paper presentation in drs2014 @umea, sweden
TRANSCRIPT
A Design Process based on Field Research An Adjustable desk for Children in Rural India
Youngchan Jeong_PhD student Sumi Kim_MS student Joongseek Lee_Professor
DRS2014
Umeå, Swedentechunder.snu.ac.kr
screen
customized����������� ������������������ heignt
foldable����������� ������������������ frame
UX lab, Seoul National University, Korea
shisindia.org
Originally,
Originally, I’m very talkative and active person
I like beer and vodka so much…Originally, I’m very talkative and active person
but, you cannot know that.you can check this on my Facebook (/ychello) oops, but there are almost KOREAN things..
this is exactly same problem in development assistance field.
Originally, She is………………?
not just a ‘poor student’
I’m gonna talk about a story not just ‘academic’ research result.
3 years and 3 steps.>>
key word : user-centered design, problem-based design and field research
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea
Main Theme
9
What & which technology do the Indian students really need?
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea
Whole plot of this story
Hear Create Deliver
10
interview
observation
workshop
Prototyping & Feedback
Ideation
Deliver & Education
!
without field research
2011
2012.2 ~2013.2~2012.12
Final Prototype
Evaluation
16 students, 8 houses(total 70 hours)
take photos & videos facilities and classes
with teachers, students administrators, parents
analyze materials of “hear” steps
design by pencils and blocks
in 4 months by 20 korean students
(not majored) !
5 times prototyping 10 types of desks
at india !
with 20 students & parents
made the desk by their materials
interview &
cultural probe &
workshop
3 Years & 3 Steps
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea
Characters
11
Team Shadia
UX lab @ Seoul National University
Young-Chan, Jeong
Prof. Joong-Seek, Lee
Sumi, Kim
team leader
team adviser
product engineer
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea
Location
12
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 13
Location
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 14
SHIS (Southern Health Improvement Samity) Girls Academy, Deaf and Dumb School
one of the biggest NGO in west bengal state, india
400 students in girls academy, 80 students in D&D school Almost every students cannot use personal computer even 2G cellphones
Cooperation Organization
Location
Act 12011
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea
Act1, S#1 : first visit
16
First time I visited india, I & my team had conventional thoughts that the good machines/techs must be good for them.
in short, we failed
we decide that we have to see the person not the technology.
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea
Act1, S#2 : Desk Research & Goal Setting
17
Technology for developing country
under developed country
developing country
developed country
1 2 3
tech-served
need food, house
india
Information & Communication Technology
tech-Underserved
need education, technology
jobs
developing country needs education, technology and jobs to overcome longstanding poverty
after first poverty stage,
ICT4D Information and Communication Technology for Development
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 18
under developed country
developing country
developed country
1 2 3
tech-served
need food, house
india
Information & Communication Technology
tech-Underserved
need education, technology
jobs
developing country needs education, technology and jobs to overcome longstanding poverty
after first poverty stage,
Achieving primary education is one of the goal of UN’s MDGsMillennium Development Goal
However, in rural areas, Students has not been properly provided education materials.
In addition,
So, What can be a good products for the students in rural area? Which feature has to be considered?
Is this problem can be solved by just delivering the ready-made products?
No. (we thought)
Because the circumstance or context is different between rural area and the product-designed area(usually developed country).
ICT4D Information and Communication Technology for Development
Act1, S#2 : Desk Research & Goal Setting Technology for developing country
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 19
The goal of this team is solving the problems of rural india.
by customized technologies.
Solutions for Education ProblemsAct1, S#2 : Desk Research & Goal Setting
Act 22012
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Based on Hear Create Deliver Evaluation
Actions & StepsAct 2, S#1 : Planning
The HCD toolkit provides 3 steps of research project in developing country site.
We cannot use whole process of this toolkit. We pick and customize some methods. !In this process, we discussed with SHIS staffs for making proper and feasible research plan.
Human Centered Design Toolkit by IDEO User Research Method (HCI, UX)
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 22
Based on Hear Create Deliver Evaluation
Actions & Steps
Co-creative workshop
Act 2, S#2 : Hear
interview
observation
house visitation
16 Students, 2 Teachers
School Home
8 Houses (considering Socio-Economic Status)
surroundings
with students, teachers, administrators, shadia team
Hear
(indirect questions)
(interview)
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Based on Hear Create Deliver Evaluation
Actions & StepsAct 2, S#2 : Hear
Hear
study behavior
context
social pressure
parants thought
school agenda
cultural factors
personal interests
at interview
1. consider variables indirect, behavioral questions
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 24
Based on Hear Create Deliver Evaluation
Actions & StepsAct 2, S#2 : Hear
Hear
at interview
2. consider language & deaf barriersdrawing chat
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 25
Act 2, S#2 : Hear
Based on Hear Create Deliver EvaluationHear
inte
rvie
w
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 26
Act 2, S#2 : Hear
Based on Hear Create Deliver EvaluationHear
hous
e vi
sita
tion
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 27
Act 2, S#2 : Hear
Based on Hear Create Deliver EvaluationHear
Co-c
reat
ive
wor
ksho
p
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 28
Act 2, S#2 : Hear
Based on Hear Create Deliver EvaluationHear
Co-c
reat
ive
wor
ksho
p
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 29
Act 2, S#2 : Hear
Based on Hear Create Deliver Evaluation
make personas
Act 32012-3
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 31
Act 3, S#1 : Ideation
Based on Hear Create Deliver Evaluation
Affinity diagram
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 32
Act 3, S#1 : Ideation
Based on Hear Create Deliver Evaluation
Idea marketIdeation workshop developing1 2 3
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 33
Act 3, S#2 : Set concepts
Based on Hear Create Deliver Evaluation
draw out the main concept of solution : make space for study
constraints
small & sharing room dark night & no light cheap price one for all age and body size
> foldable, blockable > light equipped > local materials > adjustable
ideas
personal study desk
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 34
The Need for the Desk
Design and Fabrication of the Desk
Field Research Methodology
in India, the gap between the rich and the poor is a serious problem.
This research based on here
Education is important in this situation to overcome vicious cycle of poorness and achieve human rights.
Education material is primary thing for all kind of learning.
desk size is very important to students.
HCD toolkit was designed by IDEO, intended to help devise solutions for developing countries.
This method introduce several steps which can be customized by researchers.
There are several factors to consider for making appropriate desk. : growth rate, price, gender, space, posture, context, etc.
Act 3, S#3 : background research
+ other projects
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 35
Act 3, S#4 : Prototyping
A) foldable but lack of screen, using plastic materials B) foldable and block able but too shaky
Prototype 1 Prototype 2
A) blockable, foldable but not adjustable B) blockable, foldable but still shaky
Based on Hear Create Deliver Evaluation
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 36
Act 3, S#4 : Prototyping
Prototype 3 blockable, foldable, adjustable but expensive, heavy
Based on Hear Create Deliver Evaluation
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Prototype 4
Act 3, S#4 : Prototyping
We finally designed 3 types of prototype in Korea, and went to India
Based on Hear Create Deliver Evaluation
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 38
Act 3, S#5 : User Test
1) shaky 2) wide panels to block 3) light weighted 4) foldable easily 5) water proof (varnish)
local feedbacks from
students parents teachers staffs
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 39
Act 3, S#6 : Deliver the final prototype
redesign and adjust
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 40
Final Prototype
Act 3, S#6 : Deliver the final prototype
wide panel to block
foldability
adjustable height
water proof (paint, varnish)
stability
light weighted
20 USD each
Based on Hear Create Deliver Evaluation
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 41
Act 3, S#6 : Deliver the final prototype
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 42
Interview Cultural Probe
& Workshop
Act 3, S#7 : Evaluation
1. still shaky depends on usage 2. need bigger size !
and so on.
prototype is not perfect there are still several problems.
Based on Hear Create Deliver Evaluation
Finale & Future works2013-2014
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea
Finale
44
1. Importance of field research
Don’t just buy & go without research You could deliver useless things You have to ‘design’ something
2. Localization is important
3. Customized design is important
have to use local materials and local skills for making sustainable, cheap product.
Don’t fix design concept depends on your opinion.
follow the user’s need (not just agenda, really do this)
lessons
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea
Future Works
45
And, not End The desk is not perfect, we keep developing this and other solutions
mobile probe apps for participatory research
Another works to support this..
DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea
Future Works
46
And, not End The desk is not perfect, we keep developing this and other solutions
organize forums explaining the lessons to government officers, students, activist, etc
Another works to support this..
Thank you !
Questions?
A Design Process based on Field Research An Adjustable desk for Children in Rural India
Youngchan Jeong_PhD student Sumi Kim_MS student Joongseek Lee_Professor
UX lab, Seoul National University, Korea