INFORMATION FOR OUR GUESTS WITH

COGNITIVE DISABILITIES

Gardaland S.r.l. Via Derna, 4 37014 Castelnuovo del Garda VeronaInfo Line: +39 045 6449777,+39 045 6449555

www.gardaland.it

Gardaland is the largest Amusement Park in Italy. And its magic touches absolutely everyone, adults and children alike. Are you ready to experience it? In this guide you will find some important information that will help you organise your visit to the Park. Read it carefully! Whether you are coming on your own, with your family or a group, plan your visit to the Amusement Park well and in advance. As soon as you arrive, go to the WELCOME DESK (next to the entrance castle), our welcome point for guests with special needs: our STAFF will be available to answer all your questions and to advise on the rides accessible for you according to your needs.You might also receive the exclusive access card.

ParkingGardaland parking lot has parking spaces reserved for guests with disabilities. At the Park entrance, the European Card and an identification document of the disabled person are requested. The person with disability must be on board the vehicle. In this way, free entry to the parking lot will be granted and the specific token to access the reserved area will be given.

Welcome DeskEntering the Park is more comfortable, simpler and faster. Follow the signs to get to the WELCOME DESK reserved for guests with special needs (the entry is next to the entrance castle). Here, you will be able to buy the ticket and pick up the access card to the rides once you submit the proper documentation certifying your health condition. People with disabilities who cannot access the rides/attractions by themselves go in free of charge. The accompanying person is required to purchase a ticket at a discount rate. Whereas self-sufficient disabled people are given the benefit of a ticket at a discount rate. Do not be afraid to ask! Our STAFF will be available to answer all your questions. For any other need you may have during your visit to the Park, you can go to one of the following information points:Info Welcome, Info Castello, Info West e Info Souk, which are marked in the map with an

Wheelchair rentalSome manual wheelchairs are available. They can be rented at the Welcome Info office. There is a limited number available and you cannot make bookings in advance. To make use of this service, your ID will be requested.

ToiletsGardaland toilets have spaces reserved for guests with disabilities, and they are marked with the symbol

First Aid StationInside the Park, there is a First Aid Health Centre, which is marked in the map with the symbol . The facilities have qualified medical Staff that provide the necessary treatment in case of an emergency. You can keep medicines in the fridge.

Shows and meeting with Prezzemolo.The theatres in which the shows are staged have seats reserved for our guests with disabilities. However, it is advisable to arrive at the entrance of such theatres well in advance the set start time. The places where to meet Prezzemolo are accessible to everyone. Check the specific map to choose the time that best suits your visit to the Park.

Useful Informations

ShopsPoints of sale are accessible to everyone. Contact the Staff of each individual shop for any need you may have.An Easy Shopping service is available: we will be the ones in charge of delivering all your purchases made in any shop of the Park before 4 p.m., directly to the Adventure Store, in the parking area, where you will be able to pick them up from 4.30 p.m. on at no extra charge. In the Magic Night period, an evening delivery is also scheduled starting at 10 p.m. for any purchases made between 4 p.m. and 9.30 p.m.

RestaurantsAll restaurants are accessible. Contact our Staff to be advised on the selection of our dishes. We recommend: Ristorante Aladino Locanda Corsaro Trattoria del Capitan Hook Sushi Restaurant Pizzeria Saloon

Check our guide to choose the offer that best suits your requirements and dietary needs.

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2016

WELCOME TO GARDALAND

RID

E ACCESS FA

CILITA

TION

So that you can enjoy the rides without w

aiting for too long, the Park gives those guests with special needs an access card to be show

n to our Staff every time you w

ant to use a ride.The card is strictly personal, and guests m

ay also be asked to show their ID

together with the card. In case of im

proper use, the access card can be revoked. If the card holder does not intend to use the ride, his/her com

panions shall have to respect the regular queue in order to access such ride. There are 2 types of Access Cards: the Priority Card

and the Easy Access Card.

PRIO

RITY

CA

RD

This card offers the card holder and his/her companions a specific and priority access, though not necessarily im

mediate. A

n identification document m

ust be exhibitedto get this card. M

aximum

number of com

panions allowed for each card: 1 adult and 3 children (up to 10 years old).

EASY

ACCESS C

ARD

This card gives the holder and his/her companion facilitated or specific access but not priority access. The card is given to those people w

ho are suffering from a tem

porary crippling disease due to w

hich they cannot stay on their feet for a long time (e.g. to pregnant w

omen and to people w

earing a cast in the lower lim

bs). A m

edical certificate and an identification docum

ent must be exhibited to get this card. M

aximum

number of com

panions allowed for each card: 1.

ACCESSIBILITY PICTOGRAMS

Ride with complex and long evacuation phasesin case of stop due to technical reasons.

Guests with epilepsy, photosensitivity and who suffer from claustrophobia: pay utmost attention to the rides with this symbol.

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NEW MAGGIO

NEW MAGGIO

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Ride not accessible to Guests with heart andhypertension problems.

KEY

Welcome Desk

Information offices

ATM

Toilets

Luggage storage

Wheelchair rental

Restaurants

First Aid Station

YOUR SAFETY COMES FIRSTRemember that the access modes (maximum number of people in the trail for each single lap, specific vehicles, etc.) may vary depending on the type of ride. Therefore, we inform you that our STAFF must always evaluate whether your morphology, the configuration of seats and holding devices or the evacuation procedures in case of emergency enable you to use the ride in total safety or not. Whenever any of these essential safety conditions are not granted, you may be forbidden to access the ride. If your disability cannot be seen, please point it out to us. Even though our Staff are prepared, they cannot know your health condition unless you provide such information, and cannot guarantee you and your family the maximum safety levels. Conditions for accessibility of rides may be modified without prior notice (for example, in case of bad weather and/or due to technical reasons). Finally, to safeguard your health and wellbeing, please observe the Park internal rules and follow all instructions given by Gardaland Staff. The key on the flap of this guide and the pictograms next to the attractions will aid you to find your way during your visit to the Park. Attention: for safety reasons, those Guests with reduced mobility, those who are visually impaired or blind, and those with cognitive disability must be accompanied by an adult.

Carousel with slow rotation of the raised platform and shuddering movement of some characters.For preferential access, stay near the control cabin.

On board small sailing boats for children with lifting and lateral rolling movements. For preferential access, stay to the right of the access queue.

Min. height: 110 cm. Max. height: 200 cm.Children under 130 cm tall must be accompanied

ACCESSIBLE RIDES

1 PREZZEMOLO LAND

TRANSGARDALAND EXPRESS

GIOSTRA CAVALLI

FUNNY EXPRESS

DOREMIFARM

ALBERO DI PREZZEMOLO

VOLAPLANO

BABY PILOTA

BABY CORSARO

SALTOMATTO

BABY CANOE

BABY CAVALLI

FLYING ISLAND

MR PING’S NOODLE SURPRISE (From May)

SUPERBABY

PETER PAN

Very colourful playground with slides, trampolines, seesaws and exciting water games.

Ride on board a train on tracks going through a section of the Park, with elevated sections.For preferential access, stay next to the departure station.

Ride on board a small train for children, with setting dedicated to confectioner elves.For preferential access, stay to the left of the access queue.

It’s our mascot House, with several floors and rooms, with ascent and descent only by means of staircases.

Ride on board a small tractor in a farm, with lots of animals and singing friends. For preferential access, stay near the exit.

Raised monorail; on board small funny airplanes which run through the Fantasy Kingdom. For the transfer from the wheelchair, stay near the exit. Preferential access through the Express lane, next to the regular queue.

On board small planes for children with rotating and lifting movements. For preferential access, stay to the right of the access queue.

Ride on small steeds for children, with slow rotating motion. For preferential access, stay to the right of the access queue.

Panoramic island that reaches a height of 50 m, with lifting, descent and rotation with slow motion.For access with wheelchair, stay in the exit area.

On bard revolving gondolas, with rotating motion of the raised platforms at gradually increasing speed. For preferential access, stay at the exit area.

Carousel for children with slow rotation of the raised platform. For preferential access, stay at the entrance area.

On board small sailing boats with rotating motion at gradually increasing speed. For preferential access, stay at the exit area.

For safety reasons, access to the rides is subject to restrictions mostly related to physical parameters and health conditions. These include age, height, heart and spine problems, physical sensory and cognitive limitations.Below you find the list of all the accessible rides according to your disability (other pictograms and their descriptions are next to the map). Reserved entrance is only for access card holders. When you arrive at the entrance of the ride and of the q-line, let our Staff recognise you: they will be happy to welcome you as soon as possible!

FANTASY

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On board a small craft along a tower, which goes up and down jerkily. For preferential access, stay to the right of the access queue.

On board a canoe for children with slow rotating motion. For preferential access, stay to the right of the access queue.

FANTASY

ADVENTURE

ADRENALINE

Max. height: 140 cm.

Children under 120 cm tall must be accompanied.

Children under 105 cm tall must be accompanied.

Children under 105 cm tall must be accompanied

Children under 105 cm tall must be accompanied

Children under 105 cm tall must be accompanied

Forbidden for children older than 10 years old

Min. height: 100 cm. Children younger than 10 years old must be accompanied

Min. height: 110 cm. Children younger than 8 years old must be accompanied

Children under 100 cm tall must be accompanied

MAGIC HOUSESeated on a gondola, locked inside a room, with very intense rotating and oscillating movements. Preferential access through the Express lane.

30 Children under 120 cm tall must be accompanied

20 KUNG FU PANDA MASTER (From May)

JUNGLE RAPIDS

I CORSARI

RAMSES: IL RISVEGLIO

FUGA DA ATLANTIDE

MAMMUT

COLORADO BOAT

Roller-coaster for families, with soft ascends, hairpin bends and free rotation of the vehicles. Preferential access through the Express lane, next to the regular queue.

On board a rubber dinghy on the rapids of a river, among cascades, turbulence, sudden changes of direction, whirlpools and splashes. Preferential access through the Express lane, next to the regular queue.

Dark ride with special effects, on board a boat with pirate setting, between battles and daily life scenes. For preferential access, ask the operator at the entrance of the external galleon.

Interactive dark ride on a vehicle, with special effects and in an Ancient Egypt setting. For access with wheelchair, stay in the Express lane at the entrance of the attraction.

On board a vessel along a themed canal, with steep ascents and breathtaking descents. Preferential access through the Express lane, next to the regular queue.

Roller-coaster for families, with soft ascends, moderate accelerations and fast bends. For the transfer from the wheelchair, stay at the exit area; preferential access through the Express lane, next to the regular queue.

On board a vessel along a raised canal, with steep ascents and breathtaking descents. Preferential access through the Express lane, next to the regular queue.

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Min. height: 100 cm. Children under 130 cm tall must be accompanied

- Min. height: 110 cm. Children under 130 cm tall must be accompanied

Min. height: 100 cm. Children under 130 cm tall must be accompanied

Children younger than 8 years old must be accompanied

Min. height: 120 cm. Max. height: 190 cm.

Children under 110 cm tall must be accompanied

Children younger than 10 years old must be accompanied

Small roller-coaster for families, with soft ascends and fast bends. For the transfer from the wheelchair, stay at the exit area. Preferential access through the Express lane, next to the regular queue.

17 MONOROTAIA

L’ERA GLACIALE L’ESPERIENZA 4D

ORTOBRUCO TOUR

On board a small panoramic train on a raised monorail. For preferential access, make the regular queue to reach the departure station.

Multi-sensorial cinema with special effects. Preferential access through the Express lane, next to the regular queue.18

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Not recommended for children younger than 6 years old.Children under 120 cm tall must be accompanied

ENJOY YOUR DAY!

Children younger than 10 years old must be accompanied

Mobile charging station