physician practices & cg-cahps

CG-CAHPS ® Get Started The Right Way. Why Start CG-CAHPS Now? • Achieve Higher CAHPS Scores Compared to Late Adopters • Reduce Risk of Decreased Reimbursement • Optimize External Perception Based on Impending Publicly Reported Scores • Address Under-Performance Immediately How Can CTQ Help You? Since 2008, CTQ has been an approved CAHPS vendor in good standing. CTQ has gained valuable insight that has helped our clients achieve the highest H-CAHPS scores in the U.S. CTQ’s proven approach helps you optimize performance and patient loyalty. Our CG-CAHPS Service Includes: • Standardized Core Questionnaire • Optional Supplemental Items • Monthly & Quarterly Performance Analysis Reports • Several Benchmarks, Including Comparisons to National CG-CAHPS Averages • 24/7 View of Completed Surveys • Daily Alerts to Patient Dissatisfaction • Quality and Performance Improvement Toolkits The Power of EdgeSurvey & CG-CAHPS CTQ blends the power of the CG-CAHPS frequency-based survey with CTQ’s EdgeSurvey. This combination offers a unique blend of aggregated, provider-delineated and drill-down data. Please contact CTQ to learn more. What Is CAHPS ® ? Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys ask consumers and patients to report on and evaluate their experiences with health care.* What Is CG-CAHPS ® ? The CAHPS Clinician & Group Surveys (CG-CAHPS) ask patients about their recent experiences with clinicians and their staff. Multiple versions of the the CG-CAHPS Surveys are available to meet different needs.* How Is This Relevant To My Practice? Based on our experience and insight, physician practices should expect to have a portion of reimbursement tied to CG-CAHPS participation and performance in the near future. Your performance (Scores) will be publicly reported on Physician Compare. * Agency for Healthcare Research and Quality As an approved CAHPS ® Vendor, CTQ clients boast the highest publicly reported H-CAHPS scores in the U.S. Let CTQ use our proven and responsible approach to help you get started the right way - taking immediate steps to optimize Patient Satisfaction while preparing for CG-CAHPS. www.CTQSolutions.com • (877)208-7605 DID YOU KNOW? 83% of all patients asked “In the last 12 months, how often did your doctor listen carefully to you?” provided the TopBox response of “Always”. 75% rated their doctor a 9 or 10 (Best Possible Doctor). However, only 33% felt their visits to their doctor’s office “Always” started within 15 minutes of their scheduled appointment. 13% (Usually) 83% 3% (Sometimes) 1% (Never) % OF TOTAL PATIENT RESPONSES Always

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CG-CAHPS®

Get Started The Right Way.

Why Start CG-CAHPS Now?• Achieve Higher CAHPS Scores Compared to Late Adopters

• Reduce Risk of Decreased Reimbursement

• Optimize External Perception Based on Impending Publicly Reported Scores

• Address Under-Performance Immediately

How Can CTQ Help You?Since 2008, CTQ has been an approved CAHPS vendor in good standing. CTQ has gained valuable insight that has helped our clients achieve the highest H-CAHPS scoresin the U.S.

CTQ’s proven approach helps you optimize performance and patient loyalty.

Our CG-CAHPS Service Includes:• Standardized Core Questionnaire

• Optional Supplemental Items

• Monthly & Quarterly Performance Analysis Reports

• Several Benchmarks, Including Comparisons to National CG-CAHPS Averages

• 24/7 View of Completed Surveys

• Daily Alerts to Patient Dissatisfaction

• Quality and Performance Improvement Toolkits

The Power of EdgeSurvey & CG-CAHPSCTQ blends the power of the CG-CAHPS frequency-based survey with CTQ’sEdgeSurvey. This combination offers a unique blend of aggregated, provider-delineated and drill-down data.

Please contact CTQ to learn more.

What Is CAHPS®?Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys ask consumers and patients to report on and evaluate their experiences with health care.*

What Is CG-CAHPS®?The CAHPS Clinician & Group Surveys (CG-CAHPS) ask patients about their recent experiences with clinicians and their staff. Multiple versions of the the CG-CAHPS Surveys are available to meet different needs.*

How Is This Relevant To My Practice?Based on our experience and insight, physician practices should expect to have a portionof reimbursement tied to CG-CAHPS participation and performance in the near future. Your performance (Scores) will be publicly reported on Physician Compare.

* Agency for Healthcare Research and Quality

As an approved CAHPS® Vendor, CTQ clients boast the highest publicly reported H-CAHPS scores in the U.S. Let CTQ use our proven and responsible approach to help you get started the right way - taking immediate steps to optimize Patient Satisfaction while preparing for CG-CAHPS.

www.CTQSolut ions.com • (877) 208-7605

DID YOU KNOW? 83% of all patients asked “In the last 12 months, how often did your doctor listen carefully to you?” provided the TopBox response of “Always”.

75% rated their doctor a 9 or 10 (Best Possible Doctor).

However, only 33% felt their visits to their doctor’s office “Always” started within 15 minutes of theirscheduled appointment.

13% (Usually)

83%

3% (Sometimes)

1% (Never)

% OF TOTAL PATIENT RESPONSES

Always

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