PFSF Foster Parent Satisfaction Survey Results

2010-2011

Gainesville

Lake City

Live Oak

Starke

Trenton

No Answer

64.71% (11)

5.88% (1)

5.88% (1)

0.00% (0)

23.53% (4)

0.00% (0)

1. PSF Office that you work with:

Under 24

25-34

35-45

46-54

55+

No Answer

5.88% (1)

11.76% (2)

29.41% (5)

35.29% (6)

17.65% (3)

0.00% (0)

2. What is your age?

White

African American

Hispanic

Asian

Other

No Answer

70.59% (12)

29.41% (5)

0.00% (0)

0.00% (0)

0.00% (0)

0.00% (0)

3. What is your race/ethnicity?

Less than 1 year

1-2 years

3-4 years

4-5 years

6-7 years

More than 7 years

No Answer

11.76% (3)

29.41% (5)

5.88% (1)

5.88% (1)

5.88% (1)

41.18% (7)

0.00% (0)

4. How long have you been a Foster Parent?

None

1-3 children

4-7 children

7-10 children

11-15 children

More than 15 children

5.88% (1)

58.82% (10)

23.53% (4)

5.88% (1)

0.00% (0)

5.88% (1)

5. How many different Foster Children have you cared for in your home in the last six months?

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

35.29% (6)

29.41% (5)

11.76% (2)

17.65% (3)

0.00% (0)

0.00% (0)

5.88% (1)

6. The Family Care Counselor is responsive to my requests and suggestions in a timely manner.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

23.53% (4)

23.53% (4)

23.53% (4)

17.65% (3)

11.76% (2)

0.00% (0)

0.00% (0)

7. I believe I am given all information available about the children placed in my home.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

23.53% (4)

29.41% (5)

17.65% (3)

23.53% (4)

5.88% (1)

0.00% (0)

0.00% (0)

8. The Family Care Counselor involves me in the planning process for each child in my home.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

47.06% (8)

23.53% (4)

0.00% (0)

17.65% (3)

5.88% (1)

5.88% (1)

0.00% (0)

9. I feel the educational, medical, and psychological needs of the children in my home are met.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

47.06% (8)

41.18% (7)

0.00% (0)

0.00% (0)

0.00% (0)

11.76% (2)

0.00% (0)

10. At least monthly the Family Care Counselor for each child visits with me and the child in my home.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

17.65% (3)

23.53% (4)

17.65% (3)

5.88% (1)

5.88% (1)

17.65% (3)

11.76% (2)

11. I actively participate in Family Team Conferences for each child living in my home.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

29.41% (5)

35.29% (6)

5.88% (1)

0.00% (0)

5.88% (1)

11.76% (2)

11.76% (2)

12. Family Team Conferences and home visits are scheduled to be convient for me and my family.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

41.18% (7)

17.65% (3)

11.76% (2)

11.76% (2)

11.76% (2)

5.88% (1)

0.00% (0)

13. I am involved and kept informed of court hearings and outcomes that af-fect me and the child in my home.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

35.29% (6)

17.65% (3)

29.41% (5)

0.00% (0)

5.88% (1)

5.88% (1)

5.88% (1)

14. Supports and services identified for the child are available and accessible.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

17.65% (3)

11.76% (2)

11.76% (2)

5.88% (1)

5.88% (1)

41.18% (7)

5.88% (1)

15. When I request the removal of a child, efforts are made to support the placement and help us through the crisis.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

35.29% (6)

23.53% (4)

23.53% (4)

11.76% (2)

5.88% (1)

0.00% (0)

0.00% (0)

16. I feel my role as a Foster Parent is viewed as important to PSF staff.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

52.94% (9)

29.41% (5)

17.65% (3)

0.00% (0)

0.00% (0)

0.00% (0)

0.00% (0)

17. PSF ensures my Foster Care Board Payment is accurate and paid in a timely manner.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

35.29% (6)

23.53% (4)

11.76% (2)

17.65% (3)

0.00% (0)

5.88% (1)

5.88% (1)

18. I receive adequate notice (72 hours) when a child is moved from my home.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

35.29% (6)

17.65% (3)

17.65% (3)

17.65% (3)

5.88% (1)

0.00% (0)

5.88% (1)

19. When my worker is on leave or vacation, I am provided a backup number for immediate assistance.

20. Please let us know how we can improve.

• I am aware of how overwhelming job the Case Manager's have. However, my experience with the last 3 caring women from my last 3 foster infants have been more difficult due to poor call backs and some follow thru with needed requests.

• We had a case worker who put a child in potentially harmful situation and lied about it. She is still employed at PFSF. I think this scenario is a disgrace.

• My workers need no improvement! • Do whatever you say you are going to do. When you make an appointment, either

keep or let the person the appointment is with Know. Foster Parent's have a busy day also and that appointment we're waiting on that doesn't show has wasted much needed time that could have been used on a more productive PSF need. I would also like to be told when the Family Team Conferences are. I’ve only been invited to one. I am not notified of court hearings or most of the time not even the results of the hearing unless the child is leaving my care.

• Work harder in making sure (all) services children need are accessible and resources are explained. Keep kids first listen to caregivers and understand that EVERY child is like their ONLY child!

• I think you are doing a good job. • All service centers operate the same. Need a choice between 5 & 4 and 2 & 3,

some I agree but not strongly and some not neutral but really not disagree.

21. Please let us know of things we are doing well.

• The support of the staff at PFSF is very appreciated - specifically:- Eileen Kelly- Lisa Vickery- Daphne Gainey- Audrey Hoehn- Waheeda Bacchus

• There are many staff members at PFSF who honestly care about the children and try to do a good job on the child's behalf.

• All of my workers are awesome people. They work hard, they are honest, helpful and honorable. I think they deserve a huge pat on the back for all they do for us foster parents.

• I am satisfied that you do all you can to help when I need you • You are usually very friendly & helpful.. Thank you for all you do

for the children!! • Just keep up the good work.