pissing against the wind
Post on 17-Oct-2014
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DESCRIPTION
Every organisation pretends to be unique, but they mostly follow similar mechanics. Discover how your organisation too falls into common pitfalls and antipatterns and how you can leverage the situation to improve it.TRANSCRIPT
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Pissing against the wind
@ziobrando
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About meIn the IT field since ZX Spectrum Strategic IT Consultant ...whatever that means Trainer (Avanscoperta & Skills Matter) Technical Writer Blogger: http://ziobrando.blogspot.com Twitter: @ziobrando
My e-mail: [email protected]
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What I do
9%
11%
12%
31%
38%
Agile processesDomain-Driven DesignEfficiency & ManagementArchitectureFunny clown
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Intelligent persons taking
stupid decisions
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But first...
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Preface
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Love?
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Thermodynamic convenience
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15° C
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18° C
40° C
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35° C sunny, windy
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But for us...
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He’s lovelyHe’s lazy
He’s smartHe’s cute
he’s a bastard
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Frictionand how Scrum and Kanban pretend to face it
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Scrum Roles
Team Scrum Master
Product Owner
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Why Roles?
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Team
Scrum Master?
Product Owner
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Team Team
Scrum Master?
Product Owner
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Team Team
Scrum Master?
Product Owner
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Team Team
Scrum Master?
Product Owner
Team Leader?
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Team Team
Scrum Master?
Product Owner
Team Leader?Project Manager?
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Team Team
Scrum Master?
Product Owner
Team Leader?Project Manager?Consultant?
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Team Team
Scrum Master?
class?
Product Owner
Team Leader?Project Manager?Consultant?
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Team Team
Scrum Master?
class?
Product Owner?
Team Leader?Project Manager?Consultant?
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Team Team
Scrum Master?
class?
Product Owner?
Team Leader?Project Manager?Consultant?
?
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Product Owner
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Product Owner
Needs to be a person with the knowledge, the ability and the power to make critical decision for the product in development
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Scrumbut
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Good as bolognese sauce made with seitan
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or..
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“Scrum doesn’t work.
Let’s try something else”
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Kanban
• lightweight start
• We don’t touch roles
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Apparently
Dev Team
Organization
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After fixing things...
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We discover that...
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It’s always an IT problem until it’s proved not to be. I’ve been involved in agile teams where I’ve seen improvements on the technical side expose shortcomings and failures on the business side. When delivery is predictable the bottleneck shifts into the business. By delivering high quality software that just works, continuous feedback from customers and the measurement of realized benefits often reveals poor decision-making in other parts of the organization.
http://nobull.energizedwork.com/ Simon Baker
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They’re not always happy
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Resistence
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Our role
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right? wrong?
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right? wrong?Embarassing implementations
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right? wrong?Embarassing implementations
Cronically late
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right? wrong?Embarassing implementations
Cronically late
overpromising and underfulfilling
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right? wrong?Embarassing implementations
Cronically late
overpromising and underfulfilling
...
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right? wrong?Embarassing implementations
Cronically late
overpromising and underfulfilling
Constraints, policies, etc.
...
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right? wrong?Embarassing implementations
Cronically late
overpromising and underfulfilling
Constraints, policies, etc.
...
changing requirements
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right? wrong?Embarassing implementations
Cronically late
overpromising and underfulfilling
Constraints, policies, etc.
...
changing requirements
companies do not understand IT
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right? wrong?Embarassing implementations
Cronically late
overpromising and underfulfilling
Constraints, policies, etc.
...
changing requirements
companies do not understand ITSalary policies
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right? wrong?Embarassing implementations
Cronically late
overpromising and underfulfilling
Constraints, policies, etc.
...
changing requirements
companies do not understand IT
Only conservative choices allowed
Salary policies
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“It’s not all black or white”
Pierrot
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“It’s not all black or white”A. Del Piero
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By the way... some of you should have
thought... “Alex del Pierrot”
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...and that would be the only thing you’ll
remember of this talk
This is the thing I cannot guarantee here...
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Like it or not
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Our brain is a weird animal
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Let’s get back to us
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0
I’m sincerely impressed by your progress, guys!
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Gods are angry
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Burn the witch!
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It’s IT’s fault!
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We always look for a simple cause & effect relation
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...but in a complex system, the
explanation can’t be simple
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nevertheless..
http://www.wpclipart.com/medical/anatomy/brain/four_lobes_of_the_cerebral_cortex.png.html
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This is how we are
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System 1
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System 1Quick pattern matching
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System 1Quick pattern matchingparallel processing, unaware mode
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System 1Quick pattern matchingparallel processing, unaware modeLow energy consumption
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System 1Quick pattern matchingparallel processing, unaware modeLow energy consumption
System 2
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System 1Quick pattern matchingparallel processing, unaware modeLow energy consumption
System 2Complex elaboration that need attention and concentration
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System 1Quick pattern matchingparallel processing, unaware modeLow energy consumption
System 2
No parallelism
Complex elaboration that need attention and concentration
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System 1Quick pattern matchingparallel processing, unaware modeLow energy consumption
System 2
High energy consumptionNo parallelism
Complex elaboration that need attention and concentration
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The cat
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Let’s get back to Scrum
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Sel
Self-organizing team
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Organization chart
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You know it
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Divide et impera
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Divide et imperaSystem
1
bullshit
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Decisions
Information
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2 problem families: !
Decisions taken in the wrong place
!
Decisions taken in the wrong way
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“I gave you 2 more persons... You’ll deliver
earlier!”
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“I gave you 2 more persons... You’ll deliver earlier!”
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“I gave you 2 more persons... You’ll deliver earlier!”
- Linear outcome (false)
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“I gave you 2 more persons... You’ll deliver earlier!”
- Linear outcome (false)- Linear proportion between cost
and delivered value (false)
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“I gave you 2 more persons... You’ll deliver earlier!”
- Linear outcome (false)- Linear proportion between cost
and delivered value (false)- Linear starting costs (false)
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“We couldn’t hire a senior, so we hired two
juniors”
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“We couldn’t hire a senior, so we hired two juniors”
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“We couldn’t hire a senior, so we hired two juniors”
- Linear outcome (false)
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“We couldn’t hire a senior, so we hired two juniors”
- Linear outcome (false)- Linear proportion between cost
and delivered value (false)
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“We couldn’t hire a senior, so we hired two juniors”
- Linear outcome (false)- Linear proportion between cost
and delivered value (false)- Linear starting costs (false)
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“Proceed with the other activities in the
meanwhile”
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“Proceed with the other activities in the meanwhile”
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“Proceed with the other activities in the meanwhile”
- Null context switch cost (false)
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“Proceed with the other activities in the meanwhile”
- Null context switch cost (false)- Suspended activities remain idle
(false)
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“Proceed with the other activities in the meanwhile”
- Null context switch cost (false)- Suspended activities remain idle
(false)- Doing is always better than not
doing (false)
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The bullshit asymmetry
principle
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The amount of energy necessary to refute
bullshit is an order of magnitude bigger than to produce it
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Pyramid is disfunctional
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Convincing the boss
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Decisions
Informations
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Decisions
Informations
I need to convince my boss to let me do this
thing
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Decisions
Informations
I need to convince my boss to let me do this
thing
I have no idea what he’s talking about
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Decisions
Informations
I need to convince my boss to let me do this
thing
I have no idea what he’s talking about
But I have to say something
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Versailles Antipattern
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Versailles AntipatternBoss is not in the right mood today
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Versailles AntipatternBoss is not in the right mood today
Can you help me convincing him?
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Versailles AntipatternBoss is not in the right mood today
Can you help me convincing him?
We need a mutual cover-up
strategy
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Versailles AntipatternBoss is not in the right mood today
Can you help me convincing him?
We need a mutual cover-up
strategy I heard that he said that...
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Waste
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Cortisanborn to resolve language problems between the king, aristocracy and people. Typically evolves into a filter. Variable power.
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Cortisanborn to resolve language problems between the king, aristocracy and people. Typically evolves into a filter. Variable power.
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Richelieu
Cortisanborn to resolve language problems between the king, aristocracy and people. Typically evolves into a filter. Variable power.
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Richelieu
Cortisanborn to resolve language problems between the king, aristocracy and people. Typically evolves into a filter. Variable power.
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Richelieu
Alfano
Cortisanborn to resolve language problems between the king, aristocracy and people. Typically evolves into a filter. Variable power.
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Waste
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These are problems for every organization
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...but Agile rides straight into that
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Software development is a
continuous decision making process
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Are we good decision makers?
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How can I exit the stalemate?
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Ideology?
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Ideology?NO!
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SkillsLet’s add a dimension
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Fine-Grained Delegation
Management 30.com
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Delegation Matrix
Estimate Design Holiday BudgetTellSell
Consult XAgreeAdvise XInquire X
Delegate X
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Towards nirvana
Skills
resp
onsib
ility
Frustration
Conflicts
Turnover
Anarchy
Losing control
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Towards nirvana
dream Skills
resp
onsib
ility
Frustration
Conflicts
Turnover
Anarchy
Losing control
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Towards nirvana
dream
Man
agem
ent’s
view
Skills
resp
onsib
ility
Frustration
Conflicts
Turnover
Anarchy
Losing control
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Towards nirvana
dream
Man
agem
ent’s
view
Team’s view
Skills
resp
onsib
ility
Frustration
Conflicts
Turnover
Anarchy
Losing control
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(In)competence
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Learning Organization?
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How is feedback managed?
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How is feedback managed?
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How is feedback managed?
- Real time feedback right after the lesson?
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How is feedback managed?
- Real time feedback right after the lesson?
- End of course feedback?
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How is feedback managed?
- Real time feedback right after the lesson?
- End of course feedback?- Post-degree feedback?
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How is feedback managed?
- Real time feedback right after the lesson?
- End of course feedback?- Post-degree feedback?- 5 years after feedback?
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once passed the gates...
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Gavetta(apprenticeship)
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“I park you somewhere, doing something not really useful, ‘cause I have no Idea about how to make you grow”
Gavetta:
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We need experienced people
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We need experienced people
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We need experienced people
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The pyramid is stable
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Recruiting Strategy
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The hazing temptation
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It’s been hard for me, it has to be hard for
you.
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Are we good teachers
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NO
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IncompetenceLittle
alternativesFear
Immobilism
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Bingo!
Università produce
incompetenti
basso livello di competenze
in azienda
Università non impara
Frustrazione per chi impara
in fretta
Gavetta
Omologazione per chi resiste
La piramide si rinforza
Fuga di talenti
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Wasted potential
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Learning is up to you
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Decision Making
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Are we good in making decisions
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With the appropriate tools
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With the appropriate tools
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Can we take decisions as teams?
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Skills
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Stress
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Stress
Psycological reaction !
To an adverse situation !
Situation is perceived as inevitable
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Brain can’t learn
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Is it really resistence?
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Bingo!
We don't learn under strsss
Pyramid generates
stress
Low expertise levels justify
pyramids
Pyaramid strengthens
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Conclusion
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We have limited resources:
Better not to take decisions in given circumstances
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Some decisions can be taken without
taking them (just letting them
happen)
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Decisions are a lot better if taken in the
right place
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deciding vs
making it happen
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3 moves to change
Rational instruction Emotional impact Removing impediments
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(Not) an IT problem
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Pyramid is the problem
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IT Department
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mess
IT Department
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messmess
IT Department
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messmessmess
IT Department
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messmessmess
IT Department
MES
S!
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messmessmess
IT Department
MES
S!M
ESS!
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messmessmess
IT Department
MES
S!M
ESS!
MES
S!
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messmessmess
IT Department
MES
S!M
ESS!
MES
S!M
ESS!
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messmessmess
IT Department
MES
S!M
ESS!
MES
S!M
ESS!
MeS
S!
![Page 193: Pissing against the wind](https://reader036.vdocuments.mx/reader036/viewer/2022081412/544175d3afaf9f36248b46f7/html5/thumbnails/193.jpg)
messmessmess
IT Department
MES
S!M
ESS!
MES
S!M
ESS!
MeS
S!M
ESS!
![Page 194: Pissing against the wind](https://reader036.vdocuments.mx/reader036/viewer/2022081412/544175d3afaf9f36248b46f7/html5/thumbnails/194.jpg)
Dogfood effect
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Who moves first?
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Who moves first?
NO!
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We’re not alone
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We’re not alone
Agile
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We’re not alone
AgileLean
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We’re not alone
AgileLean
Complexity Science
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We’re not alone
AgileLean
Complexity Science
Lean
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We’re not alone
AgileLean
Complexity Science
LeanLean
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We’re not alone
AgileLean
Complexity Science
LeanLean
Management 3.0
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We’re not alone
AgileLean
Complexity Science
LeanLean
Management 3.0Beyond Budgeting
![Page 207: Pissing against the wind](https://reader036.vdocuments.mx/reader036/viewer/2022081412/544175d3afaf9f36248b46f7/html5/thumbnails/207.jpg)
We’re not alone
AgileLean
Complexity Science
LeanLean
Management 3.0Beyond Budgeting
#Stoos
![Page 208: Pissing against the wind](https://reader036.vdocuments.mx/reader036/viewer/2022081412/544175d3afaf9f36248b46f7/html5/thumbnails/208.jpg)
We’re not alone
AgileLean
Complexity Science
LeanLean
Management 3.0Beyond Budgeting
#Stoos
Radical Management
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Questions?