penampilan diri penjawat awam
TRANSCRIPT
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KEMAHIRAN BERKOMUNIKASI & PENAMPILAN DIRI
Fuziah Kartini Hassan BasriPusat Pengajian Media dan
Komunikasi Fakulti Sains Sosial dan Kemanusiaan
Universiti Kebangsaan Malaysia
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KOMUNIKASI?
•PROSES SISTEMIK INDIVIDU BERINTERAKSI, DENGAN DAN MELALUI SIMBOL, UNTUK MENCIPTA DAN MENTAFSIR MAKNA
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KOMUNIKASI BERKESAN
•Memahami proses•Saling bergilir peranan•Bukan sehala•Usaha mengatasi gangguan
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10 PRINSIPKOMUNIKASI BERKESAN
•Bertujuan•Orientasi khalayak•Kepekaan •Ketepatan•Kejelasan
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Samb. …
•Bersifat peribadi•Tidak menyinggung•Ketulusan/keikhlasan•Wajar dan sesuai•Natural
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KOMUNIKASI
•BERINTERAKSI–BERKATA-KATA–MENDENGAR
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KOMUNIKASI
• SIMBOL?– ASPEK LISAN– ASPEK BUKAN LISAN
• DIPENGARUHI TUJUAN, KONTEKS & PERSEKITARAN– KENAPA BERKOMUNIKASI?– DENGAN SIAPA?– AMBIL PERANAN APA?– DLM SITUASI BAGAIMANA?
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ASPEK LISAN
•BAHASA•PERKATAAN
•KECEKAPAN•PERSEMBAHAN
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KOMUNIKASI LISAN
•BAHASA–ASPEK SINTAKS–ASPEK SEMANTIKS–ASPEK PRAGMATIKS
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KOMUNIKASI LISAN
• “Orang yang manis lisannya, banyak mendapat teman”
-Saidina Ali r.a.-
• “Say what you mean, mean what you say”
-Confucius-
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ASPEK BUKAN LISAN
• FUNGSI– Mengiringi kata-kata/lisan– Menyatakan perasaan– Menunjukkan sikap– Mempamerkan personaliti– Menyerlahkan citra diri
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KOMPONEN BUKAN LISAN
• KINESIKS: gerak badan• EKSPRESI WAJAH• GERAK DAN HUBUNGAN MATA• TAKTIL : sentuhan• PROKSEMIKS : ruang dan jarak• KRONEMIKS : pengurusan masa• PARALANGUAGE: intonasi, nada, tempo• KETAMPAKAN FIZIKAL – penampilan diri
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PARALANGUAGE
• CIRI-CIRI SUARA YANG BAIK– PLEASANT– EASILY HEARD– NATURAL– DYNAMIC– EXPRESSIVE
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Suara
• infleksi•nada
• isi padu•kawalan nafas
•vocal mannerisms• ritma
•kelajuan
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Makna Dalam Komunikasi
7%
38%55%
Perkataan
SuaraBahasa badan
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KETAMPAKAN FIZIKAL (Penampilan Diri)
• PAKAIAN• KEMASAN• POSTUR
• GAYA JALAN • GAYA DUDUK• GAYA BERDIRI• BAU BADAN
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Ketampakan Fizikal =
• Bagaimana anda kelihatan• +
• Bagaimana anda rasa
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KETAMPAKAN FIZIKAL
• Pakaian (clothes)• Pemakaian (dress sense)• Gaya (style)• Identiti peribadi• Warna• Kewajaran (appropriateness)
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Some basic principles:
• Be simple• Be natural – maintain individuality• Dress accordingly• Dress according to budget• Use accessories appropriately• Be sensitive to culture (org/geog)• Cultivate good taste• Desire to look good• “I feel good” factor
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WARNA – KESAN PSIKOLOGIS
• Putih – suci, setia, damai, muda• Hitam – misteri, serius, tua,
canggih, kuat, bijak, muram• Kelabu – sedih, tua, rendah hati• Merah – panas, marah, ghairah,
agresif, sentimental, teruja• Kuning – ceria, mesra, sejahtera,
dusta, pengecut
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WARNA – KESAN PSIKOLOGIS
• Jingga – ceria, bahagia, mesra, bertenaga
• Hijau – damai, baik hati, mesra, segar, cemburu
• Biru – tenang, damai, terhormat, formal, sedih
• Ungu – keraja-rajaan, berkuasa, kaya, dominan, dramatik, ghairah, bijak
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KNOW YOURSELF
• Body shapes – flaws can be camouflaged
• We may not have the best figure, but by recognizing our flaws and choosing clothes that will hide or minimize the flaws and highlight the attractive areas of our figure, we can enhance our image and personality.
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BODY SHAPES
• FEMALE• 4 BASIC SHAPES• Cone• Ruler• Spoon• Hour-glass
• MALE• 2 BASIC SHAPES• Cone• Ruler
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CONE FEMALE
• YES• Show off waist• Downplay top
and play up bottom
• NO• Jean jacket• Frilly tops
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RULER FEMALE
• YES• Add volume on
top• Create a
waistline• Tight t-shirts
with slight tapered pants
• NO• Straight cut• Figure hugging• Lycra fabric
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SPOON FEMALE
• YES• Light colored top• Dark colored bottom• Bold jackets with
slim fitting pants• A line skirts• Tapering lines pants• Shoulder padding
• NO• Light colored
bottom• Tight fitting
bottom• Full gathered
skirts
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HOUR-GLASS FEMALE
• YES• Soft-beaded
fabric• Form-fitted
clothes• Elongated look• Softly hug and fit
curve
• NO• Baby doll• Big belts (if plus
sized)
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CONE MALE
• YES• Form-fitted shirts• Tapering lines for
trousers• Double-pleated
pants
• NO• Short denim
jacket• Thick shoulder
pads• Bulky top
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RULER MALE
• YES• Slightly loose
shirts and trousers
• Thick shoulder pads
• Heavier fabric for shirts
• NO• Tight fitting shirts
or trousers• Double-pleated
pants• Light weight
fabric
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Special needs:
If tall:• use horizontal stripes• different color jacket & pants for the
“cut” effectIf vertically challenged:• use vertical pin/chalk stripes• 3 button suits• match color of jacket, pants and shoes
for the continuity look
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TIES
• knot is tight and small• collar fit (insert 1 or 2 fingers• Length falls onto belt buckle• Width harmonize with lapel width• Put small end in back tab• If using tie pin, align with center of pocket• Ivy league ties – formal• Fashion ties – smart casual
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COLOR PLAY
• IF YOU WANT TO:
• Be authoritative• Be fun• Attract attention• Be down to earth• Look sweet & soft• Look formal, stern,
sexy, sensual, slim
• USE THIS:
• B, d.blue, d.gray• Bright: y, o, a-g• Red• Brown, beige• Pastels, light gray• Black
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TIPS to bring out the best in you
• Use not more than 3 – 4 colors• If you are shy, incorporate red• If you are aggressive & want to
appear more approachable, use navy, beige, camel & gray
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TIPS to bring out the best in you
• If you are tall & big-framed, use more beige, camel, gray, navy
• If you are small (women), use big prints or flora design
• If you want to appear dramatic, use contrast – green/purple; red/white; blue/gold,tan; gray/orange,brown
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Dan lain-lain lagi …
• Solekan yg keterlaluan merimaskan• Aksesori – biarkan minimum• Perhatian – pakej keseluruhan• Postur• Gaya jalan/duduk• Keyakinan dalaman• Keselesaan diri
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ETIKET SOSIAL: protokol
• PERKENALAN DIRI• - lelaki diperkenalkan kpd wanita • - org muda diperkenalkan kpd org
tua• - pngkat rendah kpd pngkt tinggi• -kurang b’kuasa kpd lebih b’kuasa• Kecuali Raja, Ketua Negara,
Pembesar, Org. Kenamaan
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Perkenalan 2 pihak
• Elakkan menonjol diri, pangkat, kedudukan
• Memadai, nyata nama & organisasi/tmpt tinggal
• Elakkan nama manja, ringkas, glamor
• Tak perlu maklumat terperinci yg panjang lebar, biarkan ditanya
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Perkenalan oleh pihak ke3
• Encik A, inilah B dari XYZ.”• “Saya perkenalkan …”• “Izinkan saya memperkenalkan …”• Penerima : “Assalamu’alaikum/Hello.
Apa khabar?”• Yg diperkenalkan: “Wa’alaikum-salam
wmt. wbt. /Hello. Khabar baik.”
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Berjabat salam waktu perkenalan
• Erat, mesra, mata bertentangan• Ibu jari lurus, empat jari lain ke bawah• Jika tidak dpt dilakukan, memadai
angguk dan senyum• Perempuan hulur dahulu• Jika perempuan tidak hulur tgn, lelaki
jgn hulur (kalau X disambut, …)• Kecuali pembesar, org kenamaan yg
menerima perkenalan (hulur dahulu)
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Semasa berbual:
• Gunakan nada sederhana, usah tinggi & menonjol
• Jgn monopoli perbualan• Jgn keterlaluan dari segi bukan lisan• Usah berjenaka berlebihan• Usah ketawa kuat/mengilai• Jgn berbisik dgn org sebelah shj.• Dengar dgn minat
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MENDENGAR
SEORANG KOMUNIKATOR YANG BAIK IALAH SEORANG PENDENGARYANG BAIK
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MENDENGAR
• MENDENGAR BUNYI• MENDENGAR MAKSUD
(MEMAHAMI)• MEMBERI RESPONS• MENGINGATI
EMPHATIC LISTENING
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HALANGAN UTAMA
• PRA-ANGGAPAN & INTERPRETASI
“JIKA ALLAH S.W.T TIDAK MENGHUKUM MANUSIA SEBELUM HIDUPNYA BERAKHIR, MENGAPA KITA PULA PERLU MENGHUKUM MEREKA?”
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SOLUSI
• CARA RASULULLAH S.A.W:– “SILA JADIKAN SAYA MERASA
PENTING”– “SAHKAN DIRI SAYA”– “TERIMALAH KEWUJUDAN SAYA”– “JANGAN HINDARI SAYA”
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A REMINDER
•SENYUM membantu komunikasi anda
“Senyuman yang kamu berikan apabila berhadapan dengan sahabatmu adalah satu sedekah”
(Al-Tirmidhi)
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