patient opinion - presentation at scotweb2
DESCRIPTION
Patient Opinion is a UK site which enables people to feed back about their health careTRANSCRIPT
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Patient Opinion: patient engagement for the 21st century
James Munro
www.patientopinion.org.uk
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Patient feedback on the web?
Too late!
It’s happening already
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Can the web help create social value from feedback?
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About half of our feedback is positive
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But some patients have a bad experience
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Easy for the NHS
blogging
PatientOpinion
Formal complaints
Surveys
YouTube, Flickr,RateMDs.comLitigation
Engaging with patients
Hard for the NHS
Easy for the public
Hard for the public
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What Patient Opinion does
• Navigation
• Translation
• Privacy
• Incentives for NHS response
• Incentives for improvement
Patients Services
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Activity on Patient Opinion
20,000 pages per day
5,000 comments so far
50 NHS organisations engaged
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Types of feedback
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Socio-economic status of contributors
Least deprived 20% of population
Most deprived 20% of population
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Future plans
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Where now?
Feedback is a start But can it make services better?
Incentives for responsivenessWeb tools for supporting change
• Service level change• Individual level change
“Co-creation”• Can users and staff work together?
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Sustaining Patient Opinion
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Sustaining Patient Opinion
Aim: an ethical and sustainable business Subscriptions
NHS organisations Patient groups, MPs, others
Subscriptions aim to Broaden and deepen involvement Encourage responsive services Create public value from public feedback
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www.patientopinion.org.uk
Visit us to find out more