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PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication and Information System Annual Report 2004/05 58

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Page 1: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

PART 4: HUMAN RESOURCE OVERSIGHT REPORT

TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS

Government Communication and Information System

Annual Report 2004/05

58

Page 2: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

TABLE 1.1 MAIN SERVICES FOR THE SERVICE-DELIVERY IMPROVEMENT AND STANDARDS (CONTINUES)

59

Page 3: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

TABLE 1.1 MAIN SERVICES FOR THE SERVICE-DELIVERY IMPROVEMENT AND STANDARDS (CONTINUES)

Government Communication and Information System

Annual Report 2004/05

60

Page 4: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

TABLE 1.1 MAIN SERVICES FOR THE SERVICE-DELIVERY IMPROVEMENT AND STANDARDS (CONTINUES)

61

Page 5: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

TABLE 1.2 CONSULTATION ARRANGEMENTS FOR CUSTOMERS

Government Communication and Information System

Annual Report 2004/05

62

Page 6: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

TABLE 1.2 CONSULTATION ARRANGEMENTS FOR CUSTOMERS (CONTINUES)

63

Page 7: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

TABLE 1.3 SERVICE-DELIVERY ACCESS STRATEGIES

Government Communication and Information System

Annual Report 2004/05

64

Page 8: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

TABLE 1.4 SERVICE INFORMATION TOOL

TABLE 1.5 COMPLAINTS MECHANISM

65

Page 9: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

Government Communication and Information System

Annual Report 2004/05

66

Page 10: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

67

Page 11: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

Government Communication and Information System

Annual Report 2004/05

68

Page 12: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

69

Page 13: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

Government Communication and Information System

Annual Report 2004/05

70

Page 14: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

71

Page 15: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

Government Communication and Information System

Annual Report 2004/05

72

Page 16: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

73

Page 17: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

Government Communication and Information System

Annual Report 2004/05

74

Page 18: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

75

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Government Communication and Information System

Annual Report 2004/05

76

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77

Page 21: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

Government Communication and Information System

Annual Report 2004/05

78

Page 22: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

79

Page 23: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

Government Communication and Information System

Annual Report 2004/05

80

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81

Page 25: PART 4: HUMAN RESOURCE OVERSIGHT REPORT€¦ · PART 4: HUMAN RESOURCE OVERSIGHT REPORT TABLE 1.1 MAIN SERVICES FOR SERVICE-DELIVERY IMPROVEMENT AND STANDARDS Government Communication

Government Communication and Information System

Annual Report 2004/05

82

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83

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Government Communication and Information System

Annual Report 2004/05

84

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85

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Government Communication and Information System

Annual Report 2004/05

86

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Government Communication and Information System

Annual Report 2004/05

88

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