parsec services and products
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PARSEC TELESYSTEMS
PRIVATE LIMITED
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• Custom applications
• Application integration
• Connectors
• Productized applications
• Custom applications
• Application integration
• Connectors
• Productized applications
Cisco collaboration products
Cisco collaboration products
Cisco tools/APIs/ SDKsCisco tools/APIs/ SDKs2
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Cisco WebEx API skills Existing
Cisco Unified Presence Server (CUPS) SOAP APIs
Existing
Cisco Administration XML (AXL) APIs skills Existing
Cisco Unified Routing Rules Interface (CURRI) Existing
XML Based Cisco IP Phone Applications’ skills Existing
Cisco JTAPI Based Applications’ skills Existing
Cisco Jabber Web SDK Existing
Cisco Jabber Video APIs/SDK (New) Added
Integration for electrical device control Coming Soon!
Mobility Applications for iPad/iPhone(iOS) and android
Coming Soon!3
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1. MARS text broadcast application2. MARS voice broadcast application3. MARS digital album application*4. MARS PC sync application (for EM users)5. MARS visitor verification application6. MARS RSS flash application7. MARS phone lock application8. MARS whisper application9. MARS caller details application10. MARS MeetMe authentication-cum-scheduling application11. MARS corporate logo application12. MARS advanced directory search (ADS) application13. MARS remote phone diagnostic application14. MARS auto-provisioning remote de-provisioning application
`MARS’ Ready-To-Use IP telephony Applications
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Parsec’s CURRI based IntelliCall Application Suite
Outbound Call Handling Apps
Outbound Do Call List ( white List)
Outbound Do Not Call List ( black List)
Outbound Blocker
Play Media File
Outbound Divert
Outbound Notify
Inbound Call Handling Apps
Inbound Blocker
Inbound Divert
Inbound Notify
INTELLICALL Applications for Contact Centres
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•Customized application which integrates with Active Directory, WebEx Meeting Center & SAP_HR module.•WebEx training administrator is enabled to schedule WebEx training sessions for Training catalogues defined in SAP-HR module.•WebEx training administrator can attach users present in organization active directory as attendees for the session•At the end of day the data of conducted WebEx training sessions passed on to the SAP-HR module
Case Study On WEBEX-SAP Integration For AVEA
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Parsec one of 8 Early adaptor program(EAP) participants worldwide for this SDK
Jabber Web SDK can be used to integrate Cisco UC capabilities into any web application.
It can be used to incorporate voice, video, instant messaging (IM), presence, voice messaging, and conferencing capabilities
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Cisco Jabber Web SDK
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JABBER INTEGRATION USE CASE FOR BANK KIOSK
Jabber Use Case for Home Healthcare
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PORTALTALK
Jabber powered intranet portal
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More Jabber Use Cases Envisaged
Job portals. E-governance portals. Marriage portals. Travel portals. E-trade portals. ……….
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Typical Customer Pain Points EOS issues - applications need migration to another platform
Features un-available now - a certain feature is not supported in the version supplied
Mix and match issues - when the system architecture does not consist of all Cisco items- maybe has Polycom or Lync phones or different PBXs other such combinations
Complex application integration - it turns out to be more complicated than envisaged during presales stage
Contract feature/functionality compliance issues - when previously agreed upon features not delivered
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Links to Jabber Use Case Videos
http://www.youtube.com/v/k07wTMlYkvA (bank kiosk)
http://www.youtube.com/v/ahkQStvV_hs (home healthcare)
For more details and updates, please visit www.parsec-tech.comFollow us on Twitter : @ParsecTelesyste Facebook : ParsecTelesystems