By: Col S N Aggrawal – Veteran

Venue: Birla Institute of Technology

Sector 1, Noida Dated: 29 January 2011

TRAI This workshop is arranged under the aegis of TRAI

TRAI ACT enjoins on the regulator to REGULATE TELECOM SERVICE, TARIFF & PROTECT CONSUMERS. As Police protects CITIZENS, TRAI is the telecom police to protect Phone Users.

2 G & TRAI --- IMPACT ON AAM ADMI

TRAI sleeps—Phone Users are fleeced[ Police sleeps, crime takes place]

TRAI - SILENT SPECTATOR -- [ CAG & Supreme Court ]- 2G Scam

Exchequer LOSSES Rs.176000 Crores. Debated by MEDIA, PARLIAMENT & Supreme Court

TRAI – SILENT OPERATOR-- AAM ADMI IS ROBBED Rs.100,000 Crores Annually. NO ONE TALKS - MUTE SUFFERER

LOOT — UNIQUE – NO LICENSE/ Mines or Contract but POCKETS of AAM ADMI

LOOTThis LOOT is not PRESUMPTUOUS but REAL:

TRAI is silent operator In service of CORPORATES not accountable to ANY ONE EVEN PARLIAMENT

Belief that TRAI is not accountable to any one, even parliament, for violation of the ACT & ABUSE of authority has proved DISASTROUS for INDIAN TELECOM. 2G scam and EXTORTION of Phone users is before us..

CAN ANY ONE ARRANGE A DEBATE on

TV, persuade print media to

educate readers, POLITICAL PARTIES and LEGAL FRATERNETY to rise?

Can CAG / CVC Act?

TRAI functioning NEEDS THOROUGH INVESTIGATION.

My Credentials

From 1972 to 1975, taught telecom degree students at MCTE[Military College of Telecom Engineering] Mhow .

Share my experience as SERVICE PROVIDER for 30 Yrs & Consumer Activist for 15 Years.

a) SP: Different than DoT who rise to CHAIRMAN TRAI/CVC for failures : [Rs.40000 Crores in USO, 50000 villages to be connected, Broad

Band only 1%.] $$b) Consumer Activist:

Prevented Tariff Hike in 1998 & 2003 with the help of Ms Mamta Banerjee $$ $

Cable Subscription in NOIDA reduced to Rs.100 from 250 [1999]

2. Truth

73 Crore subscribers, 71 Crore MOBILE & 67 Crore PREPAID ,Majority illiterate, faceless, helpless & EXPLOITED as they pay in ADVANCE.

Their Limitations

i. An individual—NOT A CORPORATE or UNIONii.Majority half literate / illiterate,iii.ACCESS DENIED by Levy on Customer Care iv.Lack resources for complaint—time, money and energy

v UNABLE to write COMPLAINT Vi MISLEADING ADVERTISEMENT VIOLATING

TTO48

vii Exploit as Number is IDENTITY [ ABSENCE of MNP]

viii NO TRANSPARENCY. Standard reply—visit

website. Country has only 7 Crore internet connections against 72 Crore subscribers. RETAIL OUTLET is only point of contact.

3. TRAI & YOUProtector of Consumers has become PREDATOR—instigates corporate to fleece consumer. TRAI-- RAKHSAK TURNS BHAKSHAK

GOOD STEP & LOOToFORBEARANCE was the best thing to happen. It allowed telcos, freedom of tariff and hence the REDUCTION.oTariff is low but. Benefit of REDUCED TARIFF IS Denied by ABUSE of Forbearance & VIOLATION of regulations $$

LOOT o The loot FAR EXCEEDS Rs.100,000 Crores- When the police joins the murderer - Citizens have NO HOPE. Like wise if TRAI joins corporates—phone users are fleeced. LOOT Arithmetic is simple.

4. Abuse of Forbearance. TRAI has abdicated its DUTY to vet schemes. $$

Height is the ADVISORS & Chairman are IGNORANT about their duties, regulations and TTO—Monitoring & CHECKSand Suo Motu Investigations.

Plans : Non-existent, Confuse the subscribers [Even TRAI Advisors & telcos find it difficult to DECIPHER] example—444,395, etc.,

Packages NEVER vetted. Result TELCOS are law unto themselves & QUOTE TRAI approval for VIOLATION. TRAI defiant and PROUD to claim” We have NO TIME TO VET”

Sale without VOUCHER is illegal, $$ Processing charges are ILLEGAL Rs.6 TALK TIME on recharge of Rs.10 ?

MURDER,INHUMAN—NOT BUSINESS$$

Processing Fee of 121 on 200 rechargePackages are TRAPS—200,400Restricted by duration & date Security Deposit from PREPAID ?Standard Pulse is 30 Sec but not enforced

Developed World has simple recharge- PAY AS YOU GO—WE NEED SIMPLER and better regulation AS OUR USERS ARE ILLITERATE

$$

5. VIOLATING TTO 48 Amendment

It DIRECTS telcos to charge NEW REDUCED RATES to all.Biggest mischief- 1 Paisa per second is ADVERTISED but Re 1 per minute is charged.Quote-” You are old customer, hence old rates” , It is VIOLATION UNCHECKED & is outright cheating. 70% OVERCHARGE is CRIMINAL.OPEN LOOT $$ Now Silent burial of REFUND is PLANNED. [DEAF to all requuests] MNP has not been spared. For 1 paisa per sec, you have to pay Rs.28 processing fee. $$

6. Customer Care $$

TRAI & Telcos have DECLARED 72 crore subscribers as EVE TEASERS and levied charge on Customer Care .TRAI becomes moral police, omnipotent to issue ordinance to fix ZAZIA [ even Moghuls did not do it]on the entire country. ILLEGAL. Extra constitutional.Only POLLUTED and INSANE mind could do this. Conspired with corporate to please them with ADDL revenue orWorks as sentry to corporate and their interest.IDEAL to ensure that POOR SERVICE IS FORCED WITHOUT COMPLAINT.

7. Premium Rates on 139 139- RAIL HELP LINE TURNED INTO LOOT LINE

139 is RAIL HELP LINE number. $$THREE DIGIT NUMBER are for HELP LINES -for convenience of dialling and are mostly TOLL FREE. . Through out the world.It is neither COMMERCIAL nor REALITY show number.CLANDESTINE Recovery of Premium Rate@ Rs2 to Rs 6 per minute without consent of subscriber is illegal, inhuman and UNIQUE.Country has only 7 crore internet connections & 3 crore fixed line. Majority of 70 crore are POOR & have mobile only .IDEAL TARGET TO BE EXPLOITED & MAKING BILLIONS . WHAT BETTER BUSINESS?

o $$Its INITIATION in Jan 2010 when FOG immobilised every thing, PUBLIC anxious about their near and dear ones arrival/departure and where about- was MOST HENIOUS CRIME compounded by TRAI by not putting a stop.Claim IMPOTENT.

o TRAI is enjoined by the ACT to REGULATE TELECOM SERVICE including tariff and PROTECT CONSUMERS. It has BETRAYED its DUTIES & RESPONSIBILITIES.Partner in INHUMAN TREATMENT OF PEOPLE.

o Service Providers under the BLESSING of TRAI have become BOLD & fleece AAM ADMI by FRAUDULENT PRACTICES on one pretext or the other WITHOUT ANY CHECK.

o WHO will REGULATE the TRA I , INVESTIGATE its functioning, AUDIT / Check the accounts of Service Providers .

o TRAI is IMPOTENT to stop this but OMNIPOTENT to levy on CCo Service Providers must REFUND the EXTORTED money to

USERS. DO NOT GO DEAF

8. Consumer Protection --- Consultation Paper [SINISTER INTENTION] $$

Pleaded for JUSTICE for PREPAID in Mar 2009 Feb 10—Having failed—Review was forced Aug 10-- This 140 page DOCUMENT has only one paragraph

on Prepaid . NO PROTECTION. Why? Design-Back to 20th century. Customer care[ NO ACCESS],

Docket Number, Nodal Officer & Appelate Auth ?Is it PROTECTION?

Single Point Settlement—like credit card & others. If NOT, Prefer MNP[ Port number] to COMPLAINT ? PP needs Simple Recharge, Prevailing Tariff, Usage detail &

access to customer care. Separate NUMBER for 96% Prepaid Subscribers ? CC to

escalate & not subscriber Post May 12 — usage info to PP given but LOOT CONTINUES. Prefer MNP or COMPLAINT ?

9. Consultation Paper on Tariff $$

Tariff Low- No request to REVIEWRequest for ENFORCEMENT OF FORBEARANCE & REGULATIONS &For END TO FRAUD, REFUND OF LOOT & PUNISHMENT of FRAUDSTERINSTEAD CRIME DISCUSSED with accused for TEN MONTHS, followed by Consultation Paper ATTEMPT TO DENY REFUND, MAKE FRAUD LEGAL & PERMANENT.

10. Open House Discussions SINISTER DESIGNS

OHD is held for VIEWS of all stake holders—These are packed by service providers, CONSUMER represented by absence or lone CAG and ignorance.CAGs denied participation by REFUSAL to hold OHD at ChennaiOHD at JAIPUR was held on the date of TDSAT hearing- to prevent CAG to attendWhy MANY OHD? MULTIPLY corporate views who are present every where.PUNISH Consumer?RUNNING from TRUTH & DEBATE.MISCHIEF & SINISTER DESIGN.Coward & Corrupt Practice

11. MNP

MNP requests in LARGE NUMBER are being rejected [60000 out of 140000]Reason—wrong number, negative bill[PP], delays, 0.7 Paisa outstandingArm Twisting—Obtaining signatures for not PORTINGBe Careful against fraud. While porting, ENSURE correct PACK from NEW SP

12. CUTCEF

Fund meant for CONSUMER EDUCATIONConsumers Money-not of TRAI

NO WARNING through media against FRAUDS

Without OBJECTIVE & PLAN - Abused on SOCIALISING, Creating Cheer Leaders

13. Conclusion:

Write to Mr Kapil Sibal for refund of LOOT & End to ABUSE of REGULATION.At kapilsibal@hotmail.com He can do it as Mr Jagmohan did.TRAI has BETRAYED the ACT & THE CONSUMER. INVESTIGATE FUNCTIONING.12 May10 Meet with CEOs --- Effect; Usage. 139 Charge. Silent BURIAL TO REFUND ORDER. ?Guess—Why QUEUE for licenses? $$Business Potential? No. It is LOOT POTENTIAL

Thank You

Contact me at: Col S N Aggarwal -Veteran0120 - 2431955, 42818079810216653, 9711232866colagarwal17@rediffmail.com