permits, licenses and inspections regional project
DESCRIPTION
Permits, Licenses and Inspections Regional Project. Introductions: Home Builders & Remodelers Association of Cape Cod State Project Sponsor & Technical Assistance Cape Cod Commission Project Sponsor Town Project Sponsors. Permits, Licenses and Inspections Regional Project. Agenda: - PowerPoint PPT PresentationTRANSCRIPT
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Permits, Licenses and InspectionsRegional Project
Introductions:
• Home Builders & Remodelers Association of Cape Cod
• State Project Sponsor & Technical Assistance
• Cape Cod Commission Project Sponsor• Town Project Sponsors
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Permits, Licenses and InspectionsRegional Project
Agenda:• Brief Project History• Project Status• Next Steps• Demonstration – Example of what we will
achieve• Discussion
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Express Permit -- Water Heater Examplethe Payoff of an Internet Approach
Many Building Permits issued in the Region are Express Permits taken out by Licensed Contractors, these are prime targets for online processing.
ElectricalPlumbingGas FittingWindowsRoofSiding
TentWood StoveInsulationFenceRetaining WallShed
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Screenshot of User login page on ACA
Citizen Access Portal allows Licensed
Contractors to access the system with a
User ID linked to their contractor’s license & insurance information
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Customers select the
permit type
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A wizard-like tool guides
customers through the application
process
Parcel information
Links to GIS or
Assessors Databases
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Auto Fill the Contractor Information
Interface w/State
databases to check
contractor license /
registration & insurance information.
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Behind the Scenes: An automated interface to
state contractor registration database to verify status of license /
registration.
Registration # stored in contractor
profile.
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Behind the Scenes: An automated
interface to the State Workers Compensation
Proof of Coverage Database.
Online search uses name and address – use policy number supplied by the
contractor & stored in their
profile.
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Enter the Job
Information Utilizing
Help
If gas, the system
requires a Gas
Permit along with Plumbing Permit.
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Data contained on current
Municipal forms can be captured in the system to
allow for maintaining a
complete electronic record
eliminating paper for online
submissions.
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Customer reviews the application
before making
payment
Interfaces with Financial Mgmt. Systems will determine if there are delinquent bills.
Business rules will decide whether payments for delinquent bills are due before this permit
type can be completed. Work done will be stored.
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Payment tab allows customer
to pay online
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Customers have
different payment options
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Permit can be printed
online.
Municipality decides
whether or not to allow
printing online.
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Contractor scans & attaches
proposal with signature to
online submission,
faxes or mails to town as
part of submission.
Option includes
printing the completed permit &
having customer sign
the permit.
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Water Heater
installation is completed
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Inspections can be
scheduled online
Property Owner
Signature to do work can be Attached.
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Picture of Contractor Scheduling an Inspection – 1 or 2 SS
Customer can select
the date and time of the inspection
Inspector’s availability is loaded into the
system to block out
time unavailable.
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Confirm the date & time
and add comments
for inspectors
Municipal choice – can
have inspector
respond to confirm date / time. Or can
do it automatically
based on availability.
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Field Inspectors can do route
optimization of their days
inspections
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Field Inspectors can enter
details of the inspection at the
job site
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Field Inspectors can go through the inspection
checklist specific to town – default
from building code.
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Field Inspectors can update
status of inspection &
add a signature
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Email Notification
is sent to customer
with inspection
results
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Permit office sees that an Express
Water Permit was Issued
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Express and Other PermitsCitizen’s / Contractor Work Eliminated or Streamlined
for Business Started & Perhaps Completed Online:• Handwrite on Application Same Information• Drive to Town Hall during business hours• Wait for determination of fees, delinquent tax checks,
etc.• Call to check status on approvals • Call to schedule inspections• Visit call or visit job site to see status of inspections• Going through files to see history of jobs with town• Limited to payment with check or cash• Visit town hall for certain documents• Etc.
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Express Permit ExampleMunicipal Employee Work Eliminated or Streamlined for
Business Started & Perhaps Completed Online:• Greet the Customer• Accept Application & Review Application• Check for other Delinquent Fees• Calculate Fee• Receive Cash or Check• Print & Provide Permit• Provide documents / plans related to properties• Input Remaining Application Data in the System• Scan Application & Attach to System• File Paper• Create Revenue Turnover for Treasurers & Accounting• Schedule Inspection• Provide Inspection Status• Etc.
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Single Family Home Example
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Citizens / Contractor
Access Portal allows
for you to quickly
apply for an online permit
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Contractor can select the permit
type
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A wizard-like tool guides users
through the application
process
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Enter the Job
Information
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Customer can attach documents
to the permit
application
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Customer can review
the application
before making
payment
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Payment tab
allows customer
to pay online
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Customers have
different payment options
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Inspections can be
scheduled online
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Customer can select the date & time of the inspection
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Inspection Confirmation
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Now the back office can see there is a new
permit application
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The back office
reviews the permit
application details
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Field Inspectors can view the inspection on their mobile
device
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Field Inspectors can do route
optimization of their days
inspections
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Field Inspectors can enter
details of the inspection
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Field Inspectors can go through the inspection
checklist
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Field Inspectors can update
status of inspection and add a signature