performance management presentation
TRANSCRIPT
Performance Management is an
Output based management system,
that measures results.
People are more motivated when they
work towards goals.
Key Definitions
• Outputs Key Performance Areas KPAs
• Measures Key Performance Indicators KPIs
• Scorecards Team KPAs and KPIs
Examples
Sales Customer Complaint
Resolution Product Deliveries
Satisfied Employees
• 9%
• < 48 hrs
• 95%
• 20%
• % Sales increase
• Cycle time
• % Deliveries on time
• % Employee turnover rate
“If you measure it you can manage it”
KPA Target KPI
Perspectives Objectives Measures Action
Plans
Financial
Customer
Internal
Processes
Learning &
Growth
The Balanced Scorecard
The Balanced Scorecard
• Organisational Performance Management Tool
• Can be applied to teams at all levels
• Measures results across 4 perspectives
Financial
Customers
Internal Processes
Learning & Growth (people)
Performance drivers
• Financial Results
• Everything dependant on skills and motivation of People
• Value delivered to Customers
• Quality of Internal Processes
“Measures in all 4 perspectives for a balanced picture”
dependant on
dependant on
The Cause & Effect Relationships in the Balanced Scorecard
Scorecards Become the New Management Agenda
• Review results
• Recognise achievement
• Action plans
• Graphics
Individual Performance Reviews
• Based on objective measures
• Regular feed back during the
year
• Linked to PDPs and Incentive
Schemes
• Vehicle turnaround times 2 hrs 20 min
• Sales – distribution channels 32% 65%
• Product quality > 2 > 1
• Brand awareness 3 1
• New products 4 6
Performance Indicators
From To
The Art of Performance Management
Real Performance Management does not just create an efficient
administration vehicle for the annual ritual.
It awakens an aching desire for me… “ to be the best I can be “
and for us
“ to be the best we could be as a team and an organisation “
Then we can say we have ignited the potential hidden in our most
valuable resource, our human capital.