place survey workshop
DESCRIPTION
Place Survey Workshop. 5 th August 2008 Phil Challoner Communications Manager Paul Wright Head of Communities & Regulatory Services Chris Wright Principal Research Officer, Research Sandwell. Opinions are made to be changed – or how is truth to be got at? Lord Byron. - PowerPoint PPT PresentationTRANSCRIPT
Place Survey Workshop
5th August 2008
Phil ChallonerCommunications Manager
Paul Wright Head of Communities & Regulatory Services
Chris WrightPrincipal Research Officer, Research
Sandwell
Opinions are made to be changed – or how is truth to
be got at? Lord Byron
Communities in Control
A key government driver is about putting citizens and communities in control:
Examples include:• Community Empowerment Action
Plan and White Paper• Policing Green Paper
What can we do?
Need to co-ordinate action on two fronts
• Service Quality• Reputation Management
And consider• drivers for improving performance and confidence
in the council and its partners• targeting our resources• key factors that will influence the outcomes of this
and other surveys
Comprehensive Area Assessment
3 key questions:• How well do local priorities express
community needs and aspirations?• How well are the outcomes and
improvements needed being delivered?
• What are the prospects for future improvement?
Evidence to support CAAMight include: • Views of service users, residents,
community groups, third sector organisations, other stakeholders
• Self-evaluation• National Indicator set and other
nationally available data• Local performance management
information• Inspection, regulation and audit findings• Other intelligence or briefings
Influencing SatisfactionSurveys such as the Place Survey and other
operational data can help us understand satisfaction levels across the Borough
• All services have a part to play in influencing overall satisfaction and perceptions of the borough
• The LGUSS (or BVPI survey) has shown us the key drivers for residents’ satisfaction
• Evidence shows that by targeting communities or geographical areas where improvements are necessary, we can improve satisfaction scores
Factors driving satisfaction
St. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. Pauls
Old WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld Warley
BristnallBristnallBristnallBristnallBristnallBristnallBristnallBristnallBristnall
LangleyLangleyLangleyLangleyLangleyLangleyLangleyLangleyLangley
Cradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley Heathand Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hill
TividaleTividaleTividaleTividaleTividaleTividaleTividaleTividaleTividaleOldburyOldburyOldburyOldburyOldburyOldburyOldburyOldburyOldbury
Soho andSoho andSoho andSoho andSoho andSoho andSoho andSoho andSoho andVictoriaVictoriaVictoriaVictoriaVictoriaVictoriaVictoriaVictoriaVictoria
Greets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets Greenand Lyngand Lyngand Lyngand Lyngand Lyngand Lyngand Lyngand Lyngand Lyng
West BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichCentralCentralCentralCentralCentralCentralCentralCentralCentral
GreatGreatGreatGreatGreatGreatGreatGreatGreatBridgeBridgeBridgeBridgeBridgeBridgeBridgeBridgeBridge
TiptonTiptonTiptonTiptonTiptonTiptonTiptonTiptonTiptonGreenGreenGreenGreenGreenGreenGreenGreenGreen
Princes EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces End
HateleyHateleyHateleyHateleyHateleyHateleyHateleyHateleyHateleyHeathHeathHeathHeathHeathHeathHeathHeathHeath
WednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburySouthSouthSouthSouthSouthSouthSouthSouthSouth
CharlemontCharlemontCharlemontCharlemontCharlemontCharlemontCharlemontCharlemontCharlemontwith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Vale
WednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyNorthNorthNorthNorthNorthNorthNorthNorthNorth
Great BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat Barrwith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew tree
Friar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar Park
NewtonNewtonNewtonNewtonNewtonNewtonNewtonNewtonNewton
SmethwickSmethwickSmethwickSmethwickSmethwickSmethwickSmethwickSmethwickSmethwick
AbbeyAbbeyAbbeyAbbeyAbbeyAbbeyAbbeyAbbeyAbbey
RowleyRowleyRowleyRowleyRowleyRowleyRowleyRowleyRowley
BlackheathBlackheathBlackheathBlackheathBlackheathBlackheathBlackheathBlackheathBlackheath
% dissatisfied with the waythe authority runs things
< 20.2%20.2 - 22.4%22.5 - 24.9%25.0 - 27.4%27.5% & over
© Crown Copyright.All rights reserved.
Sandwell M.B.C.Licence No LA 100032119 (2008)
St. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. Pauls
Old WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld Warley
BristnallBristnallBristnallBristnallBristnallBristnallBristnallBristnallBristnall
LangleyLangleyLangleyLangleyLangleyLangleyLangleyLangleyLangley
Cradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley Heathand Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hill
TividaleTividaleTividaleTividaleTividaleTividaleTividaleTividaleTividaleOldburyOldburyOldburyOldburyOldburyOldburyOldburyOldburyOldbury
Soho andSoho andSoho andSoho andSoho andSoho andSoho andSoho andSoho andVictoriaVictoriaVictoriaVictoriaVictoriaVictoriaVictoriaVictoriaVictoria
Greets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets Greenand Lyngand Lyngand Lyngand Lyngand Lyngand Lyngand Lyngand Lyngand Lyng
West BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichCentralCentralCentralCentralCentralCentralCentralCentralCentral
GreatGreatGreatGreatGreatGreatGreatGreatGreatBridgeBridgeBridgeBridgeBridgeBridgeBridgeBridgeBridge
TiptonTiptonTiptonTiptonTiptonTiptonTiptonTiptonTiptonGreenGreenGreenGreenGreenGreenGreenGreenGreen
Princes EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces End
HateleyHateleyHateleyHateleyHateleyHateleyHateleyHateleyHateleyHeathHeathHeathHeathHeathHeathHeathHeathHeath
WednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburySouthSouthSouthSouthSouthSouthSouthSouthSouth
CharlemontCharlemontCharlemontCharlemontCharlemontCharlemontCharlemontCharlemontCharlemontwith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Vale
WednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyNorthNorthNorthNorthNorthNorthNorthNorthNorth
Great BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat Barrwith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew tree
Friar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar Park
NewtonNewtonNewtonNewtonNewtonNewtonNewtonNewtonNewton
SmethwickSmethwickSmethwickSmethwickSmethwickSmethwickSmethwickSmethwickSmethwick
AbbeyAbbeyAbbeyAbbeyAbbeyAbbeyAbbeyAbbeyAbbey
RowleyRowleyRowleyRowleyRowleyRowleyRowleyRowleyRowley
BlackheathBlackheathBlackheathBlackheathBlackheathBlackheathBlackheathBlackheathBlackheath
% satisfied with the waythe authority runs things
< 48.1%48.1 - 49.9%50 - 54.9%55 - 59.9%60% & over
© Crown Copyright. All rights reserved.
Sandwell M.B.C. Licence No LA 100032119 (2008)
Satisfaction with the way the Authority runs things
The Place Survey• Replaces the BVPI Satisfaction Surveys• A single survey about Place
– not specific to any one agency or service– not specific to any particular client group
• First survey will be carried out in Autumn 2008, and every 2 years after that
• Sandwell have commissioned Ipsos MORI to carry out the survey on our behalf
Methodology
Very similar to the BVPI general survey• Run by Councils• Postal methodology• 1100 responses required• Post Office small users address file
(PAF) will form the sampling frame• The survey begins on 29th September
Questionnaire• Questions will collect data for 18 of the
National Indicators– Topics covered include satisfaction with the
area as a place to live, voluntary work, ASB, and health
• Other surveys will collect data for a number of other NIs
• Additional classificatory questions will enable analysis for groups within the population and areas of the borough
Influencing NIs
• Service improvements need to be taking place this summer
• Not just about “playing the game” – more about real changes that are sustainable
• Probably a number of NIs where your service has a role to play
• A number of these indicators form part of the LAA, and all 18 have a role in CAA
Overall SatisfactionNI Indicator Type
5 Overall/general satisfaction with the area
Satisfaction(LAA indicator)
138 Satisfaction of people over 65 with both home and neighbourhood
Satisfaction
CommunityNI Indicator Type
1 % of people who believe people from different backgrounds get on well together in their local area
Perception(LAA indicator)
2 % of people who feel that they belong to their neighbourhood
Perception
22 Perceptions of parents taking responsibility for the behaviour of their children in the area
Perception
23 Perceptions that people in the area treat one another with respect and consideration
Perception
140 Fair treatment by local services Perception
Governance
NI Indicator Type
3 Civic participation in the local area
Participation
4 % of people who feel they can influence decisions in their locality
Engagement(LAA indicator)
Engagement & Participation
NI Indicator Type
27 Understanding of local concerns about anti-social behaviour and crime by the local council and police
Engagement
37 Awareness of civil protection arrangements in the local area
Engagement
6 Participation in regular volunteering
Participation
ASBNI Indicator Type
17 Perceptions of anti-social behaviour
Perception
21 Dealing with local concerns about anti-social behaviour and crime by the local council and police
Perception(LAA indicator)
41 Perceptions of drunk or rowdy behaviour as a problem
Perception
42 Perception of drug use or drug dealing as a problem
Perception
Health & Service DeliveryNI Indicator Type
119 Self-reported measure of people's overall health and well-being
Perception
139 The extent to which older people receive the support they need to live independently at home
Perception
Useful Websites
• Performance Portal on the Council’s intranet
• www.communities.gov.uk/publications/localgovernment/placesurveymanual0809
• www.audit-commission.gov.uk
• www.communities.gov.uk/localgovernment/
• www.researchsandwell.org.uk
Workshop 1
How will you and your service area influence residents’ opinion of
Sandwell?
Workshop 2
Where should we be targeting our resources for
optimum effect?