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Virtuoso Hotel Booking Program Sabre Reference Guide

Overview Page 1

Requirements Page 1

Agency Process for Hotel Booking Program Page 2

Sabre Training Resources Page 2

Access Personal Trainer Page 2

Concerning Hotel Booking Program Training Page 3

Quick Reference Material and Sheets Page 4

TripCase Email Page 5

Basic PNR Display Page 6

Format Finder Page 12

Sabre Help Desk Support Page 13

Overview

The Hotel Booking Program provides a secure way for advisors to book participating Virtuoso Hotels & Resorts online through virtuoso.com. Soon consumers will also be able to make online

bookings, while still maintaining the level of service to which they are accustomed and working with their Virtuoso advisor.

This Hotel Booking Program Sabre Reference Document is intended in providing basic expectations and guidance using Sabre and does not infer an agency must change internal

processes, if existing. Agencies who have not created internal procedures may use this guide to structure and modify based on agency needs.

The main objective is offering resources and training tools needed to complete a smooth

encounter with all Virtuoso.com hotel bookings. All links will be directed to Sabre, login required.

Requirements

Member will obtain the Sabre booking through email and/or queue placement to agency owned Sabre PCC/Pseudo City Code.

Member/Advisor must contact client within 24 hours of receiving booking. Member and Advisor will take full responsibility for booking, including changes, updates,

cancellations, invoicing, tracking and collecting agency commissions.

For other questions or reference relating to the program, refer to the Hotel Booking Info page.

Any updated requirements will be documented in the virtuoso.com website > Agency Tools > Information Pages > Hotel Booking section.

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Agency Process for Hotel Booking Program (Basic)

Member Agency or Advisor will receive booking in their designated Sabre queue

Pull record by assigned queue with format Q/100 (100 = queue number) Pull record by Sabre Record Locator - *ABCIUY (6 Digit Record Locator) Pull record by Last Name *-SMITH/J

Contact Client within 24 hours and confirm reservation details (including cancel policy) Email client itinerary through Sabre using TripCase functions with the PE field (optional)

Agency invoice to back office for tracking commission payments from hotel (optional) Hotel messages are generated through the live booking history and OSI message and

monitored by queues (typically in G or S queue)

Changes, Modifications, Adding Loyalty IDs and cancellations are managed by Agency/Advisor. When working in a queue, if you End (E) the PNR, it will no longer be in

queue.

Sabre Training Resources

Each Sabre login access has training resources through a Web portal or Downloaded Sabre Red Workspace. All the training (with the exception of Sabre Scribe classes) is offered free of charge, however cancellation penalties may apply for late cancellation or no-show (will be stated prior to

enrolling in class)

New to Sabre? We suggest using the modules in My Personal Trainer to guide through each lesson and next module. Modules are interactive averaging 15-20 minutes in length.

Locate Sabre Online Training under Agency eServices > Training This link displays screen views to assist in finding selections Sabre Agency eServices Training

Instructions Document Below describes training types available with Virtual Classroom, Personal Trainer and Quick

Reference.

Virtual

Classroom:

Conducted via the Internet using LearnLinc software, these classes offer interaction among

participants and a live instructor. Sessions use a bridge (voice) line for the audio, while

presentations are viewed on the Internet.

Personal

Trainer:

Personal Trainer education software contains self-paced, interactive lessons on virtually

every Sabresystem topic

Quick

Reference:

Quick references are job aids that provide quick access to Sabre system formats or

procedures. Adobe Acrobat Reader is required.

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Access Personal Trainer

First Step to access Personal Trainer:

From the Sabre Red Workspace click the Agency eServices tab Hover your mouse over the Training tab and then select Personal Trainer First time students will need to select "New Person-Please Add Me" to create a new

Personal Trainer logon

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Concerning Hotel Booking Program Training Basic training courses recommended are Introduction to Sabre Red Workspace, PNR build and

hotel bookings with a reduced list below found in Personal Trainer. Quick reference material may be used during the training or reference later.

This link displays screen views to assist in finding selections Sabre Agency eServices Training Instructions Document Please utilize any other training for continuing education modules at your leisure.

Personal Trainer Courses

Agency eServices > Training > Personal Trainer > Login to My Personal Trainer Click Suggested Course Plans or Individual Courses

Search by Course Code or Name of Course (by selecting Suggested Course the entire module is visible)

1106E Basic - Sabre Red Workspace - Navigating (v3)

1108E Basic - Sabre Red Workspace - Sabre Keyboard (v3)

1221E Basic - Enter Required PNR Information (v3)

2205E Hotel - Hotel Shopping (Graphical View)

2210E Hotel - Introduction to Hotels

2220E Hotel - Availability Qualifiers

2230E Hotel - Hotel & Rate Descriptions

2240E Hotel - Sell a Hotel Segment

2250E Hotel - Modify Hotel Segment

2270E Hotel - Point of Reference

2280E Hotel - Practice

2290E Hotel - Certification Test

1710E Invoicing - Introduction to Invoice and Itinerary

1720E Invoicing - Ticket and Invoice/Itinerary Document

1730E Invoicing - Invoice with Manual Accounting Line - ARC

1910E Queues - Introduction to Queues

1920E Queues - Working with Queues

2010E Reference - Format Finder

Coming from another GDS?

1105E Basic - Sabre Red Workspace - Navigating (v2)

1802E Profiles - Introduction to Sabre Profiles

1220E Basic - Enter Required PNR Information

1230E Basic - Enter Optional PNR Information

1505E Pricing - Pricing Itineraries

1605E Ticketing - Introduction to Ticketing

1660E Refunds - Full Refund

1670E Exchanges - Full Exchange - ARC

2110E Car - Introduction to Cars

2210E Hotel - Introduction to Hotels

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Quick Reference Material

Accounting Fares Mobile Traveler Services Support and Training

Agency Administration and Security Fee Management Passenger Name Records Ticketing

Air Reservations GDS Conversions Pricing Traveler Security

Air Shopping Insurance Profiles Workflow Efficiency Tools

Car and Hotel Land and Sea Sabre Red Workspace Workstation

Must know how to BUILD A BASIC PNR Quick Reference Sheet

Booking a Hotel – Four Easy Steps in Format Finder,

Quick Reference Sheet -Booking a Hotel -Four Easy Steps

Handy Direct Access to quick reference Hotel Reservations

Training Quick Reference Sheets for HOTEL RESERVATIONS

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TripCase Email Advisors have the option to send an email confirmation to their clients for hotel bookings

they make on virtuoso.com. And consumer bookings created on Virtuoso.com generate an

email to the traveler. Any Sabre Connected agency can also utilize TripCase Document Delivery,

free of charge. With TripCase Document Delivery, agencies send co-branded travel documents, including the itinerary, eTicket, and Invoice, to travelers seamlessly from Sabre Red Workspace.

By using a few simple commands, you can ensure your travelers have the important travel documents needed to make their trip as smooth as possible.

Documents are delivered via HTML email, in the agency’s choice of 24 languages, and also imported into the traveler’s TripCase Web and Mobile account. Any changes in the itinerary will be reflected in the traveler’s TripCase Web and Mobile account. Travelers can Sign up at

http://travel.tripcase.com/

Agency Quick Reference Material for TripCase Agency directions for Custom TripCase setup. TripCase Product Information and Setup TripCase Connect Reference Material (Submgr right is required to access)

Sample formats for Sabre email entry:

Add email address to PNR: PE‡JONATHAN.MILLER@YAHOO.COM‡ (‡ is Cross of Lorraine- the ‘ key left of enter) More than one email address may be entered

Generate Message to Send TripCase email EM (End and Email) or EMR (End, Email and Return PNR display)

Display Email Address List in PNR *PE

Remove Email Address PE1¤ (line 1, ¤ =change key) By clicking ITINERARY in the Menu bar, you are directed to a webpage of the Live PNR.

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Basic PNR Display

Verify records on Queue 500 (assuming 500 is the assigned queue) – 3 records on Queue Count - QC/500 format

Access- Q/500 if more than 1 PNR, use I (ignore) to move to the next PNR, first PNR will remain in queue

Display PNR by Passenger Name, Passenger is listed on Line 5 – enter *5

First segment is hotel – Mandarin Oriental – showing booked API (Virtuoso) rate code For $445.00 per night A1K – 1 King bed

Guaranteed reservation Check in – 15May – Check out – 16May

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When viewing the reservation, message will have the cancel policy, however, depending on how

much is added to the PNR. Continually enter MD (move down) to see the rest of the PNR. Sample formats:

*A display all X1 OR XI cancel segment 1 or cancel complete itinerary (Cancel number returns on screen

and drops into history)

6 received field (6John) E (enter) End and complete changes or updates to reservation

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Display hotel details by double clicking on the hotel number 29938- (highlighted blue lettering are links)

Cancel policy is viewed many ways by double clicking the hotel name opening a pop window or enter the format MD/CANCEL POLICY or DEPOSIT POLICY

*VERY IMPORTANT TO CHECK FOR CREDIT CARD DEPOSIT AND CANCELATION RESTRICTIONS

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View available API RATES in Sabre, if rate does not appear the room category is sold out or not available for requested dates.

HOD29338/15MAY-1NT1/‡API (hotel availability for 15may 1nt- API rate code)

or HOTWAS/15MAY-1NT1/‡API/N-MANDARIN (city and name of hotel)

Display pop screen – double click hotel name

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If more than 1 hotel is showing on the record, verify cancel policy for the correct hotel by chain

code/dates and rates in PNR.

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Send TripCase Email Add Email address in PNR showing below. Suggestion in the beginning is to add your own email

address to verify booking is correct. Options to modify the email or add notes before forwarding to the client.

1ST enter email address *PE display all email address’ listed in PNR

6John who requested email itinerary EM End PNR and Generate email

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Format Finder When in doubt refer to format finder, button on right of screen.

By clicking Format Finder, a Pop Window will display at the bottom to search.

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Agency eServices Support Desk & Sabre Help Desk Sabre Help Desk is available 24/7, fees are billed to the agency when contacting through phone

or Quick Assist per call, no matter the duration. While in Sabre click the tab Agency eServices > Support. The agencies unique Customer

Support PIN number is listed on this page and required when calling. The quick assist prompts help desk to call at the number entered to assist.

Sabre Help Desk Support contact

1-800-368-2835