performance management: a system for success ucla library
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Performance Management:Performance Management:A System for SuccessA System for Success
UCLA LibraryUCLA Library
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ObjectivesObjectives
Purpose & AlignmentPurpose & Alignment
Performance Management ModelPerformance Management Model
FormsForms
ProcessProcess
Q & AQ & A
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Performance Management DefinedPerformance Management Defined
… … an ongoing communication process, an ongoing communication process,
undertaken in partnership between an undertaken in partnership between an
employee and his or her immediate employee and his or her immediate
supervisor that involves establishing clear supervisor that involves establishing clear
expectations in alignment with organizational expectations in alignment with organizational
mission/vision/goalsmission/vision/goals
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AlignmentAlignment
UCLA Mission
Unit Work Plans
IWPs
Library Strategic Plan
& Goals
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Performance ManagementPerformance Management
Appraisal and
Development Plan
Set Expectations and
Standards
Observation and
Tracking
Feedback and
Coaching
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Performance ManagementPerformance Management
Appraisal and
Development Plan
Set Expectations and
Standards
Observation and
Tracking
Feedback and
Coaching
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Expectations and StandardsExpectations and Standards
Job Description Job Description
Ongoing, routine workOngoing, routine work
Major responsibilitiesMajor responsibilities
Individual Work PlansIndividual Work Plans
Specific projects and initiatives for fiscal yearSpecific projects and initiatives for fiscal year
SMART goals SMART goals ((Specific, Measurable, Achievable, Relevant/Results-Oriented, Time Bound/Sensitive)
Align with Library Strategic Plan and unit work Align with Library Strategic Plan and unit work plansplans
Learning and development componentLearning and development component
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Performance StandardsPerformance Standards
Task PerformanceTask Performance
QualityQuality
QuantityQuantity
TimelinessTimeliness
ProtocolProtocol
Behaviors and Work HabitsBehaviors and Work Habits
AttendanceAttendance
Safety IssuesSafety Issues
Etc.Etc.
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Performance ManagementPerformance Management
Appraisal and
Development Plan
Set Expectations and
Standards
Observation and
Tracking
Feedback and
Coaching
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Observing and TrackingObserving and Tracking
Personal observationPersonal observation
Customer feedbackCustomer feedback
Productivity reportsProductivity reports
IWP status/progress reportIWP status/progress report
Time SheetsTime Sheets
Performance files/logsPerformance files/logs
Etc.Etc.
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Performance ManagementPerformance Management
Appraisal and
Development Plan
Set Expectations and
Standards
Observation and
Tracking
Feedback and
Coaching
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Levels of FeedbackLevels of Feedback
SimpleSimple
CoachingCoaching
CounselingCounseling
DisciplineDiscipline
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Performance ManagementPerformance Management
Appraisal and
Development Plan
Set Expectations and
Standards
Observation and
Tracking
Feedback and
Coaching
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UCLA Employee Performance UCLA Employee Performance Evaluation FormEvaluation Form
Library (preferred) or campus versionsLibrary (preferred) or campus versions
Performance ElementsPerformance Elements
Individual RatingsIndividual Ratings
Summary and Overall RatingSummary and Overall Rating
Goals and Future DirectionGoals and Future Direction
Narratives or customized forms also usedNarratives or customized forms also used
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Rating ScaleRating Scale
Exceeds job expectationsExceeds job expectations
Meets job expectationsMeets job expectations
Partially meets job expectationsPartially meets job expectations
Does not meet job expectationsDoes not meet job expectations
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Conducting the Conducting the Performance Appraisal MeetingPerformance Appraisal Meeting Before the discussionBefore the discussion
Employee preparationEmployee preparation Supervisory preparationSupervisory preparation Share draft evaluationShare draft evaluation
During the discussionDuring the discussion Set the climateSet the climate Discuss performanceDiscuss performance Develop action plansDevelop action plans
Conclude the discussionConclude the discussion Recap main pointsRecap main points SignaturesSignatures
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Overview of the Overview of the UCLA Library ProcessUCLA Library Process
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Policies and CBUsPolicies and CBUs
Salary impactSalary impact Policy-covered StaffPolicy-covered Staff
Represented StaffRepresented Staff
Probationary performance evaluationProbationary performance evaluation
Annual performance evaluationAnnual performance evaluation
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Calendar of Due DatesCalendar of Due Dates
’ ’11-’12 Dept and unit work plans due 11-’12 Dept and unit work plans due to AULs for reviewto AULs for review 6.14.116.14.11
to Deputy University Librarianto Deputy University Librarian 6.30.116.30.11
‘‘11-’12 IWPs completed and approved11-’12 IWPs completed and approved 6.30.116.30.11
‘‘10-’11 Individual year-end progress reports10-’11 Individual year-end progress reports 7.12.117.12.11
‘‘10-11 Status reports and annual reports due10-11 Status reports and annual reports due 7.29.117.29.11
Perform appraisals and discussions completedPerform appraisals and discussions completed 8.19.118.19.11
Evaluations reviewed by University LibrarianEvaluations reviewed by University Librarian 9.16.119.16.11
(If applicable) Merit or other increases effective(If applicable) Merit or other increases effective 10.1.1110.1.11
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Planning for the Annual Planning for the Annual ProcessProcess
No surprisesNo surprises
Plan ahead. Calendar and due dates are known.Plan ahead. Calendar and due dates are known.
Begin with a planning meetingBegin with a planning meeting
Variety of data used to draft evaluationVariety of data used to draft evaluation
Employee involvement throughoutEmployee involvement throughout
Review focused on review periodReview focused on review period
Ratings kept in perspectiveRatings kept in perspective
Future focused development (career and improvement)Future focused development (career and improvement)
http://staff.library.ucla.edu/hr/PerformanceMgmt.asp
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Evaluation ComponentsEvaluation Components
RequiredRequired• Evaluation Form w / ALL required signaturesEvaluation Form w / ALL required signatures• ’’10-’11 Individual Work Plan End-of-the-Year Status Report10-’11 Individual Work Plan End-of-the-Year Status Report• ‘‘11-’12 Individual Work Plan11-’12 Individual Work Plan
OptionalOptional• Employee Input Employee Input
– Self EvaluationSelf Evaluation– Narrative ReportNarrative Report– Activities & Accomplishments ReportActivities & Accomplishments Report
• Job Description UpdateJob Description Update
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ResourcesResources
• Your Supervisor
• Your Department Head
• Your Supervisory AUL
• Library Human Resources
• Campus Human Resources
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Performance Management:Performance Management:A System A System for Successfor Success
Appraisal and
Development Plan
Set Expectations and
Standards
Observation and
Tracking
Feedback and
Coaching
Questions?Questions?