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American University Pandemic Preparedness Guidelines

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Page 1: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University

Pandemic Preparedness Guidelines

American University Pandemic Preparedness Guidelines

Table of Contents

Introductionhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip3

Goals and Assumptionshelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip4

Roles and Responsibilitieshelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Pandemic Levels and Response

5

Proactive Planning Levelhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip7

Level Threehelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip20

Appendix I ndash 500 Mile Radius ndash Washington DChelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip28

Appendix III ndash Social Distancing Guidelineshelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip31

Level Onehelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip12

Level Twohelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip16

Level Fourhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip23

Recovery Levelhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip26

Appendix II ndash CollegeSchoolUnit Pandemic Procedureshelliphelliphelliphelliphelliphelliphellip29

August 14 2009 2

American University Pandemic Preparedness Guidelines

Introduction

Immediate coordination and preparation are required when responding to a communicable p ublic health emergency The contents of t his plan will focus your attention on responding to a pandemic Similar to an epidemic a pandemic is a disease outbreak where several people become severely ill with the same disease at the same time However unlike an epidemic a pandemic spreads throughout the world and results in an extremely high illness and death rate unless prevention strategies are rapidly implemented Members of t he World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) believe there is a very strong chance the next pandemic will be a novel human influenza virus Due to the increase in international relations across the globe we will have considerably less time to respond than in years past To date our plans have focused on evacuating the university and responding when damage has occurred to university property As the events of September 11 2001 have taught us we cannot wait to be presented with a crisis We have to continually develop refine and educate community members about how the university will respond The threat of a pandemic has provided us with the potential for unprecedented operational issues due to a projected high absenteeism rate for an extended period of t ime A pandemic will cause major disruptions at our health care provider offices hospitals transportation systems suppliers and other public services While this plan provides a thorough approach to the issues we anticipate needing to be addressed there is a level of specificity that is dependant on the type of infectious agent involved Therefore the Pandemic Preparedness Guidelines serve as guidance only and provide actions that should be considered as events unfold

August 14 2009 3

American University Pandemic Preparedness Guidelines

Goals and Assumptions

Goals Our primary goal is to protect the safety and well-being of o ur students faculty and staff by minimizing spread of t he disease Our secondary goal is to ensure the ability to continue the essential functions of each college school and unit

Assumptions The best protection from a pandemic is prevention and education prior to and during a disease outbreak

The novel human influenza virus will spread rapidly resulting in high illness and death rate

American University should close at Level 4 (a confirmed case in a 500-mile radius of Washington DC)

The virus will be highly contagious and will affect at least 25 of o ur population A pandemic is likely to cause widespread and sustained effects which are likely to stress all local resources

There will be a 2-3 day incubation period without symptoms Once symptoms occur individuals will be sick for 7-10 days

Essential employees will be at a higher risk of e xposure and illness than the general population

If t he University shuts down it should remain closed for a minimum of 7-10 weeks

When possible instruction should continue via Black Board Approximately 15 of re sident students will not be able to leave campus and will require on-campus housing during an outbreak On-campus housing will still have AU network and internet access

The Student Health Center should have adequate supplies of N95 masks goggles gowns etc for appropriate personnel and should ensure standard precautions are in place

Essential employees should have been identified in Colleague by their department head

Departments should be responsible for identifying and recording unit essential services

August 14 2009 4

American University Pandemic Preparedness Guidelines

Roles and Responsibilities

Office of the Vice President of Finance and Treasurer

The Office of the Vice President of Finance and Treasurer will oversee the Emergency Management Workgroup which will maintain and drill this plan The workgroup should review the plan at least once a year and should provide the Cabinet with appropriate recommendations to update the plan

Cabinet

The Cabinet should provide executive level direction and authority for this plan During the response phase of the plan they should make policy decisions on campus closure and the President or his designee should activate the plan

Emergency Response Team

The Emergency Response Team is comprised of academic and operational managers with the appropriate expertise and knowledge of the campus to provide input or assist in the coordination of the preparation implementation evaluation and revision of the Emergency Management Plan The Teamrsquos role in this plan is to provide the Cabinet with information so the Cabinet can make informed and appropriate decisions

CollegesSchoolsUnits

Each college school and unit should prepare its response to a pandemic outbreak Guidance and a template can be found in Appendix II For additional assistance creating an office or personal plan contact the Director of Business Compliance in the office of Risk Management and Safety Services at 202885-2722 All plans should describe ways to quickly contact those who are abroad as well as define ldquoessential travelrdquo and include a procedure identifying who can approve or cancel travel during a pandemic event It is imperative that absenteeism be tracked as early as possible If a department has more than 15 people and has an absenteeism rate of 30 or more the Director of HR Delivery should be contacted

Human Resources

It should be expected that during a pandemic outbreak staffing levels will be strained Reasons for absenteeism may include caring for family members personal

August 14 2009 5

American University Pandemic Preparedness Guidelines

illness and school closures The Director of H R Delivery should collect information from collegesschoolsunits and report significant absentee p atterns to the E xecutive Director The Director of HR Delivery o nly needs to be informed when 30 or more of a unit cannot work due to an illness Being prepared at home can enable employees to continue t heir regular job duties If e mployees need assistance creating their own personal emergency preparedness plan they can contact the Director of Business Compliance at 202885-2722

Pandemic Flu Levels

There are 6 levels within the Pandemic Preparedness plan Each level should be activated by the President based on information gathered by various district and federal agencies

August 14 2009 6

American University Pandemic Preparedness Guidelines

Proactive Planning Level

A pandemic has not occurred in this level of the plan This level of the plan should last until there is a confirmed pandemic in another country All collegeschoolunit plans should be updated and communication plans should be tested The university should remain open with regularly scheduled classes and activities

Institution Wide The Cabinet and Emergency Response Team should begin to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific Employees should familiarize themselves with the university leave and compensation policy

All departments should identify essential staff and back ups who are designated to maintain necessary operations

All departments should be prepared to reassign staff to meet temporary service needs Communication protocols should be confirmed and tested for all department members All departments should inventory their supplies and reorder more in anticipation of vendor disruption

Departments employing more than 15 people should be prepared to notify the Director of HR Delivery or designee if their department is missing 30 or more of their employees

Academic Affairs A general awareness campaign should be developed through central university administration and the Student Health Center

The importance of Distance Education through the Center for Teaching Excellence and the Provostrsquos initiatives on distance learning should be stressed Incentives for faculty engaged in distance education delivery should be considered Easily accessible distance learning training programs for faculty and students should be developed

Information on tuition cancellation insurance should be provided to all students and parents if applicable through the Office of Student Accounts

The situation overseas should be monitored via CDC WHO State Dept OSAC Bulletins national and international news and media outlets

A statement should be posted on the AU Abroad website describing how to keep informed how to protect against possible contamination etc

Information on pandemic preparedness and planning should be included in all pre-departure orientation programs

AU Abroad sites should be engaged in their own planning and preparations

August 14 2009 7

American University Pandemic Preparedness Guidelines

AU Abroad Enclave Program overseas directors should supply AU Abroad with cost estimates for quarantine and shelter-in-place arrangements should they become necessary for students

Health and Safety Student Health Center staff should review (and update as necessary) the SHC response plans each semester (currently occurs during July and January staff retreats)

Student Health Center staff should maintain regular contact with Housing staff to coordinate distribution of reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Student Health Center staff should regularly rehearse telephone tree notification protocol Student Health Center staff should routinely practice emergency notification protocol with professional and clinical staff

Student Health Center staff should maintain a quantity of medical and office supplies needed in case of emergency (See emergency supply inventory list)

Student Health Center staff should review emergency inventory monthly and order rotate discard as necessary

Student Health Center staff should review plan for business continuity ie resources and essential items needed if the health center was to be relocated for a length of time

Student Health Center staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Student Health Center staff should review ldquouniversal precautionsrdquo Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff will provide education (at new student orientation Wellness Fair etc) on communicable diseases and social distancing policies and procedures which will help limit the spread of pandemic flu

Wellness Center staff will prepare materials (either paper electronic or both) for campus community with definitions (ie pandemic anti-virals vaccine social distancing isolation quarantine H5N1) and distribute as necessary

Student Health Center staff will create front desk talking points on committee and their work where to find general information CDC website WHO website etc

Student Health Center staff will relay pandemic plans and information in conjunction with appropriate departments including but not limited to Campus Life Risk Management Media Relations Public Safety etc

Student Health Center staff will publish important references and resources on appropriate Web sites For example

o wwwpandemicflugovplanpdfcolleges universitiespdf

August 14 2009 8

American University Pandemic Preparedness Guidelines

o wwwcdcgovflupandemicchecklistshtm o wwwhhsgovpandemicplan o wwwwhoint o wwwcshemaorgresourcepandemic0306htm

Student Health Center staff should collaborate with campus partners to encourage vaccination for seasonal flu

Student Health Center staff should encourage participation in web casts seminars and continuing education on pandemics as available

Student Health Center staff should identify any community drills plans and encourage participation

Student Health Center staff should work with appropriate campus partners to determine feasibility of Fit testing (staff with direct patient care responsibilities) with N95 respirators

Student Health Center staff should identify non-clinical roles and educational materials for non-clinician caregivers

Student Health Center staff should review and update contact lists for Sibley Hospital Department of Health etc

Student Health Center staff should establish structure for recording and reporting key activities events and decisions made during the crisis

Public Safety Public Safety will begin collecting data on Public Safety employee illnesses and will notify HR when absenteeism is 30 or more This will include call issues related to family leave also

Public Safety employees will be provided with ldquofit testsrdquo of N95 respirators N95 will not be deployed until CDC has released their recommendations

Public Safety Logistics will begin to procure equipment and supplies like hand washers gloves etc

Public Safety will test alerting procedures of Public Safety employees using the Rave system

Periodic emails will be sent to all Public Safety employees providing them with info about procedures and policies

Public Safety Operations Manager and Communications Manager will prepare contingency work schedules in cases of high absenteeism (ie 12 hour shifts)

Based on guidance and discussions with ERT PS will communicate with external agencies like DOH MPD GW Georgetown for possible support scenarios if necessary

Public Safety will coordinate with Facilities Management concerning contractor and vendor access on campus at more advanced levels Plan of action will be developed to assist essential contractors in gaining access to areas after Campus shutdown has occurred

Access controllockshop will develop a plan to ensure core changes card access and lock maintenance and repair are done in timely manner

August 14 2009 9

American University Pandemic Preparedness Guidelines

Facilities Management Facilities Management (FM) should familiarize itself with contingency plans and the Business Continuity Plan

FM should regularly review and look for opportunities to update list of essential employees and socialize it within the departments

FM should regularly review and update staff phone numbers Expectations for staff who are not required to come to campus during a closing should be clarified

FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing to operate facilities while closed and to prepare for reopening

FM will prepare for general pandemic hygiene training for FM staff

Information Technology The Office of Information Technology (OIT) should familiarize itself with contingency plans and the Business Continuity Plan

OIT should work to practice a continuity approach for all core services and emergency communication services (e-mail www Rave LDRPS) such that higher availability levels are both practiced and sustained

OIT should regularly review and look for opportunities to modernize the list of essential employees and socialize it within the departments

OIT should regularly review and update staff phone trees Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

OIT should conduct regular reviews of staff coverage and single points of failure for skills and specific responsibilities

OIT will prepare and post reference information and frequently asked questions regarding guidance on remote workplace configurations and abilities

Work with departments to test and rehearse remote access methods for employees in preparation for use during a pandemic or other continuity scenario

Housing Programs Housing staff should identify and clarify responsibilities for pandemic essential personnel Housing staff (professional and paraprofessional) should familiarize themselves with response plans each semester during August and January training events

Housing staff should review and share plans and procedures for the management of 1) well-person 2) sick-person and 3) essential staff short-term temporary housing with

August 14 2009 10

American University Pandemic Preparedness Guidelines

campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Housing staff (professional and paraprofessional) should regularly rehearse emergency notification protocol

Housing staff should maintain criteria for residents who would be allowed to remain on campus in the event that the residence halls were to close (ie travel restrictions medical physical ability etc)

Housing staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves poster paper linens flashlights batteries bottled water boxes packing tape etc

Housing staff should investigate short-term storage program options with the campus UPS store for relocating students quickly

A shared ldquoout of office calendarrdquo has been developed to monitor absenteeism since Housing amp Dining Programs department employs more than 15 people

Summer housing staff should monitor summer conference and intern housing schedule for possible groups and individuals of concern

Academic year and summer housing contracts should reference the importance of pandemic planning and possible effects of a pandemic on the housing agreement room assignments conferencing and billing

Non-essential housing staff should be clear on what is expected of them during a campus closure

Each week housing staff should print two copies of the current campus housing roster (one copy to be maintained in main office and one copy to be located offsite at the home of the Director of Residence Life)

Housing staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Campus Life Campus Life departments should update their preparedness plans to include a list of essential employees procedures that can be reviewed with staff on closing the residence halls during a pandemic procedures that can be reviewed with Bon Appetit on closing dining facilities procedures on the management of temporary housing and procedures on the management of housing facilities for emergency responders

Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

Students should be advised to check the Emergency Preparedness (preparedamericanedu) website to receive information updates

August 14 2009 11

American University Pandemic Preparedness Guidelines

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Planning Efforts UCM Cabinet member and UCM ERT member consult with Cabinet team and ERT Team for updates and new information

UCM ERT Member will work with ERT lead to determine appropriate messaging to alert the campus community of preparation efforts

Draft ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages

Create a pandemic flu resources page on the Web do not make it Live until Level 1 Prepare and communicate to the campus communitymdashfaculty staff students and parents of current studentsmdash that a committee (ERT) has been formed and proactive measures are in place to plan for a possible pandemic outbreak Include information about how updates and announcements will be distributed

Assist in the creation of a general awareness campaign to education the community about how to mitigate spread of flu and social distancing guidelines o Develop flyers for residence halls student health center and public bulletin boards including electronic signboards and shuttle buses

Draft memo conveying the opinion that reducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remain

Draft memo to provide to faculty staff and students returning from travel in affected countries with recommendations not to return to campus based on recommended guidelines for mitigating disease transmission

Develop talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

o Create email distribution list for individuals identified as lsquofront desk staffrsquo Coordinate with AU Abroad programs to ensure that the communication being distributed to study abroad students conveys necessary information including tuition cancellation insurance how to monitor the situation overseas Same flyers and information developed for on campus community should be given to all students pre-departure

Coordinate with Office of Campus Life any information worksheets and updates intended for parents

Design appropriate signage (ie quarantine morgue etc)

UCM Division Specific All UCM staff should familiarize themselves with the universityrsquos emergency response plans and procedures

August 14 2009 12

American University Pandemic Preparedness Guidelines

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Develop a division-wide contact and emergency information including next of kin o Contact information should be updated once a month Hard copies should be kept by division assistants in addition to digitally

Ensure that all essential personnel have the technology needed to be able to work remotely o All essential emergency communication team members should have working blackberries andor cell phones

o All essentialon-call emergency communication team members should have laptops Essentialon-call personnel should be prepared to take office-issued laptop home every night

All employees should investigate ways to be able to telecommutework from home if needed during a pandemic or overnight emergency

Employees should recognize that in the event of an emergency various team members beyond the primary emergency team will be called upon to assist in university-wide communication efforts

UCM staff should be clear on what is expected of them during a long-term campus closure All staff assistants should inventory regular supplies and reorder more in anticipation of vendor disruption

o UCM staff assistants should order and maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves flashlights batteries bottled water first aid kit

Since UCM is a departmentdivision that has more than 15 people the divisionrsquos HR liaison (Asst Dir of Photos amp Admin Asst to Exec Dir-backup) should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir office) is missing 30 or more of the employees

Employees should familiarize themselves with the university leave and compensation policy Participate in Web casts seminars conferences professional associations and keep abreast of the news for information and updates on a potential pandemic crisis

Administrative Services (Human Resources Facilities Finance) Employees should familiarize themselves with the universityrsquos leave and compensation policies

Human Resources should review existing workplace flexibility policies and provide advice to departments

The Director of HR Delivery or designee should be prepared to track patterns of absenteeism that are called into the HR office If 30 of a departmentrsquos staff is absent due to illness the Director of HR Delivery or designee should be notified

The payroll office should communicate with the campus community if the only means for paycheck distribution will be via direct deposit They should work to enroll those who are not currently enrolled in the direct deposit program

August 14 2009 13

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 2: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Table of Contents

Introductionhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip3

Goals and Assumptionshelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip4

Roles and Responsibilitieshelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Pandemic Levels and Response

5

Proactive Planning Levelhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip7

Level Threehelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip20

Appendix I ndash 500 Mile Radius ndash Washington DChelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip28

Appendix III ndash Social Distancing Guidelineshelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip31

Level Onehelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip12

Level Twohelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip16

Level Fourhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip23

Recovery Levelhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip26

Appendix II ndash CollegeSchoolUnit Pandemic Procedureshelliphelliphelliphelliphelliphelliphellip29

August 14 2009 2

American University Pandemic Preparedness Guidelines

Introduction

Immediate coordination and preparation are required when responding to a communicable p ublic health emergency The contents of t his plan will focus your attention on responding to a pandemic Similar to an epidemic a pandemic is a disease outbreak where several people become severely ill with the same disease at the same time However unlike an epidemic a pandemic spreads throughout the world and results in an extremely high illness and death rate unless prevention strategies are rapidly implemented Members of t he World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) believe there is a very strong chance the next pandemic will be a novel human influenza virus Due to the increase in international relations across the globe we will have considerably less time to respond than in years past To date our plans have focused on evacuating the university and responding when damage has occurred to university property As the events of September 11 2001 have taught us we cannot wait to be presented with a crisis We have to continually develop refine and educate community members about how the university will respond The threat of a pandemic has provided us with the potential for unprecedented operational issues due to a projected high absenteeism rate for an extended period of t ime A pandemic will cause major disruptions at our health care provider offices hospitals transportation systems suppliers and other public services While this plan provides a thorough approach to the issues we anticipate needing to be addressed there is a level of specificity that is dependant on the type of infectious agent involved Therefore the Pandemic Preparedness Guidelines serve as guidance only and provide actions that should be considered as events unfold

August 14 2009 3

American University Pandemic Preparedness Guidelines

Goals and Assumptions

Goals Our primary goal is to protect the safety and well-being of o ur students faculty and staff by minimizing spread of t he disease Our secondary goal is to ensure the ability to continue the essential functions of each college school and unit

Assumptions The best protection from a pandemic is prevention and education prior to and during a disease outbreak

The novel human influenza virus will spread rapidly resulting in high illness and death rate

American University should close at Level 4 (a confirmed case in a 500-mile radius of Washington DC)

The virus will be highly contagious and will affect at least 25 of o ur population A pandemic is likely to cause widespread and sustained effects which are likely to stress all local resources

There will be a 2-3 day incubation period without symptoms Once symptoms occur individuals will be sick for 7-10 days

Essential employees will be at a higher risk of e xposure and illness than the general population

If t he University shuts down it should remain closed for a minimum of 7-10 weeks

When possible instruction should continue via Black Board Approximately 15 of re sident students will not be able to leave campus and will require on-campus housing during an outbreak On-campus housing will still have AU network and internet access

The Student Health Center should have adequate supplies of N95 masks goggles gowns etc for appropriate personnel and should ensure standard precautions are in place

Essential employees should have been identified in Colleague by their department head

Departments should be responsible for identifying and recording unit essential services

August 14 2009 4

American University Pandemic Preparedness Guidelines

Roles and Responsibilities

Office of the Vice President of Finance and Treasurer

The Office of the Vice President of Finance and Treasurer will oversee the Emergency Management Workgroup which will maintain and drill this plan The workgroup should review the plan at least once a year and should provide the Cabinet with appropriate recommendations to update the plan

Cabinet

The Cabinet should provide executive level direction and authority for this plan During the response phase of the plan they should make policy decisions on campus closure and the President or his designee should activate the plan

Emergency Response Team

The Emergency Response Team is comprised of academic and operational managers with the appropriate expertise and knowledge of the campus to provide input or assist in the coordination of the preparation implementation evaluation and revision of the Emergency Management Plan The Teamrsquos role in this plan is to provide the Cabinet with information so the Cabinet can make informed and appropriate decisions

CollegesSchoolsUnits

Each college school and unit should prepare its response to a pandemic outbreak Guidance and a template can be found in Appendix II For additional assistance creating an office or personal plan contact the Director of Business Compliance in the office of Risk Management and Safety Services at 202885-2722 All plans should describe ways to quickly contact those who are abroad as well as define ldquoessential travelrdquo and include a procedure identifying who can approve or cancel travel during a pandemic event It is imperative that absenteeism be tracked as early as possible If a department has more than 15 people and has an absenteeism rate of 30 or more the Director of HR Delivery should be contacted

Human Resources

It should be expected that during a pandemic outbreak staffing levels will be strained Reasons for absenteeism may include caring for family members personal

August 14 2009 5

American University Pandemic Preparedness Guidelines

illness and school closures The Director of H R Delivery should collect information from collegesschoolsunits and report significant absentee p atterns to the E xecutive Director The Director of HR Delivery o nly needs to be informed when 30 or more of a unit cannot work due to an illness Being prepared at home can enable employees to continue t heir regular job duties If e mployees need assistance creating their own personal emergency preparedness plan they can contact the Director of Business Compliance at 202885-2722

Pandemic Flu Levels

There are 6 levels within the Pandemic Preparedness plan Each level should be activated by the President based on information gathered by various district and federal agencies

August 14 2009 6

American University Pandemic Preparedness Guidelines

Proactive Planning Level

A pandemic has not occurred in this level of the plan This level of the plan should last until there is a confirmed pandemic in another country All collegeschoolunit plans should be updated and communication plans should be tested The university should remain open with regularly scheduled classes and activities

Institution Wide The Cabinet and Emergency Response Team should begin to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific Employees should familiarize themselves with the university leave and compensation policy

All departments should identify essential staff and back ups who are designated to maintain necessary operations

All departments should be prepared to reassign staff to meet temporary service needs Communication protocols should be confirmed and tested for all department members All departments should inventory their supplies and reorder more in anticipation of vendor disruption

Departments employing more than 15 people should be prepared to notify the Director of HR Delivery or designee if their department is missing 30 or more of their employees

Academic Affairs A general awareness campaign should be developed through central university administration and the Student Health Center

The importance of Distance Education through the Center for Teaching Excellence and the Provostrsquos initiatives on distance learning should be stressed Incentives for faculty engaged in distance education delivery should be considered Easily accessible distance learning training programs for faculty and students should be developed

Information on tuition cancellation insurance should be provided to all students and parents if applicable through the Office of Student Accounts

The situation overseas should be monitored via CDC WHO State Dept OSAC Bulletins national and international news and media outlets

A statement should be posted on the AU Abroad website describing how to keep informed how to protect against possible contamination etc

Information on pandemic preparedness and planning should be included in all pre-departure orientation programs

AU Abroad sites should be engaged in their own planning and preparations

August 14 2009 7

American University Pandemic Preparedness Guidelines

AU Abroad Enclave Program overseas directors should supply AU Abroad with cost estimates for quarantine and shelter-in-place arrangements should they become necessary for students

Health and Safety Student Health Center staff should review (and update as necessary) the SHC response plans each semester (currently occurs during July and January staff retreats)

Student Health Center staff should maintain regular contact with Housing staff to coordinate distribution of reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Student Health Center staff should regularly rehearse telephone tree notification protocol Student Health Center staff should routinely practice emergency notification protocol with professional and clinical staff

Student Health Center staff should maintain a quantity of medical and office supplies needed in case of emergency (See emergency supply inventory list)

Student Health Center staff should review emergency inventory monthly and order rotate discard as necessary

Student Health Center staff should review plan for business continuity ie resources and essential items needed if the health center was to be relocated for a length of time

Student Health Center staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Student Health Center staff should review ldquouniversal precautionsrdquo Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff will provide education (at new student orientation Wellness Fair etc) on communicable diseases and social distancing policies and procedures which will help limit the spread of pandemic flu

Wellness Center staff will prepare materials (either paper electronic or both) for campus community with definitions (ie pandemic anti-virals vaccine social distancing isolation quarantine H5N1) and distribute as necessary

Student Health Center staff will create front desk talking points on committee and their work where to find general information CDC website WHO website etc

Student Health Center staff will relay pandemic plans and information in conjunction with appropriate departments including but not limited to Campus Life Risk Management Media Relations Public Safety etc

Student Health Center staff will publish important references and resources on appropriate Web sites For example

o wwwpandemicflugovplanpdfcolleges universitiespdf

August 14 2009 8

American University Pandemic Preparedness Guidelines

o wwwcdcgovflupandemicchecklistshtm o wwwhhsgovpandemicplan o wwwwhoint o wwwcshemaorgresourcepandemic0306htm

Student Health Center staff should collaborate with campus partners to encourage vaccination for seasonal flu

Student Health Center staff should encourage participation in web casts seminars and continuing education on pandemics as available

Student Health Center staff should identify any community drills plans and encourage participation

Student Health Center staff should work with appropriate campus partners to determine feasibility of Fit testing (staff with direct patient care responsibilities) with N95 respirators

Student Health Center staff should identify non-clinical roles and educational materials for non-clinician caregivers

Student Health Center staff should review and update contact lists for Sibley Hospital Department of Health etc

Student Health Center staff should establish structure for recording and reporting key activities events and decisions made during the crisis

Public Safety Public Safety will begin collecting data on Public Safety employee illnesses and will notify HR when absenteeism is 30 or more This will include call issues related to family leave also

Public Safety employees will be provided with ldquofit testsrdquo of N95 respirators N95 will not be deployed until CDC has released their recommendations

Public Safety Logistics will begin to procure equipment and supplies like hand washers gloves etc

Public Safety will test alerting procedures of Public Safety employees using the Rave system

Periodic emails will be sent to all Public Safety employees providing them with info about procedures and policies

Public Safety Operations Manager and Communications Manager will prepare contingency work schedules in cases of high absenteeism (ie 12 hour shifts)

Based on guidance and discussions with ERT PS will communicate with external agencies like DOH MPD GW Georgetown for possible support scenarios if necessary

Public Safety will coordinate with Facilities Management concerning contractor and vendor access on campus at more advanced levels Plan of action will be developed to assist essential contractors in gaining access to areas after Campus shutdown has occurred

Access controllockshop will develop a plan to ensure core changes card access and lock maintenance and repair are done in timely manner

August 14 2009 9

American University Pandemic Preparedness Guidelines

Facilities Management Facilities Management (FM) should familiarize itself with contingency plans and the Business Continuity Plan

FM should regularly review and look for opportunities to update list of essential employees and socialize it within the departments

FM should regularly review and update staff phone numbers Expectations for staff who are not required to come to campus during a closing should be clarified

FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing to operate facilities while closed and to prepare for reopening

FM will prepare for general pandemic hygiene training for FM staff

Information Technology The Office of Information Technology (OIT) should familiarize itself with contingency plans and the Business Continuity Plan

OIT should work to practice a continuity approach for all core services and emergency communication services (e-mail www Rave LDRPS) such that higher availability levels are both practiced and sustained

OIT should regularly review and look for opportunities to modernize the list of essential employees and socialize it within the departments

OIT should regularly review and update staff phone trees Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

OIT should conduct regular reviews of staff coverage and single points of failure for skills and specific responsibilities

OIT will prepare and post reference information and frequently asked questions regarding guidance on remote workplace configurations and abilities

Work with departments to test and rehearse remote access methods for employees in preparation for use during a pandemic or other continuity scenario

Housing Programs Housing staff should identify and clarify responsibilities for pandemic essential personnel Housing staff (professional and paraprofessional) should familiarize themselves with response plans each semester during August and January training events

Housing staff should review and share plans and procedures for the management of 1) well-person 2) sick-person and 3) essential staff short-term temporary housing with

August 14 2009 10

American University Pandemic Preparedness Guidelines

campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Housing staff (professional and paraprofessional) should regularly rehearse emergency notification protocol

Housing staff should maintain criteria for residents who would be allowed to remain on campus in the event that the residence halls were to close (ie travel restrictions medical physical ability etc)

Housing staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves poster paper linens flashlights batteries bottled water boxes packing tape etc

Housing staff should investigate short-term storage program options with the campus UPS store for relocating students quickly

A shared ldquoout of office calendarrdquo has been developed to monitor absenteeism since Housing amp Dining Programs department employs more than 15 people

Summer housing staff should monitor summer conference and intern housing schedule for possible groups and individuals of concern

Academic year and summer housing contracts should reference the importance of pandemic planning and possible effects of a pandemic on the housing agreement room assignments conferencing and billing

Non-essential housing staff should be clear on what is expected of them during a campus closure

Each week housing staff should print two copies of the current campus housing roster (one copy to be maintained in main office and one copy to be located offsite at the home of the Director of Residence Life)

Housing staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Campus Life Campus Life departments should update their preparedness plans to include a list of essential employees procedures that can be reviewed with staff on closing the residence halls during a pandemic procedures that can be reviewed with Bon Appetit on closing dining facilities procedures on the management of temporary housing and procedures on the management of housing facilities for emergency responders

Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

Students should be advised to check the Emergency Preparedness (preparedamericanedu) website to receive information updates

August 14 2009 11

American University Pandemic Preparedness Guidelines

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Planning Efforts UCM Cabinet member and UCM ERT member consult with Cabinet team and ERT Team for updates and new information

UCM ERT Member will work with ERT lead to determine appropriate messaging to alert the campus community of preparation efforts

Draft ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages

Create a pandemic flu resources page on the Web do not make it Live until Level 1 Prepare and communicate to the campus communitymdashfaculty staff students and parents of current studentsmdash that a committee (ERT) has been formed and proactive measures are in place to plan for a possible pandemic outbreak Include information about how updates and announcements will be distributed

Assist in the creation of a general awareness campaign to education the community about how to mitigate spread of flu and social distancing guidelines o Develop flyers for residence halls student health center and public bulletin boards including electronic signboards and shuttle buses

Draft memo conveying the opinion that reducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remain

Draft memo to provide to faculty staff and students returning from travel in affected countries with recommendations not to return to campus based on recommended guidelines for mitigating disease transmission

Develop talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

o Create email distribution list for individuals identified as lsquofront desk staffrsquo Coordinate with AU Abroad programs to ensure that the communication being distributed to study abroad students conveys necessary information including tuition cancellation insurance how to monitor the situation overseas Same flyers and information developed for on campus community should be given to all students pre-departure

Coordinate with Office of Campus Life any information worksheets and updates intended for parents

Design appropriate signage (ie quarantine morgue etc)

UCM Division Specific All UCM staff should familiarize themselves with the universityrsquos emergency response plans and procedures

August 14 2009 12

American University Pandemic Preparedness Guidelines

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Develop a division-wide contact and emergency information including next of kin o Contact information should be updated once a month Hard copies should be kept by division assistants in addition to digitally

Ensure that all essential personnel have the technology needed to be able to work remotely o All essential emergency communication team members should have working blackberries andor cell phones

o All essentialon-call emergency communication team members should have laptops Essentialon-call personnel should be prepared to take office-issued laptop home every night

All employees should investigate ways to be able to telecommutework from home if needed during a pandemic or overnight emergency

Employees should recognize that in the event of an emergency various team members beyond the primary emergency team will be called upon to assist in university-wide communication efforts

UCM staff should be clear on what is expected of them during a long-term campus closure All staff assistants should inventory regular supplies and reorder more in anticipation of vendor disruption

o UCM staff assistants should order and maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves flashlights batteries bottled water first aid kit

Since UCM is a departmentdivision that has more than 15 people the divisionrsquos HR liaison (Asst Dir of Photos amp Admin Asst to Exec Dir-backup) should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir office) is missing 30 or more of the employees

Employees should familiarize themselves with the university leave and compensation policy Participate in Web casts seminars conferences professional associations and keep abreast of the news for information and updates on a potential pandemic crisis

Administrative Services (Human Resources Facilities Finance) Employees should familiarize themselves with the universityrsquos leave and compensation policies

Human Resources should review existing workplace flexibility policies and provide advice to departments

The Director of HR Delivery or designee should be prepared to track patterns of absenteeism that are called into the HR office If 30 of a departmentrsquos staff is absent due to illness the Director of HR Delivery or designee should be notified

The payroll office should communicate with the campus community if the only means for paycheck distribution will be via direct deposit They should work to enroll those who are not currently enrolled in the direct deposit program

August 14 2009 13

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 3: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Introduction

Immediate coordination and preparation are required when responding to a communicable p ublic health emergency The contents of t his plan will focus your attention on responding to a pandemic Similar to an epidemic a pandemic is a disease outbreak where several people become severely ill with the same disease at the same time However unlike an epidemic a pandemic spreads throughout the world and results in an extremely high illness and death rate unless prevention strategies are rapidly implemented Members of t he World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) believe there is a very strong chance the next pandemic will be a novel human influenza virus Due to the increase in international relations across the globe we will have considerably less time to respond than in years past To date our plans have focused on evacuating the university and responding when damage has occurred to university property As the events of September 11 2001 have taught us we cannot wait to be presented with a crisis We have to continually develop refine and educate community members about how the university will respond The threat of a pandemic has provided us with the potential for unprecedented operational issues due to a projected high absenteeism rate for an extended period of t ime A pandemic will cause major disruptions at our health care provider offices hospitals transportation systems suppliers and other public services While this plan provides a thorough approach to the issues we anticipate needing to be addressed there is a level of specificity that is dependant on the type of infectious agent involved Therefore the Pandemic Preparedness Guidelines serve as guidance only and provide actions that should be considered as events unfold

August 14 2009 3

American University Pandemic Preparedness Guidelines

Goals and Assumptions

Goals Our primary goal is to protect the safety and well-being of o ur students faculty and staff by minimizing spread of t he disease Our secondary goal is to ensure the ability to continue the essential functions of each college school and unit

Assumptions The best protection from a pandemic is prevention and education prior to and during a disease outbreak

The novel human influenza virus will spread rapidly resulting in high illness and death rate

American University should close at Level 4 (a confirmed case in a 500-mile radius of Washington DC)

The virus will be highly contagious and will affect at least 25 of o ur population A pandemic is likely to cause widespread and sustained effects which are likely to stress all local resources

There will be a 2-3 day incubation period without symptoms Once symptoms occur individuals will be sick for 7-10 days

Essential employees will be at a higher risk of e xposure and illness than the general population

If t he University shuts down it should remain closed for a minimum of 7-10 weeks

When possible instruction should continue via Black Board Approximately 15 of re sident students will not be able to leave campus and will require on-campus housing during an outbreak On-campus housing will still have AU network and internet access

The Student Health Center should have adequate supplies of N95 masks goggles gowns etc for appropriate personnel and should ensure standard precautions are in place

Essential employees should have been identified in Colleague by their department head

Departments should be responsible for identifying and recording unit essential services

August 14 2009 4

American University Pandemic Preparedness Guidelines

Roles and Responsibilities

Office of the Vice President of Finance and Treasurer

The Office of the Vice President of Finance and Treasurer will oversee the Emergency Management Workgroup which will maintain and drill this plan The workgroup should review the plan at least once a year and should provide the Cabinet with appropriate recommendations to update the plan

Cabinet

The Cabinet should provide executive level direction and authority for this plan During the response phase of the plan they should make policy decisions on campus closure and the President or his designee should activate the plan

Emergency Response Team

The Emergency Response Team is comprised of academic and operational managers with the appropriate expertise and knowledge of the campus to provide input or assist in the coordination of the preparation implementation evaluation and revision of the Emergency Management Plan The Teamrsquos role in this plan is to provide the Cabinet with information so the Cabinet can make informed and appropriate decisions

CollegesSchoolsUnits

Each college school and unit should prepare its response to a pandemic outbreak Guidance and a template can be found in Appendix II For additional assistance creating an office or personal plan contact the Director of Business Compliance in the office of Risk Management and Safety Services at 202885-2722 All plans should describe ways to quickly contact those who are abroad as well as define ldquoessential travelrdquo and include a procedure identifying who can approve or cancel travel during a pandemic event It is imperative that absenteeism be tracked as early as possible If a department has more than 15 people and has an absenteeism rate of 30 or more the Director of HR Delivery should be contacted

Human Resources

It should be expected that during a pandemic outbreak staffing levels will be strained Reasons for absenteeism may include caring for family members personal

August 14 2009 5

American University Pandemic Preparedness Guidelines

illness and school closures The Director of H R Delivery should collect information from collegesschoolsunits and report significant absentee p atterns to the E xecutive Director The Director of HR Delivery o nly needs to be informed when 30 or more of a unit cannot work due to an illness Being prepared at home can enable employees to continue t heir regular job duties If e mployees need assistance creating their own personal emergency preparedness plan they can contact the Director of Business Compliance at 202885-2722

Pandemic Flu Levels

There are 6 levels within the Pandemic Preparedness plan Each level should be activated by the President based on information gathered by various district and federal agencies

August 14 2009 6

American University Pandemic Preparedness Guidelines

Proactive Planning Level

A pandemic has not occurred in this level of the plan This level of the plan should last until there is a confirmed pandemic in another country All collegeschoolunit plans should be updated and communication plans should be tested The university should remain open with regularly scheduled classes and activities

Institution Wide The Cabinet and Emergency Response Team should begin to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific Employees should familiarize themselves with the university leave and compensation policy

All departments should identify essential staff and back ups who are designated to maintain necessary operations

All departments should be prepared to reassign staff to meet temporary service needs Communication protocols should be confirmed and tested for all department members All departments should inventory their supplies and reorder more in anticipation of vendor disruption

Departments employing more than 15 people should be prepared to notify the Director of HR Delivery or designee if their department is missing 30 or more of their employees

Academic Affairs A general awareness campaign should be developed through central university administration and the Student Health Center

The importance of Distance Education through the Center for Teaching Excellence and the Provostrsquos initiatives on distance learning should be stressed Incentives for faculty engaged in distance education delivery should be considered Easily accessible distance learning training programs for faculty and students should be developed

Information on tuition cancellation insurance should be provided to all students and parents if applicable through the Office of Student Accounts

The situation overseas should be monitored via CDC WHO State Dept OSAC Bulletins national and international news and media outlets

A statement should be posted on the AU Abroad website describing how to keep informed how to protect against possible contamination etc

Information on pandemic preparedness and planning should be included in all pre-departure orientation programs

AU Abroad sites should be engaged in their own planning and preparations

August 14 2009 7

American University Pandemic Preparedness Guidelines

AU Abroad Enclave Program overseas directors should supply AU Abroad with cost estimates for quarantine and shelter-in-place arrangements should they become necessary for students

Health and Safety Student Health Center staff should review (and update as necessary) the SHC response plans each semester (currently occurs during July and January staff retreats)

Student Health Center staff should maintain regular contact with Housing staff to coordinate distribution of reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Student Health Center staff should regularly rehearse telephone tree notification protocol Student Health Center staff should routinely practice emergency notification protocol with professional and clinical staff

Student Health Center staff should maintain a quantity of medical and office supplies needed in case of emergency (See emergency supply inventory list)

Student Health Center staff should review emergency inventory monthly and order rotate discard as necessary

Student Health Center staff should review plan for business continuity ie resources and essential items needed if the health center was to be relocated for a length of time

Student Health Center staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Student Health Center staff should review ldquouniversal precautionsrdquo Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff will provide education (at new student orientation Wellness Fair etc) on communicable diseases and social distancing policies and procedures which will help limit the spread of pandemic flu

Wellness Center staff will prepare materials (either paper electronic or both) for campus community with definitions (ie pandemic anti-virals vaccine social distancing isolation quarantine H5N1) and distribute as necessary

Student Health Center staff will create front desk talking points on committee and their work where to find general information CDC website WHO website etc

Student Health Center staff will relay pandemic plans and information in conjunction with appropriate departments including but not limited to Campus Life Risk Management Media Relations Public Safety etc

Student Health Center staff will publish important references and resources on appropriate Web sites For example

o wwwpandemicflugovplanpdfcolleges universitiespdf

August 14 2009 8

American University Pandemic Preparedness Guidelines

o wwwcdcgovflupandemicchecklistshtm o wwwhhsgovpandemicplan o wwwwhoint o wwwcshemaorgresourcepandemic0306htm

Student Health Center staff should collaborate with campus partners to encourage vaccination for seasonal flu

Student Health Center staff should encourage participation in web casts seminars and continuing education on pandemics as available

Student Health Center staff should identify any community drills plans and encourage participation

Student Health Center staff should work with appropriate campus partners to determine feasibility of Fit testing (staff with direct patient care responsibilities) with N95 respirators

Student Health Center staff should identify non-clinical roles and educational materials for non-clinician caregivers

Student Health Center staff should review and update contact lists for Sibley Hospital Department of Health etc

Student Health Center staff should establish structure for recording and reporting key activities events and decisions made during the crisis

Public Safety Public Safety will begin collecting data on Public Safety employee illnesses and will notify HR when absenteeism is 30 or more This will include call issues related to family leave also

Public Safety employees will be provided with ldquofit testsrdquo of N95 respirators N95 will not be deployed until CDC has released their recommendations

Public Safety Logistics will begin to procure equipment and supplies like hand washers gloves etc

Public Safety will test alerting procedures of Public Safety employees using the Rave system

Periodic emails will be sent to all Public Safety employees providing them with info about procedures and policies

Public Safety Operations Manager and Communications Manager will prepare contingency work schedules in cases of high absenteeism (ie 12 hour shifts)

Based on guidance and discussions with ERT PS will communicate with external agencies like DOH MPD GW Georgetown for possible support scenarios if necessary

Public Safety will coordinate with Facilities Management concerning contractor and vendor access on campus at more advanced levels Plan of action will be developed to assist essential contractors in gaining access to areas after Campus shutdown has occurred

Access controllockshop will develop a plan to ensure core changes card access and lock maintenance and repair are done in timely manner

August 14 2009 9

American University Pandemic Preparedness Guidelines

Facilities Management Facilities Management (FM) should familiarize itself with contingency plans and the Business Continuity Plan

FM should regularly review and look for opportunities to update list of essential employees and socialize it within the departments

FM should regularly review and update staff phone numbers Expectations for staff who are not required to come to campus during a closing should be clarified

FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing to operate facilities while closed and to prepare for reopening

FM will prepare for general pandemic hygiene training for FM staff

Information Technology The Office of Information Technology (OIT) should familiarize itself with contingency plans and the Business Continuity Plan

OIT should work to practice a continuity approach for all core services and emergency communication services (e-mail www Rave LDRPS) such that higher availability levels are both practiced and sustained

OIT should regularly review and look for opportunities to modernize the list of essential employees and socialize it within the departments

OIT should regularly review and update staff phone trees Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

OIT should conduct regular reviews of staff coverage and single points of failure for skills and specific responsibilities

OIT will prepare and post reference information and frequently asked questions regarding guidance on remote workplace configurations and abilities

Work with departments to test and rehearse remote access methods for employees in preparation for use during a pandemic or other continuity scenario

Housing Programs Housing staff should identify and clarify responsibilities for pandemic essential personnel Housing staff (professional and paraprofessional) should familiarize themselves with response plans each semester during August and January training events

Housing staff should review and share plans and procedures for the management of 1) well-person 2) sick-person and 3) essential staff short-term temporary housing with

August 14 2009 10

American University Pandemic Preparedness Guidelines

campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Housing staff (professional and paraprofessional) should regularly rehearse emergency notification protocol

Housing staff should maintain criteria for residents who would be allowed to remain on campus in the event that the residence halls were to close (ie travel restrictions medical physical ability etc)

Housing staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves poster paper linens flashlights batteries bottled water boxes packing tape etc

Housing staff should investigate short-term storage program options with the campus UPS store for relocating students quickly

A shared ldquoout of office calendarrdquo has been developed to monitor absenteeism since Housing amp Dining Programs department employs more than 15 people

Summer housing staff should monitor summer conference and intern housing schedule for possible groups and individuals of concern

Academic year and summer housing contracts should reference the importance of pandemic planning and possible effects of a pandemic on the housing agreement room assignments conferencing and billing

Non-essential housing staff should be clear on what is expected of them during a campus closure

Each week housing staff should print two copies of the current campus housing roster (one copy to be maintained in main office and one copy to be located offsite at the home of the Director of Residence Life)

Housing staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Campus Life Campus Life departments should update their preparedness plans to include a list of essential employees procedures that can be reviewed with staff on closing the residence halls during a pandemic procedures that can be reviewed with Bon Appetit on closing dining facilities procedures on the management of temporary housing and procedures on the management of housing facilities for emergency responders

Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

Students should be advised to check the Emergency Preparedness (preparedamericanedu) website to receive information updates

August 14 2009 11

American University Pandemic Preparedness Guidelines

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Planning Efforts UCM Cabinet member and UCM ERT member consult with Cabinet team and ERT Team for updates and new information

UCM ERT Member will work with ERT lead to determine appropriate messaging to alert the campus community of preparation efforts

Draft ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages

Create a pandemic flu resources page on the Web do not make it Live until Level 1 Prepare and communicate to the campus communitymdashfaculty staff students and parents of current studentsmdash that a committee (ERT) has been formed and proactive measures are in place to plan for a possible pandemic outbreak Include information about how updates and announcements will be distributed

Assist in the creation of a general awareness campaign to education the community about how to mitigate spread of flu and social distancing guidelines o Develop flyers for residence halls student health center and public bulletin boards including electronic signboards and shuttle buses

Draft memo conveying the opinion that reducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remain

Draft memo to provide to faculty staff and students returning from travel in affected countries with recommendations not to return to campus based on recommended guidelines for mitigating disease transmission

Develop talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

o Create email distribution list for individuals identified as lsquofront desk staffrsquo Coordinate with AU Abroad programs to ensure that the communication being distributed to study abroad students conveys necessary information including tuition cancellation insurance how to monitor the situation overseas Same flyers and information developed for on campus community should be given to all students pre-departure

Coordinate with Office of Campus Life any information worksheets and updates intended for parents

Design appropriate signage (ie quarantine morgue etc)

UCM Division Specific All UCM staff should familiarize themselves with the universityrsquos emergency response plans and procedures

August 14 2009 12

American University Pandemic Preparedness Guidelines

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Develop a division-wide contact and emergency information including next of kin o Contact information should be updated once a month Hard copies should be kept by division assistants in addition to digitally

Ensure that all essential personnel have the technology needed to be able to work remotely o All essential emergency communication team members should have working blackberries andor cell phones

o All essentialon-call emergency communication team members should have laptops Essentialon-call personnel should be prepared to take office-issued laptop home every night

All employees should investigate ways to be able to telecommutework from home if needed during a pandemic or overnight emergency

Employees should recognize that in the event of an emergency various team members beyond the primary emergency team will be called upon to assist in university-wide communication efforts

UCM staff should be clear on what is expected of them during a long-term campus closure All staff assistants should inventory regular supplies and reorder more in anticipation of vendor disruption

o UCM staff assistants should order and maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves flashlights batteries bottled water first aid kit

Since UCM is a departmentdivision that has more than 15 people the divisionrsquos HR liaison (Asst Dir of Photos amp Admin Asst to Exec Dir-backup) should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir office) is missing 30 or more of the employees

Employees should familiarize themselves with the university leave and compensation policy Participate in Web casts seminars conferences professional associations and keep abreast of the news for information and updates on a potential pandemic crisis

Administrative Services (Human Resources Facilities Finance) Employees should familiarize themselves with the universityrsquos leave and compensation policies

Human Resources should review existing workplace flexibility policies and provide advice to departments

The Director of HR Delivery or designee should be prepared to track patterns of absenteeism that are called into the HR office If 30 of a departmentrsquos staff is absent due to illness the Director of HR Delivery or designee should be notified

The payroll office should communicate with the campus community if the only means for paycheck distribution will be via direct deposit They should work to enroll those who are not currently enrolled in the direct deposit program

August 14 2009 13

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 4: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Goals and Assumptions

Goals Our primary goal is to protect the safety and well-being of o ur students faculty and staff by minimizing spread of t he disease Our secondary goal is to ensure the ability to continue the essential functions of each college school and unit

Assumptions The best protection from a pandemic is prevention and education prior to and during a disease outbreak

The novel human influenza virus will spread rapidly resulting in high illness and death rate

American University should close at Level 4 (a confirmed case in a 500-mile radius of Washington DC)

The virus will be highly contagious and will affect at least 25 of o ur population A pandemic is likely to cause widespread and sustained effects which are likely to stress all local resources

There will be a 2-3 day incubation period without symptoms Once symptoms occur individuals will be sick for 7-10 days

Essential employees will be at a higher risk of e xposure and illness than the general population

If t he University shuts down it should remain closed for a minimum of 7-10 weeks

When possible instruction should continue via Black Board Approximately 15 of re sident students will not be able to leave campus and will require on-campus housing during an outbreak On-campus housing will still have AU network and internet access

The Student Health Center should have adequate supplies of N95 masks goggles gowns etc for appropriate personnel and should ensure standard precautions are in place

Essential employees should have been identified in Colleague by their department head

Departments should be responsible for identifying and recording unit essential services

August 14 2009 4

American University Pandemic Preparedness Guidelines

Roles and Responsibilities

Office of the Vice President of Finance and Treasurer

The Office of the Vice President of Finance and Treasurer will oversee the Emergency Management Workgroup which will maintain and drill this plan The workgroup should review the plan at least once a year and should provide the Cabinet with appropriate recommendations to update the plan

Cabinet

The Cabinet should provide executive level direction and authority for this plan During the response phase of the plan they should make policy decisions on campus closure and the President or his designee should activate the plan

Emergency Response Team

The Emergency Response Team is comprised of academic and operational managers with the appropriate expertise and knowledge of the campus to provide input or assist in the coordination of the preparation implementation evaluation and revision of the Emergency Management Plan The Teamrsquos role in this plan is to provide the Cabinet with information so the Cabinet can make informed and appropriate decisions

CollegesSchoolsUnits

Each college school and unit should prepare its response to a pandemic outbreak Guidance and a template can be found in Appendix II For additional assistance creating an office or personal plan contact the Director of Business Compliance in the office of Risk Management and Safety Services at 202885-2722 All plans should describe ways to quickly contact those who are abroad as well as define ldquoessential travelrdquo and include a procedure identifying who can approve or cancel travel during a pandemic event It is imperative that absenteeism be tracked as early as possible If a department has more than 15 people and has an absenteeism rate of 30 or more the Director of HR Delivery should be contacted

Human Resources

It should be expected that during a pandemic outbreak staffing levels will be strained Reasons for absenteeism may include caring for family members personal

August 14 2009 5

American University Pandemic Preparedness Guidelines

illness and school closures The Director of H R Delivery should collect information from collegesschoolsunits and report significant absentee p atterns to the E xecutive Director The Director of HR Delivery o nly needs to be informed when 30 or more of a unit cannot work due to an illness Being prepared at home can enable employees to continue t heir regular job duties If e mployees need assistance creating their own personal emergency preparedness plan they can contact the Director of Business Compliance at 202885-2722

Pandemic Flu Levels

There are 6 levels within the Pandemic Preparedness plan Each level should be activated by the President based on information gathered by various district and federal agencies

August 14 2009 6

American University Pandemic Preparedness Guidelines

Proactive Planning Level

A pandemic has not occurred in this level of the plan This level of the plan should last until there is a confirmed pandemic in another country All collegeschoolunit plans should be updated and communication plans should be tested The university should remain open with regularly scheduled classes and activities

Institution Wide The Cabinet and Emergency Response Team should begin to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific Employees should familiarize themselves with the university leave and compensation policy

All departments should identify essential staff and back ups who are designated to maintain necessary operations

All departments should be prepared to reassign staff to meet temporary service needs Communication protocols should be confirmed and tested for all department members All departments should inventory their supplies and reorder more in anticipation of vendor disruption

Departments employing more than 15 people should be prepared to notify the Director of HR Delivery or designee if their department is missing 30 or more of their employees

Academic Affairs A general awareness campaign should be developed through central university administration and the Student Health Center

The importance of Distance Education through the Center for Teaching Excellence and the Provostrsquos initiatives on distance learning should be stressed Incentives for faculty engaged in distance education delivery should be considered Easily accessible distance learning training programs for faculty and students should be developed

Information on tuition cancellation insurance should be provided to all students and parents if applicable through the Office of Student Accounts

The situation overseas should be monitored via CDC WHO State Dept OSAC Bulletins national and international news and media outlets

A statement should be posted on the AU Abroad website describing how to keep informed how to protect against possible contamination etc

Information on pandemic preparedness and planning should be included in all pre-departure orientation programs

AU Abroad sites should be engaged in their own planning and preparations

August 14 2009 7

American University Pandemic Preparedness Guidelines

AU Abroad Enclave Program overseas directors should supply AU Abroad with cost estimates for quarantine and shelter-in-place arrangements should they become necessary for students

Health and Safety Student Health Center staff should review (and update as necessary) the SHC response plans each semester (currently occurs during July and January staff retreats)

Student Health Center staff should maintain regular contact with Housing staff to coordinate distribution of reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Student Health Center staff should regularly rehearse telephone tree notification protocol Student Health Center staff should routinely practice emergency notification protocol with professional and clinical staff

Student Health Center staff should maintain a quantity of medical and office supplies needed in case of emergency (See emergency supply inventory list)

Student Health Center staff should review emergency inventory monthly and order rotate discard as necessary

Student Health Center staff should review plan for business continuity ie resources and essential items needed if the health center was to be relocated for a length of time

Student Health Center staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Student Health Center staff should review ldquouniversal precautionsrdquo Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff will provide education (at new student orientation Wellness Fair etc) on communicable diseases and social distancing policies and procedures which will help limit the spread of pandemic flu

Wellness Center staff will prepare materials (either paper electronic or both) for campus community with definitions (ie pandemic anti-virals vaccine social distancing isolation quarantine H5N1) and distribute as necessary

Student Health Center staff will create front desk talking points on committee and their work where to find general information CDC website WHO website etc

Student Health Center staff will relay pandemic plans and information in conjunction with appropriate departments including but not limited to Campus Life Risk Management Media Relations Public Safety etc

Student Health Center staff will publish important references and resources on appropriate Web sites For example

o wwwpandemicflugovplanpdfcolleges universitiespdf

August 14 2009 8

American University Pandemic Preparedness Guidelines

o wwwcdcgovflupandemicchecklistshtm o wwwhhsgovpandemicplan o wwwwhoint o wwwcshemaorgresourcepandemic0306htm

Student Health Center staff should collaborate with campus partners to encourage vaccination for seasonal flu

Student Health Center staff should encourage participation in web casts seminars and continuing education on pandemics as available

Student Health Center staff should identify any community drills plans and encourage participation

Student Health Center staff should work with appropriate campus partners to determine feasibility of Fit testing (staff with direct patient care responsibilities) with N95 respirators

Student Health Center staff should identify non-clinical roles and educational materials for non-clinician caregivers

Student Health Center staff should review and update contact lists for Sibley Hospital Department of Health etc

Student Health Center staff should establish structure for recording and reporting key activities events and decisions made during the crisis

Public Safety Public Safety will begin collecting data on Public Safety employee illnesses and will notify HR when absenteeism is 30 or more This will include call issues related to family leave also

Public Safety employees will be provided with ldquofit testsrdquo of N95 respirators N95 will not be deployed until CDC has released their recommendations

Public Safety Logistics will begin to procure equipment and supplies like hand washers gloves etc

Public Safety will test alerting procedures of Public Safety employees using the Rave system

Periodic emails will be sent to all Public Safety employees providing them with info about procedures and policies

Public Safety Operations Manager and Communications Manager will prepare contingency work schedules in cases of high absenteeism (ie 12 hour shifts)

Based on guidance and discussions with ERT PS will communicate with external agencies like DOH MPD GW Georgetown for possible support scenarios if necessary

Public Safety will coordinate with Facilities Management concerning contractor and vendor access on campus at more advanced levels Plan of action will be developed to assist essential contractors in gaining access to areas after Campus shutdown has occurred

Access controllockshop will develop a plan to ensure core changes card access and lock maintenance and repair are done in timely manner

August 14 2009 9

American University Pandemic Preparedness Guidelines

Facilities Management Facilities Management (FM) should familiarize itself with contingency plans and the Business Continuity Plan

FM should regularly review and look for opportunities to update list of essential employees and socialize it within the departments

FM should regularly review and update staff phone numbers Expectations for staff who are not required to come to campus during a closing should be clarified

FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing to operate facilities while closed and to prepare for reopening

FM will prepare for general pandemic hygiene training for FM staff

Information Technology The Office of Information Technology (OIT) should familiarize itself with contingency plans and the Business Continuity Plan

OIT should work to practice a continuity approach for all core services and emergency communication services (e-mail www Rave LDRPS) such that higher availability levels are both practiced and sustained

OIT should regularly review and look for opportunities to modernize the list of essential employees and socialize it within the departments

OIT should regularly review and update staff phone trees Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

OIT should conduct regular reviews of staff coverage and single points of failure for skills and specific responsibilities

OIT will prepare and post reference information and frequently asked questions regarding guidance on remote workplace configurations and abilities

Work with departments to test and rehearse remote access methods for employees in preparation for use during a pandemic or other continuity scenario

Housing Programs Housing staff should identify and clarify responsibilities for pandemic essential personnel Housing staff (professional and paraprofessional) should familiarize themselves with response plans each semester during August and January training events

Housing staff should review and share plans and procedures for the management of 1) well-person 2) sick-person and 3) essential staff short-term temporary housing with

August 14 2009 10

American University Pandemic Preparedness Guidelines

campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Housing staff (professional and paraprofessional) should regularly rehearse emergency notification protocol

Housing staff should maintain criteria for residents who would be allowed to remain on campus in the event that the residence halls were to close (ie travel restrictions medical physical ability etc)

Housing staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves poster paper linens flashlights batteries bottled water boxes packing tape etc

Housing staff should investigate short-term storage program options with the campus UPS store for relocating students quickly

A shared ldquoout of office calendarrdquo has been developed to monitor absenteeism since Housing amp Dining Programs department employs more than 15 people

Summer housing staff should monitor summer conference and intern housing schedule for possible groups and individuals of concern

Academic year and summer housing contracts should reference the importance of pandemic planning and possible effects of a pandemic on the housing agreement room assignments conferencing and billing

Non-essential housing staff should be clear on what is expected of them during a campus closure

Each week housing staff should print two copies of the current campus housing roster (one copy to be maintained in main office and one copy to be located offsite at the home of the Director of Residence Life)

Housing staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Campus Life Campus Life departments should update their preparedness plans to include a list of essential employees procedures that can be reviewed with staff on closing the residence halls during a pandemic procedures that can be reviewed with Bon Appetit on closing dining facilities procedures on the management of temporary housing and procedures on the management of housing facilities for emergency responders

Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

Students should be advised to check the Emergency Preparedness (preparedamericanedu) website to receive information updates

August 14 2009 11

American University Pandemic Preparedness Guidelines

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Planning Efforts UCM Cabinet member and UCM ERT member consult with Cabinet team and ERT Team for updates and new information

UCM ERT Member will work with ERT lead to determine appropriate messaging to alert the campus community of preparation efforts

Draft ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages

Create a pandemic flu resources page on the Web do not make it Live until Level 1 Prepare and communicate to the campus communitymdashfaculty staff students and parents of current studentsmdash that a committee (ERT) has been formed and proactive measures are in place to plan for a possible pandemic outbreak Include information about how updates and announcements will be distributed

Assist in the creation of a general awareness campaign to education the community about how to mitigate spread of flu and social distancing guidelines o Develop flyers for residence halls student health center and public bulletin boards including electronic signboards and shuttle buses

Draft memo conveying the opinion that reducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remain

Draft memo to provide to faculty staff and students returning from travel in affected countries with recommendations not to return to campus based on recommended guidelines for mitigating disease transmission

Develop talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

o Create email distribution list for individuals identified as lsquofront desk staffrsquo Coordinate with AU Abroad programs to ensure that the communication being distributed to study abroad students conveys necessary information including tuition cancellation insurance how to monitor the situation overseas Same flyers and information developed for on campus community should be given to all students pre-departure

Coordinate with Office of Campus Life any information worksheets and updates intended for parents

Design appropriate signage (ie quarantine morgue etc)

UCM Division Specific All UCM staff should familiarize themselves with the universityrsquos emergency response plans and procedures

August 14 2009 12

American University Pandemic Preparedness Guidelines

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Develop a division-wide contact and emergency information including next of kin o Contact information should be updated once a month Hard copies should be kept by division assistants in addition to digitally

Ensure that all essential personnel have the technology needed to be able to work remotely o All essential emergency communication team members should have working blackberries andor cell phones

o All essentialon-call emergency communication team members should have laptops Essentialon-call personnel should be prepared to take office-issued laptop home every night

All employees should investigate ways to be able to telecommutework from home if needed during a pandemic or overnight emergency

Employees should recognize that in the event of an emergency various team members beyond the primary emergency team will be called upon to assist in university-wide communication efforts

UCM staff should be clear on what is expected of them during a long-term campus closure All staff assistants should inventory regular supplies and reorder more in anticipation of vendor disruption

o UCM staff assistants should order and maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves flashlights batteries bottled water first aid kit

Since UCM is a departmentdivision that has more than 15 people the divisionrsquos HR liaison (Asst Dir of Photos amp Admin Asst to Exec Dir-backup) should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir office) is missing 30 or more of the employees

Employees should familiarize themselves with the university leave and compensation policy Participate in Web casts seminars conferences professional associations and keep abreast of the news for information and updates on a potential pandemic crisis

Administrative Services (Human Resources Facilities Finance) Employees should familiarize themselves with the universityrsquos leave and compensation policies

Human Resources should review existing workplace flexibility policies and provide advice to departments

The Director of HR Delivery or designee should be prepared to track patterns of absenteeism that are called into the HR office If 30 of a departmentrsquos staff is absent due to illness the Director of HR Delivery or designee should be notified

The payroll office should communicate with the campus community if the only means for paycheck distribution will be via direct deposit They should work to enroll those who are not currently enrolled in the direct deposit program

August 14 2009 13

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 5: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Roles and Responsibilities

Office of the Vice President of Finance and Treasurer

The Office of the Vice President of Finance and Treasurer will oversee the Emergency Management Workgroup which will maintain and drill this plan The workgroup should review the plan at least once a year and should provide the Cabinet with appropriate recommendations to update the plan

Cabinet

The Cabinet should provide executive level direction and authority for this plan During the response phase of the plan they should make policy decisions on campus closure and the President or his designee should activate the plan

Emergency Response Team

The Emergency Response Team is comprised of academic and operational managers with the appropriate expertise and knowledge of the campus to provide input or assist in the coordination of the preparation implementation evaluation and revision of the Emergency Management Plan The Teamrsquos role in this plan is to provide the Cabinet with information so the Cabinet can make informed and appropriate decisions

CollegesSchoolsUnits

Each college school and unit should prepare its response to a pandemic outbreak Guidance and a template can be found in Appendix II For additional assistance creating an office or personal plan contact the Director of Business Compliance in the office of Risk Management and Safety Services at 202885-2722 All plans should describe ways to quickly contact those who are abroad as well as define ldquoessential travelrdquo and include a procedure identifying who can approve or cancel travel during a pandemic event It is imperative that absenteeism be tracked as early as possible If a department has more than 15 people and has an absenteeism rate of 30 or more the Director of HR Delivery should be contacted

Human Resources

It should be expected that during a pandemic outbreak staffing levels will be strained Reasons for absenteeism may include caring for family members personal

August 14 2009 5

American University Pandemic Preparedness Guidelines

illness and school closures The Director of H R Delivery should collect information from collegesschoolsunits and report significant absentee p atterns to the E xecutive Director The Director of HR Delivery o nly needs to be informed when 30 or more of a unit cannot work due to an illness Being prepared at home can enable employees to continue t heir regular job duties If e mployees need assistance creating their own personal emergency preparedness plan they can contact the Director of Business Compliance at 202885-2722

Pandemic Flu Levels

There are 6 levels within the Pandemic Preparedness plan Each level should be activated by the President based on information gathered by various district and federal agencies

August 14 2009 6

American University Pandemic Preparedness Guidelines

Proactive Planning Level

A pandemic has not occurred in this level of the plan This level of the plan should last until there is a confirmed pandemic in another country All collegeschoolunit plans should be updated and communication plans should be tested The university should remain open with regularly scheduled classes and activities

Institution Wide The Cabinet and Emergency Response Team should begin to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific Employees should familiarize themselves with the university leave and compensation policy

All departments should identify essential staff and back ups who are designated to maintain necessary operations

All departments should be prepared to reassign staff to meet temporary service needs Communication protocols should be confirmed and tested for all department members All departments should inventory their supplies and reorder more in anticipation of vendor disruption

Departments employing more than 15 people should be prepared to notify the Director of HR Delivery or designee if their department is missing 30 or more of their employees

Academic Affairs A general awareness campaign should be developed through central university administration and the Student Health Center

The importance of Distance Education through the Center for Teaching Excellence and the Provostrsquos initiatives on distance learning should be stressed Incentives for faculty engaged in distance education delivery should be considered Easily accessible distance learning training programs for faculty and students should be developed

Information on tuition cancellation insurance should be provided to all students and parents if applicable through the Office of Student Accounts

The situation overseas should be monitored via CDC WHO State Dept OSAC Bulletins national and international news and media outlets

A statement should be posted on the AU Abroad website describing how to keep informed how to protect against possible contamination etc

Information on pandemic preparedness and planning should be included in all pre-departure orientation programs

AU Abroad sites should be engaged in their own planning and preparations

August 14 2009 7

American University Pandemic Preparedness Guidelines

AU Abroad Enclave Program overseas directors should supply AU Abroad with cost estimates for quarantine and shelter-in-place arrangements should they become necessary for students

Health and Safety Student Health Center staff should review (and update as necessary) the SHC response plans each semester (currently occurs during July and January staff retreats)

Student Health Center staff should maintain regular contact with Housing staff to coordinate distribution of reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Student Health Center staff should regularly rehearse telephone tree notification protocol Student Health Center staff should routinely practice emergency notification protocol with professional and clinical staff

Student Health Center staff should maintain a quantity of medical and office supplies needed in case of emergency (See emergency supply inventory list)

Student Health Center staff should review emergency inventory monthly and order rotate discard as necessary

Student Health Center staff should review plan for business continuity ie resources and essential items needed if the health center was to be relocated for a length of time

Student Health Center staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Student Health Center staff should review ldquouniversal precautionsrdquo Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff will provide education (at new student orientation Wellness Fair etc) on communicable diseases and social distancing policies and procedures which will help limit the spread of pandemic flu

Wellness Center staff will prepare materials (either paper electronic or both) for campus community with definitions (ie pandemic anti-virals vaccine social distancing isolation quarantine H5N1) and distribute as necessary

Student Health Center staff will create front desk talking points on committee and their work where to find general information CDC website WHO website etc

Student Health Center staff will relay pandemic plans and information in conjunction with appropriate departments including but not limited to Campus Life Risk Management Media Relations Public Safety etc

Student Health Center staff will publish important references and resources on appropriate Web sites For example

o wwwpandemicflugovplanpdfcolleges universitiespdf

August 14 2009 8

American University Pandemic Preparedness Guidelines

o wwwcdcgovflupandemicchecklistshtm o wwwhhsgovpandemicplan o wwwwhoint o wwwcshemaorgresourcepandemic0306htm

Student Health Center staff should collaborate with campus partners to encourage vaccination for seasonal flu

Student Health Center staff should encourage participation in web casts seminars and continuing education on pandemics as available

Student Health Center staff should identify any community drills plans and encourage participation

Student Health Center staff should work with appropriate campus partners to determine feasibility of Fit testing (staff with direct patient care responsibilities) with N95 respirators

Student Health Center staff should identify non-clinical roles and educational materials for non-clinician caregivers

Student Health Center staff should review and update contact lists for Sibley Hospital Department of Health etc

Student Health Center staff should establish structure for recording and reporting key activities events and decisions made during the crisis

Public Safety Public Safety will begin collecting data on Public Safety employee illnesses and will notify HR when absenteeism is 30 or more This will include call issues related to family leave also

Public Safety employees will be provided with ldquofit testsrdquo of N95 respirators N95 will not be deployed until CDC has released their recommendations

Public Safety Logistics will begin to procure equipment and supplies like hand washers gloves etc

Public Safety will test alerting procedures of Public Safety employees using the Rave system

Periodic emails will be sent to all Public Safety employees providing them with info about procedures and policies

Public Safety Operations Manager and Communications Manager will prepare contingency work schedules in cases of high absenteeism (ie 12 hour shifts)

Based on guidance and discussions with ERT PS will communicate with external agencies like DOH MPD GW Georgetown for possible support scenarios if necessary

Public Safety will coordinate with Facilities Management concerning contractor and vendor access on campus at more advanced levels Plan of action will be developed to assist essential contractors in gaining access to areas after Campus shutdown has occurred

Access controllockshop will develop a plan to ensure core changes card access and lock maintenance and repair are done in timely manner

August 14 2009 9

American University Pandemic Preparedness Guidelines

Facilities Management Facilities Management (FM) should familiarize itself with contingency plans and the Business Continuity Plan

FM should regularly review and look for opportunities to update list of essential employees and socialize it within the departments

FM should regularly review and update staff phone numbers Expectations for staff who are not required to come to campus during a closing should be clarified

FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing to operate facilities while closed and to prepare for reopening

FM will prepare for general pandemic hygiene training for FM staff

Information Technology The Office of Information Technology (OIT) should familiarize itself with contingency plans and the Business Continuity Plan

OIT should work to practice a continuity approach for all core services and emergency communication services (e-mail www Rave LDRPS) such that higher availability levels are both practiced and sustained

OIT should regularly review and look for opportunities to modernize the list of essential employees and socialize it within the departments

OIT should regularly review and update staff phone trees Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

OIT should conduct regular reviews of staff coverage and single points of failure for skills and specific responsibilities

OIT will prepare and post reference information and frequently asked questions regarding guidance on remote workplace configurations and abilities

Work with departments to test and rehearse remote access methods for employees in preparation for use during a pandemic or other continuity scenario

Housing Programs Housing staff should identify and clarify responsibilities for pandemic essential personnel Housing staff (professional and paraprofessional) should familiarize themselves with response plans each semester during August and January training events

Housing staff should review and share plans and procedures for the management of 1) well-person 2) sick-person and 3) essential staff short-term temporary housing with

August 14 2009 10

American University Pandemic Preparedness Guidelines

campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Housing staff (professional and paraprofessional) should regularly rehearse emergency notification protocol

Housing staff should maintain criteria for residents who would be allowed to remain on campus in the event that the residence halls were to close (ie travel restrictions medical physical ability etc)

Housing staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves poster paper linens flashlights batteries bottled water boxes packing tape etc

Housing staff should investigate short-term storage program options with the campus UPS store for relocating students quickly

A shared ldquoout of office calendarrdquo has been developed to monitor absenteeism since Housing amp Dining Programs department employs more than 15 people

Summer housing staff should monitor summer conference and intern housing schedule for possible groups and individuals of concern

Academic year and summer housing contracts should reference the importance of pandemic planning and possible effects of a pandemic on the housing agreement room assignments conferencing and billing

Non-essential housing staff should be clear on what is expected of them during a campus closure

Each week housing staff should print two copies of the current campus housing roster (one copy to be maintained in main office and one copy to be located offsite at the home of the Director of Residence Life)

Housing staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Campus Life Campus Life departments should update their preparedness plans to include a list of essential employees procedures that can be reviewed with staff on closing the residence halls during a pandemic procedures that can be reviewed with Bon Appetit on closing dining facilities procedures on the management of temporary housing and procedures on the management of housing facilities for emergency responders

Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

Students should be advised to check the Emergency Preparedness (preparedamericanedu) website to receive information updates

August 14 2009 11

American University Pandemic Preparedness Guidelines

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Planning Efforts UCM Cabinet member and UCM ERT member consult with Cabinet team and ERT Team for updates and new information

UCM ERT Member will work with ERT lead to determine appropriate messaging to alert the campus community of preparation efforts

Draft ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages

Create a pandemic flu resources page on the Web do not make it Live until Level 1 Prepare and communicate to the campus communitymdashfaculty staff students and parents of current studentsmdash that a committee (ERT) has been formed and proactive measures are in place to plan for a possible pandemic outbreak Include information about how updates and announcements will be distributed

Assist in the creation of a general awareness campaign to education the community about how to mitigate spread of flu and social distancing guidelines o Develop flyers for residence halls student health center and public bulletin boards including electronic signboards and shuttle buses

Draft memo conveying the opinion that reducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remain

Draft memo to provide to faculty staff and students returning from travel in affected countries with recommendations not to return to campus based on recommended guidelines for mitigating disease transmission

Develop talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

o Create email distribution list for individuals identified as lsquofront desk staffrsquo Coordinate with AU Abroad programs to ensure that the communication being distributed to study abroad students conveys necessary information including tuition cancellation insurance how to monitor the situation overseas Same flyers and information developed for on campus community should be given to all students pre-departure

Coordinate with Office of Campus Life any information worksheets and updates intended for parents

Design appropriate signage (ie quarantine morgue etc)

UCM Division Specific All UCM staff should familiarize themselves with the universityrsquos emergency response plans and procedures

August 14 2009 12

American University Pandemic Preparedness Guidelines

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Develop a division-wide contact and emergency information including next of kin o Contact information should be updated once a month Hard copies should be kept by division assistants in addition to digitally

Ensure that all essential personnel have the technology needed to be able to work remotely o All essential emergency communication team members should have working blackberries andor cell phones

o All essentialon-call emergency communication team members should have laptops Essentialon-call personnel should be prepared to take office-issued laptop home every night

All employees should investigate ways to be able to telecommutework from home if needed during a pandemic or overnight emergency

Employees should recognize that in the event of an emergency various team members beyond the primary emergency team will be called upon to assist in university-wide communication efforts

UCM staff should be clear on what is expected of them during a long-term campus closure All staff assistants should inventory regular supplies and reorder more in anticipation of vendor disruption

o UCM staff assistants should order and maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves flashlights batteries bottled water first aid kit

Since UCM is a departmentdivision that has more than 15 people the divisionrsquos HR liaison (Asst Dir of Photos amp Admin Asst to Exec Dir-backup) should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir office) is missing 30 or more of the employees

Employees should familiarize themselves with the university leave and compensation policy Participate in Web casts seminars conferences professional associations and keep abreast of the news for information and updates on a potential pandemic crisis

Administrative Services (Human Resources Facilities Finance) Employees should familiarize themselves with the universityrsquos leave and compensation policies

Human Resources should review existing workplace flexibility policies and provide advice to departments

The Director of HR Delivery or designee should be prepared to track patterns of absenteeism that are called into the HR office If 30 of a departmentrsquos staff is absent due to illness the Director of HR Delivery or designee should be notified

The payroll office should communicate with the campus community if the only means for paycheck distribution will be via direct deposit They should work to enroll those who are not currently enrolled in the direct deposit program

August 14 2009 13

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 6: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

illness and school closures The Director of H R Delivery should collect information from collegesschoolsunits and report significant absentee p atterns to the E xecutive Director The Director of HR Delivery o nly needs to be informed when 30 or more of a unit cannot work due to an illness Being prepared at home can enable employees to continue t heir regular job duties If e mployees need assistance creating their own personal emergency preparedness plan they can contact the Director of Business Compliance at 202885-2722

Pandemic Flu Levels

There are 6 levels within the Pandemic Preparedness plan Each level should be activated by the President based on information gathered by various district and federal agencies

August 14 2009 6

American University Pandemic Preparedness Guidelines

Proactive Planning Level

A pandemic has not occurred in this level of the plan This level of the plan should last until there is a confirmed pandemic in another country All collegeschoolunit plans should be updated and communication plans should be tested The university should remain open with regularly scheduled classes and activities

Institution Wide The Cabinet and Emergency Response Team should begin to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific Employees should familiarize themselves with the university leave and compensation policy

All departments should identify essential staff and back ups who are designated to maintain necessary operations

All departments should be prepared to reassign staff to meet temporary service needs Communication protocols should be confirmed and tested for all department members All departments should inventory their supplies and reorder more in anticipation of vendor disruption

Departments employing more than 15 people should be prepared to notify the Director of HR Delivery or designee if their department is missing 30 or more of their employees

Academic Affairs A general awareness campaign should be developed through central university administration and the Student Health Center

The importance of Distance Education through the Center for Teaching Excellence and the Provostrsquos initiatives on distance learning should be stressed Incentives for faculty engaged in distance education delivery should be considered Easily accessible distance learning training programs for faculty and students should be developed

Information on tuition cancellation insurance should be provided to all students and parents if applicable through the Office of Student Accounts

The situation overseas should be monitored via CDC WHO State Dept OSAC Bulletins national and international news and media outlets

A statement should be posted on the AU Abroad website describing how to keep informed how to protect against possible contamination etc

Information on pandemic preparedness and planning should be included in all pre-departure orientation programs

AU Abroad sites should be engaged in their own planning and preparations

August 14 2009 7

American University Pandemic Preparedness Guidelines

AU Abroad Enclave Program overseas directors should supply AU Abroad with cost estimates for quarantine and shelter-in-place arrangements should they become necessary for students

Health and Safety Student Health Center staff should review (and update as necessary) the SHC response plans each semester (currently occurs during July and January staff retreats)

Student Health Center staff should maintain regular contact with Housing staff to coordinate distribution of reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Student Health Center staff should regularly rehearse telephone tree notification protocol Student Health Center staff should routinely practice emergency notification protocol with professional and clinical staff

Student Health Center staff should maintain a quantity of medical and office supplies needed in case of emergency (See emergency supply inventory list)

Student Health Center staff should review emergency inventory monthly and order rotate discard as necessary

Student Health Center staff should review plan for business continuity ie resources and essential items needed if the health center was to be relocated for a length of time

Student Health Center staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Student Health Center staff should review ldquouniversal precautionsrdquo Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff will provide education (at new student orientation Wellness Fair etc) on communicable diseases and social distancing policies and procedures which will help limit the spread of pandemic flu

Wellness Center staff will prepare materials (either paper electronic or both) for campus community with definitions (ie pandemic anti-virals vaccine social distancing isolation quarantine H5N1) and distribute as necessary

Student Health Center staff will create front desk talking points on committee and their work where to find general information CDC website WHO website etc

Student Health Center staff will relay pandemic plans and information in conjunction with appropriate departments including but not limited to Campus Life Risk Management Media Relations Public Safety etc

Student Health Center staff will publish important references and resources on appropriate Web sites For example

o wwwpandemicflugovplanpdfcolleges universitiespdf

August 14 2009 8

American University Pandemic Preparedness Guidelines

o wwwcdcgovflupandemicchecklistshtm o wwwhhsgovpandemicplan o wwwwhoint o wwwcshemaorgresourcepandemic0306htm

Student Health Center staff should collaborate with campus partners to encourage vaccination for seasonal flu

Student Health Center staff should encourage participation in web casts seminars and continuing education on pandemics as available

Student Health Center staff should identify any community drills plans and encourage participation

Student Health Center staff should work with appropriate campus partners to determine feasibility of Fit testing (staff with direct patient care responsibilities) with N95 respirators

Student Health Center staff should identify non-clinical roles and educational materials for non-clinician caregivers

Student Health Center staff should review and update contact lists for Sibley Hospital Department of Health etc

Student Health Center staff should establish structure for recording and reporting key activities events and decisions made during the crisis

Public Safety Public Safety will begin collecting data on Public Safety employee illnesses and will notify HR when absenteeism is 30 or more This will include call issues related to family leave also

Public Safety employees will be provided with ldquofit testsrdquo of N95 respirators N95 will not be deployed until CDC has released their recommendations

Public Safety Logistics will begin to procure equipment and supplies like hand washers gloves etc

Public Safety will test alerting procedures of Public Safety employees using the Rave system

Periodic emails will be sent to all Public Safety employees providing them with info about procedures and policies

Public Safety Operations Manager and Communications Manager will prepare contingency work schedules in cases of high absenteeism (ie 12 hour shifts)

Based on guidance and discussions with ERT PS will communicate with external agencies like DOH MPD GW Georgetown for possible support scenarios if necessary

Public Safety will coordinate with Facilities Management concerning contractor and vendor access on campus at more advanced levels Plan of action will be developed to assist essential contractors in gaining access to areas after Campus shutdown has occurred

Access controllockshop will develop a plan to ensure core changes card access and lock maintenance and repair are done in timely manner

August 14 2009 9

American University Pandemic Preparedness Guidelines

Facilities Management Facilities Management (FM) should familiarize itself with contingency plans and the Business Continuity Plan

FM should regularly review and look for opportunities to update list of essential employees and socialize it within the departments

FM should regularly review and update staff phone numbers Expectations for staff who are not required to come to campus during a closing should be clarified

FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing to operate facilities while closed and to prepare for reopening

FM will prepare for general pandemic hygiene training for FM staff

Information Technology The Office of Information Technology (OIT) should familiarize itself with contingency plans and the Business Continuity Plan

OIT should work to practice a continuity approach for all core services and emergency communication services (e-mail www Rave LDRPS) such that higher availability levels are both practiced and sustained

OIT should regularly review and look for opportunities to modernize the list of essential employees and socialize it within the departments

OIT should regularly review and update staff phone trees Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

OIT should conduct regular reviews of staff coverage and single points of failure for skills and specific responsibilities

OIT will prepare and post reference information and frequently asked questions regarding guidance on remote workplace configurations and abilities

Work with departments to test and rehearse remote access methods for employees in preparation for use during a pandemic or other continuity scenario

Housing Programs Housing staff should identify and clarify responsibilities for pandemic essential personnel Housing staff (professional and paraprofessional) should familiarize themselves with response plans each semester during August and January training events

Housing staff should review and share plans and procedures for the management of 1) well-person 2) sick-person and 3) essential staff short-term temporary housing with

August 14 2009 10

American University Pandemic Preparedness Guidelines

campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Housing staff (professional and paraprofessional) should regularly rehearse emergency notification protocol

Housing staff should maintain criteria for residents who would be allowed to remain on campus in the event that the residence halls were to close (ie travel restrictions medical physical ability etc)

Housing staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves poster paper linens flashlights batteries bottled water boxes packing tape etc

Housing staff should investigate short-term storage program options with the campus UPS store for relocating students quickly

A shared ldquoout of office calendarrdquo has been developed to monitor absenteeism since Housing amp Dining Programs department employs more than 15 people

Summer housing staff should monitor summer conference and intern housing schedule for possible groups and individuals of concern

Academic year and summer housing contracts should reference the importance of pandemic planning and possible effects of a pandemic on the housing agreement room assignments conferencing and billing

Non-essential housing staff should be clear on what is expected of them during a campus closure

Each week housing staff should print two copies of the current campus housing roster (one copy to be maintained in main office and one copy to be located offsite at the home of the Director of Residence Life)

Housing staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Campus Life Campus Life departments should update their preparedness plans to include a list of essential employees procedures that can be reviewed with staff on closing the residence halls during a pandemic procedures that can be reviewed with Bon Appetit on closing dining facilities procedures on the management of temporary housing and procedures on the management of housing facilities for emergency responders

Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

Students should be advised to check the Emergency Preparedness (preparedamericanedu) website to receive information updates

August 14 2009 11

American University Pandemic Preparedness Guidelines

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Planning Efforts UCM Cabinet member and UCM ERT member consult with Cabinet team and ERT Team for updates and new information

UCM ERT Member will work with ERT lead to determine appropriate messaging to alert the campus community of preparation efforts

Draft ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages

Create a pandemic flu resources page on the Web do not make it Live until Level 1 Prepare and communicate to the campus communitymdashfaculty staff students and parents of current studentsmdash that a committee (ERT) has been formed and proactive measures are in place to plan for a possible pandemic outbreak Include information about how updates and announcements will be distributed

Assist in the creation of a general awareness campaign to education the community about how to mitigate spread of flu and social distancing guidelines o Develop flyers for residence halls student health center and public bulletin boards including electronic signboards and shuttle buses

Draft memo conveying the opinion that reducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remain

Draft memo to provide to faculty staff and students returning from travel in affected countries with recommendations not to return to campus based on recommended guidelines for mitigating disease transmission

Develop talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

o Create email distribution list for individuals identified as lsquofront desk staffrsquo Coordinate with AU Abroad programs to ensure that the communication being distributed to study abroad students conveys necessary information including tuition cancellation insurance how to monitor the situation overseas Same flyers and information developed for on campus community should be given to all students pre-departure

Coordinate with Office of Campus Life any information worksheets and updates intended for parents

Design appropriate signage (ie quarantine morgue etc)

UCM Division Specific All UCM staff should familiarize themselves with the universityrsquos emergency response plans and procedures

August 14 2009 12

American University Pandemic Preparedness Guidelines

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Develop a division-wide contact and emergency information including next of kin o Contact information should be updated once a month Hard copies should be kept by division assistants in addition to digitally

Ensure that all essential personnel have the technology needed to be able to work remotely o All essential emergency communication team members should have working blackberries andor cell phones

o All essentialon-call emergency communication team members should have laptops Essentialon-call personnel should be prepared to take office-issued laptop home every night

All employees should investigate ways to be able to telecommutework from home if needed during a pandemic or overnight emergency

Employees should recognize that in the event of an emergency various team members beyond the primary emergency team will be called upon to assist in university-wide communication efforts

UCM staff should be clear on what is expected of them during a long-term campus closure All staff assistants should inventory regular supplies and reorder more in anticipation of vendor disruption

o UCM staff assistants should order and maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves flashlights batteries bottled water first aid kit

Since UCM is a departmentdivision that has more than 15 people the divisionrsquos HR liaison (Asst Dir of Photos amp Admin Asst to Exec Dir-backup) should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir office) is missing 30 or more of the employees

Employees should familiarize themselves with the university leave and compensation policy Participate in Web casts seminars conferences professional associations and keep abreast of the news for information and updates on a potential pandemic crisis

Administrative Services (Human Resources Facilities Finance) Employees should familiarize themselves with the universityrsquos leave and compensation policies

Human Resources should review existing workplace flexibility policies and provide advice to departments

The Director of HR Delivery or designee should be prepared to track patterns of absenteeism that are called into the HR office If 30 of a departmentrsquos staff is absent due to illness the Director of HR Delivery or designee should be notified

The payroll office should communicate with the campus community if the only means for paycheck distribution will be via direct deposit They should work to enroll those who are not currently enrolled in the direct deposit program

August 14 2009 13

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 7: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Proactive Planning Level

A pandemic has not occurred in this level of the plan This level of the plan should last until there is a confirmed pandemic in another country All collegeschoolunit plans should be updated and communication plans should be tested The university should remain open with regularly scheduled classes and activities

Institution Wide The Cabinet and Emergency Response Team should begin to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific Employees should familiarize themselves with the university leave and compensation policy

All departments should identify essential staff and back ups who are designated to maintain necessary operations

All departments should be prepared to reassign staff to meet temporary service needs Communication protocols should be confirmed and tested for all department members All departments should inventory their supplies and reorder more in anticipation of vendor disruption

Departments employing more than 15 people should be prepared to notify the Director of HR Delivery or designee if their department is missing 30 or more of their employees

Academic Affairs A general awareness campaign should be developed through central university administration and the Student Health Center

The importance of Distance Education through the Center for Teaching Excellence and the Provostrsquos initiatives on distance learning should be stressed Incentives for faculty engaged in distance education delivery should be considered Easily accessible distance learning training programs for faculty and students should be developed

Information on tuition cancellation insurance should be provided to all students and parents if applicable through the Office of Student Accounts

The situation overseas should be monitored via CDC WHO State Dept OSAC Bulletins national and international news and media outlets

A statement should be posted on the AU Abroad website describing how to keep informed how to protect against possible contamination etc

Information on pandemic preparedness and planning should be included in all pre-departure orientation programs

AU Abroad sites should be engaged in their own planning and preparations

August 14 2009 7

American University Pandemic Preparedness Guidelines

AU Abroad Enclave Program overseas directors should supply AU Abroad with cost estimates for quarantine and shelter-in-place arrangements should they become necessary for students

Health and Safety Student Health Center staff should review (and update as necessary) the SHC response plans each semester (currently occurs during July and January staff retreats)

Student Health Center staff should maintain regular contact with Housing staff to coordinate distribution of reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Student Health Center staff should regularly rehearse telephone tree notification protocol Student Health Center staff should routinely practice emergency notification protocol with professional and clinical staff

Student Health Center staff should maintain a quantity of medical and office supplies needed in case of emergency (See emergency supply inventory list)

Student Health Center staff should review emergency inventory monthly and order rotate discard as necessary

Student Health Center staff should review plan for business continuity ie resources and essential items needed if the health center was to be relocated for a length of time

Student Health Center staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Student Health Center staff should review ldquouniversal precautionsrdquo Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff will provide education (at new student orientation Wellness Fair etc) on communicable diseases and social distancing policies and procedures which will help limit the spread of pandemic flu

Wellness Center staff will prepare materials (either paper electronic or both) for campus community with definitions (ie pandemic anti-virals vaccine social distancing isolation quarantine H5N1) and distribute as necessary

Student Health Center staff will create front desk talking points on committee and their work where to find general information CDC website WHO website etc

Student Health Center staff will relay pandemic plans and information in conjunction with appropriate departments including but not limited to Campus Life Risk Management Media Relations Public Safety etc

Student Health Center staff will publish important references and resources on appropriate Web sites For example

o wwwpandemicflugovplanpdfcolleges universitiespdf

August 14 2009 8

American University Pandemic Preparedness Guidelines

o wwwcdcgovflupandemicchecklistshtm o wwwhhsgovpandemicplan o wwwwhoint o wwwcshemaorgresourcepandemic0306htm

Student Health Center staff should collaborate with campus partners to encourage vaccination for seasonal flu

Student Health Center staff should encourage participation in web casts seminars and continuing education on pandemics as available

Student Health Center staff should identify any community drills plans and encourage participation

Student Health Center staff should work with appropriate campus partners to determine feasibility of Fit testing (staff with direct patient care responsibilities) with N95 respirators

Student Health Center staff should identify non-clinical roles and educational materials for non-clinician caregivers

Student Health Center staff should review and update contact lists for Sibley Hospital Department of Health etc

Student Health Center staff should establish structure for recording and reporting key activities events and decisions made during the crisis

Public Safety Public Safety will begin collecting data on Public Safety employee illnesses and will notify HR when absenteeism is 30 or more This will include call issues related to family leave also

Public Safety employees will be provided with ldquofit testsrdquo of N95 respirators N95 will not be deployed until CDC has released their recommendations

Public Safety Logistics will begin to procure equipment and supplies like hand washers gloves etc

Public Safety will test alerting procedures of Public Safety employees using the Rave system

Periodic emails will be sent to all Public Safety employees providing them with info about procedures and policies

Public Safety Operations Manager and Communications Manager will prepare contingency work schedules in cases of high absenteeism (ie 12 hour shifts)

Based on guidance and discussions with ERT PS will communicate with external agencies like DOH MPD GW Georgetown for possible support scenarios if necessary

Public Safety will coordinate with Facilities Management concerning contractor and vendor access on campus at more advanced levels Plan of action will be developed to assist essential contractors in gaining access to areas after Campus shutdown has occurred

Access controllockshop will develop a plan to ensure core changes card access and lock maintenance and repair are done in timely manner

August 14 2009 9

American University Pandemic Preparedness Guidelines

Facilities Management Facilities Management (FM) should familiarize itself with contingency plans and the Business Continuity Plan

FM should regularly review and look for opportunities to update list of essential employees and socialize it within the departments

FM should regularly review and update staff phone numbers Expectations for staff who are not required to come to campus during a closing should be clarified

FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing to operate facilities while closed and to prepare for reopening

FM will prepare for general pandemic hygiene training for FM staff

Information Technology The Office of Information Technology (OIT) should familiarize itself with contingency plans and the Business Continuity Plan

OIT should work to practice a continuity approach for all core services and emergency communication services (e-mail www Rave LDRPS) such that higher availability levels are both practiced and sustained

OIT should regularly review and look for opportunities to modernize the list of essential employees and socialize it within the departments

OIT should regularly review and update staff phone trees Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

OIT should conduct regular reviews of staff coverage and single points of failure for skills and specific responsibilities

OIT will prepare and post reference information and frequently asked questions regarding guidance on remote workplace configurations and abilities

Work with departments to test and rehearse remote access methods for employees in preparation for use during a pandemic or other continuity scenario

Housing Programs Housing staff should identify and clarify responsibilities for pandemic essential personnel Housing staff (professional and paraprofessional) should familiarize themselves with response plans each semester during August and January training events

Housing staff should review and share plans and procedures for the management of 1) well-person 2) sick-person and 3) essential staff short-term temporary housing with

August 14 2009 10

American University Pandemic Preparedness Guidelines

campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Housing staff (professional and paraprofessional) should regularly rehearse emergency notification protocol

Housing staff should maintain criteria for residents who would be allowed to remain on campus in the event that the residence halls were to close (ie travel restrictions medical physical ability etc)

Housing staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves poster paper linens flashlights batteries bottled water boxes packing tape etc

Housing staff should investigate short-term storage program options with the campus UPS store for relocating students quickly

A shared ldquoout of office calendarrdquo has been developed to monitor absenteeism since Housing amp Dining Programs department employs more than 15 people

Summer housing staff should monitor summer conference and intern housing schedule for possible groups and individuals of concern

Academic year and summer housing contracts should reference the importance of pandemic planning and possible effects of a pandemic on the housing agreement room assignments conferencing and billing

Non-essential housing staff should be clear on what is expected of them during a campus closure

Each week housing staff should print two copies of the current campus housing roster (one copy to be maintained in main office and one copy to be located offsite at the home of the Director of Residence Life)

Housing staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Campus Life Campus Life departments should update their preparedness plans to include a list of essential employees procedures that can be reviewed with staff on closing the residence halls during a pandemic procedures that can be reviewed with Bon Appetit on closing dining facilities procedures on the management of temporary housing and procedures on the management of housing facilities for emergency responders

Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

Students should be advised to check the Emergency Preparedness (preparedamericanedu) website to receive information updates

August 14 2009 11

American University Pandemic Preparedness Guidelines

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Planning Efforts UCM Cabinet member and UCM ERT member consult with Cabinet team and ERT Team for updates and new information

UCM ERT Member will work with ERT lead to determine appropriate messaging to alert the campus community of preparation efforts

Draft ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages

Create a pandemic flu resources page on the Web do not make it Live until Level 1 Prepare and communicate to the campus communitymdashfaculty staff students and parents of current studentsmdash that a committee (ERT) has been formed and proactive measures are in place to plan for a possible pandemic outbreak Include information about how updates and announcements will be distributed

Assist in the creation of a general awareness campaign to education the community about how to mitigate spread of flu and social distancing guidelines o Develop flyers for residence halls student health center and public bulletin boards including electronic signboards and shuttle buses

Draft memo conveying the opinion that reducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remain

Draft memo to provide to faculty staff and students returning from travel in affected countries with recommendations not to return to campus based on recommended guidelines for mitigating disease transmission

Develop talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

o Create email distribution list for individuals identified as lsquofront desk staffrsquo Coordinate with AU Abroad programs to ensure that the communication being distributed to study abroad students conveys necessary information including tuition cancellation insurance how to monitor the situation overseas Same flyers and information developed for on campus community should be given to all students pre-departure

Coordinate with Office of Campus Life any information worksheets and updates intended for parents

Design appropriate signage (ie quarantine morgue etc)

UCM Division Specific All UCM staff should familiarize themselves with the universityrsquos emergency response plans and procedures

August 14 2009 12

American University Pandemic Preparedness Guidelines

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Develop a division-wide contact and emergency information including next of kin o Contact information should be updated once a month Hard copies should be kept by division assistants in addition to digitally

Ensure that all essential personnel have the technology needed to be able to work remotely o All essential emergency communication team members should have working blackberries andor cell phones

o All essentialon-call emergency communication team members should have laptops Essentialon-call personnel should be prepared to take office-issued laptop home every night

All employees should investigate ways to be able to telecommutework from home if needed during a pandemic or overnight emergency

Employees should recognize that in the event of an emergency various team members beyond the primary emergency team will be called upon to assist in university-wide communication efforts

UCM staff should be clear on what is expected of them during a long-term campus closure All staff assistants should inventory regular supplies and reorder more in anticipation of vendor disruption

o UCM staff assistants should order and maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves flashlights batteries bottled water first aid kit

Since UCM is a departmentdivision that has more than 15 people the divisionrsquos HR liaison (Asst Dir of Photos amp Admin Asst to Exec Dir-backup) should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir office) is missing 30 or more of the employees

Employees should familiarize themselves with the university leave and compensation policy Participate in Web casts seminars conferences professional associations and keep abreast of the news for information and updates on a potential pandemic crisis

Administrative Services (Human Resources Facilities Finance) Employees should familiarize themselves with the universityrsquos leave and compensation policies

Human Resources should review existing workplace flexibility policies and provide advice to departments

The Director of HR Delivery or designee should be prepared to track patterns of absenteeism that are called into the HR office If 30 of a departmentrsquos staff is absent due to illness the Director of HR Delivery or designee should be notified

The payroll office should communicate with the campus community if the only means for paycheck distribution will be via direct deposit They should work to enroll those who are not currently enrolled in the direct deposit program

August 14 2009 13

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 8: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

AU Abroad Enclave Program overseas directors should supply AU Abroad with cost estimates for quarantine and shelter-in-place arrangements should they become necessary for students

Health and Safety Student Health Center staff should review (and update as necessary) the SHC response plans each semester (currently occurs during July and January staff retreats)

Student Health Center staff should maintain regular contact with Housing staff to coordinate distribution of reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Student Health Center staff should regularly rehearse telephone tree notification protocol Student Health Center staff should routinely practice emergency notification protocol with professional and clinical staff

Student Health Center staff should maintain a quantity of medical and office supplies needed in case of emergency (See emergency supply inventory list)

Student Health Center staff should review emergency inventory monthly and order rotate discard as necessary

Student Health Center staff should review plan for business continuity ie resources and essential items needed if the health center was to be relocated for a length of time

Student Health Center staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Student Health Center staff should review ldquouniversal precautionsrdquo Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff will provide education (at new student orientation Wellness Fair etc) on communicable diseases and social distancing policies and procedures which will help limit the spread of pandemic flu

Wellness Center staff will prepare materials (either paper electronic or both) for campus community with definitions (ie pandemic anti-virals vaccine social distancing isolation quarantine H5N1) and distribute as necessary

Student Health Center staff will create front desk talking points on committee and their work where to find general information CDC website WHO website etc

Student Health Center staff will relay pandemic plans and information in conjunction with appropriate departments including but not limited to Campus Life Risk Management Media Relations Public Safety etc

Student Health Center staff will publish important references and resources on appropriate Web sites For example

o wwwpandemicflugovplanpdfcolleges universitiespdf

August 14 2009 8

American University Pandemic Preparedness Guidelines

o wwwcdcgovflupandemicchecklistshtm o wwwhhsgovpandemicplan o wwwwhoint o wwwcshemaorgresourcepandemic0306htm

Student Health Center staff should collaborate with campus partners to encourage vaccination for seasonal flu

Student Health Center staff should encourage participation in web casts seminars and continuing education on pandemics as available

Student Health Center staff should identify any community drills plans and encourage participation

Student Health Center staff should work with appropriate campus partners to determine feasibility of Fit testing (staff with direct patient care responsibilities) with N95 respirators

Student Health Center staff should identify non-clinical roles and educational materials for non-clinician caregivers

Student Health Center staff should review and update contact lists for Sibley Hospital Department of Health etc

Student Health Center staff should establish structure for recording and reporting key activities events and decisions made during the crisis

Public Safety Public Safety will begin collecting data on Public Safety employee illnesses and will notify HR when absenteeism is 30 or more This will include call issues related to family leave also

Public Safety employees will be provided with ldquofit testsrdquo of N95 respirators N95 will not be deployed until CDC has released their recommendations

Public Safety Logistics will begin to procure equipment and supplies like hand washers gloves etc

Public Safety will test alerting procedures of Public Safety employees using the Rave system

Periodic emails will be sent to all Public Safety employees providing them with info about procedures and policies

Public Safety Operations Manager and Communications Manager will prepare contingency work schedules in cases of high absenteeism (ie 12 hour shifts)

Based on guidance and discussions with ERT PS will communicate with external agencies like DOH MPD GW Georgetown for possible support scenarios if necessary

Public Safety will coordinate with Facilities Management concerning contractor and vendor access on campus at more advanced levels Plan of action will be developed to assist essential contractors in gaining access to areas after Campus shutdown has occurred

Access controllockshop will develop a plan to ensure core changes card access and lock maintenance and repair are done in timely manner

August 14 2009 9

American University Pandemic Preparedness Guidelines

Facilities Management Facilities Management (FM) should familiarize itself with contingency plans and the Business Continuity Plan

FM should regularly review and look for opportunities to update list of essential employees and socialize it within the departments

FM should regularly review and update staff phone numbers Expectations for staff who are not required to come to campus during a closing should be clarified

FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing to operate facilities while closed and to prepare for reopening

FM will prepare for general pandemic hygiene training for FM staff

Information Technology The Office of Information Technology (OIT) should familiarize itself with contingency plans and the Business Continuity Plan

OIT should work to practice a continuity approach for all core services and emergency communication services (e-mail www Rave LDRPS) such that higher availability levels are both practiced and sustained

OIT should regularly review and look for opportunities to modernize the list of essential employees and socialize it within the departments

OIT should regularly review and update staff phone trees Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

OIT should conduct regular reviews of staff coverage and single points of failure for skills and specific responsibilities

OIT will prepare and post reference information and frequently asked questions regarding guidance on remote workplace configurations and abilities

Work with departments to test and rehearse remote access methods for employees in preparation for use during a pandemic or other continuity scenario

Housing Programs Housing staff should identify and clarify responsibilities for pandemic essential personnel Housing staff (professional and paraprofessional) should familiarize themselves with response plans each semester during August and January training events

Housing staff should review and share plans and procedures for the management of 1) well-person 2) sick-person and 3) essential staff short-term temporary housing with

August 14 2009 10

American University Pandemic Preparedness Guidelines

campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Housing staff (professional and paraprofessional) should regularly rehearse emergency notification protocol

Housing staff should maintain criteria for residents who would be allowed to remain on campus in the event that the residence halls were to close (ie travel restrictions medical physical ability etc)

Housing staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves poster paper linens flashlights batteries bottled water boxes packing tape etc

Housing staff should investigate short-term storage program options with the campus UPS store for relocating students quickly

A shared ldquoout of office calendarrdquo has been developed to monitor absenteeism since Housing amp Dining Programs department employs more than 15 people

Summer housing staff should monitor summer conference and intern housing schedule for possible groups and individuals of concern

Academic year and summer housing contracts should reference the importance of pandemic planning and possible effects of a pandemic on the housing agreement room assignments conferencing and billing

Non-essential housing staff should be clear on what is expected of them during a campus closure

Each week housing staff should print two copies of the current campus housing roster (one copy to be maintained in main office and one copy to be located offsite at the home of the Director of Residence Life)

Housing staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Campus Life Campus Life departments should update their preparedness plans to include a list of essential employees procedures that can be reviewed with staff on closing the residence halls during a pandemic procedures that can be reviewed with Bon Appetit on closing dining facilities procedures on the management of temporary housing and procedures on the management of housing facilities for emergency responders

Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

Students should be advised to check the Emergency Preparedness (preparedamericanedu) website to receive information updates

August 14 2009 11

American University Pandemic Preparedness Guidelines

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Planning Efforts UCM Cabinet member and UCM ERT member consult with Cabinet team and ERT Team for updates and new information

UCM ERT Member will work with ERT lead to determine appropriate messaging to alert the campus community of preparation efforts

Draft ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages

Create a pandemic flu resources page on the Web do not make it Live until Level 1 Prepare and communicate to the campus communitymdashfaculty staff students and parents of current studentsmdash that a committee (ERT) has been formed and proactive measures are in place to plan for a possible pandemic outbreak Include information about how updates and announcements will be distributed

Assist in the creation of a general awareness campaign to education the community about how to mitigate spread of flu and social distancing guidelines o Develop flyers for residence halls student health center and public bulletin boards including electronic signboards and shuttle buses

Draft memo conveying the opinion that reducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remain

Draft memo to provide to faculty staff and students returning from travel in affected countries with recommendations not to return to campus based on recommended guidelines for mitigating disease transmission

Develop talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

o Create email distribution list for individuals identified as lsquofront desk staffrsquo Coordinate with AU Abroad programs to ensure that the communication being distributed to study abroad students conveys necessary information including tuition cancellation insurance how to monitor the situation overseas Same flyers and information developed for on campus community should be given to all students pre-departure

Coordinate with Office of Campus Life any information worksheets and updates intended for parents

Design appropriate signage (ie quarantine morgue etc)

UCM Division Specific All UCM staff should familiarize themselves with the universityrsquos emergency response plans and procedures

August 14 2009 12

American University Pandemic Preparedness Guidelines

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Develop a division-wide contact and emergency information including next of kin o Contact information should be updated once a month Hard copies should be kept by division assistants in addition to digitally

Ensure that all essential personnel have the technology needed to be able to work remotely o All essential emergency communication team members should have working blackberries andor cell phones

o All essentialon-call emergency communication team members should have laptops Essentialon-call personnel should be prepared to take office-issued laptop home every night

All employees should investigate ways to be able to telecommutework from home if needed during a pandemic or overnight emergency

Employees should recognize that in the event of an emergency various team members beyond the primary emergency team will be called upon to assist in university-wide communication efforts

UCM staff should be clear on what is expected of them during a long-term campus closure All staff assistants should inventory regular supplies and reorder more in anticipation of vendor disruption

o UCM staff assistants should order and maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves flashlights batteries bottled water first aid kit

Since UCM is a departmentdivision that has more than 15 people the divisionrsquos HR liaison (Asst Dir of Photos amp Admin Asst to Exec Dir-backup) should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir office) is missing 30 or more of the employees

Employees should familiarize themselves with the university leave and compensation policy Participate in Web casts seminars conferences professional associations and keep abreast of the news for information and updates on a potential pandemic crisis

Administrative Services (Human Resources Facilities Finance) Employees should familiarize themselves with the universityrsquos leave and compensation policies

Human Resources should review existing workplace flexibility policies and provide advice to departments

The Director of HR Delivery or designee should be prepared to track patterns of absenteeism that are called into the HR office If 30 of a departmentrsquos staff is absent due to illness the Director of HR Delivery or designee should be notified

The payroll office should communicate with the campus community if the only means for paycheck distribution will be via direct deposit They should work to enroll those who are not currently enrolled in the direct deposit program

August 14 2009 13

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 9: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

o wwwcdcgovflupandemicchecklistshtm o wwwhhsgovpandemicplan o wwwwhoint o wwwcshemaorgresourcepandemic0306htm

Student Health Center staff should collaborate with campus partners to encourage vaccination for seasonal flu

Student Health Center staff should encourage participation in web casts seminars and continuing education on pandemics as available

Student Health Center staff should identify any community drills plans and encourage participation

Student Health Center staff should work with appropriate campus partners to determine feasibility of Fit testing (staff with direct patient care responsibilities) with N95 respirators

Student Health Center staff should identify non-clinical roles and educational materials for non-clinician caregivers

Student Health Center staff should review and update contact lists for Sibley Hospital Department of Health etc

Student Health Center staff should establish structure for recording and reporting key activities events and decisions made during the crisis

Public Safety Public Safety will begin collecting data on Public Safety employee illnesses and will notify HR when absenteeism is 30 or more This will include call issues related to family leave also

Public Safety employees will be provided with ldquofit testsrdquo of N95 respirators N95 will not be deployed until CDC has released their recommendations

Public Safety Logistics will begin to procure equipment and supplies like hand washers gloves etc

Public Safety will test alerting procedures of Public Safety employees using the Rave system

Periodic emails will be sent to all Public Safety employees providing them with info about procedures and policies

Public Safety Operations Manager and Communications Manager will prepare contingency work schedules in cases of high absenteeism (ie 12 hour shifts)

Based on guidance and discussions with ERT PS will communicate with external agencies like DOH MPD GW Georgetown for possible support scenarios if necessary

Public Safety will coordinate with Facilities Management concerning contractor and vendor access on campus at more advanced levels Plan of action will be developed to assist essential contractors in gaining access to areas after Campus shutdown has occurred

Access controllockshop will develop a plan to ensure core changes card access and lock maintenance and repair are done in timely manner

August 14 2009 9

American University Pandemic Preparedness Guidelines

Facilities Management Facilities Management (FM) should familiarize itself with contingency plans and the Business Continuity Plan

FM should regularly review and look for opportunities to update list of essential employees and socialize it within the departments

FM should regularly review and update staff phone numbers Expectations for staff who are not required to come to campus during a closing should be clarified

FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing to operate facilities while closed and to prepare for reopening

FM will prepare for general pandemic hygiene training for FM staff

Information Technology The Office of Information Technology (OIT) should familiarize itself with contingency plans and the Business Continuity Plan

OIT should work to practice a continuity approach for all core services and emergency communication services (e-mail www Rave LDRPS) such that higher availability levels are both practiced and sustained

OIT should regularly review and look for opportunities to modernize the list of essential employees and socialize it within the departments

OIT should regularly review and update staff phone trees Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

OIT should conduct regular reviews of staff coverage and single points of failure for skills and specific responsibilities

OIT will prepare and post reference information and frequently asked questions regarding guidance on remote workplace configurations and abilities

Work with departments to test and rehearse remote access methods for employees in preparation for use during a pandemic or other continuity scenario

Housing Programs Housing staff should identify and clarify responsibilities for pandemic essential personnel Housing staff (professional and paraprofessional) should familiarize themselves with response plans each semester during August and January training events

Housing staff should review and share plans and procedures for the management of 1) well-person 2) sick-person and 3) essential staff short-term temporary housing with

August 14 2009 10

American University Pandemic Preparedness Guidelines

campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Housing staff (professional and paraprofessional) should regularly rehearse emergency notification protocol

Housing staff should maintain criteria for residents who would be allowed to remain on campus in the event that the residence halls were to close (ie travel restrictions medical physical ability etc)

Housing staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves poster paper linens flashlights batteries bottled water boxes packing tape etc

Housing staff should investigate short-term storage program options with the campus UPS store for relocating students quickly

A shared ldquoout of office calendarrdquo has been developed to monitor absenteeism since Housing amp Dining Programs department employs more than 15 people

Summer housing staff should monitor summer conference and intern housing schedule for possible groups and individuals of concern

Academic year and summer housing contracts should reference the importance of pandemic planning and possible effects of a pandemic on the housing agreement room assignments conferencing and billing

Non-essential housing staff should be clear on what is expected of them during a campus closure

Each week housing staff should print two copies of the current campus housing roster (one copy to be maintained in main office and one copy to be located offsite at the home of the Director of Residence Life)

Housing staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Campus Life Campus Life departments should update their preparedness plans to include a list of essential employees procedures that can be reviewed with staff on closing the residence halls during a pandemic procedures that can be reviewed with Bon Appetit on closing dining facilities procedures on the management of temporary housing and procedures on the management of housing facilities for emergency responders

Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

Students should be advised to check the Emergency Preparedness (preparedamericanedu) website to receive information updates

August 14 2009 11

American University Pandemic Preparedness Guidelines

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Planning Efforts UCM Cabinet member and UCM ERT member consult with Cabinet team and ERT Team for updates and new information

UCM ERT Member will work with ERT lead to determine appropriate messaging to alert the campus community of preparation efforts

Draft ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages

Create a pandemic flu resources page on the Web do not make it Live until Level 1 Prepare and communicate to the campus communitymdashfaculty staff students and parents of current studentsmdash that a committee (ERT) has been formed and proactive measures are in place to plan for a possible pandemic outbreak Include information about how updates and announcements will be distributed

Assist in the creation of a general awareness campaign to education the community about how to mitigate spread of flu and social distancing guidelines o Develop flyers for residence halls student health center and public bulletin boards including electronic signboards and shuttle buses

Draft memo conveying the opinion that reducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remain

Draft memo to provide to faculty staff and students returning from travel in affected countries with recommendations not to return to campus based on recommended guidelines for mitigating disease transmission

Develop talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

o Create email distribution list for individuals identified as lsquofront desk staffrsquo Coordinate with AU Abroad programs to ensure that the communication being distributed to study abroad students conveys necessary information including tuition cancellation insurance how to monitor the situation overseas Same flyers and information developed for on campus community should be given to all students pre-departure

Coordinate with Office of Campus Life any information worksheets and updates intended for parents

Design appropriate signage (ie quarantine morgue etc)

UCM Division Specific All UCM staff should familiarize themselves with the universityrsquos emergency response plans and procedures

August 14 2009 12

American University Pandemic Preparedness Guidelines

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Develop a division-wide contact and emergency information including next of kin o Contact information should be updated once a month Hard copies should be kept by division assistants in addition to digitally

Ensure that all essential personnel have the technology needed to be able to work remotely o All essential emergency communication team members should have working blackberries andor cell phones

o All essentialon-call emergency communication team members should have laptops Essentialon-call personnel should be prepared to take office-issued laptop home every night

All employees should investigate ways to be able to telecommutework from home if needed during a pandemic or overnight emergency

Employees should recognize that in the event of an emergency various team members beyond the primary emergency team will be called upon to assist in university-wide communication efforts

UCM staff should be clear on what is expected of them during a long-term campus closure All staff assistants should inventory regular supplies and reorder more in anticipation of vendor disruption

o UCM staff assistants should order and maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves flashlights batteries bottled water first aid kit

Since UCM is a departmentdivision that has more than 15 people the divisionrsquos HR liaison (Asst Dir of Photos amp Admin Asst to Exec Dir-backup) should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir office) is missing 30 or more of the employees

Employees should familiarize themselves with the university leave and compensation policy Participate in Web casts seminars conferences professional associations and keep abreast of the news for information and updates on a potential pandemic crisis

Administrative Services (Human Resources Facilities Finance) Employees should familiarize themselves with the universityrsquos leave and compensation policies

Human Resources should review existing workplace flexibility policies and provide advice to departments

The Director of HR Delivery or designee should be prepared to track patterns of absenteeism that are called into the HR office If 30 of a departmentrsquos staff is absent due to illness the Director of HR Delivery or designee should be notified

The payroll office should communicate with the campus community if the only means for paycheck distribution will be via direct deposit They should work to enroll those who are not currently enrolled in the direct deposit program

August 14 2009 13

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 10: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Facilities Management Facilities Management (FM) should familiarize itself with contingency plans and the Business Continuity Plan

FM should regularly review and look for opportunities to update list of essential employees and socialize it within the departments

FM should regularly review and update staff phone numbers Expectations for staff who are not required to come to campus during a closing should be clarified

FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing to operate facilities while closed and to prepare for reopening

FM will prepare for general pandemic hygiene training for FM staff

Information Technology The Office of Information Technology (OIT) should familiarize itself with contingency plans and the Business Continuity Plan

OIT should work to practice a continuity approach for all core services and emergency communication services (e-mail www Rave LDRPS) such that higher availability levels are both practiced and sustained

OIT should regularly review and look for opportunities to modernize the list of essential employees and socialize it within the departments

OIT should regularly review and update staff phone trees Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

OIT should conduct regular reviews of staff coverage and single points of failure for skills and specific responsibilities

OIT will prepare and post reference information and frequently asked questions regarding guidance on remote workplace configurations and abilities

Work with departments to test and rehearse remote access methods for employees in preparation for use during a pandemic or other continuity scenario

Housing Programs Housing staff should identify and clarify responsibilities for pandemic essential personnel Housing staff (professional and paraprofessional) should familiarize themselves with response plans each semester during August and January training events

Housing staff should review and share plans and procedures for the management of 1) well-person 2) sick-person and 3) essential staff short-term temporary housing with

August 14 2009 10

American University Pandemic Preparedness Guidelines

campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Housing staff (professional and paraprofessional) should regularly rehearse emergency notification protocol

Housing staff should maintain criteria for residents who would be allowed to remain on campus in the event that the residence halls were to close (ie travel restrictions medical physical ability etc)

Housing staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves poster paper linens flashlights batteries bottled water boxes packing tape etc

Housing staff should investigate short-term storage program options with the campus UPS store for relocating students quickly

A shared ldquoout of office calendarrdquo has been developed to monitor absenteeism since Housing amp Dining Programs department employs more than 15 people

Summer housing staff should monitor summer conference and intern housing schedule for possible groups and individuals of concern

Academic year and summer housing contracts should reference the importance of pandemic planning and possible effects of a pandemic on the housing agreement room assignments conferencing and billing

Non-essential housing staff should be clear on what is expected of them during a campus closure

Each week housing staff should print two copies of the current campus housing roster (one copy to be maintained in main office and one copy to be located offsite at the home of the Director of Residence Life)

Housing staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Campus Life Campus Life departments should update their preparedness plans to include a list of essential employees procedures that can be reviewed with staff on closing the residence halls during a pandemic procedures that can be reviewed with Bon Appetit on closing dining facilities procedures on the management of temporary housing and procedures on the management of housing facilities for emergency responders

Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

Students should be advised to check the Emergency Preparedness (preparedamericanedu) website to receive information updates

August 14 2009 11

American University Pandemic Preparedness Guidelines

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Planning Efforts UCM Cabinet member and UCM ERT member consult with Cabinet team and ERT Team for updates and new information

UCM ERT Member will work with ERT lead to determine appropriate messaging to alert the campus community of preparation efforts

Draft ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages

Create a pandemic flu resources page on the Web do not make it Live until Level 1 Prepare and communicate to the campus communitymdashfaculty staff students and parents of current studentsmdash that a committee (ERT) has been formed and proactive measures are in place to plan for a possible pandemic outbreak Include information about how updates and announcements will be distributed

Assist in the creation of a general awareness campaign to education the community about how to mitigate spread of flu and social distancing guidelines o Develop flyers for residence halls student health center and public bulletin boards including electronic signboards and shuttle buses

Draft memo conveying the opinion that reducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remain

Draft memo to provide to faculty staff and students returning from travel in affected countries with recommendations not to return to campus based on recommended guidelines for mitigating disease transmission

Develop talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

o Create email distribution list for individuals identified as lsquofront desk staffrsquo Coordinate with AU Abroad programs to ensure that the communication being distributed to study abroad students conveys necessary information including tuition cancellation insurance how to monitor the situation overseas Same flyers and information developed for on campus community should be given to all students pre-departure

Coordinate with Office of Campus Life any information worksheets and updates intended for parents

Design appropriate signage (ie quarantine morgue etc)

UCM Division Specific All UCM staff should familiarize themselves with the universityrsquos emergency response plans and procedures

August 14 2009 12

American University Pandemic Preparedness Guidelines

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Develop a division-wide contact and emergency information including next of kin o Contact information should be updated once a month Hard copies should be kept by division assistants in addition to digitally

Ensure that all essential personnel have the technology needed to be able to work remotely o All essential emergency communication team members should have working blackberries andor cell phones

o All essentialon-call emergency communication team members should have laptops Essentialon-call personnel should be prepared to take office-issued laptop home every night

All employees should investigate ways to be able to telecommutework from home if needed during a pandemic or overnight emergency

Employees should recognize that in the event of an emergency various team members beyond the primary emergency team will be called upon to assist in university-wide communication efforts

UCM staff should be clear on what is expected of them during a long-term campus closure All staff assistants should inventory regular supplies and reorder more in anticipation of vendor disruption

o UCM staff assistants should order and maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves flashlights batteries bottled water first aid kit

Since UCM is a departmentdivision that has more than 15 people the divisionrsquos HR liaison (Asst Dir of Photos amp Admin Asst to Exec Dir-backup) should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir office) is missing 30 or more of the employees

Employees should familiarize themselves with the university leave and compensation policy Participate in Web casts seminars conferences professional associations and keep abreast of the news for information and updates on a potential pandemic crisis

Administrative Services (Human Resources Facilities Finance) Employees should familiarize themselves with the universityrsquos leave and compensation policies

Human Resources should review existing workplace flexibility policies and provide advice to departments

The Director of HR Delivery or designee should be prepared to track patterns of absenteeism that are called into the HR office If 30 of a departmentrsquos staff is absent due to illness the Director of HR Delivery or designee should be notified

The payroll office should communicate with the campus community if the only means for paycheck distribution will be via direct deposit They should work to enroll those who are not currently enrolled in the direct deposit program

August 14 2009 13

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 11: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to healthy living and self-care in community living

Housing staff (professional and paraprofessional) should regularly rehearse emergency notification protocol

Housing staff should maintain criteria for residents who would be allowed to remain on campus in the event that the residence halls were to close (ie travel restrictions medical physical ability etc)

Housing staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves poster paper linens flashlights batteries bottled water boxes packing tape etc

Housing staff should investigate short-term storage program options with the campus UPS store for relocating students quickly

A shared ldquoout of office calendarrdquo has been developed to monitor absenteeism since Housing amp Dining Programs department employs more than 15 people

Summer housing staff should monitor summer conference and intern housing schedule for possible groups and individuals of concern

Academic year and summer housing contracts should reference the importance of pandemic planning and possible effects of a pandemic on the housing agreement room assignments conferencing and billing

Non-essential housing staff should be clear on what is expected of them during a campus closure

Each week housing staff should print two copies of the current campus housing roster (one copy to be maintained in main office and one copy to be located offsite at the home of the Director of Residence Life)

Housing staff should be encouraged to keep work spaces clean Disinfecting commonly touched work surfaces and items should be routinely practiced (ie computer keyboards copiers printers etc)

Campus Life Campus Life departments should update their preparedness plans to include a list of essential employees procedures that can be reviewed with staff on closing the residence halls during a pandemic procedures that can be reviewed with Bon Appetit on closing dining facilities procedures on the management of temporary housing and procedures on the management of housing facilities for emergency responders

Staff who are not required to come to campus but must maintain professional responsibilities should be clear on what is expected of them during a campus closure

Students should be advised to check the Emergency Preparedness (preparedamericanedu) website to receive information updates

August 14 2009 11

American University Pandemic Preparedness Guidelines

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Planning Efforts UCM Cabinet member and UCM ERT member consult with Cabinet team and ERT Team for updates and new information

UCM ERT Member will work with ERT lead to determine appropriate messaging to alert the campus community of preparation efforts

Draft ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages

Create a pandemic flu resources page on the Web do not make it Live until Level 1 Prepare and communicate to the campus communitymdashfaculty staff students and parents of current studentsmdash that a committee (ERT) has been formed and proactive measures are in place to plan for a possible pandemic outbreak Include information about how updates and announcements will be distributed

Assist in the creation of a general awareness campaign to education the community about how to mitigate spread of flu and social distancing guidelines o Develop flyers for residence halls student health center and public bulletin boards including electronic signboards and shuttle buses

Draft memo conveying the opinion that reducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remain

Draft memo to provide to faculty staff and students returning from travel in affected countries with recommendations not to return to campus based on recommended guidelines for mitigating disease transmission

Develop talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

o Create email distribution list for individuals identified as lsquofront desk staffrsquo Coordinate with AU Abroad programs to ensure that the communication being distributed to study abroad students conveys necessary information including tuition cancellation insurance how to monitor the situation overseas Same flyers and information developed for on campus community should be given to all students pre-departure

Coordinate with Office of Campus Life any information worksheets and updates intended for parents

Design appropriate signage (ie quarantine morgue etc)

UCM Division Specific All UCM staff should familiarize themselves with the universityrsquos emergency response plans and procedures

August 14 2009 12

American University Pandemic Preparedness Guidelines

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Develop a division-wide contact and emergency information including next of kin o Contact information should be updated once a month Hard copies should be kept by division assistants in addition to digitally

Ensure that all essential personnel have the technology needed to be able to work remotely o All essential emergency communication team members should have working blackberries andor cell phones

o All essentialon-call emergency communication team members should have laptops Essentialon-call personnel should be prepared to take office-issued laptop home every night

All employees should investigate ways to be able to telecommutework from home if needed during a pandemic or overnight emergency

Employees should recognize that in the event of an emergency various team members beyond the primary emergency team will be called upon to assist in university-wide communication efforts

UCM staff should be clear on what is expected of them during a long-term campus closure All staff assistants should inventory regular supplies and reorder more in anticipation of vendor disruption

o UCM staff assistants should order and maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves flashlights batteries bottled water first aid kit

Since UCM is a departmentdivision that has more than 15 people the divisionrsquos HR liaison (Asst Dir of Photos amp Admin Asst to Exec Dir-backup) should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir office) is missing 30 or more of the employees

Employees should familiarize themselves with the university leave and compensation policy Participate in Web casts seminars conferences professional associations and keep abreast of the news for information and updates on a potential pandemic crisis

Administrative Services (Human Resources Facilities Finance) Employees should familiarize themselves with the universityrsquos leave and compensation policies

Human Resources should review existing workplace flexibility policies and provide advice to departments

The Director of HR Delivery or designee should be prepared to track patterns of absenteeism that are called into the HR office If 30 of a departmentrsquos staff is absent due to illness the Director of HR Delivery or designee should be notified

The payroll office should communicate with the campus community if the only means for paycheck distribution will be via direct deposit They should work to enroll those who are not currently enrolled in the direct deposit program

August 14 2009 13

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 12: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Planning Efforts UCM Cabinet member and UCM ERT member consult with Cabinet team and ERT Team for updates and new information

UCM ERT Member will work with ERT lead to determine appropriate messaging to alert the campus community of preparation efforts

Draft ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages

Create a pandemic flu resources page on the Web do not make it Live until Level 1 Prepare and communicate to the campus communitymdashfaculty staff students and parents of current studentsmdash that a committee (ERT) has been formed and proactive measures are in place to plan for a possible pandemic outbreak Include information about how updates and announcements will be distributed

Assist in the creation of a general awareness campaign to education the community about how to mitigate spread of flu and social distancing guidelines o Develop flyers for residence halls student health center and public bulletin boards including electronic signboards and shuttle buses

Draft memo conveying the opinion that reducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remain

Draft memo to provide to faculty staff and students returning from travel in affected countries with recommendations not to return to campus based on recommended guidelines for mitigating disease transmission

Develop talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

o Create email distribution list for individuals identified as lsquofront desk staffrsquo Coordinate with AU Abroad programs to ensure that the communication being distributed to study abroad students conveys necessary information including tuition cancellation insurance how to monitor the situation overseas Same flyers and information developed for on campus community should be given to all students pre-departure

Coordinate with Office of Campus Life any information worksheets and updates intended for parents

Design appropriate signage (ie quarantine morgue etc)

UCM Division Specific All UCM staff should familiarize themselves with the universityrsquos emergency response plans and procedures

August 14 2009 12

American University Pandemic Preparedness Guidelines

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Develop a division-wide contact and emergency information including next of kin o Contact information should be updated once a month Hard copies should be kept by division assistants in addition to digitally

Ensure that all essential personnel have the technology needed to be able to work remotely o All essential emergency communication team members should have working blackberries andor cell phones

o All essentialon-call emergency communication team members should have laptops Essentialon-call personnel should be prepared to take office-issued laptop home every night

All employees should investigate ways to be able to telecommutework from home if needed during a pandemic or overnight emergency

Employees should recognize that in the event of an emergency various team members beyond the primary emergency team will be called upon to assist in university-wide communication efforts

UCM staff should be clear on what is expected of them during a long-term campus closure All staff assistants should inventory regular supplies and reorder more in anticipation of vendor disruption

o UCM staff assistants should order and maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves flashlights batteries bottled water first aid kit

Since UCM is a departmentdivision that has more than 15 people the divisionrsquos HR liaison (Asst Dir of Photos amp Admin Asst to Exec Dir-backup) should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir office) is missing 30 or more of the employees

Employees should familiarize themselves with the university leave and compensation policy Participate in Web casts seminars conferences professional associations and keep abreast of the news for information and updates on a potential pandemic crisis

Administrative Services (Human Resources Facilities Finance) Employees should familiarize themselves with the universityrsquos leave and compensation policies

Human Resources should review existing workplace flexibility policies and provide advice to departments

The Director of HR Delivery or designee should be prepared to track patterns of absenteeism that are called into the HR office If 30 of a departmentrsquos staff is absent due to illness the Director of HR Delivery or designee should be notified

The payroll office should communicate with the campus community if the only means for paycheck distribution will be via direct deposit They should work to enroll those who are not currently enrolled in the direct deposit program

August 14 2009 13

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 13: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Develop a division-wide contact and emergency information including next of kin o Contact information should be updated once a month Hard copies should be kept by division assistants in addition to digitally

Ensure that all essential personnel have the technology needed to be able to work remotely o All essential emergency communication team members should have working blackberries andor cell phones

o All essentialon-call emergency communication team members should have laptops Essentialon-call personnel should be prepared to take office-issued laptop home every night

All employees should investigate ways to be able to telecommutework from home if needed during a pandemic or overnight emergency

Employees should recognize that in the event of an emergency various team members beyond the primary emergency team will be called upon to assist in university-wide communication efforts

UCM staff should be clear on what is expected of them during a long-term campus closure All staff assistants should inventory regular supplies and reorder more in anticipation of vendor disruption

o UCM staff assistants should order and maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves flashlights batteries bottled water first aid kit

Since UCM is a departmentdivision that has more than 15 people the divisionrsquos HR liaison (Asst Dir of Photos amp Admin Asst to Exec Dir-backup) should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir office) is missing 30 or more of the employees

Employees should familiarize themselves with the university leave and compensation policy Participate in Web casts seminars conferences professional associations and keep abreast of the news for information and updates on a potential pandemic crisis

Administrative Services (Human Resources Facilities Finance) Employees should familiarize themselves with the universityrsquos leave and compensation policies

Human Resources should review existing workplace flexibility policies and provide advice to departments

The Director of HR Delivery or designee should be prepared to track patterns of absenteeism that are called into the HR office If 30 of a departmentrsquos staff is absent due to illness the Director of HR Delivery or designee should be notified

The payroll office should communicate with the campus community if the only means for paycheck distribution will be via direct deposit They should work to enroll those who are not currently enrolled in the direct deposit program

August 14 2009 13

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 14: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Departments should begin to identify critical operating expense requirements to maintain service levels should the university close

Facilities Management should review contingency plans for a fuel shortage

Athletics and Recreation Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces (locker rooms) and community living spaces (on-campus housing off-campus housing and vanbus amp hotel rooms during team travel) Support and reinforce educational campaigns related to healthy living and self-care in communal space amp community living

Athletics amp Recreation should regularly distribute and remind all staff of emergency action plan

Athletics amp Recreation staff should maintain a quantity of supplies needed in case of emergency including hand sanitizer facemasks plastic and rubber gloves laundry detergent cleaning supplies athletic training supplies bottled water etc

A shared ldquoout of office calendarrdquo should be developed to monitor absenteeism since Athletics amp Recreation department employs more than 15 people

Athletics amp Recreation should review and share plans and procedures for the management of athletic amp recreation pandemic preparedness plan with campus partners (Presidentrsquos Office Campus Life Campus Housing Facilities Management Public Safety Aramark Housekeeping etc)

Non-essential Athletics amp Recreation staff should be clear on what is expected of them during a campus closure

Athletics amp Recreation staff and student-athletes should be encouraged to keep work areas and communal spaces (ie locker rooms fitness center etc) clean Disinfecting commonly touched surfaces and items should be routinely practiced

August 14 2009 14

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 15: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Level One

The Emergency Response Team receives confirmation from WHO and the CDC that a highly contagious novel influenza virus (capable of triggering a pandemic) exists outside of the United States The university should remain open during this level with regularly scheduled classes and activities The pandemic educational awareness campaign should be implemented with increased communication with the campus community The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

The payroll office should determine which employees are not using the direct deposit option

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students should be notified if travel to affected countries is restricted or if travel plans should be canceled

Faculty staff and students returning from travel in affected countries should be notified about the quarantine rules in effect and consideration should be given to advising them to not return to campus until the end of quarantine period

Department Specific All departments should review their department pandemic preparedness plan and ensure that it is current and that all department members are familiar with its contents

All departments should update department websites and list any changes to service levels All departments should be prepared to reassign staff temporarily to meet service needs All departments should distribute the Social Distancing Guidelines to all employees

Academic Affairs A VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES NOT HAVE PROGRAMS

o Appropriate restrictions on AU Abroad travel plans to affected areas should be determined and communicated

o Consideration should be given to canceling all Enclave Program travel o All AU students abroad should receive a communication recommending they not travel to affected areas andor not travel at all away from program site

o The Student Health Center should be given a list of all AU students abroad o Advice from CDC WHO and the State Dept regarding US travelers and their possible return to the US should be obtained and monitored

August 14 2009 15

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 16: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

o The policy regarding student withdrawal from programs abroad should be matched with the on campus withdrawal policy

B VIRUS REPORTED AT ONE OR MORE SITES ABROAD WHERE AU DOES HAVE PROGRAMS

o Advice from the CDC WHO and State Dept should be obtained to determine if it is possible for program participants to travel home (to the US)

o An appropriate plan regarding health care for affected students should be developed o An appropriate quarantine plan and shelter-in-place arrangements should be developed

o Consideration should be given to canceling programs in affected areas and handling tuition refundswithdrawalsplans for students allowing them to complete their work if timing is not a factor

o For programs outside the affected areas all non-essential travel should be canceled o Consider canceling all study abroad programs depending on ability of students to travel back to US

New international students coming from affected countries should be notified of US State department protocols for admission to the US Consideration should be given to allowing automatic deferral to the next term of admissions and deposits

Increased faculty training on distance education programs through CTE should be considered

Health and Safety Student Health Center staff should maintain contact with DC DOH and Sibley Hospital Student Health Center Director and Physician should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should reiterate and review response plans related to pandemic preparedness

Student Health Center staff should review update and train Wellness Center staff and Patient Service Representatives for answering questions

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living Support and reinforce educational campaigns related to social distancing procedures

The Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center staff should update the campus community through agreed upon mechanism

August 14 2009 16

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 17: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Student Health Center essential personnel should review fit test training on respiratory protection

Student Health Center staff will request campus partners to notify Student Health Center of persons with flu like symptoms

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center staff should be prepared to limit schedules canceling routine and non-urgent visits

Student Health Center staff should monitor their own personal health alerting appropriate person(s) of symptoms

Public Safety Protective Equipment should have already been procured and still stored in a ready to deploy status

Public Safety will coordinate with Media Relations for holding statements for Information lines

Public Safety will regularly send reports to AU Health center on any student transported or encountered with symptoms of the pandemic illness for appropriate follow-up

Access controllockshop will implement the plan to ensure core changes card access and lock maintenance and repair are done in timely manner

Support staff for Public Safety who have emergency incident command duties will notify their backups to be prepared to take over their routine duties if necessary ie Clery Postings SOMB renewal etc

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed

August 14 2009 17

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 18: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will prepare for general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should reiterate and review response plans related to pandemic preparedness specifically for pandemic essential personnel

Summer housing and conferences staff should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Housing staff should provide a list to the Emergency Response Team of any students living on campus who are from the country where the virus has been confirmed

Housing staff should provide talking points to residence hall and phone front desk personnel for answering questions

Housing staff should continue to post information on personal hygiene in the residence halls

Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Housing staff should maintain regular contact with Student Health Center for distributing reminders about communicable diseases that spread easily in community living and provide information about how they can protect themselves from infection Support and reinforce educational campaigns related to social distancing procedures

Campus Life Housing and Dining Programs should work with Bon Appetit and consider changing food provision to a ldquotake-outrdquo only operation

Housing and Dining Programs should monitor the delivery of supplies and work with Public Safety to increase the security of supplies

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts

August 14 2009 18

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 19: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

UCM Cabinet and UCM ERT members should meet periodically with ERT Team Leader Implement the pandemic educational awareness campaign

o Edit or draft letter from Campus Administration with an update as to current world and campus conditions include travel restrictions if necessary

o Print the already produced flyers on how to mitigate spread of flu and social distancing guidelines Distribute to SchoolUnit Liaisons and Front Desk Staffs

o Distribute already designed electronic signs to SchoolUnit Liaisons and Front Desk Staffs

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to communicate with campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease

Update information on Pandemic Flu Resources Web site and make live o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication Updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

Provide if needed document with recommended guidelines to follow for faculty staff and students returning from travel to affected areas

o Key Contacts Provostrsquos Office (faculty) AU Abroad and OCL (Alt Breaks) Deliver talking points to all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Housing staff and Student Health Center staff in developing materials to distribute to resident students about communicable diseases that spread easily in community spaces

o Same materials may be repurposed to distribute to offices and units as needed

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations Update Emergency Communications Campus Personnel List

Primary UCM personnel make preparations to re-assign current projects to other staff if needed

August 14 2009 19

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 20: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines should be implemented Links to the Pandemic Flu resource page should be added to UCM owned Web pages (News Media American Today American Magazine)

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

Administrative Services (Human Resources Facilities Finance) Facilities Management should work with ARAMARK to ensure there is an adequate amount of cleaning supplies The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Consideration should be given to increasing purchasing card limits Human Resources should consider advising the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should reiterate and review response plans related to pandemic preparedness

Head and Assistant coaches should be notified if travel from affected countries is restricted or if travel plans need to be cancelled

Athletics should provide a list to the Emergency Response Team of any student-athlete(s) living on campus who are from the country where the virus has been confirmed

Athletics amp Recreation staff should provide talking points to coaching and support staff personnel in order to answer questions

Athletics amp Recreation staff should continue to post information on personal hygiene in the locker rooms and fitness center

Athletics amp Recreation should work with Facilities Management department to augment regular cleaning protocols

August 14 2009 20

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 21: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Athletics amp Recreation staff should link their website main pages to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics amp Recreation should maintain regular contact with Student Health Center for distributing reminders and notices about communicable diseases that spread easily in communal spaces and community living

Athletics amp Recreation should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should notify outside groups contracted to rent athletic facilities regarding the potential impact on facility access amp availability should situation advance to Level Two Level Three or Level Four

August 14 2009 21

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 22: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Level Two

The first confirmed case of the highly contagious novel influenza virus (capable of triggering a pandemic) in the United States has been reported The university should remain open with regularly scheduled classes and activities Social distancing measures should be implemented and the university should consider making evaluations and preparations for closing and sending students home The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Recommendations should be provided to the Cabinet in regards to whether AU community members traveling abroad should shelter in place or evacuate

The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Faculty staff and students who are planning to travel domestically or internationally in conjunction with other programs should be encouraged to defer their travel

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of university operations

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs Consult with the Director of HR Delivery or the Director of Payroll for pay guidelines

Academic Affairs All actions in Level I should apply FOR STUDY ABROAD PROGRAMS

o Depending on student withdrawals from AU consideration should be given to canceling planned programs abroad due to lack of enrollment

o A list by home location (state and city) of students planning to study abroad should be created

August 14 2009 22

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 23: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

o Appropriate shelter-in-place plans and quarantine arrangements at all AU Abroad sites should be developed and communicated

o The ability of students to return home should be monitored via the State Department Consideration should be given to assisting students with travel arrangements as necessary

Faculty should be encouraged to provide students with the means to complete coursework off campus if students wantneed to go home before the end of the semester

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

Student Health Center staff should activate its emergency plan Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations

Campus partners should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Student Health Center staff should link the website main page to updates listed on the AU main page and to appropriate department main pages for additional information

Student Health Center staff should maintain regular contact with Housing staff for distributing reminders and notices about communicable diseases that spread easily in community living

Student Health Center should work with Resident Directors on conducting meetings for students to provide information about how they can protect themselves from infection

Student Health Center should update campus community through agreed upon mechanism

Student Health Center staff should track the delivery times of supplies etc for indicators of effects on vendors

Student Health Center staff should implement encourage 24 hour monitoring of appropriate web sites and information sources CDC WHO CNN etc

Student Health Center staff should distribute N95 masks goggles gowns etc to appropriate personnel and ensure standard precautions are in place

Student Health Center should limit schedules canceling routine and non-urgent visits depending on volume of those ill with influenza virus

Student Health Center staff should continue monitor individual health and reporting any symptoms

August 14 2009 23

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 24: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Public Safety Public Safety should have an elevated state of awareness and readiness for support but will not go to a mobilization phase until classes are level 3 at a minimum

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will develop andor implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to prepare campus facilities for closing and to operate facilities while closed

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations

Housing staff (professional and paraprofessional) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

August 14 2009 24

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 25: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Housing staff should communicate with rental property management for plans and instructions for resident students living in off-campus university provided housing accommodations (if any)

Residence life staff ldquoon callrdquo should immediately report any students demonstrating virus symptoms and encourage students to visit the Student Health Center or local hospital

Housing staff should activate its emergency plans and make appropriate preparations in case a decision is made to close all residence halls This includes

o Determining which residence halls and rooms would be most readily available for temporary accommodations for well-housing sick-housing and essential personnel housing (residence hall determination might fluctuate depending on time of year and occupancy) Leonard and Federal halls will be the first residence halls utilized for well-housing Nebraska hall will be the first residence hall utilized for sick-person housing due to private living facilities

o Determining alternate housing arrangements for live-in professional staff and Resident Faculty

o Notifying staff of the residence hall(s) selected for interim housing accommodations (primarily Nebraska Leonard and Federal halls) that residents of these halls would need to be prepared for moving so that these halls could be used to house students who cannot leave campus

o Purchasing boxes for packing of personal items and belongings (also check with the campus UPS Store to determine options for implementing a storage program

o Redistributing linens to selected temporary housing storage locations if needed Residents will be encouraged to bring their own linens but this would provide a back-up resource

o Identifying spare mattress and furniture locations to all Resident Directors o Provide information for communication to parents about student pick-up andor temporary housing arrangements with the Deans of Students office and Media Relations

o Recruit and train approximately 30 volunteers to assist with student relocation and temporary housing staffing needs

Residence halls should continue to post information on personal hygiene Housing staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

The Resident Directors should work with the Student Health Center to hold meetings for students and provide information about how they can protect themselves from infection

Summer housing staff should coordinate outreach to summer conference groups and visiting interns regarding possible effects of the pandemic on their current or upcoming summer program

August 14 2009 25

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 26: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Summer housing staff should advise summer conference participants and visiting interns to seek medical attention from local medical providers and hospitals (Student Health Center could provide limited support if local hospitals or the DC Department of Health request that the SHC provide support locally)

Campus Life Dining services should begin to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication with ERT Team Leader and members of the ERT

Continue the pandemic educational awareness campaign o Check with SchoolUnit Liaisons and Front Desk Staffs as to whether new flyers need to be printed

DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

o Draft and prepare memo for potential school closing Continue to communicate to the campus community as needed via Web site RAVE Text alert andor mass email of current conditions

o All communication should include link to emergency resources on the Web and recommended guidelines for mitigating transmission of the disease President in consultation with Ex Dir UCM and Chief of Staff should inform trustees and consortium presidents of our operational status

Dean of Students in consultation with OCL VP UCM Ex Dir Housing Ex Dir and UC Sr Dir should inform parents of the universityrsquos operational status and next steps

Update information on Pandemic Flu Resources Web site o Update as needed with copies of all campus-wide communication o Add appropriate links to information sources as necessary

AU Homepage is at Normal setting o Pandemic Flu Resource Web site added to Quick Links Box o Communication updates added to Top Row Content Blocks as needed

Be prepared to respond to incoming media inquires o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Media staff should accompany any print or broadcast outlet while on campus

August 14 2009 26

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 27: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Update talking points for all ldquofront desk staffsrdquo on where to find general information what resources AU community can turn to and location of emergency preparedness and pandemic flu Web sites

Assist Campus Life in updating students participating in Alternative Break programs on how to protect themselves against possible contamination

Assist AU Abroad Office in updating students participating in study abroad programs on how to protect themselves against possible contamination

Assist Housing Office in preparing a notification to parents of resident students about making arrangements to pick up students andor interim housing arrangements should the need arise

o Assist Housing staff in preparingdesigning large postersflyers announcing Res Hall closing

Prepare Information Kit (electronic amp hard copies) o University Fact Sheet o Campus Map o Sample Copies of Pandemic Flu Guideline materials shared with students

UCM Division Specific All UCM staff should review the universityrsquos emergency response plans and procedures

o Acting Dir Media Relations update Emergency Communications Campus Personnel List

Essential UCM personnel should make preparations to re-assign current projects to other staff if needed

UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

UCM staff should practice and rehearse emergency communication notification procedures including campus wide email distribution RAVE text alerts Emergency Homepage editor and normal safety amp security notification Web postings

Ensure that all essential personnel have the technology needed to be able to work remotely o Essentialon-call personnel should take office-issued laptop home every night and important files

UCM staff should be encouraged to keep work spaces clean Division assistants should disinfect commonly touched work surfaces and items once a week (ie copiers printers kitchen counter etc)

Social distancing guidelines are implemented UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 27

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 28: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Human Resources should advise the campus community to become familiar with the Social Distancing Guidelines (see Appendix III)

Consideration should be given to obtaining Personal Protective Equipment (PPE) and having it on hand for all essential staff in case it is needed

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Procurement should coordinate with individual departments and prepare to provide contract vendors with suspension of work service contracts if it becomes necessary

Procurement should begin expediting emergency supply and service orders

Athletics and Recreation Athletics amp Recreation staff (full-time and part-time) should be kept informed about the status of the pandemic and the status of university operations

Athletics amp Recreation staff (full-time) should be prepared to reassign staff temporarily to meet service needs Specific attention should be paid to filling the roles of part-time employees (Federal Work Study student workers part-time game operation staffs etc) and contracted service workers (Aramark Housekeeping) who might leave campus in the event of a Level Three or Four pandemic

Coaching and athletic training staffs should immediately report any student-athletes demonstrating virus symptoms and encourage student-athletes to visit the Student Health Center or local hospital

Athletics amp Recreation staff should activate its emergency plans and make appropriate preparations in case a decision is made to advance to Level Three This includes

o In the event of a situation which has been deemed an emergency by the proper constituents the Athletics amp Recreation Emergency Assistance Staff member should communicate the emergency to the Director of Athletics amp Recreation and all program supervisors

o Program supervisors should have all team schedules student-athlete contact information travel itinerary and parental contact information available for their respective programs

o The program supervisor should first contact the Head Coach by phone and inform coach of emergency situation on campus

o Head Coach should inform hisher staff student-athletes sports medicine staff traveling with team sports information staff traveling with team bus driver or rental agency parents

o Athletic programs should carry an additional 15 to 20 more cash than trip requires to cover any additional cost incurred as a result of extended stay away from university

August 14 2009 28

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 29: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

o If credit card limits have been reached by those coaches without the American Express Corporate Cards coaches should call the Athletic Business Office for use of the Athletic Department Credit Card For all other financial implications coaches should contact the Athletic Business Office or program supervisor to help negotiate a situation

Athletics amp Recreation should continue to post information on personal hygiene Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation staff should link the website main page to updates listed on the AU main page and to the Student Health Center main page for additional information

Athletics should work with the Student Health Center to hold meetings for student-athletes and provide information about how they can protect themselves from infection

Athletics amp Recreation should communicate with Campus Housing Dining Services and other essential services regarding the intent for all student-athletes who live on campus to remain on campus during Level Three in order to continue practicing and competing

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about potential impact on home varsity athletic competitions should situation advance to Level Three or Level Four

Athletics amp Recreation should prepare email correspondence andor other direct correspondence to be sent to parents of student-athletes regarding possible actions to be taken should situation advance to Level Three or Level Four

Athletics amp Recreation should communicate to athletic sporting event attendees about the need to remain home if ill and use good hygiene practices while at the event Communication alternatives should include public service announcements web site postings social networking websites etc

Athletics amp Recreation should communicate directly with outside groups contracted to rent athletic facilities regarding access and availability of facilities during Level Two and the likely impact to postpone or cancel events should the situation rise to Level Three Each contractual agreement should be evaluated on a case-by-case basis

Athletics amp Recreation should consider increasing alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of varsity athletic competitions

August 14 2009 29

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 30: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Level Three

Confirmed reports of sustained human-to-human highly contagious novel influenza virus outbreaks have been reported in the United States (confirmed pandemic) within a 500 mile radius of the university Classes should be cancelled and residence halls closed The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and the plans for ldquonext stepsrdquo

The media should be provided information about the status of the university and campus activities

Campus community members should be encouraged to regularly check the Emergency Preparedness website (preparedamericanedu) for information updates

Department Specific All departments should keep their staff informed about the status of the pandemic and the status of the university

All departments should update their websites with closing status information and any changes to service levels

All departments should maintain staff phone trees All departments should be prepared to reassign staff temporarily to meet service needs

Academic Affairs All actions in Level II should apply The Provost should give consideration to canceling all current and next semester study abroad programs

Appropriate arrangements for health care shelter-in-place and quarantine at all AU Abroad sites should be implemented

The Provost should give consideration to canceling all on-campus classes but continuing distance education classes by ensuring technology support for interested faculty

Health and Safety Student Health Center Director and Physician (after consultation with the DC DOH) should review with administration that ldquoreducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remainrdquo (ACHA guidelines for pandemic planning)

August 14 2009 30

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 31: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Student Health Center should create a staffing schedule to ensure coverage 24 hours a day when possible

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Student Health Center

Student Health Center staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Student Health Center will remain in contact with Department of Health for updates Student Health Center limits schedules and cancels all non-routine visits Student Health Center staff will utilize N95 masks goggles gowns etc for any patient with flu like symptoms

Student Health Center identifies contacts of suspected case(s) Student Health Center should implement isolation and monitoring plan of any patient with flu like symptoms and coordinate logistics with Housing staff

o Ongoing activities at this level include Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to Level 1 mobilization if classes are cancelled and the residence halls are closed (all Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure a safe and orderly move out The same procedures will be used as for normal move out Once evacuated Residence halls will be secured to all students and only designated Housing and Dining staff will be permitted entry

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety Staffing shortages will be monitored and managed with Human Resources

August 14 2009 31

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 32: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will implement shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble and train the appropriate crews to operate facilities while closed and to prepare for reopening

FM will conduct general pandemic hygiene training for FM staff

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the Network Operations Center (NOC) at 4200 Wisconsin Ave

OIT Personnel will be expected to continue to work Campus-resident personnel will be assigned to 4620 Wisconsin and 4200 Wisconsin

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate emergency plans and begin closing all residence halls

o Encouraging residents (including student staff members) to leave campus and go home if possible

o Assessing the number of student staff who need to remain on campus and their ability to continue performing in their functions or to assume functions of other paraprofessional staff

August 14 2009 32

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 33: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

o Advising resident students living in university provided housing off-campus to follow the instructions and recommendations of their rental property and to notify the Community Coordinator of their relocation intentions

o Notifying residents of Leonard Nebraska and Federal halls that residents of these buildings will need to leave campus and store personal belongings so that these halls could be used to house students who cannot leave campus

o Purchasing boxes and tape for packing of personal items and belongings o Organizing linen distribution to students moving into Leonard Nebraska and Federal halls

o Assisting with the relocation of well-students Resident Directors and Resident Faculty who cannot leave campus to Leonard and Federal halls

o Assisting with the relocation of students Resident Directors and Resident Faculty who cannot leave campus due to illness to Nebraska hall

o Establishing a resident check-out process to ensure halls are empty (residents will return room keys and indicate their intended destination emergency contact and personal cell phone number)

o Establishing a resident check-in procedure for alternative housing o Creating a new roster for open residence halls and distribute to relevant campus partners

o Updating residence hall clearances in C-CURE with OIT and Public Safety o Closing residence hall desks and relocate keys and secure documents to temporary housing halls

o Creating a desk staffing schedule to ensure coverage 24 hours a day when possible o Organize and train approximately 30 volunteers to assist with resident move-out approved hall relocation and temporary housing staffing

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Housing staff (professional and paraprofessional) should be reassigned to temporarily fill the roles of paraprofessional staff members who might leave campus in the event of a Level Three or Four pandemic (resident assistants desk receptionists and residence maintenance crew)

Housing staff should receive ldquojust-in-timerdquo training and talking points to for front desk personnel

Housing staff should communicate hall closing procedures to administrative offices located within residence halls Administrative offices in residence halls will remain open during this Level but are strongly encouraged to relocate prior to Level Four

August 14 2009 33

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 34: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Campus Life Dining services should begin to operate on a modified schedule ndash serving only 2 meals a day to residents who were not able to leave campus and to essential personnel

A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes have been cancelled residence halls closed etc based on Cabinetrsquos recommendations

o EditFinalize university statementannouncing university closing Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication Liaisons Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with information

o AU Homepage changed to Level 2 EmergencyOngoing emergency [Black bar] School closing announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Respond to incoming media inquires and be prepared for media to arrive on campus in mass

o All offices and staff across the university should direct news media inquiries to the Media office Only the University Spokesperson or an assigned designee speaks to the media about university operations

o Do Not allow any media outlets into the Residence Halls or Student Areas (MGC etc) without being accompanied by a UC or UCM staff member

o In coordination with Public Safety amp Transportation Services identify an area where satellite trucks can park RoperClark Lot for North side Katzen Garage for South side If more than 10 trucks expected All media park in Nebraska Parking Lot

Make preparations to implement a Press Briefing Room

August 14 2009 34

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 35: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

o Katzen Recital Hall or Ward 1 amp 2 are first choices for an on-site press briefing rooms

o Also need a green room for personnel attending briefing and work room for UCM staff and support team Secure use of rooms Make arrangements for podium mics amp mult box Make arrangements to audio record and video record all briefings Contact IT Ops and IT Support to secure temporary wireless accounts for members of the press

Prepare Information Kits (electronic amp hard copies) AU Homepage will be the location for most up-to-date information for all audiences ndash campus community alumni parents Washington DC community and the nation at large as well as the news media

o Information from the university rolls out in one format to all audiences No customized communication to meet separate audience needs at this point

o All campus communication updated as needed in rolling blog-like format o Timestamp each new entry o Web Comm Dir - mobilize CPLs to update SchoolUnitDepartment homepages to reflect AU closing status

Save print record capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

Begin full-scale Emergency Communications Activity o lsquoAt the Readyrsquo team mobilize for extra duty assignments o Regular day-to-day projects temporarily halted expect for essential deadlines o Make preparations to conduct communication operations at off-site location or from individual homes if needed

Set-up Communications Central at Tenley o Prepare UCM Conference Room at Tenley wprojector screen conference call speaker phone

o Make sure copiers and printers are up and running o Monitor UCrsquos TV screens ensure TiVO is set to record all news programs o Think ahead about ordering supplies food water in case of for long-term o University Photographer begins taking photos of Communications Central ERT Command Center and Cabinet Command Center for archival purposes

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) Update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) is missing 30 or more of the employees

August 14 2009 35

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

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American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services in essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Athletics and Recreation Athletics amp Recreation should close the university fitness center Athletics amp Recreation should cancel intramural recreation and club sport activities Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should continue to conduct varsity athletic practices and home and away-from-home varsity athletic competitions as scheduled

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily briefing (at a minimum) from the Director of Athletics amp Recreation

Athletics amp Recreation staff should be reassigned to temporarily fill the roles of part-time employees and contracted services who might leave campus in the event of a Level Three or Level Four pandemic

Coaching and front-line staffs should receive ldquojust in timerdquo training and talking points to address student-athletes parents visiting institutions fans etc

Athletics amp Recreation should send email correspondence andor other direct correspondence to parents of student-athletes regarding actions taken at Level Three and potential actions to be taken should situation advance to Level Four

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Three impact on home and away-from-home varsity athletic competitions and potential impact should situation advance to Level Four

Athletics amp Recreation should communicate publicly that all varsity athletic sporting events are continuing as scheduled despite cancellation of classes and closing of residence halls Communication alternatives should include radio television and internet media outlets public service announcements web site postings social networking websites etc

Athletics amp Recreation should implement increased alternative viewing amp listening options (eg remote web-based viewing internet radio etc) of home varsity athletic competitions

August 14 2009 36

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 37: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Level Four

A confirmed pandemic case is reported within a 500 mile radius of the university Travel restrictions have been imposed The campus should close ndash all administrative offices should be closed and only essential employees should report to work The President should consider activating this phase of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide The Cabinet and Emergency Response Team should continue to communicate as needed with the campus community via campus website text alert Today AU postings e-mail and voice mail messages

E-mail alerts should be sent to faculty staff students parents Trustees and vendors informing them of the status of university operations and plans for the next steps

The media should receive information about the status of university operations and campus activities

Department Specific All departments should keep their staff informed about the status of the pandemic and the universityrsquos response

Prior to shutting down their offices all departments should update their websites with closing status information and describe how it will impact their services

All departments should maintain staff phone trees

Academic Affairs All actions in Level III should apply Campus should officially be closed for business and to visitors Consideration should be given to canceling all on-campus and distance education classes

Health and Safety Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Student Health Center staff should activate plans and procedures for continuity of business if necessary

Student Health Center staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Student Health Center o Ongoing activities at this level include

Update campus community through agreed upon mechanism Contact local hospitals for updates on what resources might be available Communicate with parents relatives of suspected case and explain procedures

August 14 2009 37

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 38: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Review update and train front desk talking points to answer questions at this level

Continue 24 hour monitoring of appropriate web sites information sources CDC WHO CNN etc

Student Health Center staff should continue monitoring individual health and report any symptoms to appropriate person

Prior to re-locating health services Student Health Center staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Student Health Center staff should arrange for counseling services for patients andor staff

Public Safety Public Safety will have an elevated state of awareness and readiness and will go to level 1 mobilization if classes are cancelled and the residence halls are closed (All Public Safety personnel are essential in this phase)

Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Public Safety will work with Housing and Dining Programs to ensure safe and orderly move out (If not accomplished in Level 3 or if there was no Level 3) The same procedures will be used as for normal move out

Public Safety will work with Media Relations staff to secure residence hall areas from reporters and issue approved holding statements through x1000 line and communications staff

Public Safety staffing shortages will be monitored and managed Public Safety will coordinate with DOH and assist where necessary if the SNS (strategic national stockpile) is activated

If AU is closed Public Safety will establish 24security for all AU Buildings and allow access to only authorized AU employees Any walk-through or maintenance access issues will be coordinated through Public Safety

Employees will be encouraged to wear protective gear when around infected persons and will be encouraged to frequently clean work areas themselves in addition to Aramark cleaning

Daily briefings will be held with Public Safety managers to keep them abreast of campus wide operational decisions and requirements

All pandemic illness encounters and issues will be documented in the PS End of Shift Report and forwarded to the appropriate parties

August 14 2009 38

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 39: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM essential personnel will be expected to continue to work until relieved FM will make arrangements for feeding and housing of essential staff remaining on duty FM staffing shortages will be monitored communicated and managed FM will assess the impact of events on contractor availability FM will assess the impact of events on supply and material availability FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will adjust shuttle operations flexibility contingency plans in response to campus needs to include cancellation of shuttle operations when indicated

FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to operate facilities while closed and to prepare for reopening

Information Technology OIT should have a highly elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

OIT will continue to monitor Information Technology infrastructure out of the NOC at 4200 Wisconsin Ave

OIT Essential Personnel will be expected to continue to work Campus-resident personnel classified as essential will be assigned to 4620 Wisconsin and 4200 Wisconsin

OIT Leadership will establish internal broadcast OIT communications through the Technology website

Staffing shortages will be monitored and managed Assess the impact of events on external service provider and partner availability

Housing Programs Housing staff should activate plans and procedures for the management of temporary housing with campus partners (Facilities Management Public Safety Aramark Housekeeping Information Technology etc)

Housing staff should activate plans and procedures for the management of short-term housing facilities for emergency responders with campus partners

Residence halls not utilized for temporary housing should be fully closed including administrative offices located within residence halls

August 14 2009 39

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 40: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Housing staff (professional and paraprofessional) should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Executive Director of Housing amp Dining Programs

Prior to shutting down the office Housing staff should update their websites voicemail and out of office auto-responses with closing status information and describe how it will impact services

Campus Life Dining services should continue to operate on a modified schedule A statement should be posted on the Campus Life website for students participating in Alternative Break programs describing how they can obtain information and how to protect themselves against possible contamination

UCM Assists Institution Wide Communication Efforts UCM Cabinet and UCM ERT member should increase level of communication to daily basis (at the minimum) with ERT Team Leader and members of the ERT

o UCM ERT Member to receive updates of number of community affected (sick quarantined etc) communicate to UCM team for communication prep

o University will not confirm deaths Confirmation of death is by local authorities DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Continue to keep Campus Community informed of updates as needed by Send mass email Send RAVE Text alert Leave Telecommunication voicemail Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

Homepage remains at Level 2 EmergencyOngoing emergency [Black bar] o Unless load to Web servers is too stressed consult with IT Operations o If Web server stress load is too much implement Level3 EmergencyCatastrophic [Swipe of regular HP Black Box wlimited emergency links] Continue communication updates to AU Web siteAU HP Engage CPLs for updates to SchoolUnitDepartment sites

Respond to incoming media inquires and be prepared for media to be on campus o Follow steps from Level Three for preparation of Press Briefing Room and Press Briefing events

o Make arrangements with Public Safety to have Patrol Officers identify potential media on-site without permission If Patrol Officer identifies media Public Safety should call UC Sr Dir

August 14 2009 40

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 41: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Continue to save print record and capture all materials developed during crisis for archival purposes

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

lsquoAt the readyrsquo staff should prepare office for long-term closure update voicemail email out-of-office tool describing how closure will impact services suspend newspaper delivery and other regular deliveries

Essential staff should determine if communication operations can continue from off-site locationindividual homes or should remain at Communications Central until on-site working group station can be fully closed

UCM Division HR liaison (Asst Dir of Photos amp Admin Asst to Ex Dir-backup) update division-wide contact and emergency information including next of kin

UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management if the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure

Administrative Services (Human Resources Facilities Finance) Facilities Management essential staff should maintain services to essential buildings The Department of Public Safety and Facilities Management should close and secure non-essential buildings

ARAMARK should disinfect frequently touched surfaces floors and other horizontal surfaces The Director of the Student Health Center should provide Facilities Management with any specific cleaning protocols

Risk Management should ensure all blood and bodily fluid spills are disposed of according to the blood borne pathogen procedures

Financial transactions should be limited to essential transactions only

Athletics and Recreation Athletics amp Recreation should postpone andor cancel all varsity athletic practices and competitions (home and away-from home competitions)

Athletics amp Recreation should transport student-athletes from away-from-home competition sites back to campus so these student-athletes may gather personal belongings and depart campus in manner consistent with the institutionrsquos Level Four evacuation procedures

Athletics amp Recreation should postpone andor cancel all contracted facility rental events Athletics amp Recreation should work with Facilities Management department to review and potentially augment current cleaning protocols

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about Level Four impact on postponementcancellation of varsity athletic competitions

August 14 2009 41

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 42: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Athletics amp Recreation should communicate publicly that varsity athletic competitions (home and away-from-home) are to be postponedcancelled until further notice Communication alternatives should include radio television and internet media outlets web site postings emails text messages social networking websites etc

Athletics amp Recreation staff should be kept informed about the status of the pandemic and the status of university operations via a daily e-mail briefing (at a minimum) from the Director of Athletics amp Recreation

Prior to shutting down the office Athletics amp Recreation staff should update the athletic website voicemails and out of office auto-responses with closing status information and describe how it will impact activities amp services

August 14 2009 42

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 43: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Recovery Level

Pandemic is declared over and university operations can resume The President should consider activating this level of the plan based on information gathered by the ERT and various district and federal agencies

Institution Wide Based on information the Cabinet has received an announcement should be made advising a partial incremental or total return to normal operations

Information should be communicated via the information line e-mail websites and outside media

Department Specific All staff should be informed that they can return to work Once campus operations have been restored to normal the Cabinet Emergency Response Team and department heads should attend a debriefing session to review the response recovery and recommended changes to the plan

Academic Affairs University administration should announce that the campus has been re-opened Depending on situation in the US and at AU sites abroad study abroad programs should be evaluated and resumed on a case by case basis (Continue to monitor the situation worldwide)

All academic units and International Student and Scholar Services should get in touch with international students whose admission had been deferred

Health and Safety Develop timeline for return based on

o infected areas being sterilized o trash and medical waste being removed

Determine level of staffing that will be returning to work Debrief policies procedures plans etc Debrief faculty staff students via the agreed upon communication method

Public Safety Public Safety will remain at Level one until Campus resumes normal operations Public Safety will participate in the Emergency Response Team conferences and start Manager level briefings to communicate more information to rank and file

Updates on DOH SNS MPD external operations will be provided as necessary to ERT and Cabinet members

August 14 2009 43

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 44: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Staffing shortages will be monitored and managed with Human Resources

Facilities Management FM should have an elevated state of awareness and readiness for short staffing and changing requirements

FM will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable facilities transportation and utility support

FM staffing shortages will be monitored communicated and managed FM will work with Housing and Dining Programs Auxiliary Services and OIT to determine situation specific support needed

FM will schedule restoration of shuttle schedules in response to campus needs FM will monitor the compliance data base to assure compliance issues are addressed FM will assemble task and schedule the appropriate crews to prepare for the re-opening of campus facilities

Information Technology OIT should have an elevated state of awareness and readiness for communications support

OIT will participate in the Emergency Response Team and best delegate and execute to facilitate prompt accurate and reliable communications

Staffing shortages will be monitored and managed

Housing Programs Housing staff should implement cleaning protocols and inspections for residence halls with Facilities Management and Aramark prior to student return Housing staff should work with Aramark to retrieve used linens and supplies for cleaning andor sterilization

Housing staff should re-open complex residence hall desks (Anderson McDowell and Tenley) prior to student return to campus (requesting paraprofessional staff to return to campus prior to the official re-opening)

Housing staff should support the relocation of students in Leonard Nebraska and Federal halls to their original residence hall room prior to allowing students to return from home

Housing staff should communicate instructions and timelines for resident student return to campus via a staggered move-in schedule in coordination with Public Safety

Housing staff should require all resident students to check-in again with a new registration card and re-issue keys to students once official check-in procedure has been completed

Housing staff should retrieve supplies utilized during emergency for central storage and accounting

Housing staff (professional and paraprofessional) should be debriefed on university talking points actions taken and next steps

August 14 2009 44

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 45: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Housing staff should evaluate and report potential loss of revenue from closing of the residence halls

Summer housing staff will follow-up with summer interns and conference groups to adjust contracts and payments as appropriate

UCM Assists Institution Wide Communication Efforts Based on information from Cabinet and ERT President activates recovery level DraftWrite ALL communications pieces on behalf of campus administrators related to pandemic preparedness UCM takes lead in distribution of communication messages to the community

Announce classes will resume and the plan for return to normal operations o EditFinalize university statementannouncing universityrsquos operational plan

Send mass email Send RAVE Text alert Send to all Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

Send to AU Abroad office for communicating to study abroad students Send to OCL for Alt Break student trips

o Utilize the Emergency School Closing List contact local media outlets with new information

o AU Homepage changed to back to Level 2 EmergencyOngoing emergency [Black bar] if it had been at Level3 EmergencyCatastrophic School Re-opening announcement added to Lead Story Content Block Update information on Pandemic Flu Resources Web site

Prepare talking points and communication about long-term recovery efforts for Front Desk Staffs SchoolUnit Communication LiaisonsERTCabinet

o Plan for media inquires about economic lossimpact o Plan for inquiries from studentsparents about tuition refunds etc

Develop a plan to save all materials developed during crisis for archival purposes Make plans to debrief about lessons learned from incident

UCM Division Specific UCM Ex Dir and UC Sr Dir should provide direction and tasks to essential staff and inform lsquoat the readyrsquo staff of potential next steps

All UCM staff should prepare to return and open campus offices UCM Division HR liaison should be prepared to notify the Director of HR andor Risk Management on behalf of the division (Publications Marketing Communications Ex Dir Office) of any HR issues during university closure and reopening

August 14 2009 45

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 46: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Administrative Services (Human Resources Facilities Finance) The Office of Finance and Treasurer should assess the financial impact the pandemic has had on the university The university should seek assistance from federal funding if it is made available

Athletics and Recreation Athletics amp Recreation staff should implement cleaning protocols and inspections for communal areas (locker rooms fitness center athletic facilities etc) with University Facilities Management and Aramark Housekeeping prior to student amp student-athlete return

Athletics amp Recreation should notify the Patriot League Office and athletic administrators and coaches from upcoming visiting opponent institutions to provide information about timelines related to resumption of varsity athletic competition

Athletics amp Recreation staff should communicate timelines for resumption of varsity team practices amp competitions intramural activities recreation activities and club sport practices amp competitions to campus and general public via a staggered notification process Internal communications should be done via email external communications should be done via email website televisionradiointernet media outlets social networking websites etc

Athletics amp Recreation staff (full-time and part-time) should be debriefed on university talking points actions taken and next steps

Athletics amp Recreation should communicate timelines for resumption of contracted facility rentals to rental party contact(s) and any vendors associated with event

Athletics amp Recreation staff should evaluate and report loss of revenue from postponementcancellation of home and away-from-home competitions cancellation of contracted events (ie facility rental agreements) or any other revenue generating activities affected by campus-wide cancellation of campus activities and events

August 14 2009 46

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 47: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Appendix I

Emergency Planning - Pandemic Incident 500 Mile Radius - Washington DC

August 14 2009 47

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 48: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Appendix II

CollegeSchoolUnit Pandemic Continuity Procedures

Guidelines for developing a Pandemic Continuity Procedures are outlined below

I Planning and Coordination The assumptions listed at the beginning of this plan should be used when developing your individual plan

Your individual pandemic preparedness plans should go into affect once the President activates the University Pandemic Preparedness plan

II Supplies and Inventory Each collegeschoolunit should complete an inventory of all supplies and equipment identified as essential to your ongoing business functions and establish a process to maintain an adequate inventory

Shortages of supplies may occur during a pandemic due to an increase in demand transportation system disruption or inability of suppliers to meet the demand due to their own staffing shortages The university will take reasonable steps to ensure that key suppliers are prepared to supply us with regular shipments in the event of a disruption

III Identifying Alternative Methods to Deliver Classes and Services Each collegeschoolunit should consider what methods can be used to sustain essential services and classes

Alternatives should be identified that will assist in maintaining the university infrastructure services care of research projects and continuation of classes

Alternative methods include but are not limited to a) Create redundancy in your list of essential personnel b) Keep a small stockpile of essential supplies and consider how you will manage if they are not available

c) Identify work functions that must be done in the office and those that can be done remotely Create work plans for those that can be done remotely

d) Work with colleagues to develop back up systems in the event of failures

IV FacultyStaffStudent Travel During a pandemic outbreak a delicate balance should be achieved when limiting travel or imposing other travel restrictions

Keep in mind that highly impacted countries may be forced to close their borders In addition countries may impose quarantine periods and medical screening for incoming passengers

August 14 2009 48

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 49: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Collegesschoolsunits should develop methods to quickly contact AU community members who are abroad

Collegesschoolsunits should define ldquoessential travelrdquo and outline a procedure and identify who can approve or cancel travel during a pandemic event

August 14 2009 49

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 50: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

Social Distancing Guidelines for Communication Regarding a Communicable Disease Outbreak

American University Pandemic Preparedness Guidelines

Appendix III

In the event of an influenza pandemic or other communicable disease situation American University may implement these social distancing guidelines to minimize the spread of the influenza and other communicable diseases among members of the campus community

During the day

1 Avoid meeting people face-to-face Encourage use of the telephone video conferencing and the Internet to conduct business as much as possible even when participants are in the same building

2 If a face-to-face meeting is unavoidable minimize the meeting time choose a large meeting room and sit at least one yard from each other if possible avoid person-to-person contact such as shaking hands

3 Avoid any unnecessary travel and cancel or postpone nonessential meetings gatherings workshops and training sessions

4 Do not congregate in work rooms pantries copier rooms or other areas where people socialize

5 Bring lunch and eat at your desk or away from others (avoid lunch rooms and crowded restaurants)

6 Encourage members and others to request information and orders via phone and e-mail in order to minimize person-to-person contact Have the orders materials and information ready for fast pick-up or delivery

Outside activities

Employees might be encouraged to the extent possible to

1 Avoid public transportation (walk cycle drive a car) or go early or late to avoid rush-hour crowding on public transportation

2 Avoid recreational or other leisure classes meetings activities etc where employees might come into contact with contagious people

Telecommuting

August 14 2009 50

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51

Page 51: Pandemic Preparedness Guidelines - American · PDF fileAmerican University Pandemic Preparedness Guidelines ... school, and unit should ... their own personal emergency preparedness

American University Pandemic Preparedness Guidelines

Managers will determine which if any employees may work from home and encourage all employees who are able to telecommute to do so

Conferences seminars and educational events

Managers will determine if and when to cancel or postpone university events

August 14 2009 51