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<p>(Central Ministry Of Commerce) A Project on Store Operation Of</p> <p>SUBMITTED TO:Mr. Bhaskar Sir</p> <p>SUBMITTED BY:Dheeraj Maurya PGDRM(02)</p> <p>GUIDE CERTIFICATETO WHOM IT MAY EVER CONCERN This is certify that the project report titled Store Operationoffered by Future Group has been prepared by Dheeraj Maurya student of PGDRM(Post Graduate Diploma in retail management), session (20092011) with FDDI institute . I recommend this project for evaluation.</p> <p>Guided by: Mr. Deepak Agrawal(Area Manager)</p> <p>Mr.Vikram(Store Manager)</p> <p>Place: Lucknow Date: 1,june,2010</p> <p>DECLARATION</p> <p>I, Dheeraj Maurya</p> <p>a student of Retail &amp; Fashion Management at FDDI</p> <p>(RBL), do hereby declare that the research work has been carried out on the topic titled A study on the STORE OPERATION of PLANET SPORTS (Saharaganj) Lucknow.</p> <p>It is a research work carried out by me under the supervision of Mr. Vikram Vishth Store Manager of Planet Sports Lucknow. This project is being submitted in partial fulfillment of the requirement for successful completion of the 3rd semester of PG Management course.</p> <p>ACKNOWLEDGEMENT</p> <p>I would like to take this opportunity to thank and give credit to all those people who have helped me in successful completion of this Project. First of all I thank Mr. Deepak Agarwal ( Area Manager), Mr. Vikram(Store manager) Planet Sports , Lucknow; who was my mentor and guide during the project. I cordially thank Mr. Manoj Agrawal (Asst Director Tranning), Dr. S. P. Pandey (Deputy Director) for support and inspiration towards the completion of this project. I would like to express my deep sense of gratitude to my teacher- Mr. S.P Pandey senior faculty of FDDI RAEBARELLY for his valuable support and encouragement.</p> <p>Dheeraj Maurya Footwear Designing &amp; Development Institute Rae-Bareli</p> <p>CONTENTS About Future Group</p> <p> About Planet Sports</p> <p>Abstract</p> <p> Demographics brands in which store is dealing</p> <p> Different Brands In Which The Store Is Dealing</p> <p> Store Layout</p> <p> Visual merchandise of the store</p> <p> Planet sports selling approach</p> <p> SWOT Analysis</p> <p> Research Methodology</p> <p> Suggestion</p> <p> Conclusion</p> <p> Biblography</p> <p>FUTURE GROUP</p> <p>Future Group is one of the countrys leading business groups present in retail, asset management, consumer finance, insurance, retail media, retail spaces and logistics. Future Group is present in 61 cities and 65 rural locations. The groups flagship company, Pantaloon Retail (India) Limited operates over 12,000,000 square feet (1,100,000 m2) of retail space, has over 1,000 stores and employs over 30,000 people. Some of its leading retail formats include Pantaloons Big Bazaar Central Food Bazaar Home Town eZone Depot Future Money &amp; online retail format</p> <p>FutureBazaar.Future Group companies includes, Future Capital Holdings, Future Generali India, Indus League Clothing and Galaxy Entertainment which manages Sports Bar, Brew Bar and Bowling Co. Future Capital Holdings, the groups financial arm, focuses on asset management and consumer credit. It manages assets worth over $1 billion that are being invested in developing retail real estate and consumer-related brands and hotels. The groups joint venture partners include Italian insurance major Assicurazioni Generali, French retailer ETAM group, US-based stationary products retailer Staples Inc., UK-based Lee Cooper and India-based Talwalkars, Blue Foods and Liberty Shoes. Future Groups vision is to, Deliver Everything, Everywhere, Everytime to Every Indian Consumer in the most profitable manner. The group considers Indian-ness as a core value and its corporate credo is - Rewrite rules, Retain values.</p> <p>LINES OF BUSINESS</p> <p>The company is present across several lines of business which have various formats (stores) lywood, The Dollar Store(JV) </p> <p>Fashion - Pantaloons, Central, aLL, Brand Factory, Blue Sky, Top 10, Fashion Station, Big Bazaar, Lee Cooper (JV), General Merchandise - Big Bazaar, Shoe Factory, Navras, Electronics Bazaar, Furniture Bazaar, KB'S FAIR PRICE Electronics - eZone, Electronic Bazaar, STAPLES(JV) Home Improvement - Home Town Furniture - Collection i, Furniture Bazaar, Home Bazaar E-tailing (Online Shopping) - Books &amp; Music - Depot Leisure &amp; Entertainment - Bowling Co., F123 Wellness - Star &amp; Sitara, Tulsi Telecom &amp; IT - Gen M, M Bazaar, M-Port, ConvergeM, Future Axiom Consumer Durables - Koryo, Sensei ,IPAQ Service - E Care Malls - Central (Bangalore, Hyderabad, Pune, Mumbai, Vadodara, Gurgaon, Indore)</p> <p>STATISTICS </p> <p>Listed on: Bombay Stock Exchange Stock Code: BOM:523574 Fiscal Year Ending: June Major Industry: Retailing and Dept. Store Chains Employees :160,000 (June, 2010)</p> <p>BOARD OF DIRECTORS</p> <p>Mr. Kishore Biyani, Managing Director</p> <p>Kishore Biyani is the Managing Director of Pantaloon Retail (India) Limited and the Group Chief Executive Officer of Future Group.</p> <p>Mr. Gopikishan Biyani, Wholetime Director</p> <p>Gopikishan Biyani, is a commerce graduate and has more than twenty years of experience in the textile business.</p> <p>Mr. Rakesh Biyani, Wholetime Director</p> <p>Rakesh Biyani, is a commerce graduate and has been actively involved in category management; retail stores operations, IT and exports. He has been instrumental in the implementation of the various new retail formats.</p> <p>Mr. Shailesh Haribhakti, Independent Director</p> <p>Shri Shailesh Haribhakti, is a Chartered Accountant, Cost Accountant, and a Certified Internal Auditor. He is the Deputy Managing Partner of Haribhakti &amp; Co., Chartered Accountants and past president of Indian merchant Chambers. He is on the Board of several Public Limited Companies, including Indian Petrochemicals Corporation Ltd., Ambuja Cement Eastern Ltd. etc. He is on the Board of Company since June 1, 1999.</p> <p>Mr. S Doreswamy, Independent Director</p> <p>S. Doreswamy, is a former Chairman and Managing Director of Central Bank of India and serves on the board of DSP Merrill Lynch Trustee Co and Ceat Limited among others.</p> <p>Dr. D O Koshy, Independent Director</p> <p>D. O. Koshy, holds a doctorate from IIT, Delhi and is the Director of National Institute of Design (NID), Ahmedabad. He has over 24 years of rich experience in the textiles and garment industry and was instrumental in the setting up of NIFT centres in Delhi, Chennai and Bangalore. He is a renowned consultant specializing in international marketing and apparel retail management.</p> <p>Ms. Bala Deshpande, Independent Director</p> <p>Bala Deshpande, is Independent Director, Pantaloon Retail (India) Ltd. and also serves on the boards of Deccan Aviation, Nagarjuna Construction, Welspun India and Indus League Clothing Ltd, among others. Mr. Anil Harish, Independent Director</p> <p>Anil Harish, is the partner of DM Harish &amp; Co. Associates &amp; Solicitors and an LLM from University of Miami. He also serves on the board of Mahindra Gesco, Unitech, IndusInd Bank and Hinduja TMT, among others.</p> <p>COMPANY TIMELINEMajor Milestones 1987 Company incorporated as Manz Wear Private Limited. Launch of Pantaloons trouser, Indias first formal trouser brand. 1991 Launch of BARE, the Indian jeans brand. 1992 Initial public offer (IPO) was made in the month of May. 1994 The Pantaloon Shoppe exclusive menswear store in franchisee format launched across the nation. The company starts the distribution of branded garments through multi-brand retail outlets across the nation. 1995 John Miller Formal shirt brand launched. 1997 Pantaloons Indias family store launched in Kolkata.</p> <p>2001 Big Bazaar, Is se sasta aur accha kahi nahin - Indias first hypermarket chain launched. 2002 Food Bazaar, the supermarket chain is launched.</p> <p>2004 Central Shop, Eat, Celebrate In The Heart Of Our City - Indias first seamless mall is launched in Bangalore.</p> <p>2005 Fashion Station - the popular fashion chain is launched aLL a little larger - exclusive stores for plus-size individuals is launched</p> <p>2006 Future Capital Holdings, the companys financial arm launches real estate funds Kshitij and Horizon and private equity fund Indivision. Plans forays into insurance and consumer credit. Multiple retail formats including Collection i, Furniture Bazaar, Shoe Factory, EZone, Depot and are launched across the nation. Group enters into joint venture agreements with ETAM Group and Generali.</p> <p>2007 Future Group crosses $1 billion turnover mark.</p> <p>Specialised companies in retail media, logistics, IPR and brand development and retail-led technology services become operational. Pantaloon Retail wins the International Retailer of the Year at US-based National Retail Federation convention in New York and Emerging Retailer of the Year award at the World Retail Congress held in Barcelona. becomes Indias most popular shopping portal.</p> <p>2008 Future Capital Holdings becomes the second group company to make a successful Initial Public Offering in the Indian capital markets. Big Bazaar crosses the 100-store mark, marking one of the fastest ever expansion of a hypermarket format anywhere in the world. Total operational retail space crosses 10 million square feet mark. Future Group acquires rural retail chain, Aadhar present in 65 rural locations.</p> <p>Awards and recognition2009 Images Fashion Forum 2009 </p> <p>Most Admired Fashion Group Of The Year - Future Group Most Admired Private Label - Pantaloons, the lifestyle format Critics Choice For Pioneering Effort In Retail Concept Creation - Central</p> <p>Coca-Cola Golden Spoon Awards 2009</p> <p>Most Admired Food &amp; Grocery Retailer Of The Year</p> <p>Most Admired Food Court Most Admired Food Professional</p> <p>INDIAN RETAIL FORUM 2010 Most admired congregation of the best retail brands. The mecca for retail captains and policy makers, IRF is the must attended forum for everyone wanting to connect with Indian market and her consumers. 2008 Coca-Cola Golden Spoon Awards 2008 </p> <p>Most Admired Food &amp; Grocery Retail Visionary of the Year: Kishore Biyani Most Admired Food &amp; Grocery Retailer of the Year Supermarkets: Food Bazaar Most Admired Food &amp; Grocery Retailer of the Year - Hypermarkets: Big Bazaar Most Admired Retailer of the Year - Dynamic Growth in Network Expansion across Food, Beverages &amp; Grocery: Future Group Most Admired Food &amp; Grocery Retailer of the Year - Consumer's Choice: Big Bazaar</p> <p>The Coca-Cola Golden Spoon Awards 2008, were given away for the first time as a culmination of the Food Forum India 2008 a two day convention which saw the participation of leading brands, retailers &amp; retail support organizations from across the globe. The awards were presented to honour enterprise, innovation and achievement in the food retailing business as a benchmark of excellence. The Reid &amp; Taylor Awards For Retail Excellence 2008</p> <p>Retail Leadership Award: Kishore Biyani Retail Best Employer of the Year: Future Group Retailer of The Year: Home Products and Office Improvements: HomeTown</p> <p>The Reid &amp; Taylor Awards for Retail Excellence are an important feature of the Asia Retail Congress - Asias single most important global platform to promote world-class retail practices - and are aimed at honouring the best, in Asian Retail scenario. India played host to Asia Retail Congress 2008.</p> <p>2007 Images Retail Awards Most Admired Retail Face of the Year: Kishore Biyani Most admired retailer of the year: Large format, multi product store: Big Bazaar Most admired retailer of the year: Food and Grocery: Food Bazaar Most admired retailer of the year: Home &amp; office improvement: HomeTown Most admired Retail Company of the year: Pantaloon Retail (India) Ltd.</p> <p>Images Retail Forum followed strict international benchmarks in deciding the top honours for Images Retail Awards 07, with IRIS as knowledge partner and global consulting firm AT Kearney as the Process Approver.</p> <p>National Retail Federation Awards International Retailer for the Year 2007 Pantaloon Retail (India) Ltd</p> <p>The National Retail Federation is the worlds largest retail trade association with over 1.4 million members in the US and across the world. Some of the past winners of the award include Metro AG (Germany), Carrefour (France), Zara (Spain), Boticario (Brazil) and Ito Yokado (Japan). The award was presented at the Retails Big Show held in January 2007 in New York.</p> <p>World Retail Congress Awards Emerging Market Retailer of the Year 2007 Pantaloon Retail (India) Ltd</p> <p>The inaugural World Retail Congress held in Barcelona, Spain in March 2007 attracted over one thousand retail professionals from over sixty countries. The awards were decided by a multinational Grand Jury. Winners in other categories included Inditex, Mall of Emirates, Marks &amp; Spencer and IKEA.</p> <p>Hewitt Best Employers 2007 Best Employers in India (Rank 14th) Pantaloon Retail (India) Ltd</p> <p>Leading human resources consultancy, Hewitt Associates conducts an annual survey of the best employers in India, as part of its global initiative. It is based on CEO interview, People Practices Inventory and Employee Opinion Surveys. Pantaloon Retail became the only retailer to feature among the twenty-five best employers in India.</p> <p>PC World Indian Website Awards Best Indian Website In The Shopping Category -</p> <p>PC World, a leading consumer technology magazine selected the best Indian websites in various categories based on use of technology for delivering solutions, information being presented in an intuitive and concise manner and overall experience aided by design.</p> <p>Readers Digest Trusted Brands Platinum Awards Trusted Brands Platinum Award (Supermarket Category) Big Bazaar</p> <p>The Readers Digest awards are based on surveys done among consumers by independent research agency, Nielsen Media Research. This is the second consecutive time Big Bazaar has won this award.</p> <p>2006</p> <p>Retail Asia Pacific Top 500 Awards Asia Pacific Best of the Best Retailers Pantaloon Retail (India) Ltd Best Retailer in India Pantaloon Retail (India) Ltd</p> <p>The Retail Asia publication in association with EuroMonitor and KPMG honours the best retailers in 14 countries across the Asia Pacific region. The awards were presented in Singapore in October, 2006.</p> <p>Asiamoney Awards Best Managed Company in India (Mid-cap) Pantaloon retail (India) Ltd.</p> <p>The Asiamoney publication conducts a poll among fund manages and investors and does a quantitative analysis of financial performance to select best managed companies in Asian countries.</p> <p>Ernst &amp; Young Entrepreneur of the Year Award Ernst &amp; Young Entrepreneur of the Year (Services) Kishore Biyani</p> <p>Considered to be one of the most prestigious business awards in India, a jury comprising leading names in Indian business selected the winners based on courage, creativity, passion, endurance and vision.</p> <p>CNBC Indian Business Leaders Awards The First Generation Entrepreneur of the Year Kishore Biyani</p> <p>Organized by CNBC-TV18, the twelve awardees in various categories are decided by a high profile jury, along with research partners - The Univer...</p>