performance management class project
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TRANSCRIPT
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MBA 212 Performance Management
By : Meika
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CLASS PROJECTPOINT A
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Personal Data
Name of employee :Position and division :Questions :
Apply to head division
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Personal data
Name of employee :
Position and division :
Password :
Questions :
Choose :
Head of marketing division
Head of operational division
Head of finance division
Head of human resorces division
Process
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Head of marketing division
Name of employee :
Position and division :
Password :
Questions :
Head of operational division
Name of employee :
Position and division :
Password :
Questions :
Agreement Disagreement
Agreement Disagreement
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Head of finance division
Name of employee :
Position and division :
Password :
Questions :
Head of human resources division
Name of employee :
Position and division :
Password :
Questions :
Agreement Disagreement
Agreement Disagreement
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Questions Requistion new Form
Name of employee :
Division :
Password :
Questions :
Location :
Head Division :
Next
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Solutions
Name of employee :
Position and division :
Solutions :
Next
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Comment
Name of employee :
Position and division :
Comment :
Next
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Customer Form
Name of customer :
Company :
Number ID :
Questions :
Next
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Customer ID :
Password :
LOGIN
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Information Form
Information of customer :Name of customer :
Customer ID :
Company name :
Questions Customer
Division :
Questions :
Next
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Comment from divisions
Name of employee :
Division and position :
ID Number :
Password :
Comment :
LOGIN DATA HEAD OF DIVISIONS
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Check name of customer and employee :
ID Number :
Questions and Comment :
Accepted
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Head of Divisions
Solutions
Name of Employee :
Number ID :
Comment :
Results :
SEND Human Resorces
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Head of Divisions
Solutions
Name of Customer :
Company name :
Customer ID :
Results :
SEND Human Resorces
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CLASS PROJECTPOINT B
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CLASS PROJECTPOINT B
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FINANCE :Kesalahan Pembayaran Klaim.
OPERATIONAL :Keterlambatan dalam pembuatan kartu peserta.
MARKETING :Kurangnya informasi tentang produk perusahaan oleh peserta.
HUMAN RESOURCES :Tingkat kedisiplinan karyawan dalam hal absensi.
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PROBLEM SOLVERS
FINANCE :1. Adanya koordinasi antara bidang keuangan dengan bidang operasional dalam hal verifikasi data administrasi dan data personal customer.2. Ketelitian yang harus lebih ditingkatkan oleh bidang keuangan maupun bidang operasional.
OPERATIONAL :1. Adanya penambahan karyawan yang khusus menangani pembuatan kartu peserta.2.Adanya koordinasi antara bidang operational dengan bidang marketing dalam hal pelaporan kartu yang sudah dibuat maupun kartu yang belum dibuat maupun penambahan kepesertaan baru.
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MARKETING :1. Adanya informasi tentang produk perusahaan yang dapat diakses langsung oleh customer secara on-line.2. Adanya layanan hotline centre untuk memberikan informasi dan solusi yang bertujuan untuk memuaskan custiomer atau peserta.
HUMAN RESOURCES :1. Memberikan surat peringatan kepada karyawan yang tidak memenuhi peraturan perusahaan, jika tetap tidak memenuhi maka akan diberikan sanksi yang lebih berat.2. Membuat sistem absensi yang lebih canggih sehingga memiliki sistem pengamanan yang lebih tinggi dan tidak dapat dilakukan perubahan sehingga menghindari kecurangan.
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EXCEL CHART
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1
TANGGAL PENYELESAIAN
PENYELESAIAN
URAIAN PERMASALAHAN
JENIS PERMASALAHAN
NAMA PESERTA
TANGGAL
NO
DATA PENYELESAIAN PERMASALAHAN