physician quality improvement summit november 19, 2018sscbc.ca/sites/default/files/l3 - pqi summit...
TRANSCRIPT
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Physician Quality Improvement SummitNovember 19, 2018
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disclosuresCarolyn Canfield and Dr Hector Bailliehave declared that they have nocommercial interests to disclose
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Hector Baillie MDSpecialist in Complex Adult Medicine
Nanaimo BC
19 November 2018
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Changes in 100 years• Nutrition• Sanitation• Housing• Education• Vaccination• Health Service• Diagnostics• Medication/Surgery• Peace
WarObesity-DiabetesHepatitis/HIVSmoking illnessesTravelCancerDegenerative diseaseCosts
Situational Lifestyle
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COLLABORATION• DOCTORS AND
NURSES ARE BURNTOUT – WHY?
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COMMUNICATION Communication:9/10ths of Medicine
9/10ths of Life
What’sMissingHere?
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COMMUNICATIONCommunication:
9/10ths of Medicine9/10ths of Life
This ismy
AuntJenny!
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FAST MEDICINE
- BLOOD TEST- DRUG- OPERATION- DEVICE
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SLOW MEDICINE
- TALK WITH PATIENT- TALK WITH FAMILY- ACKNOWLEDGE FEAR- END OF LIFE CARE- COMFORT & RESPECT
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Physician
Nurse/Allied HC
Administration
PATIENT
COMMUNICATION
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SPECIALST SUPPORT COMMITTEEPHYSICIAN QI INITIATIVE
• FUNDED BY MINISTRY OF HEALTH, DIRECTED BY DOBC- caregiver re-engagement- better patient outcomes
• INDIVIDUAL HEALTH AUTHORITIES• 12 PHYSICIAN LED TEAMS (QI consultant & co-ordinators, data analyst)• 1 YEAR PROJECT• WORKSHOPS• POSTER PRESENTATIONS• LEARNING FROM QUALITY FORUM VANCOUVER/IHI ORLANDO• NOW IN ITS THIRD YEAR
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Plan
DoStudy
Act
Patient identified as SDB- CPAP/MAD therapy- Improvement in EF
and NT-proBNP- Improvement in
quality of life(subjective)
- Prospective consecutive patient enrolmentfrom referral cohort to NRGH HF Clinic
- Age, sex, BMI, HR/BP, AHI, LVEF, BNP noted- Epworth score on all patients- Level III sleep study- Follow-up visits to assess OSA+Rx: with
measurement of LVEF/BNP/QoL
The PQI Initiative provides training and support to physicians, through technical resources and expertise, to lead quality improvement (QI) projects, whichbuild QI capacity. This investment increases physician involvement in quality improvement and enhances the delivery of patient care.
Please see our website for more details: sscbc.ca
CONCLUSIONHeart failure (HF) either with reduced or preserved ejection fraction, is becoming more common as our population ages,and as the obesity epidemic evolves. Common causes of HF include hypertension, ischemic heart disease and valvulardysfunction. Obstructive sleep apnoea is a well recognised cause of refractory hypertension, arrhythmia and oxidativestress. It is more common in men, and is linked to obesity. Our study shows that it must be considered in all patientswith HF, who should be screened and offered appropriate therapy. Quality of life improves, LV function improves, andsurvival improves. We would like to see the STOP-BANG questionnaire become standard in HF Clinics.
• Hector M Baillie MD (Physician Lead)• Honeylette Abesamis RN (HF Clinic Nurse)• Suzanne Beyrodt-Blyt RN (QI Co-ordinator)• Curtis Bilson (Data Management)
Obstructive Sleep Apnoea (OSA) leads to intermittenthypoxia, increased RV volumes and SNS activation,leading to hypertension, arrhythmia, atherosclerosis,and heart failure. Prevalence in the general population2-7%, but 30-50% in HF patients. Treatment withCPAP or mandibular advancement device can improvehealth and increase survival (ACC/AHA class IIarecommendation).Central Sleep Apnoea (CSA) often a consequence ofadvanced HF/low cardiac output: CPAP can improveSa02 but no survival advantage.
BACKGROUND PROBLEM
- To determine prevalence SDB in 42consecutive HF patients over a 6 monthperiod.
- To identify an effective screening tool forOSA’
- To determine if SDB intervention, combinedwith standard medical therapy, improves HFoutcome measures (LV-EF, NT-proBNP):predicted 40% improvement.
AIM OF PROJECT
PDSA Cycle
DATA ANALYSIS
“Most nights Ispent in theLazy-Boy…Iwas sleepywith HF, Ioften felt I wasdrowning”.
Image 3: Description / summary of the abovedata diagram
Sleep disordered breathing is poorly recognised as acause (and effect) of heart failure. Diagnosis is simple,treatment effective. Patient compliance with bothseem variable, despite proven benefit in terms ofoutcomes, and quality measures. By using screeningquestionnaire, and intervening with CPAP or amandibular advancement device, heart functionimproves.
1. OSA is under-recognised by referralphysicians
2. Prevalence of SDB in HF Clinic: %3. Epworth Score not a good screening tool: we
will use STOP-BANG questionnaire in future4. CPAP and MAD treatment had positive
benefit in terms of HF outcomes (Echo, BNP)
FINDINGS
PATIENT VOICE
Sleep Disordered Breathing in CHFa common finding in HF - not commonly recognised.
TEAM PLAYERS
“With CPAP, the difference was immediate... I sleptlike a baby for the first time in 3 years.... yes there issome frustration with the mask if the fit isn’t perfect,but I feel wonderful now” - C.O.
Range Age
36-40 45-50 51-55 56-60 61-65 66-70 71-75 76-80 81-85 85+
0
1
2
3
4
5
6
7
8
9
10
11
Num
bero
fRec
ords
4
1
1
1
1
1 1
8
3
3 3
7
2
2
2 2
Island Health: NRGH Hear t Function Clinic Sleep Apnea PatientsNovember 2016 - July 2017Number of Records by Pat i ent Age Ranges and Gender
SexFemal eMal e
Range AHI / Pre Post AHIUnder 10 10 -19 20 -29 40-49 Nul l
PRE POST PRE POST PRE POST PRE POST PRE POST0
2
4
6
8
10
12
14
16
18
20
Nu
mb
ero
fRe
cord
s
1 9
9
8
5
2
5
2
5
11
18
Island Health: NRGH Heart Function Clinic Sleep Apnea Pat ientsNovember 2016 - July 2017Number of Records by Pre and Post Apnea-Hypopnea Index (AHI)
Pre Post AHIPRE
PO ST
Range BMI / PrePost BMIUnde r 20 20-24 25-29 30 -34 35+ Nu ll
PRE PRE POST PRE POST PRE POST PRE POST PRE PO ST0
2
4
6
8
10
12
14
16
18
Nu
mb
ero
fRe
cord
s
1
8
7
13
17
12
5
3 3
14
1
Island Health: NRGH Heart Function Clinic Sleep Apnea Patient sNovember 2016 - July 2017Number of Records by Pr e and Post Body/Mass Index (BMI )
PrePost BMIPRE
POST
Range HR / PrePost HR40-59 60-79 80-99 100+ Nul l
PRE POST PRE POST PRE POST PRE POST0
2
4
6
8
10
12
14
16
18
20
Num
bero
fRec
ords
11
13
15
19
8
3
2
13
Island Healt h: NRGH Heart Funct ion Clinic Sleep Apnea Patient sNovember 2016 - July 2017Number of Records by Pr e and Post Heart Rates
PrePost HRPREPOST
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Physician
Nurse/Allied HC
Admin
PATIENT
COMMUNICATION
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Patients are taxpayers
Patients deserve to knowwhat’s working well, whatisn’t
Patients are unrepresented inalmost all committees I’veever been on
Patients have importantperspectives we shouldrespect: we are all patients-in-waiting
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Patient leadership in healthcare
Patient focus – safety
Patient direction – quality means..?
Re-engagement
Patients should be an integral part of our PQI teams
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Michael E Porter Thomas H Lee
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Porter, Michael E. "What is value in health care?."Lee, Thomas H. "Putting the value framework to work.”New England Journal of Medicine 363.26 (2010): 2477-2483.
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OUTCOMES** (QUALITY + SAFETY + SATISFACTION)
COST
VALUE EQUATION =
** “As is often true in medicine itself, the critical first step ismeasurement. Provider organizations need to capture dataon the outcomes that matter to patients, as well as the costsfor a patient over meaningful episodes of care.” T.H.Lee 2010
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⋅ OUTCOMES THAT MATTER TO PATIENTS⋅ COMPREHENSIVE COSTS TO CARE FOR A PATIENT⋅ MEANINGFUL [to the patient] EPISODES OF CARE
Lee, Thomas H. "Putting the value framework to work.”New England Journal of Medicine 363.26 (2010): 2481-2483.
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QUALITYSAFETY
managing risk
Vincent, C., & Amalberti, R. (2016). Safer healthcare: Strategies for the real world.
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Vincent, C., & Amalberti, R. (2016)Safer healthcare: Strategies for the real world
“Management of RISK over time in order to
MAXIMIZE benefit and
MINIMIZE harm
to patients in the healthcare system”
Patient Safety: a Definition
X
^
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studio Mile
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Six Levers toHelp Organizationsto AccelerateHealthcareImprovement
https://www.cfhi-fcass.ca/PublicationsAndResources/ResourcesAndTools/six-levers
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“the citizen-patient”
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Working definition of“citizen-patient”
a person who has health services experience(patient, family or community) AND has aninterest in supporting system level improvement
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patientvoicesbc.ca
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We’re all patients, Carolyn!
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Work As Imagined*
Why is work-as-imagined different from work-as-done? / Hollnagel, Erik. in Resilient Health Care: The resilienceof everyday clinical work. ed. / Robert L Wears; Erik Hollnagel; Jeffrey Braithwaite. Vol. 2 Ashgate, 2015. p. 249-264.*
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http://resilienthealthcare.net/onewebmedia/WhitePaperFinal.pdf
Work As Imagined*
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image credit: BMC Systems Biology 2011, 5:168
Work As Done* - care networks
Why is work-as-imagined different from work-as-done? / Hollnagel, Erik. in Resilient Health Care: The resilienceof everyday clinical work. ed. / Robert L Wears; Erik Hollnagel; Jeffrey Braithwaite. Vol. 2 Ashgate, 2015. p. 249-264.*
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image credit: Mednick SC, Christakis NA, Fowler JH (2010).PLoS ONE 5(3): e9775. doi:10.1371/journal.pone.0009775
Work As Done* - patienthood
Why is work-as-imagined different from work-as-done? / Hollnagel, Erik. in Resilient Health Care: The resilienceof everyday clinical work. ed. / Robert L Wears; Erik Hollnagel; Jeffrey Braithwaite. Vol. 2 Ashgate, 2015. p. 249-264.*
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Healthcare asa ComplexAdaptiveSystem
Patient-hoodas a ComplexAdaptiveSystem
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Bodenheimer, Thomas, and Christine Sinsky."From triple to quadruple aim: care of thepatient requires care of the provider." The Annalsof Family Medicine 12.6 (2014): 573-576.
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• Aligning goals
• Clarifying expectations
• Understanding and embracing risk
• Co-creating risk mitigation
• Preparing physically, mentally, practically
• Connection to respond to needs and concerns
• Role in my own care, backed by mentor (peer?)
WHAT MAKES US (all) FEEL SAFER?
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• What can I do to improve your care today? needs
• What’s the best you think you can be? goals
• What’s one thing you wish you’d known? gaps
• What’s one thing that made a difference? assets
• What’s one thing I should know about you? values
• What’s one thing that….. ?
LEARNING WHAT MAKES US (all) FEEL SAFER?
C. Canfield, A. Carson-Steven, N. Cork (2016)
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skills
respect
awareness
competence
trust
calmness
accountability
intuition
communications
interdependence
and more!
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The patient always leads…but we travel together
Who leads better health care?
RISK
REWARDUNKNOWABLE
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