PIKA TECHOLOGIES

FEATURE PRODUCT: µWarp µIPBX

VALUE ADDED RESELLER MANUAL

Latest revision: June, 2014

Table of ContentsSECTION I: OVERVIEW & VALUE PROPOSITIONSECTION II: INSTALLATIONSECTION III: DEBUG & DIAGNOSTICSSECTION IV: SUPPORT & DOCUMENTATION

µWarp µIPBX OVERVIEW & VALUE PROPOSITION

Section I

What is µIPBX?µIPBX is a low cost, 100% solid state, fully functional, SIP based IP PBX with enhanced security that is both easy to install and easy to configure

µIPBX Features OverviewIVR and auto attendant

15 party conferencing

15 concurrent calls DTMF Clamping to improve processing

Voicemail to email

Firewall

*

* Features are IP-based only

For a full feature listing, please refer to “important links” page at the end of this document

µIPBX Target Customers

Value OEM (white label)

resellers

PBX Installers System integrators (SI)

Value Added Resellers (VARs)

Value Added Distributors (VADs)

Telecom operators

µIPBX Competitive Differentiators• Compact:

3.8”L x 1.5”W x 1.1”D (9.6cm x 3.8cm x 2.8cm)

• Enhanced security• Feature rich* • Customizable GUI• White label branding and

customization options• Tier 1 support* Please refer to “Important links” page for more details on product features

Hardware SpecificationsFEATURE ADDITIONAL

DETAILSExternal power supply with USB type A plug AC 110-240V, 50-60HzPower consumption 4WNo moving parts High MTBF

Operating temperature OºC to 45ºC

Storage temperature -20ºC to +85ºC

Humidity, non condensing 5% - 95%

Re-Branding & Customization RequestsPIKA supports re-branding and other customizations requests for µIPBX hardware* and software

* 500 unit minimum order quantity to support hardware customization. Options for label customization include a choice between sticker or silkscreen

Part Number PIK-99-00991

ΜWARP ΜIPBX INSTALLATION

Section II

Hardware Connection

Existing Network Recommended Network

SIP Phones

Advantages:• Allows phone auto provisioning• Higher VoIP security• Delivers best performance

Requirements:• Requires existing wiring• Requires manual phone

provisioning or must serve DHCP

Configuration Work Flow

Connect to the µIPBX over IP

Configure the µIPBX through the onboard GUI:

• Setup time and date• Provision phones• Setup trunks• Program dial plan

• Setup auto attendant• Setup voicemail box• Other features to

configure include music-on-hold (MOH), paging etc.

STEP 1 STEP 2

How to Connect to the PIKA µIPBX

Establish connection to the µIPBX by plugging in the USB key to yield the unit’s IP address

Direct your web browser to the IP address that appears

Once the configuration GUI appears, log in using a username & password (default admin / admin)

STEP 1 STEP 2 STEP 3

GUI screen shot

IP Phone ProvisioningPIKA µIPBX enables full SIP plug-and-play detection and push from the following phone manufacturers:

• For phones not on this list, manual provisioning is available, refer to uIPBX user guide (see Important Links page in this manual)

• Other phones can be added based on volume opportunity, contact support@pikatech.com

*

USB Key Usage for the PIKA µIPBX It is not mandatory to use a USB key with the PIKA µIPBX however, it does provide additional storage which allows the following enhancements: • Custom IVR prompts storage enabled• Voicemail size limits removed (default five per extension @60

seconds)• Voicemail formats stored as WAV delivering higher quality &

email compatibility• MoH single file limit removed• Enables remote updates through the GUI• Logs

ΜWARP ΜIPBX DEBUG & DIAGNOSTICS

Section III

µIPBX Diagnostic Workflow Overview

DETERMINE HARDWARE FAULT

DETERMINE SOFTWARE REVISION

DETERMINE SOFTWARE FAULT

PEFORM A FACTORY RESET AND RECOVERY

PLEASE REFER TO FOLLOWING PAGES FOR DIAGNOSTIC CHALLENGES & SOLUTIONS

Determining a Hardware FaultSYMPTOM POTENTIAL

RESULTDIAGNOSTIC

Middle power LED is not green

Check power adapter. If challenge not resolved… Unit failure

Status LED continuous alteration between green/red

Corrupt software Unit failure

No Ethernet light Dead Ethernet Unit failure

USB recovery procedure not successful on both USB ports.

Unit failure

Software Debugging• Insert USB key and wait at least 15 seconds, remove and

install on a PC. • Check file: uIPBXinfo.txt

- Includes version information and IP address• Check file: iIPBX_logs/uIPBX.log

- Troubleshooting log- Enabled through GUI- Reporting > System Logs > ‘Start Logging to USB’

email these files and problem description to support@pikatech.com

Factory reset and recovery

Refer to the uIPBX User Guide for doing the following:

Factory reset• Use this to wipe the unit to factory configuration. • GUI > Factory Reset (configuration)

Recovery• Use this in case of no GUI access.• Recovery through USB (file: pikaupbx.reset)• Firmware recovery (file: bin file)

How to do a firmware upgrade

Refer to the uIPBX User Guide for the following:

Via GUI• Preserves current configuration. • GUI > Update, and follow procedure.

Via USB Key• Use this in case of no GUI access.• Place firmware BIN file on USB key, insert into USB port on

unit.

ΜWARP ΜIPBX SUPPORT & DOCUMENTATION

Section IV

SUPPORT LEVEL

OWNERSHIP RESPONSIBILITY

LEVEL 1 & LEVEL 2 VAR • Hardware fault diagnostics

• Configuration & GUI support

LEVEL 3*PIKA

TECHNOLOGIES

• Documentation omissions • Discovered bugs• For sales support contact your account

manager• For Level 3 technical support questions

contact support@pikatech.com* Level 3 support accepted from approved value added resellers (VARs) only

Support Levels & Responsibility

Submitting a Level 3 Support TicketWhen submitting a support ticket, please be prepared to provide the following;• Product MAC address (see label on unit)• µIPBX software version• Detailed description of problem• Log files• Configuration backup file (backup_yeardate_time)

* Level 3 support accepted from approved value added resellers only ** For ‘how to submit’ via support ticket link, please refer to “important links”

*

Important LinksELEMENT LINKRelease notes, known issues, full feature list and firmware updates

http://docs.pikatech.com/display/uIPBX/Release+Notes+-+Version+1.X

Frequently asked questions (FAQ) http://docs.pikatech.com/display/uIPBX/Frequently+Asked+Questions

Configuring the µIPBX http://docs.pikatech.com/display/uIPBX/User%27s+Guide+-+Version+1.x

Submitting a tech support ticket Support@pikatech.com

Documentation, Datasheet, ‘quick start’ guide, hardware manual http://docs.pikatech.com/pages/viewp

age.action?pageId=7733276

PIKA TECHOLOGIES

FEATURE PRODUCT: µWarp µIPBX

VALUE ADDED RESELLER MANUAL

Latest revision: June, 2014