panasonic ka_tx_824 phone sys

7/31/2019 Panasonic KA_TX_824 Phone Sys

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Model No. KX-TA824

Thank you for purchasing a Panasonic Advanced Hybrid System.

Please read this manual carefully before using this product and save this manual for future use.

Advanced Hybrid System

Operating Manual


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Operating Manual 3

In this manual,

Proprietary Telephone is abbreviated as "PT"*1.

Single Line Telephone is abbreviated as "SLT".

Proprietary Telephone with a Display is abbreviated as "Display PT".

The following icons are used as hints and conditions throughout this manual.

1.1.1 Before Operating a Telephone 1.3.34 Direct Inward System Access (DISA)

For more details, consult your dealer.

*1 In this manual, "proprietary telephone" ("PT") means an analog proprietary telephone (APT).

This PBX supports the connection of Panasonic

proprietary telephones (PTs), Direct Station

Selection (DSS) Consoles, and single line

devices such as single line telephones (SLTs),

fax machines, wireless SLTs, and dataterminals.

Advanced Hybrid System

A caller can be directed to the desired party

simply by pressing a single-digit number as

directed by the 3-level DISA outgoing

messages (OGMs).

3-level Automated Attendant

FirstDISAOGM

Dial 0 (Operator)

Dial 1

Dial 2

Dial 3

Dial 0

Dial 1

3-levelDISA

OGM 1

Dial 2

Dial 0(Mike)

Dial 1(John)

3-levelDISA

OGM 3

3-levelDISA

OGM 22

3-levelDISA

OGM 24

3-levelDISA

OGM 23-levelDISA

OGM 23

Dial 2(Tony)

This PBX supports wireless proprietary

telephones (PTs). These phones provide system

features that make them superior to standard

cordless telephones.

Wireless Proprietary Telephones

ConditionsHints

!!!!


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4 Operating Manual

Important Information

WARNING

THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE

PERSONNEL. IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE

POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.

UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMALSMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE ORELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT ANAUTHORIZED PANASONIC FACTORY SERVICENTER.

WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOMCONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THEUNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST,AND THEN RECONNECT THE TELECOM CONNECTION.

THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR SAFETYREASONS THIS PLUG MUST ONLY BE CONNECTED TO A GROUNDING CONTACTSOCKET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLEREGULATIONS.

TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THISPRODUCT TO RAIN OR MOISTURE.

THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE.ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND ISEASILY ACCESSIBLE.

TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANYEXTERNAL CONNECTORS OF THE UNIT.


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Operating Manual 5

When using your telephone equipment, basic safety precautions should always be followed to reduce the

risk of fire, electric shock and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.3. Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.

Clean with a damp cloth.

4. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundrytub, in a wet basement, or near a swimming pool.

5. Do not place the product on an unstable surface, as a fall may cause serious internal damage.

6. Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protectit from overheating, these openings must not be blocked or covered. The openings should never be

blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The productshould never be placed near or over a radiator or other heat source. This product should not be placedin a sealed environment unless proper ventilation is provided.

7. The product should only be connected to the type of electrical power supply specified on the productlabel. If you are not sure of the type of power supply to your home, consult your dealer or local powercompany.

8. For safety purposes this unit is equipped with a grounded plug. If you do not have a grounded outlet,please have one installed. Do not bypass this safety feature by tampering with the plug.

9. Do not allow anything to rest on the power cord. Do not locate this product where the power cord maybe stepped on or tripped on.

10. To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.

11. Do not insert objects of any kind into this product through its slots and openings, as they may touchdangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill

liquid of any kind on or in the product.

12. To reduce the risk of electric shock, do not disassemble this product. Only qualified personnel shouldservice this product. Opening or removing covers may expose you to dangerous voltages or other risks.Incorrect reassembly can cause electric shock.

13. Unplug this product from the wall outlet and have it serviced by qualified service personnel in thefollowing cases:

a) When the power supply cord or plug is damaged or frayed.

b) If liquid has been spilled into the product.

c) If the product has been exposed to rain or water.

d) If the product does not operate according to the operating instructions. Adjust only the controls thatare explained in the operating instructions. Improper adjustment of other controls may result indamage and may require service by a qualified technician to restore the product to normal

operation.e) If the product has been dropped or the cabinet has been damaged.

f) If product performance deteriorates.

14. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock fromlightning.

15. Do not use a telephone in the vicinity of a gas leak to report the leak.

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS


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6 Operating Manual

Attention

Keep the unit away from heating appliances and devices that generate electrical noise such as

fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance ofthe PBX.

This unit should be kept free of dust, moisture, high temperature (more than 40 C [104 F]), andvibration, and should not be exposed to direct sunlight.

If you are having problems making calls to outside destinations, follow this procedure to test the outside

(CO) lines:

1. Disconnect the PBX from all outside (CO) lines.

2. Connect known working single line telephones (SLTs) to those outside (CO) lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the outside (CO) line that the SLTis connected to. Contact your telephone company.If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the

outside (CO) lines until it has been serviced by an authorized Panasonic Factory Servicenter.

Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents suchas benzene or thinner.

When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

When you ship the product

Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach apostage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product tothe Executive or Regional Sales offices. They are NOT equipped to make repairs.

Product Service

Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your

certified Panasonic dealer for detailed instructions.


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Operating Manual 7

For Future Reference

Please print, record, and retain the following information for future reference.

Note

The serial number of this product can be found on the label affixed to the unit. You should record themodel number and the serial number of this unit as a permanent record of your purchase to aid in

identification in the event of theft.

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TEL. NO.


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8 Operating Manual

F.C.C. REQUIREMENTS AND RELEVANTINFORMATION

1. Notification to the Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. Onthe side of this equipment is a label that contains, among other information, a product identifier in theformat US: ACJMF04BKX-TA824. If requested, this number must be provided to the telephonecompany.

Installation must be performed by a qualified professional installer. If required, provide the telephone

company with the following technical information:

Telephone numbers to which the system will be connected

Make: Panasonic

Model: KX-TA824

Certification No.: found on the side of the unit

Ringer Equivalence No.: 0.4B

Facility Interface Code: 02LS2 Service Order Code: 9.0F

Required Network Interface Jack: RJ11

2. Ringer Equivalence Number (REN)

The REN is used to determine the number of devices that may be connected to a telephone line.Excessive RENs on a telephone line may result in the devices not ringing in response to an incomingcall. In most, but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the

number of devices that may be connected to a line, as determined by the total RENs, contact the localtelephone company. The REN for this product is part of the product identifier that has the format US:

ACJMF04BKX-TA824. The digits represented by 04 are the REN without a decimal point (e.g., 04 is aREN of 0.4). For earlier products, the REN is separately shown on the label.

3. Incidence of Harm to the Telephone Lines

If this equipment causes harm to the telephone network, the telephone company will notify you inadvance that temporary discontinuance of service may be required. But if advance notice isn't practical,

the telephone company will notify the customer as soon as possible. Also, you will be advised of yourright to file a complaint with the FCC if you believe it is necessary.

4. Changes in Telephone Company Communications Facilities, Equipment, Operations andProcedures

The telephone company may make changes in its facilities, equipment, operations or procedures thatcould affect the operation of the equipment. If this happens the telephone company will provide

advance notice in order for you to make necessary modifications to maintain uninterrupted service.

5. Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please see the attached

warranty, which includes the Servicenter Directory. If the equipment is causing harm to the telephonenetwork, the telephone company may request that you disconnect the equipment until the problem isresolved.

6. Connection to Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission,public service commission or corporation commission for information.


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Operating Manual 9

7. Combined Use with Alarm Equipment

If your home has specially wired alarm equipment connected to the telephone line, ensure the

installation of this equipment does not disable your alarm equipment. If you have questions about whatwill disable alarm equipment, consult your telephone company or a qualified installer.

Note

This equipment has been tested and found to comply with the limits for a Class B digital device,pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses, and canradiate radio frequency energy and, if not installed and used in accordance with the instructions, may

cause harmful interference to radio communications. However, there is no guarantee that interferencewill not occur in a particular installation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver isconnected.

Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance couldvoid the user's authority to operate this device.

When programming emergency numbers and/or making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.

WARNING

The software contained in the TRS feature to allow user access to the network must be

upgraded to recognize newly established network area codes and exchange codes asthey are placed into service. Failure to upgrade the premises PBXs or peripheralequipment to recognize the new codes as they are established will restrict thecustomer and the customer's employees from gaining access to the network and tothese codes.KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.


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10 Operating Manual

Table of Contents

1 Operation............................................................................................... 131.1 Before Operating a Telephone .......................................................................................14

1.1.1 Before Operating a Telephone ..........................................................................................14

1.2 Basic Operations.............................................................................................................221.2.1 Making Calls......................................................................................................................221.2.2 Receiving Calls .................................................................................................................241.3 Telephone Features ........................................................................................................251.3.1 Absent Message ..............................................................................................................251.3.2 Account Code Entry..........................................................................................................261.3.3 Alternate CallingRing/Voice...........................................................................................281.3.4 Answering, Direct Outside (CO) Line ................................................................................281.3.5 Automatic Callback Busy (Camp-on) ................................................................................291.3.6 Background Music (BGM) ................................................................................................301.3.7 Built-in Voice Message (BV)..............................................................................................311.3.8 Busy Station Signaling (BSS)............................................................................................41

1.3.9 Call Forwarding (FWD)SUMMARY................................................................................411.3.10 Call Forwarding (FWD)All Calls.....................................................................................431.3.11 Call Forwarding (FWD)Busy/No Answer .......................................................................431.3.12 Call Forwarding (FWD)Follow Me..................................................................................441.3.13 Call Forwarding (FWD)To Outside (CO) Line ................................................................451.3.14 Call Forwarding (FWD)CANCEL ...................................................................................461.3.15 Call Hold ...........................................................................................................................461.3.16 Call Hold, Exclusive ..........................................................................................................481.3.17 Call Hold Retrieve .............................................................................................................491.3.18 Call Log, Incoming ............................................................................................................501.3.19 Call Log Display Lock, Incoming in the Personal Area......................................................561.3.20 Call Park............................................................................................................................561.3.21 Call Pickup, Directed.........................................................................................................581.3.22 Call Pickup, Group ............................................................................................................581.3.23 Call Pickup Deny...............................................................................................................591.3.24 Call Retrieving from a TAM (Telephone Answering Machine) ...........................................601.3.25 Call Splitting ......................................................................................................................601.3.26 Call TransferTo Extension..............................................................................................621.3.27 Call TransferTo Outside (CO) Line.................................................................................631.3.28 Call Waiting.......................................................................................................................651.3.29 Call Waiting Caller ID ........................................................................................................671.3.30 Call Waiting from the Telephone Company .......................................................................691.3.31 Conference........................................................................................................................70

1.3.32 Conference, Unattended ...................................................................................................721.3.33 Data Line Security.............................................................................................................731.3.34 Direct Inward System Access (DISA)................................................................................741.3.35 Do Not Disturb (DND) .......................................................................................................781.3.36 Do Not Disturb (DND) Override.........................................................................................791.3.37 Door Open ........................................................................................................................801.3.38 Doorphone Call .................................................................................................................811.3.39 Emergency Call.................................................................................................................821.3.40 Executive Busy OverrideExtension................................................................................83


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Operating Manual 11

1.3.41 Executive Busy OverrideOutside (CO) Line .................................................................. 851.3.42 Executive Busy Override Deny ......................................................................................... 861.3.43 Extension Feature Clear ................................................................................................... 871.3.44 Extension Lock..................................................................................................................871.3.45 External Feature Access (EFA)......................................................................................... 891.3.46 Flash/Recall ......................................................................................................................89

1.3.47 Hands-free Answerback....................................................................................................901.3.48 Hands-free Operation .......................................................................................................911.3.49 Headset Operation............................................................................................................ 921.3.50 Hot Line ............................................................................................................................ 931.3.51 Intercom Call.....................................................................................................................941.3.52 Line Access, Outside (CO) LineSUMMARY..................................................................951.3.53 Line Access, Automatic..................................................................................................... 961.3.54 Line Access, Outside (CO) Line Group............................................................................. 971.3.55 Line Access, S-CO Line.................................................................................................... 981.3.56 Live Call Screening (LCS) (Voice Mail APT Integration only) ........................................... 991.3.57 Local Carrier-based Voice Mail Service.......................................................................... 1021.3.58 Lockout ........................................................................................................................... 103

1.3.59 Log-in/Log-out.................................................................................................................1041.3.60 Message Waiting ............................................................................................................1051.3.61 Message Waiting for Another Extension.........................................................................1081.3.62 Message Waiting for Another Extension Lock ................................................................ 1091.3.63 Microphone Mute ............................................................................................................1101.3.64 One-touch Dialing ...........................................................................................................1101.3.65 Operator Call................................................................................................................... 1111.3.66 PagingSUMMARY .......................................................................................................1121.3.67 PagingAll Extensions...................................................................................................1131.3.68 PagingAll Extensions & External .................................................................................1131.3.69 PagingExternal ............................................................................................................1141.3.70 PagingGroup ............................................................................................................... 114

1.3.71 Paging and Transfer........................................................................................................1151.3.72 Paging Answer................................................................................................................ 1161.3.73 Paging Deny ................................................................................................................... 1161.3.74 Paralleled Telephone....................................................................................................... 1171.3.75 Personal Speed Dialing .................................................................................................. 1171.3.76 Power Failure Transfer .................................................................................................... 1191.3.77 Pulse to Tone Conversion...............................................................................................1191.3.78 Redial, Last Number .......................................................................................................1201.3.79 Redial, Saved Number.................................................................................................... 1201.3.80 Room Monitor ................................................................................................................. 1211.3.81 Secret Dialing ................................................................................................................. 1231.3.82 System Speed Dialing .................................................................................................... 1241.3.83 Time Service................................................................................................................... 1251.3.84 Timed Reminder ............................................................................................................. 1261.3.85 Toll Restriction (TRS)...................................................................................................... 1281.3.86 Toll Restriction (TRS) Override by Account Code...........................................................1281.3.87 Two-way Recording in the VPS (Voice Mail APT Integration only)..................................1281.3.88 Voice Mail Integration...................................................................................................... 1291.3.89 Voice Mail Transfer (Voice Mail APT Integration only)..................................................... 1321.3.90 Walking COS .................................................................................................................. 133


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12 Operating Manual

2 Operator/Manager Operation............................................................. 1352.1 Operator/Manager Service Features ...........................................................................136

2.1.1 Call Log, Incoming in the Common AreaCLEAR ALL .................................................1362.1.2 Call Log Display Lock, Incoming in the Common Area ...................................................1362.1.3 Common BV Outgoing Messages...................................................................................1372.1.4 Manager Programming (Manager only) ..........................................................................139

2.1.5 Outgoing Message (OGM) for DISA ...............................................................................1402.1.6 Remote Extension Lock ..................................................................................................1432.1.7 System Feature Assignment...........................................................................................1452.1.8 The 301st Call Log, Incoming in the Common Area Treatment ......................................1462.1.9 Time Service...................................................................................................................1472.1.10 Timed Reminder, Remote (Wake-up Call) ......................................................................149

3 Customizing Your Phone & PBX ....................................................... 1533.1 Personal Programming.................................................................................................154

3.1.1 Programming Information................................................................................................1543.1.2 Personal Feature Assignment.........................................................................................1543.1.3 Flexible Button Assignment.............................................................................................157

3.2 System Programming (Manager Programming) ........................................................1613.2.1 Programming Information................................................................................................1613.2.2 System Programming (Manager Programming) .............................................................163

4 Appendix .............................................................................................1674.1 Troubleshooting ............................................................................................................168

4.1.1 Troubleshooting...............................................................................................................1684.2 Feature Number Table ..................................................................................................171

4.2.1 Feature Number Table.....................................................................................................1714.3 Tone List ........................................................................................................................177

4.3.1 Tone List..........................................................................................................................177

Index ..........................................................................................................183


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Operating Manual 13

Section 1

Operation

This chapter shows you step by step how to use each feature.

Read this chapter to become familiar with the many usefulfeatures of this PBX.


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1.1 Before Operating a Telephone

14 Operating Manual


1.1.1 Before Operating a Telephone

What Kind of Telephone Can Be Used?You can use a single line device such as a single line telephone (SLT), fax machine, modem, or wireless

telephone, or a Panasonic proprietary telephone (PT) such as the KX-T7731. Some features may not beavailable, depending on the telephone you are using.

If you are using a Panasonic PT with special feature buttons, or a display (Display PT), or both, follow theprocedures that use feature buttons or the display, for easy operation.

If you are using an SLT, follow the procedures that use specified numbers to access features (featurenumbers).If you use a Direct Station Selection (DSS) Console, you can also use the buttons on the DSS Console to

perform operations, instead of the buttons on the connected PT.

Feature NumbersFeatures have been assigned feature numbers, which can be entered on your telephone to access thecorresponding feature. Some features are only accessible by entering the feature number. In addition, some

features require other additional parameters to be entered to activate the feature. Where necessary, theseare specified in the text.

ToneVarious tones are used during or after operations to provide you with information. For more details regarding

the types of tones and their meanings, refer to "4.3.1 Tone List" (Appendix).

DisplayIn this manual, you will see the phrase "the display ...". This refers to the display of a Panasonic PT. Whenyou use a Panasonic display PT, displayed messages or items help you to operate the telephone.

Your Extension Number

If you use a Panasonic display PT, you can confirm your own extension number by pressing the " " key 2

times (" ") while on-hook, or by accessing personal programming. For more details, refer to "3.1.2

Personal Feature AssignmentSelf-extension Number Confirmation".

If you use a Panasonic PT that doesnot have feature buttons, you may

change one of the unused flexiblebuttons to a feature button. Refer to

"3.1.3 Flexible Button Assignment".

If you use an SLT that does not have the " " or "#" keys,

it is not possible to access features that have " " or "#" in their feature numbers.


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Operating Manual 15

Using a Navigator Key/Volume Key (depending on the type of your PT)The Navigator Key can be used to control display contrast and volume, or to search for items using the

display. Pressing the Navigator Key in the desired direction will change the contrast, volume level or itemsdisplayed, as shown below. On PTs with a Volume Key, this key can be used to adjust the volume, as shown

below.

ExamplesThe displays and the illustrations shown throughout this manual as examples are of a telephone connected

to the KX-TA824.

RestrictionsFeatures that have been restricted through system programming will not be available at your extension.

Icon DescriptionsThe following icons are used frequently throughout this manual.

Navigator Key Volume Key

This feature cannot be used with anSLT.

Seize an outside (CO) line by doingone of the following:

Press a CO button.

Dial the automatic line accessnumber (9).

Dial the outside (CO) line groupaccess number (8) and outside

(CO) line group number.

See "Programming" for relatedprogramming, if necessary.

Go off-hook by doing any of thefollowing:

Lift the handset. Press the SP-PHONE button.

Press the MONITOR button. (To

start talking, lift the handset.)

Press the Call button on theDoorphone.

Up(Level increases)

Down(Level decreases)

RightLeft

Up(Level increases)

Down(Level decreases)

No SLToutside(CO) linegroup no.

OR

8

9OR

(CO)


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16 Operating Manual

When You Use a Panasonic Proprietary TelephoneIf you use a Panasonic PT or DSS Console, you will be able to use some of the useful feature buttonsdescribed below. These buttons simplify certain operations. The illustrations below may differ from the

actual buttons on your telephone.

Fixed Buttons

Go on-hook by doing any of thefollowing:

Hang up.

Press the SP-PHONE button.

Press the MONITOR button.

Press the Recall/hookswitch briefly.

Talk. Enter the required number.

Enter the account code.

You will hear a busy, confirmation,dial, or ringback tone.

B. Tone: Busy Tone

C. Tone: Confirmation Tone

D. Tone: Dial Tone

R. B. Tone: Ringback Tone

Dial an extension number.

Dial an outside telephone number. Dial an extension number or outsidetelephone number.

CO:

Used to access an outside (CO) line (oroutside (CO) line group) when making orreceiving a call. The button's

preprogrammed Outside (CO) LineAccess method determines which line isselected. Can also be customized as a

feature button.

SP-PHONE:

Used to select handset or hands-freeoperation.

AUTO DIAL/STORE:Used for System Speed Dialing/Saved

Number Redial, playing back personal/common BV outgoing messages (OGMs)

used by the Built-in Voice Message (BV)

feature, and storing program changes.

PAUSE:Used to insert a dialing pause in a stored

number.

desired no.

account code

extension no.

outsidephone no.

phone no.

(CO)

(CO)


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Operating Manual 17

Customized Buttons

Throughout this manual, when the name of a button is written in parentheses, such as "(G-CO)", this meansthat it is a flexible button that has been customized. To customize flexible buttons, refer to "3.1.3 Flexible

Button Assignment".

REDIAL:Used to redial the last number dialed.

MESSAGE:Used to leave a message waiting

indication, call back the party who left amessage waiting indication, or play back

voice messages. This button is providedwith an LED (Light Emitting Diode),

except for on KX-T7700 seriestelephones. With KX-T7700 seriestelephones, the Message/Ringer Lamp is

lit when a message waiting indication isleft at your extension.

INTERCOM:

Used to make or receive intercom calls.

MONITOR:

Used to select hands-free dialing andmonitor operation.

AUTO ANS (Auto Answer)/MUTE:Used to answer an intercom callautomatically in hands-free mode or to

mute the built-in microphone during aconversation.

TRANSFER:Used to transfer a call to another party.

HOLD:

Used to place a call on hold.

FLASH/RECALL:

Used to disconnect the current call andmake another call without hanging up, or

to send an EFA (External FeatureAccess) signal to the telephone company

or host PBX to access external features.

CONF (Conference):Used to establish a 3-party conference

call.

VOICE CALL:Used to answer an intercom call

automatically.

FWD/DND (Call Forwarding/Do Not

Disturb):Used to set the FWD or DND feature forthe extension.

PROGRAM:

Used to enter and exit programmingmode.

Navigator Key:Used to adjust the volume of the speaker,

handset and headset, and the displaycontrast, or to select desired items.

Programmable Feature (PF):Located in the right column of the CO

button array on certain telephones or onthe DSS Console. Used to access apreprogrammed feature. Mostly used as a

One-touch Dialing button.

Volume Key:

Used to adjust the volume of the speaker,handset and headset.

(PF)


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18 Operating Manual

Customized Button Function

Single-CO (S-CO) Used to access a specified outside (CO) line for making or receiving calls.

Group-CO (G-CO)

Used to access an idle outside (CO) line in a specified outside (CO) line group

for making calls. Incoming calls from outside (CO) lines in the assigned outside(CO) line group arrive at this button.

Other-CO (O-CO)

Used to access an idle outside (CO) line for making calls. Incoming calls from

the assigned outside (CO) lines, which are not assigned to S-CO or G-CObuttons, arrive at this button.

Direct Station Selection (DSS)Used to call an extension with a one-touch operation.

One-touch DialingUsed to call a preprogrammed party or access a feature with a one-touchoperation.

MessageUsed to leave a message waiting indication, call back the party who left themessage waiting indication, or play back voice messages.

Message for another extension Used to access voice messages stored for another extension.

FWD/DND (Call Forwarding/

Do Not Disturb)Used to set the FWD or DND feature for the extension.

SaveUsed to store a telephone number while in a conversation with an outsideparty or while hearing a busy tone, and then easily redial the number later.

Conference Used to establish a 3-party conference call.

Log-in/Log-out Used to switch between Log-in and Log-out status.

Extension Lock Used to remotely lock or unlock another extension.

Day Used to change the time service mode to day mode.

Night Used to change the time service mode to night mode.

Lunch Used to change the time service mode to lunch mode.

Caller ID IndicationCommon

Used to inform you of calls logged in the common area, store the information

of an incoming call during a conversation, and view caller information while on-hook and then call back a caller.

Caller ID IndicationPersonalUsed to inform you of calls logged in your personal area, store the informationof an incoming call during a conversation, and view caller information while on-hook and then call back a caller.

Caller ID SelectionCommon

Used to display and cycle through the information of an incoming call during aconversation, while receiving a call, or while viewing caller information, displaythe number of logged calls while on-hook, and inform you that the common

area call log is full.

Caller ID SelectionPersonal

Used to display and cycle through the information of an incoming call during aconversation, while receiving a call, or while viewing caller information, display

the number of logged calls while on-hook, and inform you that the personalarea call log is full.

2-way Record Used to record a conversation into your own mailbox.

2-way Transfer Used to record a conversation into the mailbox of a specified extension.


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Operating Manual 19

Live Call Screening (LCS)Used to listen while a caller is leaving a message in your voice mailbox and, ifdesired, intercept the call.

LCS CancelUsed to stop monitoring your own voice mailbox while a caller is leaving amessage, or stop the alert tone heard in Private mode while a caller is leaving

a message.Voice Mail (VM) Transfer Used to transfer a call to the mailbox of a specified extension.

Feature Manual References

1.1.59 Fixed Buttons

1.1.61 Flexible Buttons

Customized Button Function
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20 Operating Manual

How to Follow the StepsAn example system operation procedure is shown below.

If your telephone type is not included in the operation steps, for example, only "PT" ismarked and you are using an SLT, your telephone cannot execute that feature.

If your telephone can use several methods to execute one feature, you can select thepreferred method according to your needs.

Intercom Call

If you use a Panasonic display proprietary telephone (PT), you can confirm your ownextension number by pressing the " " key 2 times (" ") while on-hook, or by accessingpersonal programming. For more details, refer to "3.1.2 Personal Feature AssignmentSelf-extension Number Confirmation".

PT/SLT

Off-hook. Talk.Press DSS or dial

extension number.

OR

extension no.

(DSS)

Feature title

Operation stepsIcons and meaningsare explained in"Icon Descriptions".

Conditions

Hints

References: Related or required programming is noted.

You can call another extension.

Hands-free OperationYou can make an intercom call and have a conversation in hands-free mode using the SP-PHONE/INTERCOM button. Refer to "1.3.48 Hands-free Operation".

3.1.2 Personal Feature AssignmentSelf-extension Number Confirmation

1.3.51 Intercom Call

1.3.48 Hands-free Operation

Operating Manual References


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Operating Manual 21

Connection ExampleThis diagram shows devices that can be connected.

Door Opener/Doorbell/Door Chime

Doorphone

External Music Source

Pager/Amplifier&Speaker

Voice ProcessingSystem

Computer

SLT

PT

DSS ConsoleWireless SLT

Fax/Telephone Answering

Machine

Telephone Company

Wireless PT

Computer

ComputerPrinter


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1.2 Basic Operations

22 Operating Manual


1.2.1 Making Calls

Intercom Call Line Access, Outside (CO) Line

Intercom CallYou can call another extension.

Line Access, Outside (CO) LineYou can call an outside party using one of the following Outside (CO) Line Access methods:

Line Access, Automatic

Line Access, Outside (CO) Line Group

Line Access, S-CO Line

If you use a Panasonic display proprietary telephone (PT), you can confirm your own

extension number by pressing the " " key 2 times (" ") while on-hook, or by accessingpersonal programming. For more details, refer to "3.1.2 Personal Feature AssignmentSelf-extension Number Confirmation".

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SP-PHONE/INTERCOM button. Refer to "1.3.48 Hands-free Operation".




3.1.2 Personal Feature AssignmentSelf-extension Number Confirmation

PT/SLT

Off-hook. Talk.Press DSS or dialextension number.

OR

extension no.

(DSS)


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Operating Manual 23

Through personal programming, a proprietary telephone (PT) user can select the

preferred method (Idle Line/No Line/Prime Line) of seizing a line to be used each time theuser goes off-hook.


You can make an outside (CO) line call and have a conversation in hands-free mode using

the SP-PHONE button. Refer to "1.3.48 Hands-free Operation".

Programming Manual References

[PT Programming]

[405-407] Flexible Outward DialingDay/Night/Lunch

[PC Programming]

9.3.2 Incoming / Outgoing [3-2]Outgoing CallDay, Night, Lunch



1.3.52 Line Access, Outside (CO) LineSUMMARY 3.1.2 Personal Feature AssignmentLine PreferenceOutgoing

Select the seized line when going off-hook.

Off-hook.

PT/SLT

Press CO or dial outside(CO) line access number.

outsidephone no.

Dial outsidephone number.

outside (CO)

line access no.

OR

(CO)
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24 Operating Manual

1.2.2 Receiving Calls

Through personal programming, a proprietary telephone (PT) user can select the methodused to answer incoming calls from the 3 line preferences (No Line/Prime Line/Ringing

Line).


You can receive a call and have a conversation in hands-free mode using the SP-PHONEbutton. Refer to "1.3.48 Hands-free Operation".


[PT Programming]

[400] CO Line Connection

[408-410] Flexible RingingDay/Night/Lunch[PC Programming]

9.3.2 Incoming / Outgoing [3-2]Ringing for incoming CO callsDay, Night, Lunch

9.3.3 Detail [3-3]Connection


1.3.4 Answering, Direct Outside (CO) Line


3.1.2 Personal Feature AssignmentLine PreferenceIncoming

Select the method used to answer incoming calls.

Alternate ReceivingRing/Voice

Select the Calling method, either ring or the other party's voice.

Talk.Off-hook.

Select one of the following methods:

Lift the handset to receive the call on the preferred line.

(Default: Ringing line is selected.)

Press the SP-PHONE button.

Press the flashing CO or INTERCOM button directly.

PT/SLT

When your telephone rings, either the CO/INTERCOM button orthe Message/Ringer Lamp flashes.
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1.3 Telephone Features

Operating Manual 25


1.3.1 Absent Message

If you are unable to answer calls, you can select a brief message that will be shown on the displays ofPanasonic display proprietary telephone (PT) users when they call you. The message you select canexplain the reason for your absence, and is also shown on the display of your PT every time you go off-hook.

To set

To cancel

Message no. Message

1 Will Return Soon

2 Gone Home

3 At Ext %%% (Extension number)

4 Back at %%:%% (Hour:Minute) AM (or PM)

5 Out Until %%/%% (Month/Day)

6 In a Meeting

Enter required number.

2

3

4

5

6

1

Extension no.

Month (0112) / Day (0131)

PT/SLT

Off-hook. Enter 75.

7 5

On-hook.Enter #.

C.Tone

An SLT user can enter "0"instead of "#".

Hour (0112) : Minute (0059) AM (0) / PM (1)+

Off-hook. Enter 0.

0

On-hook.

PT/SLT

Enter 75.

7 5

Enter #.

C.Tone



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26 Operating Manual

To confirm

1.3.2 Account Code Entry

The manager may give personal account codes to extension users, and check their telephone usage for

accounting purposes. Alternatively, an account code can be specified for each customer, to log calldurations for billing purposes.

Enter the desired value in the "%" positions. You must enter the number of digits

represented by the number of "%" symbols.


1.1.1 Absent Message

Off-hook.

Display PT

Off-hook.

PT/SLT

Press CO or dial outside(CO) line access number.

account code

Enter account code(4 digits).

outsidephone no.

Dial outsidephone number.

D.Tone 3

outside (CO)line access no.

OR

D.Tone

(CO)

Press FWD/DNDor enter .

OR

A PT user can press the PAUSE buttoninstead of the FWD/DND button, and an SLT usercan enter "49" instead of " ".
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Operating Manual 27

You may not be able to make an outside (CO) line call without entering an account codedepending on your telephone's mode of account code entry. The mode is assigned to eachextension. For more details, refer to "1.1.2 Account Code Entry" in the Feature Manual.

A Panasonic proprietary telephone (PT) user can enter an account code during aconversation or within 30 seconds after the other party hangs up (while hearing a reorder

tone), by pressing the FWD/DND (Call Forwarding/Do Not Disturb) button, then entering

the account code. Account codes may use the digits "0 through 9". Non-numeric codes such as FLASH/

RECALL and PAUSE cannot be used.

You can clear the account code by pressing the " " key or FWD/DND button while

entering the account code, and then re-enter the account code.

If you hear a reorder tone after entering the account code, the account code entereddoes not exist. Enter the correct code.

For your convenience, you can store a code together with a phone number in thetelephone's memory (e.g., Speed Dialing).

Programming Manual References[PT Programming]

[310] Account Code

[601-603] TRS-COSDay/Night/Lunch

[605] Account Code Mode

[805] SMDR Account Code

[PC Programming]

9.1.6 Account Codes [1-5]

9.1.8 SMDR [1-7]Selection for PrintingAccount Code

9.2.1 Main [2-1]Account Code Mode

9.5.1 Class of Service (COS) [5-1]Day, Night, Lunch


1.1.2 Account Code Entry

1.1.112 Station Message Detail Recording (SMDR)

1.1.118 Toll Restriction (TRS) Override by Account Code


3.1.3 Flexible Button AssignmentCreate or edit an FWD/DND (Call Forwarding/Do Not Disturb).
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28 Operating Manual

1.3.3 Alternate CallingRing/Voice

To switch the calling method


Proprietary telephone (PT) users can choose whetherto be alerted to incoming calls by ringing or by thecaller's voice (Alternate ReceivingRing/Voice).

The calling extension can override this choice and use

the alternate method.

Ringing (Default): You can call the other partywith a ring tone. You will hear a ringback tone.

Voice-calling: You can talk to the other party

immediately after hearing a confirmation tone. Youwill not hear a ringback tone. You will not be able tohear the other party's voice until he or she answers

the call.

If the called party uses a single line telephone (SLT), Voice-calling is not available.

Rotary SLT users cannot use this feature.




3.1.2 Personal Feature AssignmentAlternate ReceivingRing/Voice

Select the alerting method, either ring or the other party's voice.

You can answer an incoming outside (CO) line call by pressing a CO button onyour proprietary telephone (PT). You do not have to lift the handset or press theSP-PHONE/MONITOR button.

RingRing Hello

OR

After dialing an extension number

Enter .

PT/SLT

Talk.

C.Tone orR.B.Tone

No SLT


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Operating Manual 29

1.3.5 Automatic Callback Busy (Camp-on)

If a dialed extension or a desired outside (CO) line is busy, you can set the Automatic Callback Busy feature.

Then, when the extension or outside (CO) line becomes idle, your telephone will ring automatically.When you answer the callback ring:

a dialed extension becomes idle.

a desired outside (CO) line that is in use by another extension becomes idle.

You cannot set Automatic Callback Busy for a busy party outside of the PBX.

When you answer the callback ring:

for an outside (CO) line call: the line is seized.

for an intercom call: the called extension starts ringing automatically.

To set for both an outside (CO) line call and an intercom call

You can choose which line to answer when multiple incoming outside (CO) line calls arriveat the same time by pressing the preferred CO button.





3.1.2 Personal Feature AssignmentLine PreferenceIncoming

Select the method used to answer incoming calls.

3.1.3 Flexible Button Assignment

Create or edit a Single-CO (S-CO) button, Group-CO (G-CO) button, or Other-CO (O-

CO) button.

PT

Press the CO flashing red rapidly.

(CO)

PT/SLTWhile hearing a busy tone

Enter 6.

6

On-hook.

C.Tone


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30 Operating Manual

To answer a callback ring set for a busy extension

To answer a callback ring set for a busy outside (CO) line

To cancel the callback ring (Automatic Callback Busy Cancel)

1.3.6 Background Music (BGM)

If you do not answer the callback ring within 10 seconds (4 rings), this feature will becanceled.


1.1.4 Automatic Callback Busy (Camp-on)

You can listen to background music (BGM) through your telephone speakerwhile on-hook. If your extension becomes busy (off-hook, making or receiving a

call etc.), the music will stop. When you go back on-hook, the music starts again.

Off-hook.

PT/SLT

Talk.

While hearing a callback ring

R.B.Tone

Off-hook.

PT/SLT

Talk.Dial outside phonenumber.

outsidephone no.

While hearing a callback ring

D.Tone

Off-hook.

PT/SLT

No SLT


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Operating Manual 31

To set/cancel

1.3.7 Built-in Voice Message (BV)

Recording, Playing, or Erasing Personal BV Outgoing Messages

Forwarding Your Calls to Built-in Voice Message

Leaving, Playing, or Erasing Voice Messages

Your PBX can be programmed not to play music when "1" is entered while on-hook.


[PT Programming]

[111] Music on Hold

[626] BGM Control for APT

[PC Programming]

9.1.2 Main [1-2]Music on Hold

9.2.1 Main [2-1]BGM Control for APT


1.1.7 Background Music (BGM)

PT

Enter 1.

1

While on-hook
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32 Operating Manual

If an optional voice message card is installed in the PBX, a caller can leave a voice message in one of thevoice message areas. There are 2 types of voice message area: personal message area and commonmessage area.

A personal message area is where callers can leave messages directly for you. When an incoming call (a

call direct to your extension, or a call using the Direct Inward System Access [DISA] Automated Attendant[AA] service) is forwarded to your personal message area, the caller will hear a personal Built-in Voice

Message (BV) outgoing message (OGM) and can leave a voice message. You can access your personalmessage area to play back or erase caller messages.

A common message area is where callers can leave messages for the company. When an outside (CO) linecall is automatically directed to the common message area, or when a DISA call is redirected to the commonmessage area via Intercept Routing, the caller will hear a common BV OGM and can leave a voice message.

Only the operator or manager can access the common message area to play back or erase callermessages.

If there are new voice messages in your personal message area or the common message area (ifaccessible), you will hear dial tone 4 when going off-hook. Additionally, if your telephone has a MESSAGE

button or Message/Ringer Lamp, the corresponding button or lamp turns on when a message has been left.

You can also perform the following operations:

You can record, play, or erase a personal BV OGM for your personal message area.

The operator or manager can record, play, or erase a common BV OGM for the common message

area. Refer to "2.1.3 Common BV Outgoing Messages".

You can set incoming calls to be forwarded to your personal message area, when you cannotanswer them.

Leavingones desk

Call

Using the Direct Message feature

FWD to PersonalMessage Area

Direct to extension

Using the DISAAA service

Direct to CommonMessage Area

Direct to DISA

Call

Outside party

Extension

Extension

Common BV OGM

Common Voice Message

DISA OGM

Personal BV OGM

Personal Voice Message

Operator/Manager

Personal BV OGM

Personal Voice Message

Others

FWD to PersonalMessage Area

Intercept timer expires

Wrong number is dialed


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Operating Manual 33

You can leave a voice message in the personal message area of another extension, even if the

extension has not been set to forward incoming calls to its personal message area, or even if nopersonal/common BV OGM has been recorded (Direct Message).

When a caller leaves a voice message using the Direct Message feature, the voice message isautomatically linked to the caller information (including the extension number and name [if stored])

in the Incoming Call Log.

You can access the personal/common message area from an outside telephone by using a

preprogrammed voice message access code. The code to enter differs depending on whether youare calling directly to an extension (that is forwarded to the extension's message area) or to the

common message area, or you are calling with DISA.

Call Log

When viewing caller information, you can see whether the caller left a voice message. For more details, referto "1.3.18 Call Log, Incoming".

Notes

If you set the Voice Mail Integration feature, the BV feature will not function.

When another extension user is recording or erasing a personal/common BV OGM, you cannotperform any operations using the BV feature. When another extension user or an outside caller is

performing operations other than those mentioned above, you may not be able to use the BV

feature. In this case, wait a few minutes and try again.

Recording, Playing, or Erasing Personal BV Outgoing Messages

To record

PT/SLT

On-hook.Record a message.Off-hook. Enter 723. Enter 1.

C.Tone

2 3 17

A PT user can play backthe message by pressing theAUTO DIAL/STORE buttoninstead of going on-hook.

Enter #.



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34 Operating Manual

To play back

To erase

The AUTO DIAL/STORE button light shows the current status as follows:

Off: You are recording a message, or a message has finished playing.

Red on: A message is playing.

You can stop playback by pressing the AUTO DIAL/STORE button.


2.1.3 Common BV Outgoing Messages

PT/SLT

On-hook.Off-hook. Confirmthe message.

Enter 723.

2 37C.Tone C.Tone

Enter 2.

2

Enter #.


PT/SLT

On-hook.Off-hook. Enter 723. Enter 0.

C.Tone

2 3 07

Enter #.



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Operating Manual 35

Forwarding Your Calls to Built-in Voice Message

To set/cancel

Setting this feature also cancels other types of Call Forwarding (FWD)/Do Not Disturb(DND).


[PC Programming]

9.2.2 Feature settings [2-2]FWD/DND


1.3.10 Call Forwarding (FWD)All Calls


Create or edit an FWD/DND (Call Forwarding/Do Not Disturb).

Off-hook.

PT/SLT

Press FWD/DNDor enter 71.

Enter 725.

17

OR 7 2 5

Enter required number.

1

0

2 Busy/No Answer

All Calls

Cancel

For "Cancel", go on-hookdirectly after entering "0#".

On-hook.

C.Tone

Enter #.

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36 Operating Manual

Leaving, Playing, or Erasing Voice Messages

To leave a voice message in a user's personal message area

To leave a voice message in the common message area

On-hook.Record amessage.

Off-hook.

PersonalBV OGM &C.Tone

Dial desired phonenumber to accesspersonal message area.

desiredphone no.

From an Outside Telephone/PT/SLT

Calls are forwarded to the personalmessage area if set to be forwarded.


Off-hook.

CommonBV OGM &C.Tone

Dial desiredphone number toaccess common

message area.

desiredphone no.

From an Outside Telephone

DISA calls are transferred to the commonmessage area when a wrong number is dialed,or when a specified intercept timer expires.


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Operating Manual 37

To leave a voice message using Direct Message

To view and play back a voice message in a voice message area

PT/SLT


Off-hook. Dial anotherextension number.

Enter 725. Enter 1.

2 5 17

C.Tone

anotherextension no.

Enter #.


Press MESSAGE.

When the Message/Ringer Lamp or MESSAGE button is lit(the Caller ID IndicationPersonal/Common button will be lit, if assigned)

Display PT

Off-hook. Listen to the message.Press MESSAGEuntil the desiredmessage is displayed.

To go to the next message

To erase the message*1

Enter 13 or 9 while confirming the message orwithin 5 s of playback ending.

To go back to the previous message

To play back the message from

the beginning

VoiceMessage

12

3

9

C.Tone

On-hook.


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38 Operating Manual

To play back all voice messages in a voice message area

To erase all voice messages in a voice message area

PT/SLT

Off-hook. Listen to the messages.Enter 725. Enter 2. Enter #.

2 5 27C.Tone

The messages are playedin the recorded order.



To go back to the previous message

To play back the message fromthe beginning

VoiceMessage

1

2

3

9Enter 13 or 9 while confirming the message orwithin 5 s of playback ending.

On-hook.


PT/SLT

On-hook.Off-hook.

2 57C.Tone

Enter 0.Enter 725. Enter #.

0



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Operating Manual 39

To play back and/or erase voice messages from an outside telephone

*1 To erase a voice message while listening to the message, enter "3". You will hear dialtone 3. Enter "3" again to erase the message. If you change your mind and decide not to

erase the message, dial another number ("1", "2", or "9") or go on-hook while hearing dialtone 3.

*2 For a directed call to an extension (forwarded to the extension's message area), that

extension's voice message access code must be entered. While hearing the common BV

OGM, the operator/manager's voice message access code must be entered. *3 When you are calling from an outside telephone, after hearing dial tone 3 for 5 seconds,

the next message is automatically played back. You can dial any function number ("1", "2","3", or "9") while confirming any message.

Callers cannot put a call on hold by pressing the TRANSFER or HOLD button while

recording a voice message.

If you enter a wrong voice message access code, when trying to play back voice

messages from an outside telephone, the call will be disconnected after 10 seconds.When playback is complete, or you have no voice messages recorded, the call will be

disconnected after 5 seconds.

When you erase voice messages, the caller's information is erased simultaneously.

The MESSAGE button light or Message/Ringer Lamp shows the current status of the voice

message area as follows:

Off: No voice messages, or old voice messages only

Red on: New voice messages

If your telephone has no MESSAGE button or Message/Ringer Lamp, you cannot tell bylooking whether there are new voice messages.

From an Outside Telephone

Off-hook. Enter voice message accesscode during DISA OGM orpersonal/common BV OGM.

Listen to the messages.



*3

To go back to the previousmessage

To play back the message fromthe beginning

C.ToneDISA OGM orPersonal/CommonBV OGM

Voice

Message

1

2

39

The messages are playedin the recorded order.

desiredphone no.

voice messageaccess code

Dial desired phonenumber to access DISAor personal/commonmessage area.

Enter 13 or 9 while confirming the message orwithin 5 s of playback ending.

*2


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40 Operating Manual

If a new voice message has been recorded, you will hear dial tone 4 when going off-hook.

Dial Tone 4

When the remaining recording time for the PBX is less than 5 minutes or when 125 voice

messages have been recorded, the display informs you that the voice message area is full,and you hear dial tone 5 when going off-hook. If the remaining recording time goes back

to being 5 minutes or more, for example, when messages are erased, the display returnsto the idle status display and you will hear another dial tone instead of dial tone 5 whengoing off-hook.

Dial Tone 5

A proprietary telephone (PT) user can listen to voice messages by entering the MessageWaiting Answer feature number, "784# (7840)".


[PT Programming]

[214] BV Recording Time

[215] Common/Personal BV OGM Recording Time

[414-416] CO Line ModeDay/Night/Lunch

[438-440] DISA IRNA to BVDay/Night/Lunch

[621] BV Resource

[622] BV for Extension

[625] BV Access Code through CO Line

[807] BV Total Recording Time

[808] BV Card Initialization

[963] Call Forwarding Selection

[999] System Data Clear

[PC Programming]

8.4 System Data Clear

8.6 BV Card Initialization

9.2.1 Main [2-1]FWD Selection

9.3.1 Line Mode [3-1]Mode of incoming CO callsDay, Night, Lunch

9.8 BV [8]



1 s

1 s
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Operating Manual 41

1.3.8 Busy Station Signaling (BSS)

If the extension that you want to call is busy, you can send a call waiting tone, to inform the extension user

that your call is waiting. When the extension user hears this tone, he or she can choose to put the currentparty on hold, and talk to you.

1.3.9 Call Forwarding (FWD)SUMMARY


1.3.18 Call Log, Incoming

1.3.34 Direct Inward System Access (DISA)


Create or edit a Message button, Caller ID IndicationPersonal button, or Caller IDIndicationCommon button.

If you hear a reorder tone after dialing an extension number, this feature is notavailable for the other party's phone. This feature is only available if the called extensionhas set Call Waiting. To set Call Waiting or to answer a waiting call, refer to "1.3.28 Call

Waiting".


1.1.9 Busy Station Signaling (BSS)


1.3.28 Call Waiting

PT/SLT

Enter 1.

While hearing a busy tone after dialing an extension number

1

Call

Outside party

Call

ExtensionExtension

FWD destination

FWD to


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42 Operating Manual

You can have your incoming calls forwarded to a specified destination.

The following methods are available:

All Calls:

All calls are forwarded to a specified extension regardless of the status of your extension.

Busy/No Answer (BSY/NA):

All calls are forwarded to a specified extension when you do not answer within a specified time period

or when your extension is busy.Follow Me (From):

If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set yourcalls to be forwarded from the destination extension.

To Outside (CO) Line:

All calls are forwarded to an outside party if your extension is permitted through system programming.

The call duration is limited.

The FWD/DND button light shows the current status as follows:Off: Neither feature is set.Red on: Do Not Disturb (DND) mode

Flashing red slowly: Call Forwarding (FWD) mode

If a proprietary telephone (PT) user sets the FWDBusy/No Answer feature, the FWD/

DND button light will keep flashing while on-hook. To stop the button from flashing, go off-hook and enter "716#".

A call can only be automatically forwarded one time.

In the example below, extension A's calls are being forwarded to extension B. If extensionB tries to set FWD to extension C, the extension B user hears a reorder tone and thesetting is denied. If extension B has already set FWD to extension C, and extension A tries

to set FWD to extension B, the setting is also denied.

You can confirm the current FWD destination by pressing the FWD/DND button while on-

hook.

You can set the voice mail extension number as the FWD destination to receive calls intoyour mailbox.

You can set the Built-in Voice Message (BV) feature number as the FWD destination toreceive calls into one of the voice message areas.

The destination of an extension's forwarded calls can call or transfer calls to the originalextension.

A

B C

A

B C

FWDAll Calls

Call ortransfer a call

Original FWD destination

Incomingcall

A B


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Operating Manual 43


You can forward all calls to another extension.

1.3.11 Call Forwarding (FWD)Busy/No AnswerYou can forward your calls to another extension when you do not answer within a specified time period orwhen your extension is busy.


[PC Programming]

9.2.2 Feature settings [2-2]FWD/DND





1.3.14 Call Forwarding (FWD)CANCEL

1.3.35 Do Not Disturb (DND)

1.3.88 Voice Mail Integration

3.1.3 Flexible Button AssignmentCreate or edit an FWD/DND (Call Forwarding/Do Not Disturb).



17

Off-hook. Press FWD/DNDor enter 71.

Enter 1. Dial destinationextension number.

On-hook.

PT/SLT

OR

C.Tone

Enter #.

destinationextension no.1

An SLT user can enter "0" instead of "#".
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[PT Programming]

[202] Call Forwarding Start Time[PC Programming]

9.1.7 Timers [1-6]Start TimeCall Forwarding


1.1.12 Call Forwarding (FWD)Busy/No Answer

1.3.12 Call Forwarding (FWD)Follow Me

You can set your calls to be forwarded from the destination extension. This is useful if you forget to set "Call

Forwarding (FWD)All Calls" before you leave your desk.

This feature can be canceled at your (original) extension or at another (destination)extension.

17


Enter 2. Dial destinationextension number.

On-hook.

PT/SLT

OR

C.Tone

Enter #.

destinationextension no.2


17


Enter 5. Dial yourextension number.

On-hook.

PT/SLT

OR

C.Tone

Enter #.

yourextension no.5


At another extension
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Operating Manual 45

1.3.13 Call Forwarding (FWD)To Outside (CO) Line

You can forward all calls to an outside party if your extension is permitted through system programming.


[PT Programming]

[205] CO-to-CO Line Call Duration

[414-416] CO Line ModeDay/Night/Lunch

[605] Account Code Mode

[607] Call Forwarding to CO Line

[PC Programming]

9.1.7 Timers [1-6]Call DurationCO-to-CO Duration Limit

9.2.1 Main [2-1]Account Code Mode, Call Forward to CO

9.3.1 Line Mode [3-1]Mode of incoming CO callsDay, Night, Lunch


1.1.14 Call Forwarding (FWD)To Outside (CO) Line


1.1.13 Call Forwarding (FWD)Follow Me

CO-to-CO Line Call DurationThe length of outside-to-outside (CO-to-CO) line calls may be limited through system

programming.Both the outside caller and the outside destination will hear a warning tone 15 seconds

before a specified time limit. When the timer expires, the call is disconnected.

An account code must be entered by pressing the " " key and entering the account

code after the outside (CO) line access number in Account CodeVerify-All/Forced mode.

17


Enter 3.

On-hook.

PT/SLT

OR

C.Tone

Enter #.

3

(Max. 32 digits)

Dial outside (CO) line access numberand then outside phone number.

outsidephone no.

outside (CO)line access no.
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1.3.14 Call Forwarding (FWD)CANCEL

You can cancel Call Forwarding (FWD) at your (original) extension or at another (destination) extension.

To cancel at your extension

To cancel at another extension ("FWDFollow Me" only)

1.3.15 Call Hold

You can place a call on hold.



17


Enter 0.

On-hook.

PT/SLT

OR

C.Tone

Enter #.

0


17


Enter 8. Dial yourextension number.

On-hook.

PT/SLT

OR

C.Tone

Enter #.

yourextension no.8



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Operating Manual 47

* You may have to enter the Call Hold feature number, "20", after pressing the Recall/hookswitch on your single line telephone (SLT), depending on the SLT Hold Mode of your

PBX. For more details, refer to "1.1.15 Call Hold" in the Feature Manual.

Hold Mode Change (proprietary telephone [PT] only)

Pressing the HOLD button again while a call is on hold switches the status from General

Call Hold mode to Exclusive Call Hold mode, or vice versa.

You cannot hold doorphone calls.

If a call is not retrieved within a specified time period, you will hear a ring tone. If you

are having a conversation with another party at that time, you will hear an alarm tone. Ifan outside (CO) line call is not retrieved within 30 minutes of being put on hold, it will be

automatically disconnected.

There are 2 types of Call Hold mode. The difference between them is whether otherpeople can retrieve the held call (Call Hold) or not (Call Hold, Exclusive).

An SLT user can hold either one intercom call or one outside (CO) line call at a time, whilea PT user can hold one intercom call and multiple outside (CO) line calls. To hold multiple

calls, use the Call Park feature.


[PT Programming]

[104] SLT Hold Mode

[111] Music on Hold

[200] Hold Recall Time

[PC Programming]


9.1.7 Timers [1-6]Recall TimeCall Hold

9.1.11 Detail [1-10]Single Line TelephoneHold Mode


1.1.15 Call Hold


1.3.17 Call Hold Retrieve

1.3.20 Call Park

On-hook.

During a conversation

PT/SLT

C.Tone

Press HOLD orRecall/hookswitch.

OR

If an SLT connected in parallel with a PT makesanother call after going on-hook, the call on hold istransferred to the called party.

*
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48 Operating Manual

1.3.16 Call Hold, Exclusive

You can prevent other extension users from retrieving your held call. Only theproprietary telephone (PT) user who held the call can retrieve it.

Hold Mode Change (PT only)Pressing the HOLD button again while a call is on hold switches the status from General

Call Hold mode to Exclusive Call Hold mode, or vice versa.

If a call is not retrieved within a specified time period, you will hear a ring tone. If youare having a conversation with another party at that time, you will hear an alarm tone. Ifan outside (CO) line call is not retrieved within 30 minutes of being put on hold, it will be

automatically disconnected.

There are 2 types of Call Hold mode. The difference between them is whether otherpeople can retrieve the held call (Call Hold) or not (Call Hold, Exclusive).

A PT user can hold one intercom call and multiple outside (CO) line calls. To hold multipleintercom calls, use the Call Park feature.


[PT Programming]

[111] Music on Hold

[200] Hold Recall Time

[PC Programming]


9.1.7 Timers [1-6]Recall TimeCall Hold


1.1.16 Call Hold, Exclusive



1.3.20 Call Park

No SLT

On-hook.

During a conversation

PT

D.ToneC.Tone

Press HOLD. Press HOLD again.
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Operating Manual 49


You can retrieve a call that has been put on hold at the holding extension or by another extension.

Off-hook. Dial holding extensionnu

panasonic ka_tx_824 phone sys

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