patient fear ppt adaptable communitiespermuth
TRANSCRIPT
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Understanding and Alleviating Fear as Central to Patient Experience
Rachel S. Permuth, PhD, MSPHNational Director of Research
Principal EpidemiologistInnovations 2 Solutions
Sodexo
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Fear is universal…the way we manage it is not!
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Our Inner Forces
“Hunger, love, pain, fear are some of those inner forces which rule the individual’s instinct for self preservation.”
- Albert Einstein
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Consequences of Patient Fear Gone Wrong
“Apprehension, uncertainty, waiting, expectation, fear of surprise, do a patient more harm than any exertion.”
– Florence Nightingale
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Common Patient Fears
Infection & Germs
Incompetence of Staff Death Cost
Medical Mix-Ups Needles
Poor Diagnosis &Prognosis
Communication Issues
Loneliness & Isolation
Embarrassment & Privacy
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Fear in the hospital setting is complex.
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Different Manifestations of Patient Fear: Personix
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Loners Worriers
Self-Centrics Attention-Seekers
FEAR OF THE INSTITUTION
DEFLECT FEAR
INN
ER F
OC
US R
EAC
H O
UT
TACKLE FEAR
Vitality
Recognition
Conviviality
Security
Listen to meBond with meSingularize my stay
Respect my loneliness
Follow my planRegain my balance
How to Alleviate Fear in Patient Communities
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Alleviating Fear: CLEANING
9 – Personix™
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Alleviating Patient Fear is Key to Improving Patient Experience
IMPLICATIONS for COMMUNITIES