PCSOMPCSOM

Information for those leaving for Information for those leaving for RotationsRotations

Internet Service• PCSOM will reimburse you up to $23 per

month for the next two years (as long as you remain enrolled at PCSOM).

• This reimbursement will cover any cost of Internet Service up to $23 – and no more than the cost of your new providers monthly rate (i.e., if your new Internet Service Provider charges $15 per month – PCSOM will reimburse you $15 per month. If your new Internet Service Provider charges $50 per month – PCSOM will reimburse you $23 per month.)

• Send questions regarding this to jslone@pc.edu

Internet Cont…• Receiving reimbursement will require you to submit a

copy of your Internet Service monthly statement. Below is a schedule of statement submissions and scheduled reimbursements. 

• Aug – January: Submit proof of Internet Service by Mid Sept Checks will be mailed out at the end of September

• Feb – July: Submit proof of Internet Service by Mid March Checks will be mailed out at the end of March

• Aug – January: Submit proof of Internet Service by Mid Sept Checks will be mailed out at the end of September

• Feb – May: Submit proof of Internet Service by Mid March Checks will be mailed out at the end of March

Recommended ISP’s

• Time-Warner Cable• Comcast• Charter• Verizon• Sprint• AT&T• DSL Extreme

Procedures for Computer Repairs

• For all technical service calls please contact the PC help-desk line at: 606-218-5300 or via e-mail at: helpdesk@pc.edu.

• A Technical Representative will attempt to resolve this matter over the telephone (be sure to send a contact telephone number if you send an e-mail). If the matter requires hardware replacement or an issue that can’t be resolved via telephone or e-mail you will have to place a call to Dell Technical Support for Help.

Dell offers free technical support and will come out to your location to fix your hardware issue.

The number to call for this free service is:

1-800-274-7799

You can also do a chat session with a Dell Technician at: support.dell.com then choose Chat Online with Dell Technical Support.

Batteries (Not Covered Under

Warranty)Recommended Battery sellers:

•Dell Direct•Office Depot•CD

Issues Covered Under Dell Warranty

• AC/Power Adapter• Computer Parts e.g.: Motherboard, Screen, Network

Components, keyboard… etc

Keep a good backup because Dell will not restore your data when they come out to replace a

component such as the hard drive.

covered under accidental damage policy.

• Accidental Dropping• Water/Liquid Damage

Not Covered!!!

TheftAbuse and/or Misuse

Virus/Spyware Removal

• Malware Bytes• ComboFix

Download these and store on a USB key so you will have them in case you get infected or your computer starts running slow.

Keeping a fast running system

Clear out browser cache/cookies once a week.

Do not download and install large amounts of software.

Run disk cleanup once every 3 months.

Do not defrag the hard drive often. Once a year is plenty enough.

Software to Avoid• Bearshare / FrostWire• My Web Search• Weather Bug• Web Shots • Browser Toolbars (these will slow down your

browser)

We will only support software that is provided to you from

the college.

Good BackupsMake good Back ups of your data.

Back up your data at least once a week.

We do not have the resources to keep your data safe if your computer malfunctions.

Use a USB External Hard-Drive at least 80gig in size.