www.metropark.com

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RITA (Remote IT Assistant)

RITA or Remote Information Technology Assistant offers IT service and support for companies not wanting to worry about managing their corporate network or help their existing IT professional in managing the day-to-day operations of maintaining a Local Area Network. Basic RITA is not designed to replace your IT staff but to enhance their productivity. However, for the companies that do not have an on staff IT Pro, RITA can very easily take charge and prevent all those expensive on site visits from the "network guy!"

RITA, a HelpDesk controlled, rack mountable device, installed and configured for a one-time setup fee and small monthly charge, provides network, and phone system, information to the HelpDesk's trained IT staff. Via RITA the HelpDesk can securely access, view, and troubleshoot a company's network without having to be onsite. RITA allows the HelpDesk to monitor if a router goes down or if network traffic gets increasingly busy. RITA can also be used to apply upgrades and patches to a company's routers, switches, and even phone system.

Basic RITA is a foundation which companies can build upon. RITA is designed to be a modular assistant, allowing a company to select A La Carte the components they would like to implement. RITA will do as much, or as little, as a company wants.

Every component from LAN, to wireless, to Internet, to WAN, to Phone Systems can be added as needed. For instance one option is the VCX Option. This is an option package designed to help your VCX administrator keep your VCX communications system running smooth. RITA-VCX Option allows Metropark's certified VCX specialists to maintain and administer your NBX phone systems, freeing up your IT professionals to concentrate on other aspects of your networking infrastructure.

This package includes:Basic programming changes Upgrades to latest version of software up to 12 times per year Backups of VCX database preformed up to 3 times per week Off-Site backups performed up to once per week Technology updates regarding your VCX Real-Time monitoring of VCX System Unlimited access to the Metropark Telephony Help Desk Unlimited phone support regarding VCX

www.metropark.com

Metroparkyour total communications partner

Metropark Communications, Inc.voice video internetdata

RITA (Remote IT Assistant)

Another RITA option is the RITA-PCNet option. This is an option package designed to help your Network administrator keep your LAN and WAN running smooth. RITA-PCNET Option allows the HelpDesk's certified Network specialists to monitor and troubleshoot network related problems, freeing up your IT professionals to concentrate on other aspects of your business. When security issues arise requiring difficult maintenance upgrades, our professionals will perform these duties after hours to help eliminate downtime during your normal business hours.

"The real selling point of RITA is 24/7 network monitoring without having to hire, or pay overtime to, a full time IT professional," says Glenn Conley, HelpDesk President and CEO. "Companies can save thousands of dollars by allowing the HelpDesk to help manage their network using RITA." Conley says clients like GDX automotive; Brighton Agency, Loyola and Community Treatment, Inc. are just a few Midwest companies currently taking advantage of the technology.

Automated Data Backups Remote Administration Offsite Backup Upgrade hardware (NBX, VCX, switches, routers) Troubleshooting Monitoring Network Traffic (i.e. bandwidth to servers) Manage, Maintain Network Provide Solutions on a Congested Network

Basic Remote Information Technology Assistant (RITA) is designed to assist IT managers in maintaining and administrating various aspects of your Local or Wide Area Network. RITA includes an initial communications infrastructure analysis designed to troubleshoot existing problems and document all necessary information needed to administer your communications network foundation. RITA works in conjunction with various option packages designed specifically for your needs.

Versions of RITA include:RITA **X - Managed NBX or VCX Monitoring and Support Module RITA Monitor - Managed Network Monitoring and Support ModuleRITA Protect - Managed Firewall Protection and VPN Services ModuleRITA Mail - Integrated Email and Virus Protection Services ModuleRITA MOH - Integrated Marketing On Hold Module

RITA can simplify your IT needs by taking care of:

Phone: 314-439-1900Toll Free: 877-900-6856Fax: 314-439-1313

Metropark Communications, Inc.10405 Baur Blvd. Suite ASt. Louis, Missouri 63132 USA