ONLINE PATIENT COMMUNITIES

Interview with Paul Wicks

PatientsLikeMe

ONLINE PATIENT COMMUNITIES

Yvanie CailléRenaloo

Pedro Dìaz YusteSanitas

SANITAS RESPONDE 2.0

Pedro Díaz Yuste

Sanitas Responde 2.0• Sanitas is the leading health insurance company in Spain

(subsidiary of the BUPA Group)• Sanitas Responde: Online community for patients and

professionals (doctors & nurses)• Dialogues around chronic diseases and healthy habits• Health Management Tools for specific diseases• Freemium model: Open to everybody, Premium services

only for Sanitas customers

Focus on the person

Including Health Management Tools

Remote monitoring for diabetics

Sanitas HospitalesDoctors

Sanitas Responde Health Coaches

Sanitas Customer (patient)

Multichannel role for professionals

Premium services for customers

¡¡¡ GRACIAS POR VUESTRA ATENCIÓN !!!

pdiazy@sanitas.es

Jacques DurandBla Bla Doctor

Media sosial kesehatan

Indonesia and Social media

Hospitals Integration

Others FeaturesAuto Search Profile Generic Drugs Fake Drugs Alerts

Michael ChekrounCarenity

A Social Network For Patients

Patient community Patient dashboard

Real-World Data-Sharing Platform• 7,000 active members (86%

patients)• 30 patient communities:

1. Diabetes: 9412. Mental health: 8903. MS: 7184. Rheumatology: 6125. Cardiovascular: 574

• Age: 43

• Most discussed topics:

Treatment efficiency and side effects

Impact of disease on social life

Diagnosis history

Tips to improve quality of life

Our Patient Intelligence Offer

Carenity Survey ©-

Ad hoc surveys

Carenity Watch ©-

Barometer

Carenity Listen ©-

Text mining

Offer Output

1

2

3

Topics

Treatment compliancePatient pathway &

influence on prescription

Health indicators evolutionTreatment switch

Treatment perceptionPatient satisfaction

Rob HalkesDrimpy

Drimpy: caring together

Participatory and Integrated Care

Medical, Patient and Business Value

Facilitative to and Leveraging Innovation in Care

Method of development:- Experience Co-Creation- Learning

DISCUSSION