partner transformation for hybrid cloud management
TRANSCRIPT
Partner Transformation into Hybrid Cloud Management
Avnet EMC Partner Enablement Webinar Series
Today’s Agenda
Understand the impact of key hybrid cloud management trends that affect you and your customers
See how to manage a hybrid cloud service with a VSPEX use case
Create a roadmap with Vistara to move up the value chain with your customers
About Vistara
1100+ Customers 100+ Partners
Broad Cloud &
Platform Integration
Recognized
For Innovation
Vistara is a SaaS platform for IT operations lifecycle management
IT Ops Is Struggling in Diverse Landscape
Vistara Lifecycle Management Unifies IT Ops
Any device…
On-prem or cloud…
ITOM + ITSM…
Business relevant…
Profitability Scalability
Control
Authentication
Patch
Incident and Problem Management
AutomateSecure Remote Access
Warranties
Command Center
Hybrid Cloud Opportunity
Private Cloud Progress…
44% deployed private cloud services
Private Cloud is here
Hybrid Cloud Opportunity
Hybrid Cloud Interest…
70% pursuing hybrid cloud strategy by 2015
Hybrid Cloud gaining enterprise momentum
Hosted Private Cloud and Hybrid Cloud Gaining…
Hybrid Cloud Opportunity
Private Cloud Computing Challenges…
#1 is Management and Operational Processes
Partner opportunity to provide management
Managing a Hybrid Cloud Environment
What does that mean for you?
“…Coordinated use of cloud services across isolation
and provider boundaries among public, private and
community service providers, or between internal and
external cloud services.”
Application
Policy Based DiscoveryService Maps
Dynamic Resources
Control
Multiple Consoles
AWS
Google Cloud
Microsoft Azure
VSPEX
Converged Infrastructures
vCenter
Device Grouping
Auto Scaling Groups
CloudFormation
Route 53 DynamoDB
ELB
Single Dashboard
Alert Management
Authentication
Single Command Center
Heterogeneous environment
Elastic workloads
Source: Gartner (October 2012)
Hybrid Cloud Use Case
Managing an application with hybrid resources
eCommerce Service
Cache Service
Database Service
Catalog API Service
eCommerce Webapp and API
Hybrid Cloud Use Case
Managing an application with hybrid resources
eCommerce Service
Cache Service
Database Service
Catalog API Service
eCommerce Webapp and API
Two Use Cases
1. Manage an application comprised of
resources across hybrid cloud as a logical
service
2. Remediate an incident that affects this
service
Use Case 1: Manage Hybrid Services with
Service Maps
• Visualize availability,
health and performance of
overall service and
component elements
• At the client level or
service level
Service Map
• Manage services as
logical entities with service
maps that visualize the
relationships between
elements and services
• Create service maps using
rule based policies for
dynamic cloud resources
Manage Hybrid Services with Service Maps
• Define composite services
that integrates both
internal and externally-
hosted infrastructure
• Drill down from services to
device level details
Database Service Dashboard
• VSPEX dashboard with
relevant metrics
• Use pre-defined templates
for technologies and
applications
Device Level Detail
• Aggregated device details
• Performance metrics like
CPU utilization, CPU load,
memory swap rate
• See hardware,
applications, patch
Use Case 2: Incident Resolution
• Email alert notification
• Triggers based on filters
like priority, sites, current
status and actions
Manage Alert
• Consolidated alert details
with impacted sites and
services and other alerts
of the same type
• Assign like alerts to a
single ticket
Manage Alert
• Consolidated alert details
with impacted sites and
services and other alerts
of the same type
• Assign like alerts to a
single ticket
• Automate escalation and
duty-specific notifications
for critical alerts
Root Cause Analysis
• Complete device details
and history of alerts and
events associated to
service, group or element
• Drill down into graphs
• Access relevant
knowledge articles from
the alert or device
Knowledge Management
• Relevant information to
troubleshoot, maintain and
retrieve information in
context
• Associate Knowledge
articles with devices,
alerts and problem tickets
Audit Recording
• Automatically record and
playback console sessions
for change management,
compliance and training
Service Map to Remote Access
• Launch remote consoles
to analyze the problem
with real time information,
change the configurations
or remediate issues
• Launch multiple consoles
from a service map
Multiple Remote Consoles
• Interact with multiple
consoles from single UI
• Run SCP file transfer
• Broadcast single
command across multiple
consoles
Service Management
• Seamless incident and
problem management
Service Management
• Seamless incident and
problem management
Reporting
• Easy reporting using pre-
loaded templates
• Deliver actionable insights
based on trends and
analytics
Reporting
• Easy reporting using pre-
loaded templates
• Deliver actionable insights
based on trends and
analytics
• Output reports in ready to
consume formats (PDF,
PPT, CSV)
End Customer Dashboard
• Customize dashboards
with widgets for size, trend
history and metric-specific
parameters for each user
• Role based access
From VAR to Cloud Service Provider
Why move up the stack?
From VAR to Cloud Service Provider
Why move up the stack?
Value To Customer
Proactive insights… manage “context”
Market Opportunity
Cloud… XaaS… Services
Profitability
Higher margin services… Recurring revenue… Less capex
Beat the Commodity Curve
Evolve to sustain more predictable, managed growth
Cloud and Managed
Services
Build or resell public and private cloud
services with management capabilities
powered by Vistara
Managed Services
Manage customers’ IT environments
and proactively support their needs with
a single pane of glass from VistaraResell Management
Technology
Provide the self-service Vistara platform
that customers need to manage their
heterogeneous environment
Offer Managed VSPEX
Vistara Innovation to Transform Next Gen Partners
Built for modern IT Architected for PartnersDrive Profitable Services
Profitability…Deliver higher margin
higher value managed
services
Productivity…Enable efficient engineers
with automation, visibility, and
a single pane of glass
Proactive Service…Stay ahead of potential issues
before they become customer
problems
Shared service delivery…Manage any application or
element wherever they are
Differentiation…Technology-enabled
services for modern IT that
bundles with your hardware
sale
Evergreen…Get the latest enterprise
technologies without lifting a
finger for upgrades and
maintenance
Customer
Satisfaction…Better reports, visibility and
insights to build a stickier
relationship with your
customer
“Vistara enables us to rationalize, consolidate and integrate our
customers’ IT operations into a single pane of glass. That not only
allows our customers to be more proactive and responsive to their end
users, but also drives efficiency by freeing up their IT staff to focus on
more strategic projects and initiatives.”
-Ron Dupler, CEO of GreenPages-LogicsOne
“Vistara provides greater visibility into our clients’ environment, letting us
manage our clients more effectively and efficiently. With Vistara, not only
has our customer satisfaction gone up, but also we are able to manage
more customers and companies with the engineers that we have.
Vistara has increased profitability, consistency and insight. The solution
pays for itself in preventing downtime for our customers. It allows me to be a
better managed service provider.”
-Terrisa McMillan, Director of Consulting, DATACORP
Call To Action
Contact [email protected] to learn more
Schedule a demo to see Vistara in action
Visit us at www.vistarait.com
Special Offer!
One month FREE Vistara
for VSPEX management
For VSPEX Partners in attendance today,
For all registered deals between now through
May 31, 2015
Thank you
Aki Naito
Senior Director, Marketing, Vistara
akinaito