patient anf family rights
DESCRIPTION
This is one of series lecture of JCI about patient and family rights , it was presented in Najran armed forces hospitalTRANSCRIPT
PATIENT’S RIGHTS & RESPONSIBILITIESPRIVACY & CONFIDENTIALITY
By: Dr. Hisham AfanehPsychiatrist consultant
Head of psychiatric Department
Healthcare providers are expected to help patients be aware of and understand their
RIGHTS
Healthcare providers need to help patients understand their
RESPONSIBILITIES as well.
Who does our policy apply to?
•This policy applies to all patients, including minor patients under 18 years of age receiving treatment at Najran Armed Forces Hospital (NAFHP)• Special and vulnerable patient groups
Where can we see these?
“Patient’s Bill of Rights”
Posters
Written Materials
Medical Staff By-Laws
Patient Hand Book
Rights
Considerate & respectful care in a safe
setting Without discriminati
on
Race, color, religion,
nationality, gender
I.D. CardIntroduce
themselves to patient
To know about the staff that treats them
Staff will make sure that patient himself and his
property are safe and secure
Protection of patient’s valuables
Right to refuse or to discontinue treatment
Right to freedom of choice
Right to seek a second opinion without fear of
compromise to their care
Right to choose freely and change his/her physician
and hospital or health service
institution
Right to effective
communication
Arabic Language
Interpreter
Rights to reasonable response to request for treatment
Rights to participate in the care process
Right to be involved in decisions about their care before and during
treatment, whenever medically possible and at discharge
Pain management
Right to be free from
abuse
Right to be free from restraint
available health
services
persona
l health
Right to Health Education
early detection
of illnesses
Right to voice complaints
Patient’s Responsibilities
Should provide accurate and complete
information
Should treat hospital staffs and other
patients with dignity and respect
Be considerable and respectful of the rights of other patients and of
the hospital staff
Should report unexpected changes in their condition
To tell the physicians, nurses, or other persons caring for them if they do not understand what the physicians, nurses, or others are
doing to them and are expect them to do
Should follow the treatment plan instructions and accept the
consequences if they refuses treatment or does not follow these
instructions
Should keep appointments with the
physicians Should obey the hospital’s rules and
regulations
Should respect the privacy of others
Should not bring alcohol, unauthorized drugs or weapons into
the hospitalShould leave valuables at home
and bring only those items necessary
during hospital stay
Privacy vs. Confidentiality
Data
People
Patient’s privacy
Patient’s confidentiality
Protected Health Information (PHI)
What is covered
Treatment & healthcare operations
Individually indentifiable
health information
- Individually identifiable health information
- Health information, including demographic information- Relates to an individual’s physical or mental health or the provision of or payment for health care- Identifies the individual
- Entities may use/disclose PHI to carry out essential health care functions which include:• Treatment• Healthcare operations
Viewing a Patient’s PHI
Nurse Review
ing His/Her Patient Orders
Physician
Providing
Care
Acceptable Use:•Those providing treatment and care coordination•With family, relatives, friend, or others identified, by the patient, who are involved with the healthcare•To make sure doctors give good care and nursing homes are clean and safe•To protect the publics health, such as by reporting when epidemics are present within a community•To make required reports to the police, such as reporting gunshot wounds
“Patients have the rights to have their medical record read only by the people who are treating or
supervising the patient’s care, or by others specifically authorized by the
hospital”
Conversations
Be aware of your
surroundings
Do not discuss patient
information in public corridors, elevators, or in the cafeteria
What happens in the facility, stays in the
facility
Do not discuss who you see in
the facility receiving care with family or
friends
Maintaining Patients Privacy
Never fax confidential information to an
unauthorized person or in a room where others can
observe the material
Always verify the telephone number of the receiving location before
faxing confidential information
Don’t leave confidential papers anywhere on the copier; always
shred copies
Maintaining Patients Privacy
Don’t print confidential material on a printer
shared by other departments
Don’t to send confidential material via email
Don’t leave the computer monitor unattended if
confidential information is displayed on it
Do not leave a printer unattended while printing confidential materials
Ensure Confidentiality
Avoid any conversation, either in person or on the telephone with a
patient or others about any aspect of treatment, patient
records or financial arrangements
When speaking on the phone avoid using the caller’s name or the name of the patient
Being careful when calling patient about
test results
Ensure Confidentiality
Never leave a message on the answering machine or with any other person except to request a return call
from the patient
Always keep documents shielded from view in areas where fax machines,
copy machines and printers are located
Protecting Confidentiality
Don’t leave information showing on any unattended
screen
Protecting computerized records and other information
Always remove documents from fax area, copy area and
shredding them rather than putting
materials in the trash
Be careful of access to the network if the
computer shares programs and data
files
Staff respects patient confidentiality by not posting confidential information on the
patient’s door or at the nursing station
Training is essential
This training program is design to protect individual information and individual right to privacy and the confidentially of patients and hospital information
Training is designed to educate you on the importance of Privacy and Security
Training in confidentiality of all patients records is vital to the good standing of
the healthcare organization
Anytime you come in contact with patient information that is written, spoken or
electronically stored, the law requires us to be train.
It is everyone’s responsibility to take the confidentiality of patient information
seriously.
Every health care professional should be required to sign one and should be signed at every employment contract renewal
Confidentiality Agreements
When signed an agreement acknowledges the employee understanding of the facility’s
policy regarding confidentiality of health information
Lets Maintain the Patients Rights.
Hit the Compliance for Patient’s Privacy
& Confidentiality.ITS EVERYONE’S
JOB!!!
Thank You!!!