paid social: where borders blur between pr & marketingstrategic programs involving social media,...
TRANSCRIPT
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Paid Social Where Borders
Blur Between PR & Marketing
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Speaker
ABDUL MUHAMMAD II VP of Digital Development
rbb Communications
@abdulmuhammad
Abdul opens doors to a new world of ROI for clients
through rbb’s Digital Park team. He puts his keen
intellect and creativity to work by orchestrating
strategic programs involving social media, web
development and mobile technology in sync with
traditional advertising and public relations.
#social16
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PUBLIC
RELATIO
NS
MARKETI
NG
Optimizing User
Data
Using Video
Social Advertising
#social16 @abdulmuhammad
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Digital marketing provides the ability to skillfully intrude
in people’s lives
#social16 @abdulmuhammad
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Optimizing User Data Google listens to:
• Search tendencies
• YouTube activity
• Precise location
• Google profile criteria
• Devices used
#social16 @abdulmuhammad
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.com/settings/ads
Optimizing User Data
#social16 @abdulmuhammad
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Optimizing User Data for Improved UX
Behavioral
segmentation
Deliver in relevant
context
Data-driven UX
approach
• It’s all about personalization and the ability to deliver hypertargeted
content to persons in real-time
• This provides better contextual experiences, marrying offline, online and
mobile consumer data to achieve better results!
o Automate (Google Analytics + marketing automation software)
o Integrate with CRM system
o On and offline synergy
o Sync channels (email and social)
Source: http://knowledge.wharton.upenn.edu./ #social16 @abdulmuhammad
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Your customers aren’t
looking to be engaged.
They’re looking to be
entertained.
- Matthew Sweezey,
Salesforce.com
#social16 @abdulmuhammad
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Why Video Is Now King of Content
Source: http://blog.hubspot.com/
52% of marketers believe that
video marketing is effective
for:
Brand awareness
52% Lead generation
45% Online engagement
42% #social16 @abdulmuhammad
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Using Video Ads
Video ads are expected to be among the
biggest drivers of Facebook’s revenue
growth in 2016
#social16 @abdulmuhammad Source: Wall Street Journal
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Considering Video?
3 essential factors of effective video ads on Facebook,
Instagram and Twitter
Video length and clarity
Visuals RULE!
Mobile optimization
Source: http://www.nanigans.com/blog. #social16 @abdulmuhammad
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The Future is #Vertical
We hold our phones vertically 94% of the
time
#social16 @abdulmuhammad
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RESPONSIVE DESIGN
#social16 @abdulmuhammad
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Mobile First
Improve experience and performance
• Watch time
• Click-through
• Shares
Shoot for mobile, with mobile
#social16 @abdulmuhammad
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• Facebook serves 8 billion
video views per day
• A view is counted after 3
seconds on Facebook
compared to 30 seconds
on YouTube
• Video posts have 135%
greater organic reach than
photo posts
Facebook Video Ads
Source: socialmediatoday.com, techcrunch.com, boldcontentvideo.com #social16 @abdulmuhammad
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Creating Facebook Videos that Convert
Increase conversions:
1. Educate and inspire
2. Include calls-to-action
3. Segmented targeting
4. Utilize conversion
tracking
5. Try streaming live
6. Test and optimize
#social16 @abdulmuhammad
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The Art of Facebook Video
• GOAL: Reach and
engage audiences with
Facebook video
• ASL interpreter ‘speaks’
to those who can
understand ASL and
offers a surprise
• Hotels.com capitalized
on the nature of video
play, giving viewers a
silent call to action
EXAMPLE: Hotels.com
#social16 @abdulmuhammad
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• Twitter users say they want to see more videos from three top
sources: celebrities (45%), other users (40%) and brands (37%)
• 41% of users think that Twitter is a great place to discover video
• Native video on Twitter drives more engagement than third party
players
Video On Twitter
82% of Twitter users watch video content on Twitter
Source: blog.twitter.com. #social16 @abdulmuhammad
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Getting the Most from Twitter Videos
Use videos to encourage
user engagement
• Start conversations
• Create themes
• Cross promote
channels
• Be real-time and
relevant
• Try different lengths
#social16 @abdulmuhammad
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Video On Instagram
• 88% of brands on Instagram have
shared at least one video
• Videos account for only 6% of all
posts
#social16 @abdulmuhammad
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Tell Your Story with Instagram Video
Add dynamic content to your
feed with a focus on creating
relationships
What works best:
• Animation
• Slow motion
• Behind-the-scenes
• How-to’s
• Humor
• User generated content
(UGC)
• Leverage hashtags
#social16 @abdulmuhammad
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Paid Post Example – Increase Engagement EXAMPLE: Toms #withoutshoes campaign
• Goal: Give away 1 million
shoes to children in need by
asking people to share a pic
of their feet and tag -
#WithoutShoes
• For every pic posted TOMS
gives one pair of shoes to a
child in need
• Users posted 358,599 pics
using #WithoutShoes on
#social16 @abdulmuhammad
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Social Advertising • Define clear goals
• Create strategy
• Precise targeting
• Testing 1, 2, 3…
• Optimize
• Track and measure results
#social16 @abdulmuhammad
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3 steps for a successful campaign:
Think Do Review
• Most powerful social ad platform
• Most diverse ad types
• Most flexibility
Facebook Paid Media
#social16 @abdulmuhammad
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THINK.
#social16 @abdulmuhammad
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Ask the right questions
1. Start SMART
Desired
audience
Intention for
audience
Plan for
reaching
audience
Timelines
of your
messaging
Best place
(platform,
geo) to
reach
audience
WHO? WHAT
? HOW?
WHEN
?
WHER
E?
#social16 @abdulmuhammad
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Set the right goals
Social
(e.g., grow
community)
Mobile
(e.g., app
downloads)
Digital
(e.g., website
visits)
Busines
s
(e.g., make a
purchase)
1. Start SMART
#social16 @abdulmuhammad
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• Identify best platform(s)
• Select ad unit(s)
• Define target audience(s) /
segments
Pro Tip:
facebook.com/business/ads-guide is your best friend
2. Select Tactics
#social16 @abdulmuhammad
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• Assess the current situation
–Inventory of creative assets
–Understand existing infrastructure
• Identify production needs
–Creative
–Tracking
3. Setup Production
#social16 @abdulmuhammad
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• Determine KPIs (goal > ad unit)
• Results-driven campaign or educational (A/B)?
• Take digital/social snapshot for benchmarking
• Define team roles & responsibilities
4. Set Expectations
#social16 @abdulmuhammad
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DO.
#social16 @abdulmuhammad
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1. CAMPAIGN • Objective-based
2. AD SET • Build target audience • Allocate budget
parameters • Define flighting
3. AD • Select ad
creative/message • Select ad placement
CAMPAIGN
Ad Set (A)
ad 1
ad 2
ad 3
Ad Set (B)
ad 1
ad 2
ad 3
Facebook Ad Hierarchy
#social16 @abdulmuhammad
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• Keep in mind:
–What are intended outcomes
of A/B test?
–Be consistent (i.e., controlled
A/B test)
–Where will the test occur?
–At what cost will you A/B test?
–Don’t overdo it
Pro Tip:
Use organized naming conversion for campaign, ad sets, and ads
Plan for A/B Testing
Crawl (test) > Walk (prove) > Run (scale)
#social16 @abdulmuhammad
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1. Stay focused on desired
action
2. Guide interest
3. Eye catching visuals –
20% rule
4. No clickbaiting
5. Ask: “Would I stop
scrolling?”
Create the Ad
#social16 @abdulmuhammad
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• Demographics
• Interests
• Real-time location (local
awareness)
• Online Behavior (3rd party)
• Custom Audience (e-mail)
• Website Conversion Audience
(WCA)
• Lookalike Modeling
Targeting Methods
Build Audience Segments
#social16 @abdulmuhammad
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A word about Facebook’s auction system
Budget & Schedule
#social16 @abdulmuhammad
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Flight Dates Automated vs. Manual
Lifetime vs. Daily Budget
Ad Scheduling & Day Parting
Standard vs. Accelerated
CPM vs. CPC
Budget & Schedule
#social16 @abdulmuhammad
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Make sure to QA your ads, and then…
Launch!
#social16 @abdulmuhammad
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REVIEW.
#social16 @abdulmuhammad
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Health of campaign
• Were all ads approved?
• How are they pacing?
• QA campaign structure,
budget parameters,
flighting
Monitor
#social16 @abdulmuhammad
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Performance of campaign
• Measure against campaign KPIs
Identify Opportunities for Optimization
• Check-in on A/B test learnings during crawl phase
• Looking at performance trends within ad sets and ads
Analyze
#social16 @abdulmuhammad
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• Optimize toward end-goal
• Depending on luxury of time/budget, compress or stretch testing phases (crawl, walk, run)
Optimize
#social16 @abdulmuhammad
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Evaluate
• Check performance against
KPIs
• Try to tell a complete story – to
get to ROI
• What are you doing with A/B
test learnings?
• How can learnings apply to
other decisions?
#social16 @abdulmuhammad
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• Now more than ever user data is available to
use for precise targeting and to increase
conversion
• Video is a must – use it wisely across all
platforms and devices
• Balance both earned and paid social
marketing tactics
Key Takeaways
#social16 @abdulmuhammad
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Twitter:
@abdulmuhammad
Thank you!
#social16
Abdul Muhammad II
Email: [email protected]
Website: rbbcomunications.com
Phone: (305) 448-7450
Follow me to continue the
conversation and help
shape future
communication strategy!