personalization its everywhere (well, almost…)
TRANSCRIPT
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personalization
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It’s everywhere
(well, almost…)
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idea
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Leveraging Student Data To Personalize Your Library Web Site2011 LITA National Forum
Ian ChanWeb Development Librarian
California State University San Marcos
Pearl LyAccess Services & Emerging Technologies LibrarianPasadena City College
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Personalization
Personalization is a process that ‘‘changes the functionality, interface, information content, or distinctiveness of a system to increase its personal relevance to an individual’’ (Blom, 2000, p. 313)
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Related but different
Personalization is system-tailored
System reacts & interacts with user choices & data to suggest
layout & relevant content
(Sundar and Marathe, 2010)
Customization is user-tailored
Focus is on user selecting and maintaining layout and relevant content
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when customization was king
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2000 - 2008, Startpages & personal aggregators
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Customization in libraries
MyLibrary (2000) Developed at NCSU & Notre Dame Also used by VCU, LeHigh, & others
MyLibrary – Univ. of Minn. Libraries, leverages campus CMS
National University of Singapore – Nexus (CMS)
Karolinska Institutet University Library – Drupal
PennPortal – Libraries – campus CMS
Galter Health Sciences Library – self-developed?
Many of these links found via Aaron Tay’s 2010-06 blog post titled “Customizable library portal pages”
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the move to data-driven personalization
(or tributaries of user data)
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Almost every site asks if I want to connect with Facebook!
Users are growing used to data sharing
Amazon beta-testing Facebook integration for its recommendations system
Live.com (Microsoft), Foursquare, Goodreads
Yahoo, CNN, Bing
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what does this mean for libraries?
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Students want smart systems
“Student and faculty groups both expressed a desire for systems that know the individual better and that behave “more like Amazon” in remembering who they are, what they like, and where they left off in their work. ” (McGee and Carmean, 2006)
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Assessment of a library portal
Galter Health Sciences Library studied the use of their portal from 2003-2008
“Registration data indicated that users were receptive to personalized resource selection and that the automated application of specialty-based, personalized HSLs was more frequently adopted than manual customization by users. “
(Shedlock et al., 2010)
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personalization & the California State University San Marcos
Library web site
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first, the context
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What we’d like our site to do …
Help users get to information effectively
Offer interactive feedback and social tools to our users
Humanize the library and focus on our people
Personalize the research experience
Offer personal assistance through multiple channels
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To do those things, we’ve …
Developed a sustainable, modern design
Developed user-friendly information architecture and navigation
Set up multiple feedback & assessment tools
Integrated “Web 2.0” functions – FB, tweet, etc.
Implemented modern content management framework
Personalize our site
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Basic implementation criteria
Re-use existing user data feed from campus enrollment system
Minimize what the user has to do: no account creation
no selection of subjects required
Integrate login with EZproxy authentication and campus LDAP directory
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We’re using…
Drupal
Limited amount of PHP custom programming for… cross-referencing subjects with user course selections generating XML feeds to share Library a la Carte data looking-up course reserve listings
ILS data export Data is from campus enrollment management system
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Prepping the data
Small PHP script to analyze course data and course reference with subject list
Data configuration requires about a half hour of staff time for each load
Data load occurs once a week
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How Drupal answered our needs
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How do we relate users with resources?
CCK [content types]
User Profile
Views[queries]
Database
TaxonomySimilar by
Terms
Guide
Panels[layout]
Personalized Pages
Content Profile
Blue = Drupal modulesGreen = content types
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After login, users can flag databases as favorites
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Additional Screenshots
• …are available by going to:
http://www.diigo.com/list/ianchan/lita2011
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How do we load user data?
User Import
Batch import basic account info
Node Import & Node Import Update
Batch import & update user profile data
Note: Authorized campus users who are not in the batch loads can still sign-in and system will auto-create their account
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InterestsAccountsAuthentication
How do we load the user data & manage user profiles?
User Profile
User Import
LDAP Integration
Campus LDAP
User Data
Node Import
User Account
Recommendations
Ezproxy Integration
Blue = Drupal modulesGreen = user info objects
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Assessment
Click tracking – CrazyEgg
Web Analytics – GA, Piwik
Drupal Internal Tracking
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4 days into test, we inserted the “Sign-in to access databases…” help bubble and login
button clicks jumped significantly…
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Key issues to resolve
• Automate additional steps in the transfer of user data from one system to the next
• Integrate ILS and ILLiad login and item information (maybe XC’s NCIP module?)
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Upcoming developments
• Integrate course reserves
• Allow users to see their last-used & most-used resources
• Provide dynamic, course-specific library widgets to learning management system
• Integrate saved articles from Zotero, Mendeley, and/or discovery tool?
• Link users with classmates and faculty?
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More ideas to think about
Perhaps public libraries should make greater use of patron checkout data?
Collaborate with Goodreads or LibraryThing to leverage user data for local users
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Discussion / Q&A
Questions & insights from the audience
Privacy statement is really important (multiple comments)
Or is it?
How about integration with LMS?
If you screen-scrape, check scraped data for security
Try Open Hallway for accessibility testing
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References
S. Shyam Sundar and Sampada Marathe, “Personalization versus Customization: The Importance of Agency, Privacy, and Power Usage.,” Human Communication Research 36, no. 3 (2010): 298-322.
Jan Blom, “Personalization: a taxonomy” Proceedings of the CHI 2000 Conference on Human Factors in Computing Systems . The Hague, Netherlands, April 1-6, 2000. 313-314. http://www.win.tue.nl/~laroyo/2L340/resources/personalisation_taxonomy.pdf
James Shedlock et al., “Case Study: the Health SmartLibrary Experiences in Web Personalization and Sustomization at the Galter Health Sciences Library, Northwestern University,” Journal of the Medical Library Association: JMLA 98 (2010): 98-104, http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2859266/.
Ali Jafari, Patricia McGee, and Colleen Carmean, “Managing Courses Defining Learning: What Faculty, Students, and Administrators Want,” EDUCAUSE Review 41, no. 4 (2006): 50-70, http://www.eric.ed.gov/ERICWebPortal/detail?accno=EJ745839.