paas - people as a service
DESCRIPTION
Presented at Pink13 (Las Vegas) & Leadit12 (Gold Coast, Australia) plus itSMFA local chapter seminars in Sydney and Canberra 2012. The job for life disappeared as we proceeded into a world where organisations constantly restructure to drive costs down and productivity up. “Work/life balance” blurred the lines. Now the rapid evolution of technology and adoption of social media is making another profound impact on workplace interaction. Innovation is key – baby boomer or digital native! Your workplace relationships are becoming increasingly more collaborative leveraging new technologies plus social media. We are constantly accessible through mobile devices – we now must manage “work/life integration”. This new collaborative, innovative employee is measured on outcomes and value-add. Our labour has evolved into a consumable - “People as a Service” which must remain relevant. How will you be relevant in the future? Use all the techniques and tools at your disposal to manage your own career and personal brand. Be the service that continues to innovate, be relevant and in demand!TRANSCRIPT
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@KathrynHoward http://about.me/kathrynhoward
PAASPeople as a Service
@KathrynHoward http://about.me/kathrynhoward
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@KathrynHoward http://about.me/kathrynhoward
Where are we going?• Corporations history & people engagement• 2020 workforce demographics• Influences on the new renaissance• What is the new renaissance person• ITSM at a personalised level• You will be PAAS
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@KathrynHoward http://about.me/kathrynhoward
Rise of the CorporationCommand & Control Management
Increasing pressure to perform• cut cost• improve quality• innovate or perish
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@KathrynHoward http://about.me/kathrynhoward
Corporations & people engagement
Corporate pressure affect on the labour market
• Staff development • Workplace agreements• Working conditions
• Leading to outcomes based work engagements
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@KathrynHoward http://about.me/kathrynhoward
Outcomes based services…..
The corporate is your customer
• What are their real needs• Who are their customers• What value-add do you bring
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@KathrynHoward http://about.me/kathrynhoward
Evolution of Corporate Management
Command & Control
to
Outside-in systems thinking
http://about.me/kathrynhoward
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@KathrynHoward http://about.me/kathrynhoward
The Corporate of 2020?
are there really going to be?
But how many
s
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@KathrynHoward http://about.me/kathrynhoward
2020 who’shere
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@KathrynHoward http://about.me/kathrynhoward
Retire at 65?nope
http://about.me/kathrynhoward
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@KathrynHoward http://about.me/kathrynhoward
Over 75 & working
% of workforce Avg life expectancy
2007 0.8% 78
2009 0.9% 78.28
2015 1.2% 79.12
2020 1.28% 79.8
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2020 Demographics
@KathrynHoward http://about.me/kathrynhoward
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@KathrynHoward http://about.me/kathrynhoward
Let’s get stereotypical
@KathrynHoward
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@KathrynHoward http://about.me/kathrynhoward
VeteranMajor Trait
Loyalty
Defining Invention
Fax Machine
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@KathrynHoward http://about.me/kathrynhoward
Baby Boomer
Major Trait
Competition
Defining Invention
Personal Computer
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@KathrynHoward http://about.me/kathrynhoward
Gen XMajor Trait
Self-Reliance
Defining Invention
Mobile Phone
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@KathrynHoward http://about.me/kathrynhoward
Gen YMajor Trait
Immediacy
Defining Invention
Google & Facebook
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@KathrynHoward http://about.me/kathrynhoward
Gen ZMajor Trait
Hyperconnectedness
Defining Invention
iPhone apps
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@KathrynHoward http://about.me/kathrynhoward
Communication stylesTangible • print• mail• face2face• phone
Flow of transmission• text• e-mail• profile updates
Collaboration, Networking & Connectedness
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@KathrynHoward http://about.me/kathrynhoward
The Revolution is over
Agricultural
Industrial Technological
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@KathrynHoward http://about.me/kathrynhoward
Revolution to Renaissance• 1990’s decade of “e”
– e-learning– e-books
• 2010-2020 decade of “social” – media– networking – learning
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@KathrynHoward http://about.me/kathrynhoward@KathrynHoward http://about.me/kathrynhoward
Renai – what?
ArtScienceSelf-awareness
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@KathrynHoward http://about.me/kathrynhoward
RenaissanceMan
Polymath a person whose expertise spans a significant number of different subject areas
But in 2020…….
http://about.me/kathrynhoward
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@KathrynHoward http://about.me/kathrynhoward
Mobility Effect• Mobile connected devices outnumber people!• by 2020
– 16+ billion devices online– Mobile data traffic increase– Connection speeds increase– Data traffic is primarily video
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@KathrynHoward http://about.me/kathrynhoward
Technology Impact
Work to Home
1990-2000
Home to Work
2000-2010+
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@KathrynHoward http://about.me/kathrynhoward
New Renaissance PersonWill constantly
• Reassess• Reinvent• Repackage
Service portfolio management• Retain• Replace• Rationalise• Refactor• Renew• Retire
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@KathrynHoward http://about.me/kathrynhoward
Contribution:redefining the workplace• Organisations’ competitive factor is
collaboration• Valuable employee gives back
knowledge & ideas• Mentoring
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@KathrynHoward http://about.me/kathrynhoward
Personal BrandImage – who is “you”?Remain relevantGive back
EngageEducateEntertain
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@KathrynHoward http://about.me/kathrynhoward
New Renaissance PersonIs the
Authentic voice• values• brand• reputation• transparency
Thought Follower
CEO of you
http://about.me/kathrynhoward
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@KathrynHoward http://about.me/kathrynhoward
The SOCIAL you?Be authenticEngage where you customer does
@KathrynHoward http://about.me/kathrynhoward
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@KathrynHoward http://about.me/kathrynhoward
Work/Life balance integration
• Work defines who you are
• 24/7 connectedness
• Blended personality
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@KathrynHoward http://about.me/kathrynhoward
Apply ITSM Principles to SelfContinual Service Improvement
• assess your vision• where are you now• where do you want to be• how do I get there• am I there yet
Service Portfolio Management• add value – cost/quality
Demand Management• predictable downtime
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@KathrynHoward http://about.me/kathrynhoward
Workplace engagementReputation
– new hiring currency– your network is your
recruiter
Your mobile device/s– office– classroom– social life– concierge
Talent in demand– technologically literate– self-aware– continuous learners– collaborators– networkers
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@KathrynHoward http://about.me/kathrynhoward
Are you hyperconnectedWork
Home
Holiday
Restaurant
Bed
Church
Weisure time
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Prepare for the
Disastrous Wildcards
Attributed “Denver Lightning” D
agpeak-Flickr
@KathrynHoward http://about.me/kathrynhoward
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@KathrynHoward http://about.me/kathrynhoward
DiverseMobileCollaborative
and
Hyperconnected
Be ready to engage with your customer in the new renaissance
The 2020 workplace will be
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@KathrynHoward http://about.me/kathrynhoward
You will be
PAASPeople as a Service
@KathrynHoward http://about.me/kathrynhoward