people join organisations, but leave managers, rachel hibberd
DESCRIPTION
This session will look at the importance of having Engaging managers who focus their people and give them scope, treat their people as individuals and coach and stretch them. Most importantly it will look at how to manage performance to maximise employee engagement.TRANSCRIPT
“PEOPLE JOIN ORGANISATIONS
BUT LEAVE MANAGERS”
Rachel Hibberd
Hobnob Consulting Ltd
MARCUS BUCKINGHAM – ‘FIRST BREAK ALL THE RULES’
“It is better to work for a great manager in an old-fashioned company than for a terrible manager in a company offering
an enlightened, employee-focused culture.”
“People join companies. They leave managers.”
JUDITH LEARY-JOYCE‘BECOMING AN EMPLOYER OF CHOICE’
“70% of people leave their manager and not
the job”
HOW DO WE DEFINE OUR DIFFERENT GENERATIONS?
Baby Boomers - people born between 1943
and 1960
Generation X - people born between 1960 & 1980
Generation Y (or Millennials, Nexters or
Generation Next) - people born between 1980 & 2000
WHAT ARE DIFFERENT GENERATIONS EXCITED BY? Baby Boomers – Driven, love a challenge, build
stellar careers. Can be highly competitive as they have had to compete at every step of their career
Gen X - Welcome diversity, motivated by money, self reliant, enjoy having fun. Value flexibility and work/life balance. Love autonomy on the job
Gen Y - Well organised and confident. Achievement orientated. Love environments where difference is respected and valued. Where people are judged on their contribution and where talent matters
GENERATIONS VS ENGAGEMENT
One size does not fit all
The more diverse the workforce the more
diverse the engagement activity
Find their ‘caravan’!
I know what is expected of me
I have the resources I need to do my work
I have the opportunity to do what I do best every day
In the past seven days I have receivedrecognition/praise for doing good work
My manager seems to care about me
My manager encourages my development
Health Check: Try the Gallup 12
My opinion seems to really count
The mission/purpose of my organisation makes me feel that my job is important
My colleagues are committed to doing high quality work
I have a best friend at work
In the last six months my manager has talked to me about my progress
In the last year I have had the opportunity to learn and grow
Health Check: Try the Gallup 12
WHAT’S A MANAGER TO DO?
Be clear about what is expected of each person in their role
Value individual contributions
Care for the individual as a person
Trust the individual
Involve the individual in decision making
AND SOME MORE THINGS....
Encourage the expression of opinions, listen and
act on these
Provide regular motivational and developmental feedback
Recognise a job well done
Review individual performance on a one to one basis at least once every three months
WHAT QUESTIONS DO YOU HAVE?