bringing it all together with sap sapfm.sap.com/data/upload/files/2014 sap insurance roadshow_sap...

Bringing it all together with SAP

SAP Insurance Innovation Roadshow

Cincinnati, OH | November6, 2014

© 2011 SAP AG. All rights reserved. 2

Agent

Insurer

No connection No connection No connection

Little connection

Strong connection

Life & Health Property & Casualty Commercial

Customer



Customer Agent

Everything

connected

Insurer



Insurer

What are the challenges for an Insurers platform?

Customer Agent



Customer Agent

Insurer

Digital Consumer Experience



Customer Agent

Insurer

Digital Omnichannel Consumer Experience

Big Data Analytics & Technology



Customer Agent

Insurer

Digital Omnichannel Consumer Experience

Big Data Analytics & Technology

Customer Centricity


Sell Insure & Service Collect & Pay Invest Risk & Governance Market

Digital Omnichannel Experience

SAP HANA In-Memory Big Data Analytics & Technology


Customer Agent

Insurer

Insurance

Aligned Processes Customer Master Detail level data transparency


Underwrite

Commissions

Policy

Claims & Service

Billing

Payments

Investment

Reinsurance

Sell Insure & Service Collect & Pay Invest

Accounting &

Governance

Administration

Risk & Governance

Targets

Campaigns

Market

Products


SAP HANA In-Memory Big Data Analytics & Technology


Customer Agent

Insurer

Insurance


BACK OFFICE:

Finance, Risk & Admin MIDDLE OFFICE:

Core Insurance Operations

FRONT OFFICE:

Marketing & Sales

Underwrite

Commissions

Policy

Claims & Service

Billing

Payments

Investment

Reinsurance

Sell Insure Collect & Pay Invest

Accounting &

Transparency

Administration

Risk & Governance

Targets

Campaigns

Market

Products Customer

Agent

Digital

SAP HANA In-Memory Analytics & Technology

Life

Health

P&C

Insurance


Customer Centricity Agility & Efficiency Transparency, Risk & Compliance

SAP HANA in-memory, real-time, big data and analytic platform

PRECONFIGURED industry best practices and showcases - ready to run

Core Operations Finance, Risk & Admin Sales & Marketing

Insurance


Cloud On-Premise Hybrid

Life Health P&C Commercial Reinsurance

CMO CFO COO


SAP Finance Solutions All sizes of insurers have achieved transformational benefits

AIG– a global finance transformation based on SAP

Financial Solutions and BI

Magna Carta: Small NYC specialty insurer runs SAP

Financials.

Allstate drives their business using SAP Financial

Solutions and enterprise BI. Allstate centralized all

payments on SAP Collections and Disbursements for over

30 million business partners.

Zurich manages their financial data and investments

using SAP Financial Solutions. Globalization of shared

services

Finance, actuarial, and marketing at The Hartford have

assess to actionable information using dashboards and BI

tools

Mass Mutual live since 1999 on SAP Financial Solutions

and continues to increase SAP footprint with SAP

Financial Asset Management.

Aflac is excited by SAP’s vision to apply standardization

and scale to the financial industries..”

Allianz – shortened closing cycle with SAP Finance

Solutions following a global finance transformation.

http://www.ing.nl/ing/contentm.nsf/home_nl!readform

http://www.allianz.com/Vx/cda/0,,0-44,FF.html

http://www.aflac.com/

https://www.phly.com/index.aspx

https://www.phly.com/index.aspx


Innovation Highlight: SAP Simple Finance powered by SAP HANA

In-Memory Innovation Eliminates Data Aggregation Simplicity in the Cloud

• Compelling UI

• Massive IT simplification by removing

data redundancies and aggregates

• Rapid planning and unlimited simulations

• Real-time reporting

• Instant drill down to atomic details

• Faster month-end close

• On the fly intercompany reconciliation

• Fully available in the Cloud (Public

and HANA Enterprise Cloud)

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 14 Public

Total # of customers in

Insurance

5,000

3 x 10 year average.

>43%

Core Insurance specific

customers

>500


Global Insurance Solutions

Insurance Specific Solutions Customers Last 18

Months

Incentive & Commission Mgmt. 44 4

Marketing, Sales and Services 17 1

Billing & Payment 160 16

Claims 53 6

Reinsurance 49 4

Policy 33 19

Fraud 3 3

Financial Asset Management 155 11

Solvency 3 3

Insurance Analyzer 3 3


The World Runs SAP Core Policy and Product Lifecycle

Management - Selected Customers


Vision

• Speed to Quality

• Simplification – Single Version of the Truth

• Enterprise Wide

Business Outcomes

• Doubled the Throughput

• 54/140 days to 15/60 days

• 300 product changes per month

• 40 new products per year

• Enterprise Product Catalog

• Cut out 80% of requests for new forms in 2 weeks

Simplification, Innovation and Quality


Simplification, Diversification and Growth

Labeled Propositions A Proposition is labeled and

composed out of different product

packages

Basic Health

Insurance

Additional

Insurance

Travel

Insurance

Car

Insurance

Life

Insurance

Product Packages All possible combinations of

White Label Products

Basic Products All White Label Basic Products

and services

Healthy

on

Travel

Insurance (HOT)


Vision

• Industrialization of Insurance

• End to End Platform across the globe

Scope

• All regions

• All line

• Single platform

• Front, middle and back offices – fully integrated

• SAP

Products : Apparel, chemicals, consumer

electronics, electronic components, medical

equipment, precision instruments,

semiconductors, ships, telecommunications

equipment

Services: Advertising, construction,

entertainment, financial services, hospitality,

information and communications technology

services, medical services, retail

Reduce Complexity, Global Platform


The SAP for Insurance Cloud Platform

Vision:

Deliver the world’s leading Insurance Cloud Platform

– 100% cloud offering

– Solid, end to end integration (Front, Middle, Back Offices) but modular

– Outstanding real-time Analytics - Insight at the C Level that is not possible today

– Mobile device centric

Deliver a new model for consumption

– Try before you Buy

– Prescriptive Implementation Methodology

– Tools for Rapid configuration / deployment

Objectives:

“Next Practices” Insurance Company as Showcase

Reduce TCI by 75-80%

Scale up the EcoSystem


Cloud Appliance Library

HANA

Enterprise

Cloud

Partner On Ramps

(RDS)

onPremise

OR

Simplify with Best Practice Packages Simple Financials

Business Planning and Consolidation

Business Partner

Premium Collections

Incentive Compensation

Policy Management

Quotation and Underwriting

Claims Management

Claims Disbursements

End to End Integrated Suite

http://service.sap.com/bestpractices

https://rapid.sap.com/se/executive

http://marketplace.saphana.com/

http://marketplace.saphana.com/

https://store.sap.com/sap/cpa/ui/resources/store/html/Solutions.html?catID=PACRDS&pcntry=US&sap-language=EN&_cp_id=id-1366728557579-0


Customer Centricity Agility & Efficiency Transparency, Risk & Compliance

SAP HANA in-memory, real-time, big data and analytic platform

PRECONFIGURED industry best practices and showcases - ready to run

Core Operations Finance, Risk & Admin Sales & Marketing

Insurance


Cloud On-Premise Hybrid

Life Health P&C Commercial Reinsurance

CMO CFO COO

SAP For Insurance

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