pinstripe healthcare presents: innovating for results - hr’s role to lead and foster innovation
DESCRIPTION
Top healthcare providers are finding that fostering and rewarding innovation across all functions is leading to significant operational efficiencies and improved patient satisfaction scores. At the same time, others find themselves falling behind as they struggle to create lasting change in their organizations. During this hour-long session, attendees will hear the best-practice stories of executives and HR leaders that have risen to the challenge, taking incremental steps to create environments in which innovative thinking and delivery are making tangible differences in the lives of employees, patients and their communities.TRANSCRIPT
1 Content Property of Pinstripe, Inc.
Innovating for Results HR’s Role to Lead and Foster Innovation
Thursday, April 19, 2012
2 Content Property of Pinstripe, Inc.
Ashley Gouge Vice President Pinstripe Healthcare
• Innovation Myth Debunked
• What is Innovation
• Hiring for Innovation
• HR’s Role
• Q&A
Introductions & Agenda
3 Content Property of Pinstripe, Inc.
Innovation Myths Debunked
4 Content Property of Pinstripe, Inc.
“Innovation
comes from
people who
are creative.”
Fact: Innovation is far more likely to come from a disciplined approach.
Innovation Myth #1
5 Content Property of Pinstripe, Inc.
“Innovation is
expensive,
demanding
a lot of
resources.”
Fact: Innovation is more correlated with resource scarcity. And failure to innovate is truly costly.
Innovation Myth #2
6 Content Property of Pinstripe, Inc.
“Innovation is
creating a hot
new product.”
Fact: New products are quickly copied and rarely enjoy sustained profits or success.
Innovation Myth #3
7 Content Property of Pinstripe, Inc.
Business model
Finance Networking
2. Networking enterprise’s structure/ value chain
1. Business model how the enterprise makes money
Core process
Process. Enabling process
3. Enabling process assembled capabilities
4. Core process proprietary processes that add value
6. Product system extended system that surrounds an offering
Product performance
Offering Product system
Service
7. Service how you service your customers
5. Product performance basic features, performance and functionality
Channel
Delivery Brand
Customer experience
10. Customer experience how you create an overall experience for customers
8. Channel how you connect your offerings to your customers
9. Brand how you express your offering’s benefit to customers
10 Types of Innovation
8 Content Property of Pinstripe, Inc.
• Creating an experience for the savvy healthcare consumer.
• Design a system that educates and moves us away from
“sick care” to truly “health care”
• To approach providing healthcare differently
• To transition to an organization rewarded for volume to
one rewarded for value - quality
Healthcare Organizations Must Innovate
9 Content Property of Pinstripe, Inc.
Hiring for Innovation
10 Content Property of Pinstripe, Inc.
Innovation Focus Areas
Culture Processes
People
11 Content Property of Pinstripe, Inc.
People
Discovery-driven • Associating
• Questioning
• Observing
• Idea Networking
• Experimenting
Delivery-driven • Analyzing
• Planning
• Detail-oriented Implementing
• Self-disciplined
Different Talents
12 Content Property of Pinstripe, Inc.
Operational
Excellence
is not enough.
• Its power to differentiate has eroded.
• Operational flexibility is essential.
• New insights are needed. • New methods and tools must
be embraced. • Processes should be
systematically developed encourage the hiring, training, rewarding and promotion of discovery-driven people.
Processes
13 Content Property of Pinstripe, Inc.
Continue to
build a
Safe Place
to innovate.
• Innovation is everyone’s job
• Disruption is part of an
innovation portfolio
• Create small innovation project
teams
• Take smart risks in pursuit of
innovation
• Celebrate wins and losses
Culture
14 Content Property of Pinstripe, Inc.
Fostering Innovation Formula
Culture Processes
People
Challenge the status quo Take smart risks
Systematic Flexible
Delivery-driven Discovery-driven
Innovative Ideas
15 Content Property of Pinstripe, Inc.
HR’s Role in Innovation
16 Content Property of Pinstripe, Inc.
1. Work across the organization.
HR’s Opportunity to Lead
17 Content Property of Pinstripe, Inc.
1. Work across the organization
2. Encourage experimentation & adaptation
HR’s Opportunity to Lead
18 Content Property of Pinstripe, Inc.
1. Work across the organization
2. Encourage experimentation & adaptation
3. Source, attract, screen and assess for the right talent
HR’s Opportunity to Lead
19 Content Property of Pinstripe, Inc.
1. Work across the organization
2. Encourage experimentation & adaptation
3. Source, attract, screen and assess for the right talent
4. Reach outside of your organization & industry
HR’s Opportunity to Lead
20 Content Property of Pinstripe, Inc.
1. Work across the organization
2. Encourage experimentation & adaptation
3. Source, attract, screen and assess for the right talent
4. Reach outside of your organization & industry
5. Seek out partners that will accelerate your innovation
HR’s Opportunity to Lead
21 Content Property of Pinstripe, Inc.
“Always try
just one more
time.”
- Albert Einstein
• Innovation is essential for
survival today
• Innovation can be …simple
• It is about leadership and
commitment
• Hiring the “right” balance of
talent is key
Parting Thoughts
23 Content Property of Pinstripe, Inc.
“Care about something enough to do something about it.” - Richard Branson
Ashley Gouge [email protected] (262) 754-5055
pinstripehealthcare.com
Thank you!