paper 2 model answers march 2007 nerezolvate

8/8/2019 Paper 2 Model Answers March 2007 Nerezolvate

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Foundation Course Paper 2 Model Answers English March 2007 1

4. Members of the World Tourism Organisation are

A. passengers.B. countries.C. travel agencies.D. shipping lines.

5. In providing a high level of customer service, a travel agent must inform customers on how safe adestination is for travel. The travel agent can find this information

A. in travel trade magazines.B. from government offices.C. in product brochures.D. in A and B

8. Which is true?

A. The tourism industry is expected to grow by 10% in 2020.B. Almost 1.6 billion people will travel outside their country in 2020.C. The number of international arrivals is expected to grow by 10% in 2020.

D. International travellers will spend 623 billion dollars in 2020.

9. A destination can attract more tourists if

A. it offers a choice of hotels and attractions.B. it is remote with limited access by air, rail or water.C. the water is safe to drink.D. Only A and C

11. Which of the following regions received the highest number of foreign visitors in 2005?

A. EuropeB. East AsiaC. South AsiaD. Americas

13. Which of the following return journeys from Delhi shows the best itinerary planning?

A. DEL SIN HKG DXB - DELB. DEL HKG DXB SIN DELC. DEL HKG SIN DXB DELD. DEL DXB HKG SIN DEL

14. Which of the following can suddenly make a popular destination less attractive to visitors?

A. Hosting a sporting event such as the Olympics

B. A lower exchange rate on its currencyC. A political electionD. The relaxation of visa restrictions

15. The highest population of Spanish-speaking people live in which city?

A. Buenos AiresB. Sao PauloC. Mexico CityD. Madrid


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Foundation Course Paper 2 Model Answers English March 2007

19. To take a virtual tour of a destination, we should refer to

A. travel industry guides.B. the computer and the Internet.C. organizations such as CLIA and ASTA.D. national and regional tourist boards.

22. Seychelles Islands are part of

A. AfricaB. North AmericaC. AsiaD. Antarctica


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Foundation Course Paper 2 Model Answers English March 2007


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4

Refer to the map extract to answer questions 23 to 37

24. Which city is Number 9?

A. BrasiliaB. ChicagoC. DetroitD. Los Angeles

30. Letter N is which country?

A. Costa RicaB. PanamaC. ParaguayD. Surinam


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Referto this

InternationalTimeCalculatorextracttoanswerquestions 38to 42.


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38. When it is 18:00 in Mexico City, Mexico on December 1st, what time is it in Monaco?

A. 23:00 on 01DECB. 24:00 on 02DEC

C. 13:00 on 01DECD. 01:00 on 02DEC

42. If it is 12pm in Mauritius, what time is it GMT?

A. 4 pmB. 8 amC. 4 amD. 8 pm

43. When a passport is required to enter another country, the passport must be valid

A. for at least 10 years.B. for all members of the family.C. for at least the entire travel period.D. until the last day of the current year.

44. When a visa has been issued to enter and visit a country,

A. immigration officials in the visited country can refuse the visitor.B. entry to the visiting country is automatic.C. a passport is not necessary.D. a health certificate is also required.

45. If the connecting time at a destination is eight hours, but a transit visa will only be possible for amaximum connection of four hours, which type of visa should be considered?

A. A visitor visaA. A transit visaB. A transit without visaC. A re-entry permit

50. What does not determine a visa requirement for a destination?

A. The travellers age.B. The traveller's passport.C. The length of stay at destination.D. The airline flown.

53. Which statement about passports is false?

A. A passport is an identification document.B. Passports are not issued to children under 12 years.C. A passport is valid for a limited number of years.D. A single passport might be issued to more than one family member.

56. What can happen to a passenger arriving by air at a destination without the necessary

vaccinations?A. He may be given a vaccine on arrival and be allowed to enter.B. He may be sent back to the airport where he boarded.C. He may be held at the airport of arrival in quarantine.D. both B and C


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Questions 59 to 67 refer to the TIM ct on Malaysia starting on the next page

61. Which of the following nationals can beallowed entry to Malaysia with a certificateof identity instead of a passport?

A. Nationals of ItalyB. Nationals of GermanyC. Nationals of U.S.A.D. Nationals of Singapore

62. What is the maximum free value of giftsfrom South Africa that a visitor can bring toMalaysia?

A. MYR 75

B. MYR 120C. MYR 200D. None

67. Which of the following visitors to Malaysiarequires a visa for a stay of less than onemonth?

A. Holders of a passport from SriLanka

B. Holders of a passport from KenyaC. Holders of a passport from CanadaD. Holders of a passport from United

Arab Emirates


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To answer question 68 refer to the following situation:

Mrs. Pinto lives in Manila. She is travelling to Malaysia to visit her daughter, son-in-law,and three grandchildren. Mrs. Pinto will be staying with her daughter while she is visiting.

The following is her confirmed travel itinerary:

SQ 71 Y 29NOV MNL SIN 08:20 11:50SQ 108 Y 29NOV SIN KUL 14:20 17:50MH 704 Y 29DEC KUL MNL 10:14 14:05

68. Mrs. Pinto is travelling with a Philippine passport. Her passport must be valid until ______________ inorder to be allowed entry to Malaysia.

A. the end of November this yearB. the end of December this yearC. the end of May next yearD. the end of June next year


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69. Finding information on a list of special types of trains, such as steam trains,

A. is easy because there are many accurate timetables available.B. requires research in different rail guides, timetables and websites.

C. is limited to a single Thomas Cook guide dedicated to scenic trains.D. is not possible on the Internet.

71. Identify a good reason for a business traveller to travel by train instead of travelling by air.

A. There is only one train station for every city.B. Travel by train does not cost more than travelling by air.C. Travel by train offers more time to work on board.D. Travel by train is always faster than travel by air.

78. A passenger has flight reservations to depart from Amsterdam on September 20 at 14:10. He is inNantes, France and will travel by train to Amsterdam to meet his departure flight. There are nodirect train services from Nantes to Amsterdam. To travel by train to Amsterdam's airport, thepassenger will have to change trains: first in Paris and next in Lille. Which is the best method to planthis passenger's train itinerary?

A. It is best to determine the Nantes to Paris train service first.B. It is best to determine the Paris to Lille train service first.C. It is best to determine the Lille to Amsterdam train service first.D. It is best to first determine the airport gate from which the flight departs in Amsterdam.

Refer to the following Thomas Cook extract to answer questions 79 to 88.


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79. If a train passenger departs from Moriokaon train number 1003, what is the

84.earliest time they can arrive at Hakodate?

A. 1149B. 1207C. 1402D. 1437

80. If a train passenger is in Morioka and has

85.just missed the departure of train number1001 to Hakodate, which next traindeparture should he take in order to reach

Hakodate as soon as possible today?A. 1005 connecting to 3127 in AomoriB. 1003 without a train connectionC. 1005 without a train connection

86. Which of the following types of rail service stop at Kikonai?

A. KaikyoB. Hamanasu and HatsukariC. Hatsukari onlyD. Hamanasu only

88. If a passenger boards a train at Misawa at 0856 local time, at what time will he arrive at Morioka?

A. 0826B. 0911C. 1024D. There is no train service between Misawa and Morioka

89. Carmaster is

A. A global car rental company.B. A tour operator.C. A car insurance broker.D. A computerized car rental reservation programme.

93. A travel agent must know the age of the client renting a car because

A. in most countries, the driver must be 21 years of age or more.B. in most countries, drivers over 65 years are not permitted to rent a car.

C. a surcharge could apply to drivers between 21 and 24 years.D. a surcharge could apply to drivers over 65 years of age.

D. 1003 connecting to 3127 in Aomori

Which train number does not stop atKikonai?

A. 3124B. 3126C. 1026D. 582

" J.Y ." indicates

A. that only J class is available on boardthese trains.

B. the rail company code.C. the currency abbreviation for train

fares.D. meal types offered on board.


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94. Additional driver names must be mentioned in the car rental contract because

A. car rental rates are charged per vehicle passenger.B. it is a rule of car rental insurance companies.C. a minimum of two drivers per rental car is required in some countries.D. discounts are higher.

95. Which of the following amenities is usually included in the car rental rate?

A. Bridge and highway toll feesB. Engine oil and tire pressure maintenanceC. Fees for crossing between country bordersD. Car insurance

96. In which of the following situations is travel by car rental more convenient than travelling by air?

A. For travel from Jeddah to Riyadh for a one-day business meeting.B. For travel from New York City to Los Angeles for a one-day business meeting.C. For travel from Rome to Athens for a one-day business meeting.D. For travel from Sydney to Auckland for a one-day business meeting.

100. Hotel ratings are misleading when compared toA. service standards.B. local standards.C. grading standards.D. global standards.

101. Which of the following services is usually offered at limited service hotels?

A. A coffee shopB. Exercise roomsC. Laundry and dry cleaning serviceD. Room service

104. What term is used to mean a hotels lowest priced and average size room rate?

A. De Luxe

B. MinimumC. StandardD. Twin

105. The telephone charges are always included in the hotel room rate.

A. TrueB. False

107. Which of the following hotel products is least suited to host a one-day international businessmeeting?

A. A resort hotelB. A motelC. An airport hotel

D. A convention centre hotel111. Which event contributed to the end of trans-Atlantic ocean crossings on the Queen Elizabeth ocean

liner?

A. The construction of a larger ship in 1996.B. The invention of the airplane.C. The introduction of jumbo jet aircrafts.D. The prohibition of alcohol consumption in the USA.


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115. Which cruise ship was the largest in the 1960s?

A. The Queen Elizabeth IA. The CaroniaB. The Queen Mary IC. The Princess

116. Which of the following benefits is unique to cruising when compared to other vacation products?A. One price to pay for meals, accommodation and entertainment.B. The ability to visit different destinations without the need to take along baggage.C. Seasonal discounts and savings.D. Safety for passengers.

119. Which is true?

A. A deposit deadline for a tour reservation is usually 15 days before the tour departure.B. Cancelled tour portions, such as a museum visit, are non-refundable to tour participants.C. After the final payment deadline for a tour, new reservations require immediate and full

payment.D. Tour cancellation penalties are lowest when a confirmed participant cancels just before tour

departure.

120. Most tour prices are published as aA. per person double occupancy rate.B. per person single occupancy rate.C. per group rate for a minimum group size.D. per group supplement rate.

129. Which is false?

A. Checked baggage is baggage that has been weighed by the airline check-in agent.B. Unchecked baggage must fit under an aircraft seat.C. Rules for the transportation of passenger baggage are standard worldwide.D. Excess baggage is luggage that weighs more than the free baggage weight allowed.

130. The definition of a direct flight is one that

A. has the same flight number from origin to destination.B. makes no intermediate stops between origin and destination.C. code-shares with another airline.D. begins and ends in the same country.

134. Which of the following baggage items is never accepted for storage in the aircraft cabin?

A. A sports bag with total dimensions of 150 cmsB. A computer laptop and video cameraC. An infant carrying basket and baby strollerD. A cellular telephone and CD-Rom player

137. Which is an example of bulky baggage?

A. a passengers wheelchair

B. a bicycleC. a baby passengers strollerD. a briefcase

138. Under the baggage weight system, the maximum allowed free baggage is defined by

A. the total number of baggage items.B. the combined weight of each baggage item.C. the length, width and height of each baggage item.D. A and C


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Refer to the OAG extract below to answer questions 146 to 155


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146. The operating airline for flight NH 7019 is

A. American Airlines (AA).B. Delta Airlines (DL).C. US Air (US).D. United Airlines (UA).

147. If the local time in Los Angeles is GMT - 8on November 29, what time is it in LosAngeles when flight KE 002 arrives inTokyo on November 30?

A. 00:10 on November 28B. 02:10 on November 28C. 07:10 on November 28D. 22:10 on November 29

148. Which of the following flights offers theearliest non-stop departure from LosAngeles to Tokyo everyday?

A. KE 002B. NH 5C. NW 1D. UA 891

149. If the local time in Los Angeles onNovember 29 is GMT - 8, what is theelapsed flying time from Los Angeles toTokyo for flight AA 169?

A. 5 hours

B. 12 hoursC. 17 hoursD. 28 hours

150. When departure from Los Angeles onFebruary 4th is via a connection betweenCX 883 and CX 504, what is the arrivaldate in Tokyo?

A. February 3B. February 4C. February 5D. February 6

151. Which of the following group of airlines arecode-share partners?

A. AA and DLB. JL and UAC. NH, UA and USD. SQ, UA and US

155. On October 28th, JL 061 arrives in Tokyo

A. at 1640 the same day it departs fromLos Angeles.

B. at 1640 the day after departure fromLos Angeles.

C. at 1635 the same day it departs fromLos Angeles.

D. at 1635 the day after it departs fromLosAngeles.


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156. What is the departure time from Budapest for flight 662?

A. 2:10B. 9:55C. 11:50D. 12:05

159. The minimum connecting time in Amsterdam for international-to-international flights within Europe isforty-five minutes. For travel from Budapest to London via Amsterdam, which flight displayed wouldbest connect with a flight departing Amsterdam at 2:30 pm on a Friday?

A. 660B. 662C. 664

D. 6666

162. What will make a customer feel he receives really good service from a travel agent?

A. The agent is a senior with many years of experience.B. The agent is always polite and friendly.C. The agent offers products and services that the customer prefers.D. The agent uses a Global Distribution System.


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163. A sign of stress overload or too much stress at work is

A. the inability to make good decisions.B. feeling bored and negative about work.

C. an increase in energy and productivity.D. an increase in the number of days absent from work.

164. What is the main goal of good customer service?

A. To attract new customers and businessB. To improve the companys reputationC. To influence customers to come backD. Both A and C

166. Which step in the VIP service to customers creates the customers first impression of a travelagency?

A. communicating with the customer after a service or product is offered.B. listening to the customer to determine his/her needsC. offering and delivering a service or product

D. paying attention to the customers presence

167. Peak performance at work happens when an employee

A. has some stress.B. has no stress.C. has too much stress.

173. Customer information that is organised and saved in a computerised database will help travelagents

A. spend less time on the telephone.B. increase their marketing and sales potential.C. automate ticketing functions.D. do both B and C.

175. What is the name of the main processing element of a computer, that interprets and actions theinstructions of a computer programme?

A. KeyboardB. MonitorC. SoftwareD. CPU

176. A web site is a document on the WWW (World Wide Web) that stores the information relating to aparticular organisation or individual.

A. TrueB. False

179. The Global Distribution System (GDS) is for travel agents

A. a tool useful to market or promote the travel agency.B. a computerized data base of customer information.C. an electronic communication system with customers.D. a selling tool for travel products and services.

paper 2 model answers march 2007 nerezolvate

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