ParticipantGuide

Presentedby:TinaNazier,MBADirector,HealthCareStrategicAlignment

BuildingStrategicRelationshipsAcrosstheCareContinuum MinnesotaMGMA SummerConferenceJuly29,2016

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Thefutureofhealthcareishere!

HealthCareWas...

HealthIs...

Changeisinfluencedby:

Thingstowatchfor:

! VolumetoValue

! PopulationHealth

! BundledPayments

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TheHealthyCommunityTeam

PopulationHealthManagement:“Proactiveapplicationofstrategiesandinterventionstodefinedcohortsofindividualsacrossthecontinuumofhealthcaredeliveryinanefforttomaintainand/orimprovethehealthoftheindividualswithinthecohortatthelowestnecessarycost.”

WheredoesMinnesotarankamongthe50States?

Strengths: Challenges:

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KeystoSuccessfullyConnectingCommunities

Payors

CommunityGroups

Patients

GroceryStores

Retailcenters

Pharmacies

Providers

Employers

Schools

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KeystoSuccessfullyConnectingCommunities

TherearefiveelementsofaHighFunctioningTeam.

Theyare:

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KeystoSuccessfullyConnectingCommunities

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CaseStudy

Howareyouexcellingatcreatingstrategicpartnershipsinyourcommunity?

Whatthreethingsneedtobeputinplacetocreatestrongerpartnershipsthatimprovepopulationhealth?

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AboutYourPresenterTinaNazier,MBA

DirectorofStrategicAlignment,HealthCarePractice

715.858.6640

tnazier@wipfli.com

Leaderswithinhealthcareorganizationsarekeenlyawarethereisalwaysahigherleveltheyneedtoachieve,bothpersonallyandorganizationwide.Yetansweringthe“howto”questioneludesmanyofthem.AsaleaderwithinWipfliLLP’shealthcarepractice,Tinaprovidesspecificanswerstothosequestionsanddrawsouttheinitiative,strategicthinking,andingenuitythathealthcareexecutivesneedtopropelboththemandtheirorganizationstothenextlevel.Tinadrawsuponover20yearsofexperienceinleadership,organizationalandculturaldevelopment,strategy,andoperationalimprovementstohelpexecutivesbreakthroughthebarriersthatpreventthemfromreachingtheirfullpotential.

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Tina’sBestBookListTina M Nazier, MBA | Director, Health Care Strategic Alignment | Wipfli LLP

Office: 715.858.6640 | Cell: 715.579.6562 3703 Oakwood Hills Parkway, Eau Claire, WI 54702-0690

wipfli.com/healthcare

Leadership

1. HowtoIdentifyandMasterChange,RobertIan.Builtonthepremisethatwealreadyhavetheanswerforhowtoovercomeanychallengeorprobleminourlives,wejustneedtodecodeit.Quickreadtoinspirereachingbeyondthecomfortzone.

2. LeadingStrategicChange–BreakingthroughtheBrainBarrier,BlackandGregersen.Premiseistochangetheorganization;wefirstneedtochangeasindividuals.Identifiesthethreebrainbarriers(failuretosee,failuretomove,andfailuretofinish)andprovidestoolsforhowtoovercome.

3. HardwiringExcellence,QuintStuder.Well-knownhealthcarechangeagentfocusedonchangingcultureinanorganization.

4. ResultsthatLast,QuintStuder.Thisbookisspecificallyabouthardwiringbehaviorstoensureorganizationalsuccess.

5. Don’tKilltheMessenger,KathrynJeffers.Funquickbookletthatprovidesgoodtipsforhowtomanageworkplaceconflict.Alsooutlinesthe13dangersinaddressingworkplaceconflictandhowtoovercomethem.PartoftheBreakingtheRulesseries.

6. TheFiveDysfunctionsofTeam,PatrickLencioni.AbsolutelythebestteamdysfunctionbookIhaveread!Writteninafablesoit’slight,funandveryinsightfulonwhyteamsfailandhowtoovercomethis.Thisshouldberequiredreadingforanyleadershipteam.

7. OvercomingtheFiveDysfunctionsofTeam,PatrickLencioni.NowtheworkbookonhowtoovercometheFiveDysfunctionsofTeam–Iaminheavenwiththisone!Iamdefinitelyusingtheseconceptsincoachingteamsandindividuals!

8. ReengineeringManagement,JamesChampy.SequeltoReengineeringtheCorporation–thescienceofreengineering.Providessimpleguidelinestolead,organize,inspire,deploy,measure,andrewardinareengineeredorganization.

9. TheNewStrategicSelling,Heiman,Sanchez.Acollectionofpersonalmanagementtoolsandprocessestobemoresuccessfulatclosingthesale.Researchin100sofworldrenownedcompaniesaddstothecredibilityofthisapproach.

10. Execution,TheDisciplineofGettingThingsDone,BossidyandCharan.BossidywastheCEOthatturnedaroundGeneralElectric.Hisdisciplinedapproacharoundexecutionwascriticaltotheorganization’ssuccess.Hetalksaboutunderstandinghowtolinktogetherpeople,strategy,andoperations–thethreecoreprocessesofeverybusiness.Manyorganizationsfailbecausetheyhaveexecutionattentiondeficitdisorder.

Tina’sBestBookList

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Strategy

1. TheBalancedScorecard,KaplanandNorton.Foundationalresourcefordevelopingstrategythatincorporatesabalancedapproachtakingintoaccountallaspectsofstrategy(financial,customer,Internalprocesses,andlearningandgrowth).Discussesthefivemanagementprinciplestobecoming“strategyfocused”,andmeasuring/managingstrategy.

2. StrategyMaps,KaplanandNorton.Explainstheimportanceofbeingabletovisuallytellthestoryofyourstrategy.Definestheprocesstodevelopeffectivestrategymaps.

3. BalancedScorecardStepbyStep,PaulNiven.FurtherdefinesthecreationofabalancedscorecardstrategyinalittledifferentwaythanKaplanandNorton.

4. BalancedScorecardDiagnostics,PaulNiven.Anothergoodstrategytoolthatdefinesdeveloping,training,assessing,andpersonalizingyourbalancedscorecard.

5. StrategicPerformanceManagement,BernardMarr.Sharestheconceptsofclarifyingstrategicpurpose,values,andgoalsandhowtomanageperformancerelatedtothis.

PersonalEffectiveness

1. CrucialConversations,Patterson,Grenny,etal.Probablythebestpersonaleffectiveness“corefoundationskillbuilding”bookI’veread.IapplythisineverythingIdopersonallyandprofessionally!Providesaskill-basedapproachforhowtoholdanyconversationwell.ExcellentCDseriesavailablealso.IhavelistenedtotheCDsmorethanadozentimesinthepast10yearsandhavepickedupanewthoughteverytime.

2. CrucialConfrontations,Patterson,Grenny,etall.NextlevelofCrucialConversationsthatprovidestheframeworkforholdingothersaccountableforresultsaftercrucialconversationshaveoccurred.CDseriesalsoavailable.Greatforresolvingongoing,consistentperformanceissues.

3. Influencer,Patterson,Grenny,etal.AnothergreatreadfromtheauthorsofCrucialConversationsandConfrontationsthatusesconceptsofbothofthesebooksandtakesittothenextlevelofapplyingthemintothe“SixSourceInfluenceModel”.Thisisa“mustread”foranyonetryingtofigureouthowtogetbetterresults(orwhyyouseempermanentlystuckinanything).Astepbystepskillbasedapproachtousingallsourcesofinfluence–notjustpersonalknowledgeorskill.Discussesimportanceofhowtobringthesocialandenvironmentalforcestogetherwithpersonalskillandwilltocreateadynamicplantogetbetterresults.Iusethisconstantlyinleadershipcoaching!

4. ChangeAnything,Patterson,Grenny,etall.Takestheconceptofthe“SixSourceInfluenceModel”andteachespracticalapplicationtofivemajorchangeeffortsmanyofuswouldliketobebetterat:careerprogression,weightloss,financialfitness,addictions,relationships,andfinally–ifyouhaveanyenergyleftaftercoveringallofthese–yes–theywillhelpyou“changetheworldJ”.Outstandingreadthatgoesquicklyifyou’vereadandunderstandthe“SixSourceInfluenceModel”.

5. LeadershipandSelfDeception,TheArbingerInstitute.Delightfultaleofhowwestartwithourselvestodevelopsome“outofthebox”thinkingonwhywearen’tsuccessfulinourleadershipefforts(agreatpersonaleffectivenesstoolalso!)SomesimilarconceptstoCrucialConversations.

6. TheAnatomyofPeace,TheArbingerInstitute.Anothergreattalethattakesthe“outofthebox”experiencetoaverypersonallevel.Itshiftsthinkingfromfocusingonwhat’sgoingwrongtohelpingthingsgoright.

7. RocktheBoat:HowtoUseConflicttoHealandDeepenYourRelationships,ResmaaMenakem,MSW,LICSW.Someofthebest–verydirect-relationshipadviceI’veread!Averydowntoearthandmatteroffactauthorthatfocusesonusingconflict(notavoidingit)tocreateanemotionaltransformationthatresultsinagreater,morematureintimacy;adeepertrust;andastrongerbond.Anditallstartswithme.Amustreadforanyrelationship!

8. Co-ActiveCoaching,Kimsey-House.Thelatestincoachingtechniquestotransformorganizationsinprofessionalbusinessenvironments.

Tina’sBestBookList

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9. HappinessisanInsideJob,SylviaBoorstein.Theresponsibilityofstayingengagedinlifeandkeepingourselveshappyisours.Theconceptofequanimitystruckachordwithme.

10. PersonalStylesandEffectivePerformance,MerrillandReid.Basicconceptsofwhywebehavethewaywedoandhowtoharnessthepowerofbehaviorstocreatesuccessfulrelationshipsandoutcomes.NiceprecursortounderstandingourPredictiveIndexprofilingconcepts.

11. TheFiveLoveLanguages,Dr.GaryChapman.Hadtothrowthisbookineventhoughit’sapersonalrelationshipbook(althoughweallknowpersonalrelationshipsimpactourprofessionallives).Excellentbookthatclearlydefineswhatlovelanguageeachofusneedstofeelfulfilled.Takesalloftheconfusionoutofhowtoshowlovetoothersinawaythattheywanttoreceiveit-genius.SimpleconceptsIwishsomeonewouldhavedefinedformewhenIwasfirstinarelationship!It’sgreatforsingles,marriedcouples,kids,anyone.Ilovetheassessmentattheendthathelpedmeandmyspousedetermineourownlovelanguages(andalsouseditformykidsandtheirsignificantothers-amazing).Ifyou’reinarelationship,readitwithyoursignificantother.IlaughedmywaythroughpartsofitasIrealizedhowIcouldhaveputmyselfinanyoneofthescenarios.Simple,insightful,fun!

12. TheFiveLanguagesofApology,Dr.GaryChapman.Yetanotherbookwithfiveeasyconceptstohelpusbemoreeffectiveinourrelationships–personalandprofessional.Whydosomethinkourapologiesaresuperficialorinsincere?Thisbookhastheanswer.Greatresourcetouseinanysetting.

13. GettingtoYes:NegotiatingAgreementWithoutGivingIn,FisherandUry.BothauthorsareHarvardprofessors–FisherteachesnegotiationatHarvardLawSchoolandUryistheAssociateDirectorofHarvardNegotiationProject.Light,quick,easyreadthathasasimilartakeontheCrucialConversationsskillsbutalsogoesintohowtogetthroughwhensomeonepullsrankonyou,whentheypulldirtytricks,andtogetfolksplayingwhentheydon’twanttoplay.ThiswasrequiredreadingforallleadersatMayo.

14. TheSevenHabitsofHighlyEffectivePeople,StephenCovey.Coveyisaniconintheworldofpersonalandprofessionaleffectiveness.Thisishisprimaryfoundationalbookthatsharestheconceptsaroundhowtotakecontrolofyourlifetoimproveeffectivenessandexperiencegreaterfulfillment.ThiswasrequiredreadingandcompetencybasedtrainingforMayoleaders.

15. The8thHabit,StevenCovey.FifteenyearsafterhisSevenHabitsbookwaspublished,Coveyfelttheneedtoapplyittocurrentlifeissues.Inthe“knowledgeworker”age,wenolongercansettleforjusteffectiveness.Weneedtomovetogreatness–newmindset,newskillset,newtoolsettoachievegreatness.

16. TheUntetheredSoul;TheJourneyBeyondYourself,MichaelASinger.Acompellingbookthatgetstothedepthsofyoursoul,whoyouare,andhowyoucantrulyfreeyourselffromyourinternalpsycheinordertofindhappinessandpeacebeyondyourboundaries.Excellent,deep,insightful,inspiringread!Forthosewhohavenotexploredtheselfandpsyche,it’sabitcomplex.Ihadtore-readafewsectionstocompletelyunderstandtheconceptbutwellworththeeffort.Inspiringandfreeing!

17. WhoMovedMyCheese,SpencerJohnson,M.D.Simple,short,fun,parablethataddresseswhatwewantinlife(thecheese)andhowtonavigatethemazetogetit.Goodbookforhelpingdealwithchangetohavelessstressandmoresuccessinyourpersonalandprofessionallife.