part 4: futurem: future face of digital business by david cancel

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Lifecycle Marketing The Future Face of Digital Business Cambridge, MA, October 2010 David Cancel

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Part 4 of FutureM: The Future Face of Digital Business, with guest speaker David Cancel of Performable outlines how to market your organization and define good quality metrics.

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Page 1: Part 4: FutureM: Future Face of Digital Business by David Cancel

Lifecycle Marketing

The Future Face of Digital BusinessCambridge, MA, October 2010

David Cancel

Page 2: Part 4: FutureM: Future Face of Digital Business by David Cancel

The Future of Online Marketing is Now

Page 3: Part 4: FutureM: Future Face of Digital Business by David Cancel

Online Marketing Paradigm Shift

Outbound• “Visitors” not People• Display & Search Advertising• What’s a Conversion?• Website• Get more Pageviews

1st Generation

Page 4: Part 4: FutureM: Future Face of Digital Business by David Cancel

Online Marketing Paradigm Shift

Outbound• “Visitors” not People• Display & Search Advertising• What’s a Conversion?• Website• Get more Pageviews

1st Generation

Inbound• “Leads” not People• Content Generation• SEO Black Magic Hacks• Convert via Brute Force• Acquisition not Conversion• Website + Social Media• Get more Leads

2nd Generation

Page 5: Part 4: FutureM: Future Face of Digital Business by David Cancel

Online Marketing Paradigm Shift

Outbound• “Visitors” not People• Display & Search Advertising• What’s a Conversion?• Website• Get more Pageviews

1st Generation

Inbound• “Leads” not People• Content Generation• SEO Black Magic Hacks• Convert via Brute Force• Acquisition not Conversion• Website + Social Media• Get more Leads

2nd Generation

Lifecycle• People & Customers• Your Brand is Everywhere• The Message is the Product• Service not Marketing• Referrals not Affiliates • Conversion not Acquisition• Get more Customers

3rd Generation

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Marketing 1.0: Outbound Marketing

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Marketing 1.0 Outbound Marketing

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Marketing 1.0 Outbound Marketing

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Marketing 1.0 Outbound Marketing

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Marketing 1.0 Outbound Marketing

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Marketing 2.0: Inbound Marketing

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Marketing 2.0 Inbound Marketing

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Marketing 2.0 Inbound Marketing

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Marketing 2.0 Inbound Marketing

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Marketing 2.0 Inbound Marketing

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Marketing 2.0 Inbound Marketing

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Marketing 2.0 Inbound Marketing

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Marketing 2.0 Inbound Marketing

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Marketing 3.0: Lifecycle Marketing

Page 20: Part 4: FutureM: Future Face of Digital Business by David Cancel

Marketing 3.0 Lifecycle Marketing

by Kathy Sierra

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Marketing 3.0 Lifecycle Marketing

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Marketing 3.0 Lifecycle Marketing

PassionateCompany

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Marketing 3.0 Lifecycle Marketing

PassionateCustomer

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Marketing 3.0 Lifecycle Marketing

PassionateService

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Marketing 3.0 Lifecycle Marketing

by Joshua Porter

InboundMarketing

LifecycleMarketing

Outbound Marketing

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Lifecycle Marketing: Get Started

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Components of Lifecycle Marketing

CustomerAnalytics

RelevantMarketing

CustomerService

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Customer Analytics

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Relevant Marketing

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Customer Service

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Happy Customer