Performance Management Reporting: Quarter 1

• Guide to reporting• Overall performance for Q1• Key Service Priorities 2008/09• Other performance indicators• Next steps

Guide to Reporting

= Work is on target to achieve the objectives as specified.

= Warning that the achievement of the target in the way specified in the plan may not be possible or the outturn is <10% from the target. Although no decision is required at this stage to amend the action, an explanation is required.

= Target is no longer achievable in the way specified or the outturn is >10% from the target. This requires a decision about remedial action.

G

A

R

Overall Performance for Q1

Overall Picture: Key Service Priorities

Amber42%

Green50%

Red8%

KSPs 2008/09: S&R Committee

Overall Picture: Key Service Priorities

Amber57%

Red5%Green

38%

S&R Committee (cont’d)

8 Actions at 12 at and one at

• Promoting Sustainability and Tackling Issues of Climate Change

* To Minimise the environmental impact of the Council’s own activities– Meter surveys undertaken and new meter operators appointed.– Smart Meters (23) installation date agreed for first week September

* Investigate case for central building management system to better control consumption

– Preliminary cost obtained, evaluation in progress for consideration and possible future modifications

* Investigate the case for and potential funding for, the creation of a climate change fund

– Opportunities being investigated but there is no progress to report to date

• Providing Value for Money

* To agree and implement the first stage of service budget reviews and to achieve a reduction of £250,000 against the budget forecast for 2009/10 by Feb 2009

– Specification agreed for review of Fees and Charges. Benchmarking underway and service workshops to be held early Oct

– Discussions with property advisers however, no service has been commissioned to date

A

R

G

S&R Committee (cont’d)• Focusing on our Customers * To develop customer focus training programme standards– Training tender spec has been written. Three quotes are being sought to undertake the training. Completion expected by end of Sep 2008

* Reception survey– Results to be analysed by the Consultation and Communication Team

• Valuing Diversity and Equality* Attend and carry out briefings with DMT’s to identify key policy documents to be impact assessed– Attend one DMT which prompted a rethink of the arrangements. Decision taken to postpone meetings pending production of draft documents to be used for consultation.

* Identify and capture all relevant policies, strategies and good practice within the organisation using the data captured form developed– Delayed until next quarter due to change in the arrangements for consultation and production of documents. Draft documents now produced.

S&R Committee (cont’d)

* Consult with Managers to prioritise policies/strategies for impact assessment

– Consultation to begin after the holiday period in September

* Publish report in accordance with legislation– Timetable available but has slipped to the Q2 due to changes in the

process

One action at:* Customer Service Strategy reviewed and necessary actions

taken– This has not been fully reviewed yet. Full review and revised action

plan expected to be completed by the end of quarter two.

R

Key Service Priorities: Environment Committee

Overall Picture: Key Service Priorities

Amber36%

Green50%

Red14%

Green 50%

Environment Committee (cont’d)There are 7 Actions at 5 at and 2 Actions at• Tackling Anti-social Behaviour* Report to committee on the neighbourhood panels/links – councillor pilot– Discussed with new Crime & Disorder Committee. Report on roll out of pilot to go to

Env. Comm in Oct.

• Enhancing the Visual Appearance of the Local Environment* Joint up working protocol agreed with SCC– Discussion with SCC in progress.

* Complete survey of flats to determine capacity of recycling bays– Physical flats site surveys completed. Survey results to be added to database by

Aug 2008.

• Car Parking* Sell 45 permits at Wilkinsons’ car park and 100 at Hook Road– Awaiting handover of car park by developer.

* Issue new residents permits in Community Protection Zones (CPZs)– In discussion with SCC.

A

R

G

Environment Committee (cont’d)

Actions at:

* Complete installation of new pay and display machines in Epsom

– Deferred

* Completion installation of new signs in Epsom– Awaiting new pay and display machines.

R

Key Service Priorities: Leisure Committee

Overall Picture: Key Service Priorities

70% Green

Amber30%

Leisure Committee (cont’d)There are 7 Actions at 3 at no actions at • Enhancing Services for Young People* Instigate a new Tennis for Free programme– Funding has been identified and discussions have taken place with

Tennis for Free and the Ebbisham Tennis Club to launch a new project.

• Venues* Complete review of first year of operation of Catering Contractor

(by May) – While the formal review of the first year of operation has yet to be

completed, monthly meetings have been held and service improvements are identified and implemented.

* Formal press launch of completed works– Re-launch took place 25 July 2008.

A

R

G

Key Service Priorities: Social Committee

Overall Picture: Key Service Priorities

Red13%

Green62%

Amber25%

Social Committee (cont’d)There are 5 actions at 2 at and one at

• Affordable Housing* To complete 20 affordable homes– 15 completed.

* To complete the grant aided improvement or adaptation of 15 homes

– Due to financial constraints commencement of works had to be deferred, as a result there were fewer than profiled completions; this is expected to rise over the coming quarters.

* To start construction of 50 affordable homes– No affordable starts on site for quarter one. The housing market

may force reconsideration of this target.

A

R

R

G

Next Steps

• It is recommended that Financial Policy Panel refers areas of concern to the relevant policy committees, where managers will report on the latest situation and make proposals for action / remediation.

• Particular attention needs to be given to those areas at ‘Red’ as remedial action needs to be taken to get these back on track.

• Broad areas for 4 year Service Plans and Key Service Priorities for 2008/09 have been agreed in October/November’s committee cycle; and the SMART targets will be agreed in January’s committee cycle.