planning of integrated network and service management
TRANSCRIPT
http://certlab.sut.ru e-mail: [email protected]
61, Moyka, Saint-Petersburg, Russia, 191186.Tel.: 7-812-311-4170Fax: 7-812-315-8947E-mail: [email protected]://certlab.sut.ru
Dr. Alexander KostinMinistry of Telecommunications of the Russian FederationSaint-Petersburg State University of Telecommunications
R&D Department Management Center of Telecommunications Networks
and Services
Planning of Integrated Networkand Service Management Systems
for the Russian Telecommunications Market
Management Center of Telecommunications Networksand Services
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
?Availability of the competitive environment among telecommunication operators?Necessity of creation of the new high-quality and profitable services?Necessity to maximize the investments repayment?Limited capacities of staff and informational resources for management systems development?High costs connected with management systems development?Necessity of the flexible approach to perspective network requirements and services
Prerequisites of Prerequisites of INsSMS INsSMS creationcreation
http://certlab.sut.ru e-mail: [email protected]
Statement of the ProblemStatement of the ProblemDevelopment of the approach describing:
? Use of modern methods for networks and telecommunications services management planning
? Evolutionary approach to new management technologies, including
• Integration and flexibility in transition from OSI models to open distributed processing (ODP)
• Providing interactive domain model (IDM)
? Consideration of the specific features of the Russian telecommunications networks
? Consideration of the existing technical solutions for management and staff-organizational structure of the management centers
? Use of convenient planning and designing procedures
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
http://certlab.sut.ru e-mail: [email protected]
?Structure of transmission networks equipment?Structure of switched networks equipment?Structure of access networks and SS7 network equipment?Features of providing services?Plans of networks development and modernization considering its management?Features of existing management systems equipment?Existing staff-organizational structure of management centers
Initial DataInitial Data
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
http://certlab.sut.ru e-mail: [email protected]
Special features of Russian PSTNSpecial features of Russian PSTN?Availability of large number of analog networks with
electromechanical switches?Availability of the private operators providing modern
telecommunications services? By using, on networks of various maintenance methods
(preventive, corrective, controlled)?Availability of users system of payment for local telephone
calls?Availability of large numbers of the equipment suppliers of
the separate operators?Necessity of provisioning of network operating processes in
extreme situations
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
http://certlab.sut.ru e-mail: [email protected]
Management PlanningManagement Planningis a set of actions on development
of the plan describing tasksand interconnected networks and services
management processes and as well as management systems and management
centers realizing these processes with the help of hardware, software and the
personnel within the area of servicing
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
http://certlab.sut.ru e-mail: [email protected]
Evolution of Approaches to Evolution of Approaches to Management PlanningManagement Planning
?
BML
SML
NML
NEML
NE
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
MANAGEMENT PLANNINGMANAGEMENT PLANNINGis a basis of operators business strategyis a basis of operators business strategy
http://certlab.sut.ru e-mail: [email protected]
Process ?
Process ?
Function ?
Step 2
Step 1
Algorithm of Creating of Management PlanAlgorithm of Creating of Management Plan
Process B Process C Process D
Management Processes
Function B Function C
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Function ?
Plan ?
Step 5
Step 4
Step 3
System DSystem D
Center ? Center ? System ? System D System E
Plan ?
Plan ?
Center ? System ?
System E
Center ?
Center ?
System ?
System E
http://certlab.sut.ru e-mail: [email protected]
The generalized algorithm of creating of The generalized algorithm of creating of management planmanagement plan
?7Definition of the list of Management
Systems to be realized on service and business management level
?10Selection of management
products to meet the developed requirements
?9Developing of the technical requirements on realizing of
Management Systems inside the IMS
?6Definition of the list of Management Systems to be realized on network
management level
?8Developing of some versions of
Management Systems interaction
?5 Definition of the list of Management Systems to be realized on network
elements management level
?4Distribution of set of all functions athierarchical levels of the Integrated
Management System
?3 Decomposition of operations processes to functions, corresponding to TMN
management functions
?2Developing of the list of operations processes on the basis of customers
requirement
?1 Analysis of initial data presented by customer
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
http://certlab.sut.ru e-mail: [email protected]
Algorithm of creating of services management planAlgorithm of creating of services management plan
?7Developing of some versions of service
management systems and low-level management systems interaction
?9Selection of management systems
on service management level to meet the developed requirements
?6Definition of set of service
management systems
?8Developing of the technical requirements on realizing of Management Systems on
service management level
?5Developing of some versions of
Management Systems interaction on service management level for different management areas
?4Definition of the list of ManagementSystems to be realized on service
management level
?3Definition of set of management functions
for all management areas (problems)
?2Definition of the list of service management areas (problems) and analysis of service management
processes
?1 Analysis of initial data presented by customer
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Analysis of Initial Data Analysis of Initial Data (?1)(?1)
? Systematization
? Definition of management subsystems
? Formation of approach to management subsystems creation
? Analysis of existing and introducing services
http://certlab.sut.ru e-mail: [email protected]
BML
SML
NML
NEML
Structure of Operations ProcessesStructure of Operations Processes (?2, ?3, ?4)(?2, ?3, ?4)
Function N
Process of fault management
.
.
Process of performance management
.
.
Process ofconfigurationmanagement
.
.
Process ofsecuritymanagement .
.
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Function 1Function setgroup 1 .
.
Functionset 1 .
.
.
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Example of NEML and NML Management Systems Example of NEML and NML Management Systems DeterminationDetermination
EMS forA-type DTE
EMS forB-type DTE
NMS
EMS forC-type DTE
EMS forD-type DTE
EMS forE-type DTE
..
.
A-type DTE
NML
NEML
...
B-type DTE
...
C-type DTE
...
D-type DTE
..
.
E-type DTE
to INMS
urbannetwork
ruralnetwork
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Selection of StaffSelection of Staff--Organizational Structure of Organizational Structure of the Management Centersthe Management Centers (?5, ?6)(?5, ?6)
? Method of organization of management center? Use of management center staff? Territorial staff distribution? Staff time-schedule? Distribution of the LRUs? Definition of management centers and software support centers staff? Definition of management centers and software support centers workplaces number
http://certlab.sut.ru e-mail: [email protected]
Definition of Management Systems and Definition of Management Systems and Centres Centres InteractionInteraction (? 8)(? 8)
NEML
? Definition of interaction algorithms? Definition of responsibilities for all staff categories
NML
?Definition of interaction algorithms?Definition of responsibilities for all staff categories
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Development of the technical requirements Development of the technical requirements to realization of Management Systems to realization of Management Systems (?9)(?9)
NEML?On the basis of functions distribution among management levels?For every operations process?Considering existing requirements
NML?On the basis of functions distribution among management levels?For every operations process?Considering existing requirements
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Example of Selection of Management Products Example of Selection of Management Products Satisfying the Developed RequirementsSatisfying the Developed Requirements (?10)(?10)
NEMLA-type switchB-type switchC-type switchD-type switchE-type switch
NMLManagement system permitting urban network and ruralnetwork management on this management level
N-type switchmanagement system
M-type switchmanagement system
K-type switchmanagement system
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Integrated Network Management System Integrated Network Management System FunctionsFunctions
? Representation of the whole network graphical chart?Alarm signals control?Recording of the alarm messages to a log-file?Transferring alarm messages to a certain format?Additional alarm messages urgency classification?Classification of alarm messages on urgency criteria?Different thresholds setting to the alarm messages?Alarm messages filtering?Alarm messages correlation?Alarm messages archive support?Alarm messages statistics support?Fault tickets management?Low-level remote access to the management systems?Customers management
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Cus
tom
erIn
terf
ace
Man
agem
ent
Customer
RequestsProcessing
ServiceConfiguration
ServiceProblemsProcessing
ServiceRestoration
CustomerQoS
Management
QualityManagement
Billing
Tariffication
Customer-relatedprocesses
Service-relatedprocesses
OTHERPROCESSES
MONITORINGPROCESSES
Services ManagementLevel
Network ManagementLevel
SML and NML Processes InteractionSML and NML Processes Interaction
http://certlab.sut.ru e-mail: [email protected]
Types of information transmitted betweenTypes of information transmitted betweenSMS and NMSSMS and NMS
S M SService Fulfillment
QS 1
QS 2
QS 1
QS 2
Guaranteed Service Delivery
NMS
1. Provisioning request2. Request for adding, deletingor reconfiguration of theequipment
1. Available resources(provisioning requestresults)
1. Request for test2. Request for performanceand resource use data
1. Performance and configuration data2. Resource use information3. Necessary maintenance information4. Alarm state
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Level 1
Level 2
Level 1
Level 2
SMS
NMS
Available resources(provisioningrequest results)
Provisioningrequests
Request for adding,deleting orreconfiguration of theequipment
User request forproviding,refusing orchanging ofserviceparameters
Alarm information from networkelements
Serviced alarmflow
Serviced alarmflow
Reconfigurationresults
Denials to users
Results of userrequests
NMS and SMS IntegrationNMS and SMS Integration
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Mathematical Model of NMS and SMS IntegrationMathematical Model of NMS and SMS Integration
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
M
C
OA
M
FC
AP
S
FA
B
?
OAMS-NE
OAMS
TMN
OSS
NMS
EMS
SMS
BMS
QSsQSs QSsQSs QSsQSs QSsQSs
One phaseM | M | 1M | G | 1
two phaseM | M | 1?M | M | 1M | G | 1?M | G | 1
four phaseM | M | n3 ?
M | M | 1 ?GI | G | 1 ?GI | G | 1
two phasethree phasefour phasedifferent types
one phasetwo phasethree phaseM | M | 1 ...
Developed Designing Process ModulesDeveloped Designing Process Modules
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Configu
ration
manage
mentPe
rform
ance
manage
mentSe
qurity
manage
ment
SDH NETWORKMANAGEMENT
INTEGRATION/CORRELATION
SERVICE MANAGEMENT
TELECOMMUNICATION NETWORK
DATA TRANSMISSION NETWORK
Basic Functional Architecture of Integrated Basic Functional Architecture of Integrated ManagementManagement
SWITCHMANAGEMENT SS7 MANAGEMENT
…MANAGEMENT
Fault
manage
ment
Configu
ration
manage
mentPe
rform
ance
manage
mentSe
qurity
manage
ment
Fault
manage
ment
Configu
ration
manage
mentPe
rform
ance
manage
mentSe
qurity
manage
ment
Fault
manage
ment
Configu
ration
manage
mentPe
rform
ance
manage
mentSe
qurity
manage
ment
Fault
manage
ment
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Example of the Physical ArchitectureExample of the Physical Architectureof Integrated Managementof Integrated Management
TELECOMMUNICATION NETWORK
DATA TRANSMISSION NETWORKNetworkElements
Level
NetworkElements
ManagementLevel
NetworkManagement
Level
ServicesManagement
Level
EMS-SDH
NMS-SDH
CommonMS-ATM
CommonMS-SS? 7
EMS-X
NMS-X
INMS
SMS
http://certlab.sut.ru e-mail: [email protected]
Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market
Documentation List on Integrated Documentation List on Integrated Management System PlanningManagement System Planning
? Initial data for planning
? Management systems configuration
? Staff-organizational structure of management centers
? Documentation on operation and maintenance of management systems
? Documentation on operation and maintenance of managed equipment