performance improvement - kpiinstitute · and kpi conference is the first conference in gcc to...

Improvement is not an option, It is a necessity!

International and regional thought leaders sharing best practices at the Conference

Aurel BrudanChief Executive Officer, The KPI Institute, Australia

Altijani HussinHealth Economics Consultant, Dubai Health Authority, Dubai

Dr. Mohamed M. MahmoudSenior Advisor to the Minister, Ministry of Economy and Planning, KSA

Imran K. MalikSenior Director - Managed Services, Enterprise Business, du, UAE

The first Middle East Conference that brings tomorrow’s improvement strategies into today’s business world!

17 - 20 OCTOBER 2016 ∙ CONRAD HOTEL ∙ DUBAI

PERFORMANCE IMPROVEMENTAND KPIs CONFERENCE

2


The Performance Improvement and KPI Conference is a unique event designed for professionals driven by the need for improvement. It stands out as a venue focused on the most important trends and innovative processes that shape the business environment of today and change the world of tomorrow. In the GCC performance improvement is not an option. It is a necessity.

OVERVIEW

MAXIMIZE YOUR EXPERIENCE

KEY BENEFITS TO ATTEND

Ý Improve performance measurement across organizations; Ý Connect and align strategy across departments and employee;

Ý Build a robust performance culture, by engaging staff and management;

This Forum offers participants valuable insights, enabling them to:

Ý Understand key trends in performance improvement across ME; Ý Benchmark with regional best practices in performance measurement and management;

Ý Drive process and quality performance improvements across departments.

80+PARTICIPANTS

30+ KEYNOTE SPEAKERS

40+PRESENTATIONS

6WORKSHOPS

Discover Benchmark

new ways of connecting an organisational strategy to

employees

with regional leaders and learn best practices on performance

improvement

Network & Engage

with professionals from your field in dedicated sessions to find

out about specific solutions

Experience

in-depth learning to expand your business by attending one

of our workshops

This is where the Performance Improvement and KPI Conference delivers results. The Performance Improvement and KPI Conference is the first conference in GCC to focus on three highly requested fields: Government Performance, Healthcare Performance and Productivity, Quality and Innovation Performance.

http://kpiinstitute.org/events/performance-improvement-and-kpi-conference-2016/


3


DAY 1 - WORKSHOPS

OCTOBER 17TH

Workshop A (9.00 - 17.00)Managing Government Performance Aurel Brudan

Chief Executive OfficerThe KPI Institute, AU

Benefits to AttendGovernment performance global directions in 2016 Ý Implications of Sustainable Development Goals on the public sector. Ý Best practices in managing government performance. Ý Case Study on how to manage performance in the public sector.

Performance management architecture in a public sector organisation Ý Public Sector Performance Management System Architecture; Ý Goals and objectives in the public sector; Ý Working with KPIs in the public sector.

Performance management architecture in a public sector organisation Ý Data gathering and data quality challenges; Ý Performance reporting and decision-making; Ý Operating an employee performance appraisal system.

Linking national development strategies to departmental performance Ý Understanding National Development Strategies; Ý Cascading National Development Strategies to Department/Ministry level; Ý Interplay between department/ministry performance management.

Managing Government Performance is an area of great interest for governments across the world. The topic is particularly relevant today, as the 17 Sustainable Development Goals announced by the UN at the end of 2015 have begun to permeate national policies.

Ý Understanding the implications of the Sustainable Development Goals for a public sector organization;

Ý Outlining the particularities of implementing and using a Performance Management System within the public sector;

Ý New directions in nurturing a performance culture within governmental organizations;

Ý Access a wide selection of templates that help you implement a KPI Management Framework in your organization.

Pre-Conference

PARTNERS & SPONSORS

Strategic Partner: Endorsed by:

Media Partners:Community Partners:

Associate Partner



http://smartkpis.kpiinstitute.org/

http://www.performancemagazine.org/

http://resilienceand.co.uk/

http://mid-east.info/

http://www.arabmedicare.com/

http://www.dayofdubai.com/

http://www.clo-me.com/

http://www.hrrevolution.me/

http://www.mile.org/

http://certxmena.com/

4


DAY 1 - WORKSHOPS

Workshop C (9.00 - 17.00)Building Strategy Dynamics Business Models Kim Warren

CEO, Strategy Writer Strategy Dynamics Ltd, UK

This workshop will show how to build such a model that allows the management team to both understand the path that business performance is following, to fix problems that arise (or, preferably, prevent them arising in the first place), and plan for the future.

Where are we trying to get to, and what is driving us there?

Building and retaining the resources required

Interdependence and the core business model

Extending the model

This session will show how the strategic management of a business or function must focus on how performance is changing over time - we can rarely 'jump' from a poor state to a good state in an instant.

This session will explain the phenomenon of "resource accumulation" - the winning and losing of customers, hiring and loss of staff, development of products - and how to quantify the relationship between these factors.

By leveraging on the elements from segments 1 and 2, we reach a working, quantified model of the essential core for the business.

Ý Improving the 'quality' of resources: better customers, more-skilled staff, more appealing products;

Ý The 'pipelines' through which resources, staff, customers and products develop; Ý The competition for customers and staff.

Ý Challenges that arise following the successful formulation of a strategy are often overlooked by organisations;

Ý Grasp the phenomenon of "resource accumulation" - the winning and losing of customers, hiring and loss of staff, development of products;

Ý Discover why performance has followed its path to date, and where it is likely to go if we continue current policy;

Benefits to Attend

Pre-Conference

OCTOBER 17TH

Cristina Tărâță Head of Research programs The KPI Institute, Romania

Workshop B (9.00 - 17.00) Building a Performance Culture

"Friday Night at the ER" is a board game, having the goal to simulate the challenge of managing a hospital for 24 hours. Its main purpose is to help people develop systems thinking, by relying on their work styles and by teaching them to work together.

Ý Explore an efficient performance culture model and its role in enabling strategy implementation;

Ý Put in practice key performance tools used to enable strategy planning and measurement;

Ý Learn to manage strategic changes;

Ý Get valuable insights on how to foster strategy implementation through innovation, leadership and customer orientation.

Benefits to AttendIntroduction and context

Strategy designed to reflect performance

Strategic thinking in building a performance culture

Sustaining strategy though a performance culture

Ý What is a performance culture; Ý The building blocks of performance culture; Ý Drivers and challenges of performance culture.

Ý Strategic planning framework; Ý Strategy cascading towards individual levels; Ý Using KPIs to enable strategy implementation.

Ý Strategy communication across the organisation; Ý Strategic vs process change; Ý Agile change management.

Ý The impact areas of strategy in shaping a performance culture; Ý Roadmap to performance excellence; Ý Getting a customer focus orientation.



5


DAY 2 - STREAM A Government Performance Forum

OCTOBER 18TH

The Four - Quadrant strategy set to improve governmental performance in Ras Al Khaimah

14:00 - 14:45

Naceur JabnounSenior Consultant, Sheikh Saqr Program for Government Excellence, UAE

Dr. Fadhlullah Malek Director for NKEA Communications, Content and Infrastructure; NKEA Agriculture, PEMANDU, Malaysia

Managing performance in the Canadian government16:00 – 16:45

Round table: Challenges in government performance reporting 16:45 – 17:30

09:45 – 10:30 Cascading strategy from organizational to employee level – Practical insights and case studies from the governmental sector

Dr. Mohamed Moustafa MahmoudSenior Adviser to the Minister, Ministry of Economy and Planning, Kingdom of Saudi Arabia

09:00 – 09:45 Monitoring government performance in the UAE

Speaker to be announced

14:45 – 15:30 The role of visual design in monitoring government performance in Malaysia

Simulating public - policy challenges: practical and powerful11:00 – 11:45


Aurel BrudanChief Executive Officer, The KPI Institute, Australia

Panel discussion: State of government performance reporting in 2016 11:45 – 12:30

08:45 – 09:00 Opening speech

08:00 – 08:45 Registration & coffee

10:30 – 11:00 Morning refreshments & networking session

12:30 – 14:00 Networking luncheon

15:30 - 16:00 Networking session

Kim Warren CEO, Strategy Writer, Strategy Dynamics Ltd, UK



6


DAY 2 - STREAM B Healthcare Performance Forum

OCTOBER 18TH

Altijani Hussin Health Economics Consultant, Dubai Health Authority, UAE

New advances in performance measurement at the Dubai Health Authority09:00 – 09:45

Innovation in healthcare: Recent milestones in performance measurement across GCC hospitals09:45 – 10:30

11:00 – 11:45

Dr. Samar AboulsoudChief Executive Officer, Qatar Council for Healthcare Practitioners, Qatar

Key lessons from measuring performance - Case study of the Qatar Council for Healthcare Practitioners

Puruhutjit SurjitGeneral Manager, Strategy and Operations, KIMS Group, Bahrain

Healthcare performance and productivity 14:00 – 14:45

11:45 - 12:30

Mohsen Ba-AbdullahExecutive Director ICT, King Abdullah Medical City, Kingdom of Saudi Arabia

Performance management system automation - ICT journey from strategy to results: Case study of King Abdullah Medical City

Dr Samer EllahhamChief Quality Officer, Sheikh Khalifa Medical City, United Arab Emirates

Panel discussion: The GCC hospitals performance: 2016 benchmarking report14:45 – 15:30

Obaida QatuniHead of Accreditation, Dubai Health Authority, UAE

Monitoring and benchmarking hospital performance in the UAE15:50 - 16:20

Modelling hospital performance with advanced analytics in Sultan Bin Abdulaziz Humanitarian City

16:50 - 17:20

Round Table: Challenges in healthcare performance 16:20 - 16:50








7


DAY 2 - STREAM C Performance Excellence Forum

OCTOBER 18TH

Hassan R. Harfouche Head of Strategy, Aspire Zone Foundation, Qatar

Boosting effectiveness by building performance culture at Aspire Zone Foundation09:45 – 10:30

Hassan Al-AsaadStrategist & Business Development, GCC Interconnection Authority (GCCIA), Kingdom of Saudi Arabia

Cascading the performance management system at team tevel - Implications in practice

11:00 – 11:45

Imran K. Malik Senior Director - Managed Services, Enterprise Business, du, UAE

Strategy and innovation in a digital era – Driving revenue growth & enriching customer experience for telcos

14:00 - 14:45

Round table: The complex job of the performance management professional16:45 – 17:30

Panel discussion: Connected performance - Nurturing performance through innovation11:45 – 12:30Mihai TomaHead of Professional Services MENA, The KPI Institute, UAE






"Engineering the enterprise" with strategy dynamics business models14:45 – 15:30

Kim Warren CEO, Strategy Writer - Strategy Dynamics Ltd, UK

16:00 – 16:45 New advances in performance measurement in a government entityAhmed Samir Elazab Advisor, Strategy & Organizational Development, Securities & Commodities Authority, UAE

Sustaining superior levels of performance that meet or exceed the stakeholders' expectations

09:00 – 09:45


Kim Warren CEO, Strategy Writer Strategy Dynamics Ltd, UK



8


DAY 3 - CONFERENCE DAY KPIs Excellence Forum

OCTOBER 19TH

Abdulaziz Saddique CEO, Qimat Taiba Pharmaceutical Biotechnology, Kingdom of Saudi Arabia

A practical approach to functional area performance by aligning departmental KPI tracking to organizational strategy

09:45 – 10:30

Aisha Ibrahim Zayed Al Ali Director of Strategic Planning, Project Management & Accreditation, Mohammed Bin Rashid School of Government, UAE

From performance management to big data - The secret of data integration and the role of government entities in reporting on city data

11:00 – 11:45

Managing performance and risk in an increasing higher education sector14:00 - 14:45

Mo'ath Hussein Chief Support Services Officer, Al Fahim Group, UAE

Nurturing performance at Al Fahim Group16:00 – 16:45

Round table: The complex job of the performance management professional16:45 – 17:00

Measuring productivity09:00 – 09:45


Performance benchmarking in practise – Value generation by learning from other organisations

14:45 – 15:30


Panel discussion: State of performance improvement and KPIs in the GCC11:45 – 12:30

Teodora Gorski Managing Director MENA, The KPI Institute, UAE






Cameron Mirza Head of Strategy and Projects, Higher Education Council, Kingdom of Bahrain



9


DAY 4: WORKSHOPS Post-Conference

Workshop A (9.00- 17.00) KPI Essentials - Selection and Target Setting Teodora Gorski

Managing DirectorThe KPI Institute, MENA

The workshop is designed to provide participants with the best practices on working with KPIs, focusing on essential tools and techniques that must be implemented for a successful performance management architecture.

Ý Gain a sharp understanding of the KPI management challenges and how to address them;

Ý Practice the development of a sound framework to ensure KPIs are aligned to strategy;

Ý Differentiate between objectives, KPIs and initiatives and understand different KPI typologies;

Ý Adopt a rigorous business approach by getting updated with the latest trends in working with KPIs;

Ý Improve your performance measurement efficiency by practicing a variety of techniques to ensure the best KPI selection process.

The world of KPIs

Understanding KPIs

KPI selection

KPI target setting

Ý Challenges in working with KPIs; Ý Value added by KPIs; Ý Performance Management System Architecture.

Ý Terminology standards and Smart objectives decomposed; Ý KPI Typology; Ý Exercise: Identify Leading vs Lagging and Quality vs Quantity KPI.

Ý KPI selection techniques; Ý KPI selection criteria; Ý Exercise: Value Flow Analysis and KPI Balancing.

Ý Role of targets; Ý Target setting approaches - Benchmarking; Ý Case study: KPI target setting in practice.

Benefits to Attend

OCTOBER 20TH

Day 4: Workshop B (9.00- 17.00) Key Techniques for Successfully Implementing a Balanced Scorecard

The Balanced Scorecard was developed as a tool for measuring the performance of an organization, in a balanced manner.

Ý Get access to a deeper understanding of the value added and functionality of the Balanced Scorecard Management System;

Ý Develop and implement a Balanced Scorecard Management Architecture in a standardized manner;

Ý Maximize the value of your KPIs with the use of the Balanced Scorecard;

Ý Align your strategic direction to specific and relevant objectives.

Benefits to AttendBalanced scorecard in a performance management context Ý What is Performance Management?; Ý The Role of the Balanced Scorecard in a Strategic Performance Management; Ý The Evolution of the Balanced Scorecard.

Architecture of a balanced scorecard management system Ý Desired State of Evolution (DSOE) - linking values, mission, value drivers and vision;

Ý Strategy Map - objectives as a performance road map; Ý Performance Scorecard – alignment across all sector of the organization.

Translating the strategy – Setting objectives and KPIs Ý SMART objectives decomposed; Ý KPI selection techniques; Ý Developing the Performance Scorecard - defining the most relevant KPIs.

Implementing and using a BSC management system Ý Balanced Scorecard implementation process; Ý Stages of the implementation process; Ý Generating value with the Balanced Scorecard.

Maitham Aloraibi Management ConsultantThe KPI Institute



10


DAY 4: WORKSHOPS Post-Conference

LEARNING OUTCOMES FROM ATTENDING THE CONFERENCE

Ý New approaches in managing government strategy and performance;

Ý Aligning ministry KPIs to national development strategy;

Ý Cascading performance management systems within a government department or agency.

Ý Ensuring healthcare system performance by monitoring hospital KPIs;

Ý Aligning hospital KPIs to central healthcare performance reporting initiatives;

Ý Cascading performance management systems within a hospital.

Ý Measuring productivity; Ý Applying excellence models for improved organisational performance;

Ý Approaches to improving innovation performance;

Ý Managing quality improvement; Ý Best practice in performance excellence.

Government Performance Forum

Healthcare Performance Forum

Planery

Productivity, Quality & Innovation Performance

Coordinate approaches for performance

improvement across organisations

Connect and align KPIs across

departments and employees

Build a performance culture, by engaging staff and

management

Drive process and quality

performance improvements across

departments

Learn new ways to operate

performance management

systems

OCTOBER 20TH

Benefits to Attend

Workshop C (9.00- 17.00)Managing Healthcare Performance

Hospital performance management system project coordination Ý Build the business case for PMS implementation within the hospital; Ý Map the PMS Project Plan stages; Ý Identify the major stakeholders within and outside the hospital.

Hospital strategy map development Ý Hospital Strategy and SWOT analysis review; Ý Hospital-wide Value Drivers concept mapping; Ý Hospital Strategy Map development based on specific measurable objectives.

Hospital scorecard and dashboard design Ý Identify the hospital KPI selection sources; Ý Develop lists of potential KPIs; Ý KPI selection based on specific techniques deployment.

Decision making based on KPIs - The portfolio of initiatives Ý Link the objectives and KPIs selected with relevant initiatives / projects; Ý Establish the final structure of the Portfolio of Initiatives; Ý Map the performance improvement steps - data gathering, analysis, decision making.

Ý Understand the steps of implementing a Performance Management System within a hospital;

Ý Practice the development of a sound framework to ensure KPIs are aligned to strategy;

Ý Access a wide selection of templates that help you implement a KPI Management Framework in your organization;

Ý Interact with industry professionals from the entire GCC region, and exchange valuable practical insights in hospital performance improvement.

The workshop is built on a generic hospital case study and is meant to improve the practical skills in working with KPIs and developing the instruments of a Performance Management Architecture based on Balanced Scorecard concepts.

Mihai Toma Head Professional Services The KPI Institute. UAE



11


3

2

1

NB: Signatory must be authorised on behalf of contracting organisation.

For reservations using our corporate rates, please make your bookings directly with the hotel. Hotel bills are to be settled by delegates directly with the hotel. Please note that rooms are available on the first-come-first-served basis.

Authorising Signature

Name:

Name:

Name:

Job Title:

Job Title:

Job Title:

Job Title:

Name:

Name:

Name:

Postcode:

Telephone:

Tel:

Telephone:

Email:

Fax:

Email:

Email:

Tel:

Tel:

Telephone:

Address:

Industry:

Country:

Fax:

Alexandru MunteanHead of Customer Engagement MENAT: +966 11 510 2710E: [email protected]

COMPANY DETAILS

ATENDEE DETAILS

APPROVAL

REGISTRATION FEES

TERMS & CONDITIONS

VENUE:

1. The course fee is inclusive of the event proceedings, materials, re-freshment and lunch.2. Upon receipt of the complete registration form, invoice will be is-sue. The KPI Institute requests that all payments be made within 5 working days of the invoice being issued. Full payment must be re-ceived prior to the event. Only delegates that have made full payment will be admitted to event. Clients are responsible for their own bank-ing fees and banking fees will not be absorbed into the booking price. 3. Substitution and cancellations policy. Should the registered dele-gate not be able to attend the event, a substitute delegate is welcome at no extra charge. Written notifications of all substitutions is re-quired 5 working days prior to the event. The KPI Institute contracts carry 100% full liability upon receipt of registration. Non-payment does not constitute cancellation. A 100% of cancellation fee will be charged under the terms outlined below: Due to limited event seats, The KPI Institute agrees to book and confirm the seat for the client upon issuance of invoice. If a client does not attend the event without written notification at least 5 working days prior to the event date, he/she will deemed as no show. A no show at the event still constitutes that the client will have to pay the invoice amount that was issued to them. The KPI Institute does not provide refunds for cancellations. By signing this contract the client also agrees that if they cancel, The KPI Institute reserves the right to pursue monies owned via the use of local debt collection agency were the client is situated. Furthermore the client will be held liable for any costs incurred in collection of outstanding money. When any cancellations are notified in writing to The KPI Institute 5 working days prior to the event, a credit voucher will be issued for use in future The KPI Institute events and courses.4. The KPI Institute will at all times seek to ensure that all efforts are made to adhere to meet the advertised package, however we reserve the right to postpone, cancel or move a venue without penalty or refunds. The KPI Institute is not liable for any losses or damages as a result of substitution, alteration, postponement or cancellation of speakers and / or topics and / or venue and / or the event dates. If force majeure were to occur The KPI Institute accepts no responsibility or liability for any loss or damage caused by events beyond their control, including, but not restricted to strikes, war, civil unrest, flight delays, fire, flood, or any adverse weather conditions. The KPI Institute under no circumstances is liable for any other costs that might have been incurred in the attendance of the event, including but not limited to flights, accommodation, transfers, meals etc.5. Upon receiving this signed booking form, you, the client, herby consent to The KPI Institute to keep your details for the use of future marketing activities carried out by The KPI Institute and third party organisations and partners.6. Copyright and Intellectual Property. Any redistribution or repro-duction of part or all of the contents in any form in connection to this event is prohibited without prior written consent by The KPI Institute.7. Client hereby agrees that he/she exclusively authorizes The KPI In-stitute charged the credit card with details listed above for the amount provided herein; this registration form serves as a contract that is valid, binding and enforceable. He/she at any time will have no basis to claim that the payments required under this Contract are unautho-rized, improper, disputed or in any way.

*The discount only applies for registrations received before August 31st 2016.

Registration fee (US$) 1 Day 2 Days 3 Days 4 Days

Conference Fee $ 950 $ 1,795 $ 2,595 $ 3,295

TKI Members Fee

$ 650 $ 1, 495 $ 2, 295 $ 2, 995Early bird Fee*

$ 550 $ 1,395 $ 2,195 $ 2,895

Up to 50% discount for groups from the same organization.



http://kpiinstitute.org/events/performance-improvement-and-kpi-conference-2016/registration/

http://conraddubai.com/

http://kpiinstitute.org/

performance improvement - kpiinstitute · and kpi conference is the first conference in gcc to...

Documents