pioneer business systems · pioneer business systems 3 pioneer business systems is a subsidiary of...

Pioneer Business Systems

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Why choose us? 2Who are Pioneer Business Systems? 3The Pioneer Business Systems solution 4HiHi 5HiHi There 7Our Features 9Call Reporting 11Call Recording 13Maintenance and Support 15Phone System Extras 17Customer feedback 20Our solution 21


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“At Pioneer Business Systems, we provide a fantastic new business phone system, within your existing telephone expenditure. This gives your business the competitive advantage thanks to great features all included as standard.

We have highly skilled employees at every level who take ownership of challenges they may face. We are extremely proud of the average length of service of our team, particularly for a fast moving industry such as ours.

Thank you for taking the time to learn more about Pioneer Business Systems and how we can help your business grow. We look forward to working with you.”

Daron Hutt | Chairman

We put customer service at the forefront of our business, which is why when you call us, your call will be answered on average within 15 seconds from our UK support centre.

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Pioneer Business Systems is a subsidiary of the 4Com group of companies, who specialise in the installation of business telephone systems.

4Com was established in 1999 and is one of the fastest growing providers of telecommunication services in the UK. In 2015, we were ranked 12th in the Sunday Times Top 100 Places to Work, which follows on from our success in 2014 where we ranked 16th, the highest placed Dorset company and highest ranked small to medium telecoms company in the UK.

Recently, we came in the top ten businesses in the UK at the National Business Awards within the Customer Focus and Service category and were recognised by the London Stock Exchange as one of the Top 1,000 Companies to Inspire Britain.

Since inception, we have installed over 9,000 business telecom systems across the UK delivering tailored communications services to support our key objective – providing systems that improve your business.

All our systems are designed to save you time, improve productivity, increase sales revenue and ultimately become a valuable tool for your business.


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We provide a complete telecoms package for your business so you only ever have one supplier and only one number to contact. We fully understand every aspect of your needs and provide award winning service and support.

Industry leading handsets

No upfront costs

Wholesale call rates and line rental, means great savings

Award winning UK service and support

John StylesDirectorAscot The Tailors

The service at Pioneer is by far the best we have ever experienced. Any issue is no problem at all, they will go away, look at it and fix it on the day. It’s quick and very, very good.

CONTACTSAccess to your colleagues and contacts.

DIRECTORYFind of your contacts quickly and easily

QUICK CALLINGEfficient calling at your fingertips.

CALL OPTIONSSet multiple preferences for incoming calls.

VIDEO CALLINGWhat better way to communicate than face-to-face.

ALWAYS ONQuickly view the time and date.

MEDIA FEEDHelpful hints & tips to aid your experience.

FAVOURITESAdd your most common contacts to the home screen.

STYLISH DESIGNEvery last detail, designed with love.

APPSHelpful and useful HiHi applications.

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As well as the very latest digital handsets, all our phone systems come with great features, all included as standard. All of our features are designed to save you time, increase productivity and ultimately improve your business.


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Voicemail is an essential tool to any business to ensure you can always be reached, no matter where you are. Our phone system provides more options than just leaving a message:

Email notificationReceive an email when you have a new voicemail and listen direct from your email

Voicemail options If you are unavailable, the caller has the option of speaking to someone else or leaving a message; which has been proven to reduce caller hang up

Call forwarding As an alternative to voicemail you can also forward your calls to any other number to ensure every call is answered

Our online billing facility gives you total control of your account, as well as viewing your bill online you can also:

Monitor call costs (updated constantly)

Download and print your bill if you need to

Restrict call spend and call durations

Set up an E-Alert to notify of any rules not being followed


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Call Reporting is management software which gives you hundreds of vital statistics that can be used to analyse and improve your business.

Never lose business from missed calls All incoming calls are displayed including missed calls and those received out of business hours, meaning you can pro-actively call customers back and won’t lose valuable business.

Enhance customer service See how quickly customer calls are answered and the duration of each phone call. This information can help you decide if you have the correct staff levels answering calls at peak times. Ensuring your customers can always get through.

Measure the success of your advertising Ensure you are getting the most from your advertising by using call statistics to measure their success. Additional phone numbers canbe set up for different marketing campaigns, allowing you toaccurately monitor which generates the most calls and sales.

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Elliot LamertonCompany DirectorElliot Lee Estate Agents

Allows us to monitor all of the calls coming into the business. We can view what numbers they come from, what extension and we can even monitor the cost per extension. This has allowed us to focus on our call side of the business and keeps our staff motivated.


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Call Recording allows you to automatically capture every phone conversation and replay the call at any time. Searching for calls is simple. Recorded calls can also be saved within a CRM system to allow instant access. Copies of call recordings can be emailed quickly and easily at the touch of a button.

Train and evaluate staff Use Call Recording to train new staff by listening back to their calls and provide coaching, thereby improving their performance and efficiency. It is a really effective way to evaluate and train staff, as you can search for calls for a particular staff member with ease.

Ensure complete accuracy Taking incorrect information from a phone call becomes a thing of the past. Ensure complete accuracy by listening back to calls to doublecheck information such as order quantities, addresses, contact detailsor reference numbers. This is particularly useful in the case of disputes,as you can refer to the recording to confirm what was said.

Improve customer service Impress your customers with your service by listening back to your previous conversation before calling a customer ensuring you arefully up to date with their account.

Dr Karl GrahamPartnerHedge End Medical Centre

Being able to discuss what was actually said in detail, factually recorded at the time, is a very powerful tool...it really ends the debate because it’s absolutely factual, it’s not a case of interpretation.


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Amanda ParkerAccountsISO Covers

We were with another company for our calls and lines and experienced real problems. It was very difficult to get hold of people to deal with queries. Since we moved over, it’s been so much more efficient. The customer service has been fantastic.


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Has a fault in your phone system let you down and lost your business revenue?

We have one of the fastest response times in the industry. We ensure you suffer minimal downtime if a fault occurs, so you do not lose valuable business.

87% of reported faults are resolved remotely without even having to visit your site, giving you peace of mind that your phone system will not let you down.

As well as instant support in the event of a fault, you can also benefit from our award winning service from our UK Call Centre, who are happy to help with every aspect of your telecoms needs.

As we supply a complete telecoms solution, you only have one supplier and one number to call in the event of an issue.

Our easy two stage installation

We install your new system in a two stage process. Firstly the new system is installed alongside your current system, allowing this to be fully tested without you suffering any downtime.

There is then a seamless transition from your old system to the new, at a time convenient for you.

We also provide full training on your new system as well as a dedicated contact through out the entire process.


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Computer Telephony Integration

On-Hold Marketing


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Do you have mobiles as part of your business? If so, we can save you a guaranteed 30% on your current contract. We have a large range of mobile brands to choose from including iPhone, Android and Windows Phones.

With non-geographic numbers you can base your business anywhere and trade as a national company. Enhance your brand with a distinctive and memorable number.

Computer Telephony Integration (CTI)Computer Telephony Integration links your phone system with your computer and CRM system, so that you have instant access to your client’s details when they call you, allowing you to create a great first impression.

Our Wallboard Software gives you real time call and sales information displayed either on digital screens or desktops, increasing performance and productivity. They have proven to be an effective motivational tool for sales and customer service teams.

Increase sales Instil healthy competition in your sales team with the use of “live” targets which allow staff to understand how they are performing. Feeding real time company information including sales statistics and call response rates.

Develop staff Wallboard software also displays essential information about staff performance available instantly, which can be a valuable tool for employee development.

On Hold MessagesPeople are signigicantly more likely to hang up when placed on hold if they are met with silence. Keep them engaged with an on hold message which promotes your business, advertises your latest offers, or simply entertain them with music.


Watch our ElliotLee Estate Agents case studyon our YouTube channel www.youtube.com/pioneerbusiness

on our YouTube channel www.youtube.com/pioneerbusinessWatch the Number 8 GROUP case study

Peter Hart | Group Operations Director | Number 8 Group

Elliot Lamerton | Company Director | ElliotLee

We would definitely recommend Pioneer Business Systems. The phone system really allows us to do business in an extremely professional manner.We do feel it gives us a competitive edge.

With Pioneer we really liked the simplicity, everything just worked so well; establishing a really great working relationship.

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http://www.youtube.com/watch?v=M5NTpNDFlmQ

http://www.youtube.com/watch?v=M5NTpNDFlmQ

http://www.youtube.com/watch?v=9LIa8CjWgMs




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Pioneer Business Systems a subsidiary of 4Com Plc

pioneer business systems · pioneer business systems 3 pioneer business systems is a subsidiary of...

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