Phlebotomy

• Phleb = vein

• Otomy= cut into

History of phlebotomy

1. Hippocrates- excess fluid cause disease -remove & healed - use suction cups, leeches2. Barber Pole- Blood removed here - used razors3. Blood for dx.4. Training programs to draw blood5. Certifications

Duties of the Phlebotomist

• 1. check ID• 2. Collect correct amount• 3. Use correct specimen container• 4. Label correctly• 5. Transport to lab correctly• 6. Interact c pt, family and staff• 7. Process specimen• 8. Computer operation• 9. Safety• 10. Continuing education

Characteristics

• Dependable

• Compassionate

• Honesty

• Integrity

• Flexibility

• Appearance

Communication

Verbal:

Hearing impaired

emotional

level of education

age

language barriers

meds

health status

Listening

Non-verbal

Telephone

Manners, transfer calls, place on hold, paging

Lab Communication

• Lab manual

• Policy/procedure manuals

• Memos

• Staff meetings

• In-services

Legal issues

Responsible:

To patient

For own actions

For maintaining safety

For maintaining pt. rights

Pt’s Bill of rights

• Considerate care

• Informed of care/diagnosis

• Informed consent

• Right to refuse treatment

• Privacy

• Confidentiality

• Knowledge of who is caring for them-students

• Research

• Con’t of care

• Bills

• Rules and regulations

Phlebotomy & pt rights

• Right to respect

• Knowledge of testing

• Refuse blood draws

• Confidentiality

• Assault

• Negligence