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Lawson EAM / S&R Enterprise Asset Management / Service and Rental Brian Dunks Senior Product Manager [email protected]

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Lawson EAM / S&REnterprise Asset Management / Service and Rental

Brian DunksSenior Product Manager

[email protected]

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Page 204/07/23

Overview – Lawson EAM for M3 Customers

Equipment & Component ControlEquipment & Component Control

Preventive MaintenancePreventive Maintenance

Work Order ManagementWork Order Management

Maintenance Performance and CostingMaintenance Performance and Costing

Third-party Maintenance ManagementThird-party Maintenance Management

RCM / Diagnostics ManagementRCM / Diagnostics Management

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What Does Lawson’s EAM Solution Do?

Helps manage an asset’s technical information

Provides options to track an asset’s movements

Supports your scheduled / planned maintenance regime including statutory maintenance requirements

Offers a quick maintenance work request feature, designed for anybody in your organization

Provides a host of work estimation, scheduling and planning features

Allows you to collects maintenance job history

Provides statistical and costing information relating to your asset and maintenance team’s performance

Extensively integrated with other areas of M3 including procurement, inventory, manufacturing and finacials

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What Benefits Can Lawson’s EAM Solution Offer

Improved asset availability and increased asset technical lifetime through an effective maintenance strategy

Improved utilization from your maintenance resources through more effective planning

Accurate, auditable information for internal, external and legal requirements

Reduces your spending on maintenance spare parts replenishment by increasing the actual life of spare parts

Long-term planning for spare parts requirements increases negotiation power and leads to better discounts or call-off agreements

Proactive maintenance planning reduces expenditure on emergency purchasing

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Lawson Site Browser

Features:• Explorer-style

browser• Extensive jumps to

other Lawson M3 options

• Color identification for positions, equipment and spare parts

• “+” indicator for additional levels

• Additional information indicators

• Default user start point

• User controlled “explosion” options

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Request Approval & Planning

DoWork

Service /PM’s

NormalRequest

EmergencyRequest

Work Orders

Feedback

Approve

Close

Service Revisions

Overview

Features:• Service / PM Management• Work Requesting• Emergency / Retro-work

orders• Authorization• Estimation• Planning • Allocation• Scheduling• Feedback• Approval• Closure

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Work Request Quick Entry – Minimal Entry Format

Features:• Fast, single screen

for all work requests

• Automatic suggestion of service based on error codes

• User control over available fields including attributes such as view only, hidden and mandatory

• Defaults to save time

• Option to close request immediately after creation

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Work Request Quick Entry – Additional Fields Enabled

Features:• Fast, single screen

for all work requests

• Automatic suggestion of service based on error codes

• User control over available fields including attributes such as view only, hidden and mandatory

• Defaults to save time

• Option to close request immediately after creation

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Work Request Management Screen

Features:• The work order

request option provides:

- Work request approval

- Estimation and resource allocation features

- Budget versus estimated cost review

- Long-term view of workload

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Work Order Management - Example

Features:• Powerful online

work order options allow work to be managed, rescheduled and reported back

• Using Lawson EAM panel versions, the users can decide which work order to display and how it should be sorted

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Developing an Effective Maintenance Strategy

CriticalitySelection

FailureStructure

Consequ.Analysis

CostJustification

StrategyApproval

Maint.Strategy

AutomatedAnalysis

Long-term Parts Planning

TaskDevelop.

Long-term Skills Planning

Long-term Budgeting

Plant data

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Statistical Examples

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Statistical Examples

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Lawson EAM / S&RWhat's New in Lawson M3

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EAM Enhancements in Lawson M3 7.1

1. Extensive work estimation features

2. Maintenance Technician Workbench

3. Analyzing scheduling problems

4. Estimated downtime processing

5. Copy work order to new service

6. Longitude and latitude on equipment

7. New, performance enhanced functions

8. Gantt chart planning

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EAM Enhancements in Lawson M3 7.1

1. Extensive work estimation features

2. Maintenance Technician Workbench

3. Analyzing scheduling problems

4. Estimated downtime processing

5. Copy work order to new service

6. Longitude and latitude on equipment

7. New, performance enhanced functions

8. Gantt chart planning

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Work Estimation Functions – Business Problem

More than 80% of maintenance work can be one-off’s

This work requires some degree of estimation and planning.

Simple and quick estimation and planning processes are essential

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Work Estimation Functions – Current Solution

Work estimation requires the use of multiple panels and is time consuming

Its not easy to find out who created a request

Its difficult to ‘route’ the request to the right Maintenance Planner

The Requester often does not know who should do the work

It impossible to allow the Requester to suggest when the work should be carried out and still allow the Planner to set the actual work dates

Electronic request approval could be easier

Its impossible to know how effective the planning process is

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- Prior to 7.1- New SolutionWork Estimation Functions

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1. Extensive Work Estimation Functions – New Solution

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Work Estimation Functions

Work estimation requires the use of multiple panels and is time consuming

Its not easy to find out who created the request

Its difficult to ‘route’ the request to the right Maintenance Planner

The Requester does not normally know who should do the work

It impossible to allow the Requester to suggest when the work should be carried out and still allow the Planner to set the actual work dates

Electronic request approval could be easier

Its impossible to know how effective the planning process is

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New Requester Field Example

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Work Estimation Functions

Work estimation requires the use of multiple panels and is time consuming

Its not easy to find out who created the request

Its difficult to ‘route’ the request to the right Maintenance Planner

The Requester does not normally know who should do the work

It impossible to allow the Requester to suggest when the work should be carried out and still allow the Planner to set the actual work dates

Electronic request approval could be easier

Its impossible to know how effective the planning process is

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Responsible Field Example

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Work Estimation Functions

Work estimation requires the use of multiple panels and is time consuming

Its not easy to find out who created the request

Its difficult to ‘route’ the request to the right Maintenance Planner

The Requester does not normally know who should do the work

It impossible to allow the Requester to suggest when the work should be carried out and still allow the Planner to set the actual work dates

Electronic request approval could be easier

Its impossible to know how effective the planning process is

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Page 2607/04/23

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Page 2707/04/23

Work Estimation Functions

Work estimation requires the use of multiple panels and is time consuming

Its not easy to find out who created the request

Its difficult to ‘route’ the request to the right Maintenance Planner

The Requester does not normally know who should do the work

It impossible to allow the Requester to suggest when the work should be carried out and still allow the Planner to set the actual work dates

Electronic request approval could be easier

Its impossible to know how effective the planning process is

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New Requested Start/End dates

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Work Estimation Functions

Work estimation requires the use of multiple panels and is time consuming

Its not easy to find out who created the request

Its difficult to ‘route’ the request to the right Maintenance Planner

The Requester does not normally know who should do the work

It impossible to allow the Requester to suggest when the work should be carried out and still allow the Planner to set the actual work dates

Electronic request approval could be easier

Its impossible to know how effective the planning process is

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Work Estimation - Improved Electronic Approval Processing

Requester Approver Planner / Estimator

Deleted Saved

Approved

RejectedRe-approval

Released

New

Mail notification

Rejection message

Sts 10Sts 12

Sts 10

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Page 3107/04/23

Work Estimation Functions

Work estimation requires the use of multiple panels and is time consuming

Its not easy to find out who created the request

Its difficult to ‘route’ the request to the right Maintenance Planner

The Requester does not normally know who should do the work

It impossible to allow the Requester to suggest when the work should be carried out and still allow the Planner to set the actual work dates

Electronic request approval could be easier

Its impossible to know how effective the planning process is

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Work Estimation – New Analysis Dates

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Work Estimation Functions

Work estimation requires the use of multiple panels and is time consuming

Its not easy to find out who created the request

Its difficult to ‘route’ the request to the right Maintenance Planner

The Requester does not normally know who should do the work

It impossible to allow the Request to suggest when the work should be carried out and still allow the Planner to set the actual work dates

Electronic request approval could be easier

Its impossible to know how effective the planning process is

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Work Estimation – Business Benefits

Reduced the time and effort required to estimate the requirements of a work request

As the process becomes easier, planners have more time to estimate the requirements of more jobs, thus offering the chance to make greater savings

Creating new requests is now quicker and can be routed to the right people with more accuracy

Better analysis is available to improve the estimation process and performance

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EAM Enhancements in Lawson M3 7.1

1. Extensive work estimation features

2. Maintenance Technician Workbench

3. Analyzing scheduling problems

4. Estimated downtime processing

5. Copy work order to new service

6. Longitude and latitude on equipment

7. New, performance enhanced functions

8. Gantt chart planning

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Maintenance Technician Workbench – Business Problem

Certain roles within the organization, such as Maintenance Technicians, need access to a wide range of EAM functions

Users primary role is not system based

Operational demands require fast access to information

Processes require Technicians to feed back important information – but workload dictates that little time is available for this

Maintenance Technician Workbench – Business Solution Provide a Portal which is specifically targeted at the role of the

Technician and offers:

– Focussed functionality

– Fast access to information

– Easy of use

– Fast feedback of important maintenance related information

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Maintenance Technician Workbench - Overview

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Maintenance Technician Workbench

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Maintenance Technician Workbench

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MTW – Business Benefits

Saves time by providing a single access point for all key functions

Reduces education requirements

Improved acceptance of the system by making processes easier and faster

Increases the likelihood of collecting good maintenance facts

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EAM Enhancements in Lawson M3 7.1

1. Extensive work estimation features

2. Maintenance Technician Workbench

3. Analyzing scheduling problems

4. Estimated downtime processing

5. Copy work order to new service

6. Longitude and latitude on equipment

7. New, performance enhanced functions

8. Gantt chart planning

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Analyzing scheduling problems – Business Problem

Scheduling of preventive maintenance work is highly complex:

– Variables include calendar and meter based scheduling, competing meters, forecasting, service suppression…

– Legal / statutory and industry requirements

How does an organization know that the right scheduled maintenance is being proposed at the right time?

Confirming scheduling issues or accuracy is hugely time-consuming today!

Analyzing scheduling problems – Business Solution Provide a ‘human readable’ output explaining how the Lawson M3 Service

Requirements Planning (SRP) engine has come to its conclusions

– 145 validation points

– Identifies the severity with a ‘Diagnostics’ or ‘Error’ indicator

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3. Analyzing Scheduling Problems Significantly reduced

time when analyzing scheduling issues

Reduced chance of a critical or statutory scheduled inspection being missed

Introduces the use of “concept logs” into Lawson EAM

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Analyzing Scheduling Problems – Business Benefits

Significantly reduced time and effort to analyze scheduling issues

Reduced chance of a critical or statutory scheduled inspection being missed

New schedules can be validated easier

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EAM Enhancements in Lawson M3 7.1

1. Extensive work estimation features

2. Maintenance Technician Workbench

3. Analyzing scheduling problems

4. Estimated downtime processing

5. Copy work order to new service

6. Longitude and latitude on equipment

7. New, performance enhanced functions

8. Gantt chart planning

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Estimated downtime processing – Business Problem

The current Lawson EAM solution identifies the labor duration of the maintenance work – but not the ‘total’ equipment downtime required

Total downtime often includes pre-job cooling time, cleaning time and often post job reheating or preparation time

It is therefore difficult to plan work into production or operation windows without knowing this total downtime requirement

4. Estimated downtime processing – Business Solution Provide a ‘new field called ‘Estimated Downtime’ in various functions

Allow the new functions (MOS195/197) to search by Estimated Downtime

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4. Estimated downtime processing - Problems

Maintenance Work

Job Start Date/Time Job Finish Date/Time

4 hours Labor Duration

Operation Stop Operation Start 4 Hours Operation Window

Operation Stop Operation Start 4 Hours Operation Window

Maintenance Work

Job Start Date/Time

Job Finish Date/Time

Cooling Time

CleaningTime

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4. Estimated downtime processing – New Process

Operation Stop Operation Start

4 Hours Operation Window

Cooling Time

CleaningTime

Heating Time

Run-upTime

Estimated Downtime 4 Hours

Job Start Date / Time Available

Labor Time 2 Hours

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Estimated Downtime Processing – Business Benefits

Maintenance Planners can now easily estimate the total duration of a maintenance job – not just the labor portion

Lawson customers can now more confidently plan maintenance work into operation windows with the knowledge that the work can be finished on time

Helps the maintenance department return the assets back to the operations team at the scheduled time, helping to avoid delays to their customers

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Page 5007/04/23

EAM Enhancements in Lawson M3 7.1

1. Extensive work estimation features

2. Maintenance Technician Workbench

3. Analyzing scheduling problems

4. Estimated downtime processing

5. Copy work order to new service

6. Longitude and latitude on equipment

7. New, performance enhanced functions

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Page 5107/04/23

EAM Enhancements in Lawson M3 7.1

1. Extensive work estimation features

2. Maintenance Technician Workbench

3. Analyzing scheduling problems

4. Estimated downtime processing

5. Copy work order to new service

6. Longitude and latitude on equipment

7. New, performance enhanced functions

8. Gantt chart planning

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6. Longitude and Latitude on Equipment

Scripting in Lawson Smart Client can be used to extend this functionality to include Map solutions

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Page 5307/04/23

EAM Enhancements in Lawson M3 7.1

1. Extensive work estimation features

2. Maintenance Technician Workbench

3. Analyzing scheduling problems

4. Estimated downtime processing

5. Copy work order to new service

6. Longitude and latitude on equipment

7. New, performance enhanced functions

8. Gantt chart planning

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Page 5407/04/23

EAM Enhancements in Lawson M3 7.1

1. Extensive work estimation features

2. Maintenance Technician Workbench

3. Analyzing scheduling problems

4. Estimated downtime processing

5. Copy work order to new service

6. Longitude and latitude on equipment

7. New, performance enhanced functions

8. Gantt chart planning

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Page 5507/04/23

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Zoom in and out timescale

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Display of non-working time

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Zoom screen options

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Service and Rental

Rental desk cockpit

Rental Planning Board

Rental archiving

Sales tax integration to Vertex for US sales tax

Rental exchange functionality

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