partners in improving local health unclassified 111 update regional strategy and futures programme...
TRANSCRIPT
Partners in improving local health Unclassified
111 Update
Regional Strategy and Futures Programme Pilots
By Emma Gordon
Partners in improving local health
Regional Strategy Document
NHS Confidential / Protect / Unclassified - Slide 2
Partners in improving local health
Regional Strategy
• Regional Urgent Care Strategy Documents 2013-2014
• NHS 111 Commissioning Standards Document June 2014
• Transforming Urgent and Emergency Care Services in England - Urgent and Emergency Care Review - Nov 2013
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Partners in improving local health
Regional Strategy
• Appointment booking• Access to clinical information• Service and systems integration• Digital and online content• Access to wider range of professionals• Maximise effectiveness of the Directory of
Services (DOS).
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Partners in improving local health
Appointment Booking
• Currently booking into the following:– CDD Urgent Care Centres– NDUC OOHs GP Service– Sunderland Urgent Care Centres
• Piloting booking:– GP Practices (SystmOne)
• Development and Testing:– GP Practices (EMIS Web)
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Partners in improving local health
Appointment Booking cont.
• Potential to expand into:– Minor Injury Units– Walk in Centres– Emergency Departments– Dentists
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Partners in improving local health
Access to wider range of professionals
• Additional clinical resource within the NEAS contact centre to:– Filter low acuity calls to manage in-house– Identify alternative pathways
• Mental Health Clinician within Contact Centre– Support management of these patients calling 111
and 999– Work with Crisis Teams to target resource
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Directory of Services (DOS)
• Key to referring to alternative services• Can provide data around service utilisation
and demand
• Current Development Work– Increasing utilisation of Pharmacies– Expanding DOS wider than 111 (online and mobile
DOS)
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Partners in improving local health
Phase 2 Pilots
• NECS has won a joint bid to support NHS England in the selection, delivery and evaluation of a number of national pilots with a focus on innovation within 111.
• Bringing the North East back into focus as a leading and innovative provide of 111.
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Phase 2 Pilots – Pilot Areas
• Wider access to clinicians and specialist professionals
• Bespoke improvements for specific patient groups
• Development of the NHS 111 digital service
• Exploring the value of real-time biometric patient information
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