S u g a r Rush

Members:

Dennis Laguisma

Pamela Sadino

Olive Go

Miguel Aquino

Joni Margallo

Bryan Ynaya

What?

How?

Sugar Rush

Sugar - is the generalized name for a class of sweet-flavored substances used as food.

MISSION STATEMENT

PROVIDE TO THE SURROUNDING COMMUNITY QUALITY WITH

BOTH IT’S PRODUCT AND SERVICE BY MAKING AND SELLING

ONLY THE FINEST IN CAKES, PASTRIES AND OTHER BAKED

GOODS.

NOT ONLY SATISFY THE SWEET TOOTH OF THE SURROUNDING

COMMUNITY’S RESIDENTS BUT SERVE AS A LOCAL

ESTABLISHMENT THAT PROMOTES AND SUPPORTS THE

ECONOMIC AND SOCIAL DEVELOPMENT OF THE COMMUNITY

CONTINUE TO DEVELOP A BRAND NAME THAT THE RESIDENTS

OF NEW YORK CITY RECOGNIZE US TO BE THE BEST AND MOST

EFFICIENT BAKERY IN THE CITY.

GOALS

ALWAYS PROVIDE THE BEST AND FRESHEST BAKED

GOODS WITHOUT COMPRIMISING QUALITY FOR QUANTITY.

PROVDE EXCELLENT SERVICE WHILE REMANING FAIR AND

FRIENDLY WITH ALL OF OUR CUSTOMERS.

CREATE A WELCOMING FAMILY ENVIRONMENT WITH OUR

EMPLOYEES AS WELL AS MAINTAIN A LEVEL OF RESPECT

AMONGST STAFF

GIVE BACK TO THE SURROUNDING COMMUNITY THROUGH

CHARITABLE GIVING AND COMMUNITY SERVICE EVENTS.

STAKEHOLDERS

COMMUNITY

CUSTOMERS

EMPLOYEES

SUPPLIERS

MARKETING

CAKESANDMORE.MPMWD.COM

CODE OF ETHICSRESPECT THE INDIVIDUALITY AND DIGNITY OF EACH EMPLOYEE AND

PROMOTE AN ENVIRIONMENT FAVORABLE TO THE WELL BEING AND

DEVELOPMENT OF ALL.

MAINTAIN A CORDIAL RELATIONSHIP WITH SUPPLIERS AND

ACCOMMODATE THEM IN ANY WAY POSSIBLE

ALWAYS PROVIDE THE CUSTOMER WITH QUALITY GOODS AND

EXEMPLARY SERVICE.

SUPPORT THE ECONOMIC AND SOCIAL DEVELOPMENT OF THE

SURROUNDING COMMUNITIES.

STEALING, THE ACT OF TAKING WITHOUT PERMISSIN AND WITHOUT

INTENTION TO RETURN SHALL BE PROHIBITED. THE THEFT OF ANY AND

ALL MATERIALS AND SUPPLIES BELONGING TO CAKES & MORE ARE

PROHIBITED AND WILL IN IMMEDIATE TERMINATION AND LEGAL ACTION

ETHICAL DILEMMANAME: JOHN

RINALDIJOB TITLE: BAKER

NEGATIVES:

POSITIVE

S:

ACTION TAKENMANAGEMENT OVERLOOKED THE CHARGES OF PREFERENTIAL

TREATMENTEMPLOYEE WAS LATER FOUND GUILTY OF THEFT

EMPLOYEE WAS MADE AWARE OF HIS DIRECT VIOLATION TO THE

COMPANY’S CODE OF ETHICS AND TERMINATED IMMEDIATELY

FRIENDLY WITH

CUSTOMERS,

SKILLED

BAKER,

ENCOURAGING

GAVE PREFERENTIAL TREATMENT TO FRIENDS AND FAMILY

MEMBERS, ACCUSED OF STEALING BAKING SUPPLIES AND

EQUIPMENT.

RESOLUTION ALTERNATIVE 1

MANAGEMENT ADDRESSES THE ISSUE OF PREFERENTIAL TREATMENT ON

BEHALF OF THE EMPLOYEE

EMPLOYEE IS MADE AWARE OF MANAGEMENT’S DEDICATION TO UPHOLD THE

COMPANY’S CODE OF ETHICS REGARDLESS OF THE EXTREMITY OF THE

VIOLATION

EMPLOYEE IS NOT FIRED AND PLACED ON SUPERVISED PROBATION.

A SKILLED BAKER REMAINS A PART OF THE STAFF WHICH ALLOWS

CONSISTENCY WITH THE QUALITY OF THE PRODUCT AND SERVICES OFFERED TO

THE CUSTOMERS.ACTION IS BE VIEWED BY OTHER EMPLOYEES AS MANAGEMENT’S FAILURE TO

UPHOLD THE COMPANY’S CODE OF ETHICS; DAMAGING MANAGEMENT’S

AUTHORITY .

RESOLUTION ALTERNATIVE

2

RESULT

RESULT

LESSONS LEARNED

EMPLOYEES MUST BE TERMINATED ONCE THEY ARE IN SEVERE VIOLATION OF THE CODE OF ETHICS.

ALL ISSUES MUST BE ADDRESSED, REGARDLESS OF SEVERITY