place (patient led assessment care environment) standards sample new menu dishes
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Foundation Membership Seminar Barry Rigg FCMI. Programme. PLACE (Patient Led Assessment Care Environment) standards Sample new menu dishes BBC TV chef James Martin – Morecambe Bay experience - PowerPoint PPT PresentationTRANSCRIPT
Foundation Membership Seminar
Barry Rigg FCMI
•PLACE (Patient Led Assessment Care Environment) standards
•Sample new menu dishes
•BBC TV chef James Martin – Morecambe Bay experience
• Department of Health Hospital catering standards
•The role of volunteers in healthcare
Programme
Corporate Objectives
Objective 1
Objective 4
Objective 5
Continuously improve the patient experience – becoming the provider of choice
Work with our partners to provide an integrated health service that meets the needs of the local population .
Positively contribute to the well-being of the local community.
Operation Hospital Food
Barry Rigg FCMI
PLACE
The PLACE Standards looks at:
• how clean our hospitals are
• the condition –inside and outside of the building(s), fixtures and fittings
• how well our hospital building meets the needs of those who use it
• the quality and availability of food and drinks
• how well the environment supports people’s privacy and dignity
Dementia Care Dementia Care
Furness General Hospital Catering Figures April 2013
£1,025,910
Gross cost of in-patient services
£1,025,910
Gross cost of in-patient services
317,550
Total in-patient main meals requested
317,550
Total in-patient main meals requested
7%
Ward food waste
7%
Ward food waste
National Food Assessment
Target85%Target85%
FGH82%FGH82%
Cost of in patient serviceper meal
£3.23£3.23
Cost of feeding one in patient per day
£7.60£7.60
Food Sample
James Martin – TV Chef
Food Miles
MilkMilk
Red MeatRed Meat
BreadBread
VegetablesPotatoes
VegetablesPotatoes
Department of Health Hospital catering standards
New standards setting out what patients should expect from NHS hospital food
•Patients need better nutritional care•Good food, well presented, contributes to a positive patient experience•Around 30% of inpatients are at risk of malnutrition•The quality of the food is only one part of the solution
We should concentrate on making sure patients eat (even if the food is ‘unhealthy’) because:-
We should concentrate on making sure patients eat healthier food, because:-
The principles are supported by Age UK, Patients Association, Hospital Caterers Association, Royal College of Nursing, Soil Association, British Dietetic Association
Three expert reference groups relating to:•Nutritional care (including help to eat)•Healthy Eating•Sustainability, food waste and animal welfare
Purpose is to make recommendations to the panel by:
•Seeking the advice of a wider range of experts
•Reviewing food standards
•Discussion about the broader hospital food agenda
•Sharing good practice
Questions
The role of volunteers in our hospitals
Barry Rigg FCMI
The role of volunteers in the new-nhs-england
Volunteers in the New NHS
Morecambe Bay Volunteers
Current offering
Total 21,216 hours per year £169,728
Chaplaincy Chaplaincy
Information Information
Hospital radioHospital radio
Third Party Sectors
Third Party Sectors
Breast Feeding Buddies
Breast Feeding Buddies
OOHBlood Bikers
OOHBlood Bikers
Patient Experience
Patient Experience
Admin RolesAdmin Roles
Meet and Greet
Meet and Greet
Patient FeedingPatient Feeding
Micro Volunteers
Micro Volunteers
New Opportunities V .V. V
Our aim is that by March 2015 we will have received 62,400 hours from our volunteers
***Volunteers will have a learning programme
and passport scheme***
Working towards Investing in volunteers Quality Standard
***Career pathway for volunteers across Cumbria
and Lancashire regardless health provider
£499,200
£196,728
£499,200
£196,728
Why do People Volunteer
•Personal satisfaction
•To share a skill
•To gain leadership skills
•To demonstrate commitment to a cause/belief
•To get to know a community
•To keep busy
Why do People Volunteer
•To donate their professional skills
•To become an “insider”
•Because they were asked
•To be challenged
•To be an agent of change
•To learn something new
PatientStaff
Service usersClients
Public
PatientStaff
Service usersClients
Public
“Be inspired project”
“Be inspired project”
“Community Partnership Network”
“Community Partnership Network”
“A Direct Ask UHMB
Volunteer Academy “
“A Direct Ask UHMB
Volunteer Academy “
Positive Patient
Experience
Positive Patient
Experience
Developments
BenefitsBenefits
Strategy for the Expansion of Volunteering activity
1) Community Partnership Network
Aimed at developing our partnership working with third sector voluntary and charity organisations
We will bring people together who want to help generate strong community partnerships that work to make a difference in within their local healthcare services.
Strategy for the Expansion of Volunteering activity
2) Be inspired project
Aimed at students considering an NHS career pathway, and embedding micro volunteers ( total volunteering 4 hours or less per year )
Partnership working with Schools & further education and the wider community in activities for example fundraising and annual audit team members.
Strategy for the Expansion of Volunteering activity
3) A Direct Ask – UHMB Volunteer Academy
Aimed at those returning to work or a second career, people who may have been out of work for some time or are thinking of returning to employment as an interim development activity to re-build their confidence.
The volunteer academy programme of training and learning events brings our hospital volunteers together to develop their skills
and share ideas via a learning buddy scheme.
Volunteering at a new level
Customer Service “extra smile”
Customer Service “extra smile”
Friends and Family buddies
Friends and Family buddies
Hygiene AuditorsPLACE
Hygiene AuditorsPLACE
A & EVolunteers
A & EVolunteers
Children's Learning
Walks
Children's Learning
Walks
Dementia helping hands
Dementia helping hands
Community Drivers
Community Drivers
CVS Neighbourhood
Care Independence
CVS Neighbourhood
Care Independence
Measuring Success
•Established strong links between our volunteer programme and a volunteer career pathway for volunteers across the Cumbria and Lancashire regardless of which health providers hosting the volunteer management system.
•Volunteers have their 6 steps to success passport which means that we have an agreed recruitment procedures across the south Cumbria and North Lancashire NHS
• Volunteers will be given the opportunity to training in specialist skills (
•Better induction training to help our volunteers get to grips with how the hospital and healthcare provider fits together and the roles.
Police Crime Commissioners
Support
Police Crime Commissioners
Support
3rd Sector Dementia programme
3rd Sector Dementia programme
Kings Fund and Cabinet office
Kings Fund and Cabinet office
National Training Provider interest National Training Provider interest
Questions
http://www.uhmb.nhs.uk/work-with-us/volunteers/