Encompass part ordering is now available using the ServicePower dispatch portal. This guide is designed to help you understand how to order thru your profile

Parts Order Guide

• Signing In – Sign in to ServicePower

• Dispatch Search – Search for existing dispatches

• Part Order – How to order parts

• Parts Order Options – Change model and brand

• Parts To Customer – Send parts to a customer

• Parts to Servicer – Send parts to the servicer

• Delete Order – Delete an order (In Progress only)

Signing On

1. Select servicer & client login

2.Enter your user ID and password

*Note: Be sure to select your country and language

Dispatch Search

1. Select Incomplete calls

Dispatch Search

1. Select the call number

1. Select Parts order

Parts Order

Parts Order Options

1. Select create new order

Select change brand if a different brand is needed

Select change model if a different model is needed

Parts Order

1. Enter the quantity

2. Select Add to order

3. Select Confirm order

Parts To Customer

1. Select Consumer

2. Select the shipping option

3. Enter an E-mail

4. Select Review order

5. Select Place order

Parts To Servicer

1. Select Servicer

2. Select Shipping option

3. Enter name and shipping information

If alternate address has already been entered you can select it from the drop down

4. Select review order

5. Select Place order

15.

Order Confirmation

Part has been ordered to encompass

Part Shipping

Shipping and sub total will only be available once the part has been ordered

Once the order has been received by Encompass. Encompass will process your order and provide a tracking number once it has shipped.

Delete Order

1. Select Parts order 2. Select delete

Only in progress orders can be deleted. If an order has already been made please contact Encompass directly to cancel.