Your professional conference organiser trade conferences international | Call us on: (011) 803 1553 or email: info@tci-sa.co.za for more informationtrade conferences internationalTCIYour professional conference organiser trade conferences international | Call us on: (011) 803 1553 or email: info@tci-sa.co.za for more informationtrade conferences internationalTCI

Day 1, 13 June 2018

More about Trade Conferences International

Established in 2002, TCI is your banking, insurance and marketing event organiser of choice. We understand our target market and have the ability to identify the

right audience to showcase the latest developments in these sectors.

TCI has organised nearly 300 events in the last 15 years, with the guidance of a highly experienced and

dedicated team.

Together with our exhibitions, TCI arranges the most-up-to-date conferences, workshops and special events

focusing on relevant and pertinent issues facing a specific industry, with upstream topics and high-quality presenters. We know how to determine the right market

for delegates, exhibitors and visitors.

Some of our recent events include the Anti Money Laundering, Financial Crime and Fraud Conference, Insurance Claims Conferenceand Data Analytics for

call Centre Conference.

Registration and refreshmentsOpening remarks by Chairman Larry O’sullivan

Overview and disruption of the debt collection industry

Current challenges and opportunities facing the debt collection industry Marius Jonker, Chief Excecutive Officer, Association for Debt Recovery Agents

Factors playing a role in the development in the debt collection industry:• changing environment of debt collection • governance and compliance issues• technology• data• consumer engagement and KYCMarina Short, Chief Executive Officer, Consumer Profile Bureau

Mid-morning refreshments and networking

Debt collection in the micro finance industryLeonie van Pletzen, Operations Manager, Micro Finance South Africa

PANEL DISCUSSION: Governance, risk and compliance issues impacting on the business environment• Adv. Andries Cornelius, Chief Executive Officer, Council of Debt Collectors of South Africa• Godfrey Kutumela, Managing Director, GH Security Consulting• Peter Rafferty, Chief Executive Officer, FutureSoft• Marie Smit, Manager: Compliance & Membership, Payments Association of South Africa• Michael Shackleton, Partner:Debt Collection specialisation, Shackleton & Mohapi Attorneys

Networking lunch

08:1508:50

09:00

09:40

10:20

10:40

11:20

12:20

Programme

your professional event organiserTrade Conferences International

trade conferences internationalTCI Marie Smit

Michael Shackleton

Godfrey Kutumela

Adv. Andries Cornelius

Peter Rafferty

Pan

el discussio

n sp

eakers

STREAM 1 - Fintech & automation STREAM 2 - Debt collection and credit risk management

Optimising your customer debt collection experience through self serviceShikesh Lalbahadur, Senior Product Manager, Ninzi-Connect

Intelligent debt collection techniques in a strained market• South African debt statistics• advanced debt collection techniques• using of behavioural, psychological and encouragement criteria• robotic process automation• worldwide trendsCarl Knight, Chief Executive Officer, Credit Intel

Afternoon refreshments

Dealing with financially distressed consumers• the consumer debt landscape• traditional solutions to dealing with debt• debt counselling – what is it and how does it workNeil Roets, Chief Executive Officer, Debtrescue

Increasing debt repayment rates by using behavioural economics tools • humans are irrational, in predictable ways• understanding the irrationality in human behaviour allows us to nudge behavioural aspects • incorporating behavioural economics in debt collection can be impactful in achieving your objectives • recent behaviourally informed studies have shown significant impact on repayment rates • implementation of behavioural economics is easy and at a low costPhilani Shandu, Associate: Applied Behavioural Economics, Genesis Analytics & Luwela Nodada, Analyst, Applied Behavioural Economics, Genesis Analytics

Legal collections in a drastically changing environmentGys Verster, Practice Manager, Flemix & Associates

Closing of Day 1

Decision technology and the human / machine interface in collectionsJaco Rossouw, Chief Executive Officer, Principa Decisions

Future of experience• artificial intelligence, machine learning and big data• how these technologies will change how e work and engage with customers• risk, privacy and ethicsSimon Carpenter, Chief Customer Officer, SAP Africa

Afternoon refreshments

From bot ‘hype’ to ‘reality’• 3 keys to success for bringing the ‘on-demand’ economy to enterprise everywhere• business process automation• transactions, marketing campaigns• content distribution, security, privacy, and complianceDarryl Marcus, GM: South Africa, Pypestream

Evidence for a digital world • National Credit Act actually allowing the use of electronic services• what can I do and where do I start?Norman Colling, Director, Registered Communication

Case study: automating the debt collecting processVanessa Miller, Managing Director, VM Consulting

Closing of Day 1

13:10

13:50

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16:05

16:40

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16:40

Your professional conference organisertrade conferences international | Call us on: (011) 803 1553 or email: info@tci-sa.co.za for more information trade conferences international | Call us on: (011) 803 1553 or email: info@tci-sa.co.za for more informationtrade conferences internationalTCIYour professional conference organisertrade conferences international | Call us on: (011) 803 1553 or email: info@tci-sa.co.za for more information trade conferences international | Call us on: (011) 803 1553 or email: info@tci-sa.co.za for more informationtrade conferences internationalTCI

Meet your data analytics experts on the panel

Meet your customer engagement panel

Data analytics & segmentation

Day 2, 14 June 2018 Programme

EDUCATIONAL OPPORTUNITIES Learn from South African based industry leaders about new strategies, technology and innovation in die debt collection

sphere no matter your age or experience. Everyone can learn something new.

NEW TIPS & TACTICS Attending the Debt Collection Conference will help

curate new ideas to help you improve your approach and knowledge. It will help you shift through all the relevant

information to focus on what you as delegate need to know..

MEET EXPERTS & INFLUENCERS FACE TO FACE

A great opportunity to network with like-minded professionals from all over South Africa and interact with

our top-notch speakers directly.

HAVE FUNBusiness should be rewarding and fun. All work and no play can get old fast. Attending this conference can add a layer of

enjoyment to managing your career growth by mixing a social aspect into your learning and industry branding

efforts.

POSITION YOURSELF AS AN EXPERT If you are active in your industry, you can develop a

reputation as an expert to your peers and your clients. Those who are engaged over the long term reap the benefits by

getting known in the industry.

KEEP IN TOUCH WITH YOUR PROFESSIONAL NETWORK

At TCI we appreciate you for taking the time to attend the conference, thus we will supply you with the comprehensive presentations as well as a contact detail list of all attending

professionals and the speakers for future use.

Take your career to the next level by attending the

Debt Collection Conference 2018

Increasing data quality to manage risk and improve collections• how does data quality improve credit risk management• enhancing data quality to improve collectionsGary Allemann, Managing Director, Master Data Management

Building a data driven collection strategy• data accuracy vs operational Input• data driven collection scorecards / models (pre-delinquency, early stage, late stage, recoveries)• data driven operational scorecards / models (operational prediction models, telephony models etc.)• building collection strategies incorporating and combining different models• staff empowerment and alignment to model methodologyPerry de Jager, Practice Area Head: Collections & Recoveries Solutions, Principa

Mid-morning refreshements and networking

Data driven strategies in the collection space• utilising dialer stats to minimize data costs• insights on the ’true’ Right Party Connect rate• optimising data assetsIlse Kaya, Business Development, Knowblet Data Sciences

PANEL DISCUSSION: Data analytics – how competitive will it make companies in the debt collection environment• Anton Grutzmacher, Marketing Services: Head of Sales & Product, Compuscan• David Coleman, Head: Analytics, Experian • Christa Smith, Head of services: SAS Institute, SAS• Davina Myburgh, Director: Core Credit, TransUnion

Networking lunch

Customer engagement and KYC

Digital analytics and customer data analysis• single view of customer within the digital arena• incentive driven behavioural change• customer lifetime value and how to leverage this in the digital spaceRyan Sauer, Managing Partner: Data & Media, KingJames Digital & Dan Taitz, Managing Director, Berelo Innovations

Understanding the social media customer• humanising your brand• get lively on social media• personalizing customer communications• listening to what customers are telling youLizzy van Niekerk, Head of Social Media, Avatar SA

Afternoon refreshments

PANEL DISCUSSION: Customer engagement – is this the future of any business?• Nelson Camara, Marketing Manager, SilverBridge• Greg Brill, Chief Executive Officer, Octagon Business Solutions• Candice Roberts, Chief Executive Officer, Callforce• JJ Scholtz, Client Lead, Mint Management Technologies

Closing of conference

09:00

09:40

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11:20

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13:10

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15:45

David Coleman

Nelson Camara

Christa Smith

Greg Brill

Anton Grutzmacher

Candice Roberts JJ Scholtz

Davina Myburgh

Conference13 & 14 June 2018 | Indaba Hotel | Fourways | Johannesburg

SPONSORSHIP AND EXHIBITION REGISTRATION FORM

REGISTRATION DETAILS

Please note: Upon receiving the registration form, an invoice will be issued electronically. When payments are made, please supply the bank with your company name as reference.Fees include lunch, refreshments and conference documentation. The organisers reserve the right to make necessary changes to the programmes, speakers, venue or the dates should the need arise.

CANCELLATIONS will only be permitted within 5 days of registration. Thereafter your organisation will be held liable for payment of the full amount with no exceptions. Cancellations must be done in writing and forwarded to Trade Conferences International at info@tci-sa.co.za or faxed to 086 582 2981.

NB: I hereby acknowledge that I have read and understood all the terms and conditions ofregistration, and have the authority to approve the registration

FULL AMOUNT TO BE PAID : (Inc. VAT) DATE :FULL NAME OF APPROVING MANAGER : DIRECT LINE :DESIGNATION : EMAIL :PLEASE TICK THE BOX WHICH SERVES AS CONFIRMATION OF BOOKING:

Please Register the following delegates for the above conference Dietary PreferenceFull Name: Designation: Email: Cell No: Full Name: Designation: Email: Cell No:Full Name: Designation: Email: Cell No:Full Name: Designation: Email: Cell No:Full Name: Designation: Email: Cell No:Department:Company Name: Company VAT no: Company Tel: Fax no:Person dealing with accounts: Email: Postal Address: Type of Business:

K H N/A

*K = Kosher *H=Halaal

K H N/AK H N/AK H N/AK H N/A

DELEGATE REGISTRATION FORM

Normal registration fee: R9 400.00 + VAT = 10 810.0012% Discount: group registration fee for 3 or more delegates:

R8 272.00 + VAT =R9 512.80 p.p.15% Discount group registration fee for 5 or more delegates:

R7 990.00 + VAT = R9 188.50 p.p.Registration cost does not include transport and accommodation

4 Simple ways to registerE-mail: info@tci-sa.co.za Tel: 011 803 1553/0009

Trade Conferences InternationalPO Box 665, Fourways, 2055 Fax: 086 582 2981

Registration fee

COMPANY NAME: CONTACT PERSON:COMPANY PHONE NO: COMPANY FAX NO:PERSON DEALING WITH ACCOUNTS: EMAIL ADDRESS: POSTAL ADDRESS: CODE: APPROVING MANAGER: EMAIL: DATE: SIGNATURE: COMPANY VAT NO: AMOUNT(Inc VAT):

Take note: All sponsorship, promotional values, packages are priced without Value Added Tax (VAT). Packages and prices are not final and can be tailored to suit your needs. Prices and packages are subject to change from either the organisers or the sponsoring company pending on agreement, with or without prior notice. Prices are dependant on number of pro-jected attendees, promotional items, design, material, and or manufacturing and printing costs per event. Prices do not include any form of logistics in South Africa or globally. Prices quoted are the promotional value and does not necessarily include the promotional or marketing items. Prices stated are minimum.Upon receiving the signed sponsorship form, an invoice will be issued electronically which must be processed within five days after forwarded. Once the sponsorship form has been completed, the company will be held responsible for payment. When payment is made please supply the company name. The organisers reserve the right to make necessary changes to the venue or programme should the need arise.

The size of your budget doesn’t matter. TCI will create the right branding opportunity for youPlease tick the option/s you are interested in and either fax or email the form back to TCI: Fax: 086 582 2981, or e-mail to info@tci-sa.co.za

HEADLINE SPONSOR PARTNERSHIP (DETAILS ON REQUEST)* CUSTOMISED EXPO PACKAGE*EXCLUSIVE GOLD SPONSORSHIP PACKAGE: R 99 000 SILVER SPONSORSHIP PACKAGES: R 75 000BRONZE SPONSORSHIP PACKAGES: R 55 000 BRANDING OF REGISTRATION AREA: R 30 000 COFFEE & REFRESHMENT AREA: R 30 000 NAME BADGE SPONSOR: R 10 000 DELEGATE LANYARDS: R 10 000 DUAL SPONSORSHIP PACKAGE A: R 15 000BRANDING OF DELEGATE GIFTS: R 10 000 DELEGATE FOLDERS: R 10 000PROMOTIONAL INSERTS: R 10 000 DUAL SPONSORSHIP PACKAGE B: R 16 000 DUAL SPONSORSHIP PACKAGE C: R 16 000 OPEN EXHIBITION SPACE: R19 500 SHELL SCHEME EXHIBITION SPACE: R 30 000 PREMIUM SHELL SCHEME EXHIBTION SPACE: R 38 000All the above prices are quoted without VAT.