patient satisfaction survey - priory group · patient satisfaction survey quarter 3 2014 –...
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![Page 1: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/1.jpg)
A REAL AND LASTING DIFFERENCE FOR EVERYONE WE SUPPORT
Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016
![Page 2: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/2.jpg)
How did our most recent In-patients rate us?
When you arrived, were you made to feel welcome?
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100%
Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Yes or Unsure
![Page 3: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/3.jpg)
How did our most recent In-patients rate us?
Soon after you arrived, were meal/visitor times explained to you?
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Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Yes, completely or Yes, somewhat
![Page 4: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/4.jpg)
How did our most recent In-patients rate us?
What was your overall opinion of the admission process?
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Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Excellent, Very Good or Good
![Page 5: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/5.jpg)
How did our most recent In-patients rate us?
Were you involved as much as you wanted to be in decisions about your care and treatment?
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Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Yes, completely or Yes, somewhat
![Page 6: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/6.jpg)
How did our most recent In-patients rate us?
Was your diagnosis discussed with you?
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Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Yes or Unsure
![Page 7: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/7.jpg)
How did our most recent In-patients rate us?
If you were given any medication, did staff explain any possible side effects in a way that you could understand?
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Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Yes, completely or Yes, somewhat
![Page 8: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/8.jpg)
How did our most recent In-patients rate us?
During your stay, were you treated with respect and dignity?
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Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Yes, always or Yes, sometimes
![Page 9: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/9.jpg)
How did our most recent In-patients rate us?
During your stay, did you feel safe?
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Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Yes, always or Yes, sometimes
![Page 10: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/10.jpg)
How did our most recent In-patients rate us?
What was your overall opinion of how staff communicated with you?
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100%
Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Excellent, Very Good or Good
![Page 11: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/11.jpg)
How did our most recent In-patients rate us?
What was your overall opinion of the helpfulness and relevance of the therapy programme?
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20%
40%
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100%
Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Excellent, Very Good or Good
![Page 12: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/12.jpg)
How did our most recent In-patients rate us?
What was your overall opinion of the Nursing Staff?
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100%
Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Excellent, Very Good or Good
![Page 13: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/13.jpg)
How did our most recent In-patients rate us?
What was your overall opinion of your Consultant?
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Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
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How did our most recent In-patients rate us?
What was your overall opinion of the Junior Doctor?
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Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Excellent, Very Good or Good
![Page 15: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/15.jpg)
How did our most recent In-patients rate us?
What was your overall opinion of the Therapists?
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Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Excellent, Very Good or Good
![Page 16: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/16.jpg)
How did our most recent In-patients rate us?
What was your overall opinion of other staff; reception/housekeeping/maintenance etc?
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20%
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100%
Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Excellent, Very Good or Good
![Page 17: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/17.jpg)
How did our most recent In-patients rate us?
Did you find that the catering in the hospital met your nutritional needs?
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20%
40%
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100%
Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Yes, always or Yes, sometimes
![Page 18: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/18.jpg)
How did our most recent In-patients rate us?
What was your overall opinion of the quality of food served in the hospital?
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Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Excellent, Very Good or Good
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How did our most recent In-patients rate us?
What was your overall opinion of the comfort & cleanliness of the Hospital and your room?
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Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Excellent, Very Good or Good
![Page 20: Patient Satisfaction Survey - Priory Group · Patient Satisfaction Survey Quarter 3 2014 – Quarter 2 2016 . How did our most recent In-patients rate us? When you arrived, were you](https://reader030.vdocuments.mx/reader030/viewer/2022040615/5f0d4f937e708231d439b783/html5/thumbnails/20.jpg)
How did our most recent In-patients rate us?
Before you left hospital, were you given information about how to get help in a crisis, or if urgent help is needed?
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100%
Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Yes or Unsure
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How did our most recent In-patients rate us?
Have you had the opportunity to meet with staff and discuss your aftercare plan when you leave hospital?
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100%
Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Yes or Unsure
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How did our most recent In-patients rate us?
Overall, how would you rate the care received during your recent stay in hospital?
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20%
40%
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100%
Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Excellent, Very Good or Good
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How did our most recent In-patients rate us?
How likely are you to recommend our service to friends and family if they need similar care or treatment?
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20%
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100%
Qtr 3 2014/15 Qtr 4 2014/15 Qtr 1 2015/16 Qtr 2 2015/16
In-Patient Survey 2015/16
*Satisfaction % based on proportion of completed answers entered as Extremely likely (scores 9-10) and likely (scores 7-8)