parcel shipping 2014 survival guide: pitney bowes webinar oct. 15, 2013
DESCRIPTION
The parcel industry is constantly changing. From big changes in how the USPS wants you to process packages, to rate changes by the private carriers, to new ways companies are fulfilling and communicating with customers, 2014 promises new products, services – and rules and regulations – you need to know to remain competitive. This webinar is for any organization that does any shipping at all!TRANSCRIPT
John J. Kruzan Pitney Bowes, Distribution Solutions
October 15, 2013 2 The Mail and Shipping Summit
Your Presenter
John Kruzan is in charge of the Transportation Management Solutions Marketing at Pitney Bowes. John’s background in transportation management includes his role as Director of Strategic Partners and Business Development at DHL Express and Manager of Ecommerce at Airborne Express. In these various roles, John designed, developed and implemented new products and sales programs for the business and consumer segments. His in-depth understanding and hands-on experience with technical applications, Ecommerce platforms, internet marketing tactics and analytics help guide businesses of all sizes to the best transportation management solutions.
October 15, 2013 3 The Mail and Shipping Summit
Agenda
The Changing Parcel Shipping Landscape
Managing to Crisis – The GRI
Survival or Adaptation
Reducing Costs and Increasing Efficiency with Technology
Carrier Technology: IM®pb
Pitney Bowes Distribution Solutions
October 15, 2013 4 The Mail and Shipping Summit
Noah Webster
change /CHanj/
verb
1. Make or become different.
2. Take or use another instead of…
October 15, 2013 5 The Mail and Shipping Summit
2008 2013
Parcel shipping industry has seen quite a bit of change
October 15, 2013 6 The Mail and Shipping Summit
2008 2013
Private Parcel Carriers
October 15, 2013 7 The Mail and Shipping Summit
2008 2013
Changes in the USPS
-$36.1B
Source USPS
October 15, 2013 8 The Mail and Shipping Summit
2008 2013
Regional Carriers
October 15, 2013 9 The Mail and Shipping Summit
2008 2013
New Products and Services
October 15, 2013 10 The Mail and Shipping Summit
2008 2013
+30%
Year
Perc
en
t In
cre
ase
Source AMF Logistics (Logica), 2012
Average increase in Parcel Shipping by National Carriers
2008 2013
October 15, 2013 11 The Mail and Shipping Summit
The 2014 Landscape
General Rate Increase (GRI) The impact to base rates and accessorial fees
announced annually by both Parcel and Freight
carriers
Generally, represents an increase in in both base
and fees
FedEx Express has already announced a 3.9%
express increase, with no offset for the fuel
surcharge
Over 5% increase on Deferred Products
Over 8% increase on Fees
October 15, 2013 12 The Mail and Shipping Summit
The 2014 Landscape
Stop managing to the crisis of the GRI
There is a better way
October 15, 2013 13 The Mail and Shipping Summit
The REAL problem with shipping
Carrier rates rise every year…however:
Lack of visibility
Inability to effectively manage rates
No shared information
Inability create meaningful benchmarks
No enforceable business rules
October 15, 2013 14 The Mail and Shipping Summit
adapt /a-dapt/
verb
1. make (something) suitable for a new
use or purpose; modify.
2. become adjusted to new conditions.
Don’t just survive…thrive
Charles Darwin
October 15, 2013 15 The Mail and Shipping Summit
• Single
• Multiple
• Regional
• Courier
Carriers
• Fully accessible
• 100% Compliant
• Contracts
Rates • Authorization
• Services
• Visibility
• Integration
Business Rules
• Monthly Accounting
• Meaningful benchmarks
Monitoring
What we call…
Workflow: the sequence of processes through which a piece of work passes
from initiation to completion
Automatation
October 15, 2013 16 The Mail and Shipping Summit
Only integrated Parcel Management solutions In
form
ati
on
P
roc
es
se
s
Pe
op
le
Procurement
ERP WMS Financial
Employees
Management
Customers
Engineering &
Manufacturing
Receive, Stock,
Fulfill & Ship
Finance, Billing,
A/R, & A/P
Customer
Service
Purchasing &
Supplier Mgmt.
Suppliers
Carriers
Transportation Information Integration
Can automate workflow
October 15, 2013 17 The Mail and Shipping Summit
Integrated technologies
Parcel Management solutions can pull these disparate systems and people together
On average, only approx. 30% of companies employ any transportation technology
According to the ARC Research Group, utilizing a transportation technology will lower transportation costs
through better visibility, control and benchmarking of carrier costs and performance
October 15, 2013 18 The Mail and Shipping Summit
Like a microscope of your whole business
Analysis,
Reporting,
KPIs
Business Rules Audit and
Settlement
Shipment
Documentation
Shipment
Rating
Consolidation
Service Type
As important for “desktop” shippers as production shippers
Carrier
Management
Even small businesses are benefiting from improved technology and deployment methods, like SaaS
October 15, 2013 19 The Mail and Shipping Summit
Using technology to increase efficiencies and decrease costs
It must be integrated
It is not an isolated exercise…
It must be strategic
It must be comprehensive
It must be collaborative
October 15, 2013 20 The Mail and Shipping Summit
New IMpb Barcode
Carriers are improving their technology and networks as well
October 15, 2013 21 The Mail and Shipping Summit
New IMpb Barcode
Delivery Confirmation is now USPS Tracking
Offers better visibility, and control over shipments
Will allow USPS to act like private carriers
Domestic items typically receive the following types of events, such as Time in Transit, Out for Delivery and Final Delivery or Notice of Left
This will allow the USPS to better monitor and ultimately improve transit times across their network
October 15, 2013 22 The Mail and Shipping Summit
New IMpb Barcode
Allows serial numbers up to 14 digits to maintain barcode uniqueness
Longer serial numbers enable customers
to incorporate order or reference numbers within the tracking barcode
– Reduces multiple barcodes on package
– Saves printing toner/ink when barcodes combined
– Potential to simplify operations and improve customer service
Single file version supports all products and file versions 1.7 and 2.0 support International Packages in eVS and electronic customs data
October 15, 2013 23 The Mail and Shipping Summit
Fortune 500 Company
$4.9 billion in Annual Revenue
2 Million Customers
28,700 Employees
Offices in over 100 Countries
Pitney Bowes
October 15, 2013 24 The Mail and Shipping Summit
ARC Advisory Group Names Pitney Bowes #1 Transportation Management System Supplier
Thur April 28 2011 8:30am EST
STAMFORD, Conn.--(Business Wire)--Pitney Bowes Inc. (NYSE: PBI), announced today that it has been named the leading global supplier of transportation management systems for the fifth consecutive year, according to a Transportation Management Systems Worldwide Outlook study by ARC Advisory Group.
Ranked among top 150 global software companies
Dominant parcel management software provider (56% share)
28 years experience; multi-carrier shipping systems
Financial services, including shipping payments solution
The Pitney Bowes you may not know
October 15, 2013 25 The Mail and Shipping Summit
Solutions for our Clients
XPRESS
October 15, 2013 26 The Mail and Shipping Summit
Solutions for our Clients
October 15, 2013 27 The Mail and Shipping Summit
Solutions for our Clients
XPRESS • For small or mid-market shippers • Perfect for <50 shipments/day • Multi-carrier • Meter Integration
• Mid- to large-shippers • Target shippers with over 50 shipments/day • Multi-carrier, including Freight • Meter Integration and eRR
October 15, 2013 28 The Mail and Shipping Summit
Solutions for our Clients
Thank you