Performance AppraisalPerformance AppraisalCanteen Staff

Canteen Network Meeting6 March 2012

PURPOSEPURPOSE

Performance appraisals provide a formal, recorded, regular review of an individual's performance, and a plan for future development.

What They Are What They Are NOTNOT

Remuneration reviewPart of disciplinary

processManage under

performanceAddress inappropriate

behaviour

Key StepsKey Steps Acknowledge Expected

Outcome Prepare Interview process Document Plan for next one

Interview ProcessInterview ProcessOpening discussion – outline what is

coveredProvide feedback on Good

PerformanceProvide feedback on Poor Performance

◦ Areas for improvement◦ Address support or training needed◦ Ask for and respond to input from

manager/employeeSum up, agree plan and provide copy

of documentation

Sample Questions and Sample Questions and GoalsGoals1. Has the past year been

good/bad/satisfactory or otherwise for you, and why?

2. What do you consider to be your most important achievements of the past year?

3. What elements of your job do you find most difficult?

4. What elements of your job interest you the most, and least?

5. What action could be taken to improve your performance in your current position by you, and your boss?

6. What sort of training/experiences would benefit you in the next year? Not just job-skills - also your natural strengths and personal passions you'd like to develop - you and your work can benefit from these.

achieve Green Apple award increase revenue by x% improve profit by x% increase number of volunteers reduce amber/red items green up x% of menu items achieve xyz certificate/award

OutcomesOutcomes

Create a learning and develop plan for next 6 – 12 months

Set goals for next 12 months

Document and Communicate

ReferencesReferencesNSW Industrial Relations,

Managing Performance http://www.industrialrelations.nsw.gov.au/pdfs/managing_performance.pdf

NSW Industrial Relations, Managing Employees http://www.industrialrelations.nsw.gov.au/Employment_info/Managing_employees.html

THANK YOUTHANK YOU